The best restaurants serving American food in West Midlands

Visited James Martin Grill for a family birthday meal. Visited here a few years ago and it was awful so vowed never to return, but came back to give it another go since it has James Martin's name attached and he is our favourite TV chef. The evening started off terribly, with a miserable dark haird waitress who "greeted" us telling us abruptly to move outside because we were "in the way". However, there was no one in the entrance to greet us, and no sign to say "please wait here", so naturally you would enter the restaurant you have booked and expect a warm welcome. This isn't what we got and it set a very bad tone for the rest of the evening. Throughout the remainder of the night we had multiple waiters serving us, and no one looking after our table. They knew we were celebrating a birthday, but this was not acknowledged until right at the end after we had ordered desserts, when an additional dessert (so I now had 2 desserts) came out saying 'happy birthday'. This was very tokensitic, given we had already ordered our desserts and did not need an additional, and no effort had been made prior to this. There was no ambience, with no background music and the place felt rather echoey. None of the other customers appeared to be smiling, and none of the staff were smiling or making any effort with any of the tables. They all seemed to be stressed and rushing round, with food being dropped on the floor at one point. The food on the other hand was lovely, and we have no complaints of the food. We described it afterwards as "nice pub food". Definitely not worth the inflated prices you would expect in a luxury restaurant, especially with the awful service to go with it. Given this is marketed and priced as a luxury restaurant by a celebrity chef, this is not the service or experience one should be receiving. The bill came to around £500 for 4 people. We should have known better, as we know several others who visited and had a negative experience and did not recommend. I think they must rely on tourists who don't read reviews or come back - but it's a shame because locals will not be returning.

We were a bit concerned about some of the reviews of this bar but we need not have worried. We visited early in the evening for a drink before dinner. We had two small bottles of prosecco which cost £15.60 and we were pleased that the staff were so meticulous about cleaning the glasses.

Chole who served us was very rude and unprofessional made coffee when told it was cold took it off us remade but was still not as hot as usual. Once we moved she started talking to others behind counter about us. Also not always able to get seat as far to many in there on lap tops taking up tables and when there is a free table it full of used cups. Whilst staff stand around doing nothing waiting for others to be disapointed

April 18 11 am called in for a coffee usually the service is good but not today not only the staff served other people before me but continued gossiping too eachother before realising my order has not even been put in how rude shall I go back? Not unless these perticuler staff members book themselves in to a customer service course promptly. Dissatisfied customer. James Freeman West Midlands

We made a reservation for three at 6o clock on 16th July but at 1 minute past 6 when we where almost there due to traffic we got a email saying reservation cancelled no explanation given , we where then left to find somewhere else to eat, disgusting way to run a business

KFC New Osscott branch. Bought bargin bucket got it home only to find after handing it out the our kids and them eating a few portions of chicken my daughter shout out that she had bad taste in her mouth. We treat a peace and certainly could taste a chemical on the chicken like TCP. I called the store and asked to speak to the manager. I told him what had happened and the taste on the meat. My Mrs told me as she went to buy the food she could smell cleaning chemicals. I questioned the manager on what products they clean their areas with he replied We don't use chemical to clean and the sides don't get cleaned down till the following day ? We returned the order got our money back and also keep a peace of children and put it in the freezer. It was recently collected by Birmingham City council Environment Heath / Food Agency.

Excellent food can't complain good standards, Excellent manners good customer service staff polite. Thank you guys.

Used to order from here on a weekly basis but the food is not the same anymore...so not anymore. A shame really...

ordered breakfast buns, with no breakfast in it. ordered a big order for work half of them never had any eggs in them and the other half didnt have any sausage in them.

Reservé una mesa con mucha antelación para una cena a mitad de semana. A la llegada encontramos el restaurante cerrado, sin explicación y sin correo electrónico para avisarme. Las puertas estaban cerradas y las persianas cerradas. Han tenido su oportunidad, no volverán a molestarse.

You couldn’t find a slower waffle service in London if you went out and bought a waffle maker, made the batter and cooked it yourself.

Closed now and thank god for that it was a tip and the food was crap and the staff were worse. New one opened in Hanley town centre now for those who are interested across from Poundland

Very bad behaviour with uber drivers

service with a smile lovely chap

Very nice place. Clean and has friendly staff. Would recommend