The best restaurants serving American food in South West

This has got to be one of the worst restaurant that I have ever visited,I was not the only one to think this, .many disgruntled visitors. You were told all the things you couldn't have, terrible service, staff constantly getting orders wrong or not at all, long wait for below average food. My advice go somewhere else if you're staying at the Premier Inn

We Booked breakfast as part of our annual stay in quays each Christmas,This place has no sole,energy or personality.Our breakfast experience was tainted by luke warm breakfast items and a long wait as the kitchen simply misread the service numbers which surely would be projected by confirmed booking times from the premier inn software.It saddens me to say after many years of using the beef eater as part of our visit we will simply look else where for food.It needs an enthusiastic work force underpinned with enough staff to deliver the service.

Where do I even begin? The ambience of this place could only be described as post-apocalyptic. Imagine Beirut during an air raid—but with more ketchup. Chaos reigned across the tables. Empty plates, smeared cutlery, and glass cups scattered like debris. Even the leftover food looked traumatized—like it had seen things. After bushwhacking my way to the table, I sat down and immediately felt something slimy on my boot. I looked down, and there it was: the tragic remains of what looked like a half-eaten hash brown from someone else’s long-forgotten breakfast. Delightful. The floor was a living, breathing ecosystem—a sticky sea of bacteria, likely birthing new diseases as we dined. Then came the food. My partner’s burger looked like it had been curb-stomped by a retired chimney sweep. It arrived with what I can only describe as cryogenically frozen onion rings. Honestly, didn’t know onion rings could give you brain freeze. But here we are. For the price we paid, you’d think we were fine dining somewhere respectable—not experiencing a culinary breakdown in what felt like the backend of a war zone. If the Beast of Bogmoor himself had sat down for a meal here, even he would’ve asked for the manager. Good luck if you decide to try it for yourself. Personally, I’d take my chances with a spoon and a local cesspit—at least there, I know what I’m in for.

I must say my first visit to this cafe today absolutely fantastic breakfast was served staff very nice very clean and the coffee ☕️ was superb Well done 👏

Good for quick freshmen. Craft beer excellent flavour and server was very informative. Will be back soon

Whenever I visit Bath I simply have to get a Mr D’s demon burger. Nowhere else does anything as good burger wise

no gravy no hot wings food was shocking

First time trying five guys it was delicious arrived hot and fresh yummy

It was hot and tasty the food was delicious and it was busy in the restaurant but it was very good the staff was very polite and respectful towards me and my partner and the toilets was up to standard.

Worst Beefeater I've been too. To be fair they're not gourmet but this one is terrible. You can sense the staff aren't treated great considering how hard they work and obviously under staffed. There isn't really any other option if you're staying at the very tired premier inn. One thing. A BIG well done to the lady staff member for breakfast Saturday morning 26th April. I bet though she isn't appreciated but the company.

package not delivered. Your delivery person claim he/she has delivered it but has not.

This has been demolished which is a real shame. No doubt to make room for another franchise “nothing special” . A really devastating and unexpected blow that this place was closed we we had been going for years and years. Huge portions of American style grub and lovely decor. A real loss

We visited Clark’s Shopping Village today and went into Frankie & Benny’s for lunch. We had 5 adults and a 1yr old. We ordered 4 main courses and three starters to have as a main course. We were asked if we would like the starters as a main and we said yes. The starters arrived but none of the other food did. We were told they were just waiting for the chicken and the other meals would be out. We looked at the pass and could see a main meal there that was the same as one of the ones we had ordered, but we assumed that was for another table. 15mins or so passed and the main meal was still there. They then put the rest of our meals up and bought all of the meals to the table. We queried the meal that had been sat on the pass for ages. They apologised and said they would take it back. Under 2mins later they arrived with what they told us was a new meal. We queried it again and we’re assured they had done us a fresh one. The meal was for my 74 year old mum, she assured us the meal was fine, but she does not like to make a fuss so we were not sure. Mum only ate half the meal, as she was worried it was still the same meal and we have a 2 hour drive home. My hubby tried her meal and he is convinced they just gave her back the same meal, as it came out far too quickly. They reduced our bill but the looks we were getting from the staff were not good. Why did they not just bring us the meal when it was ready as we already had one meal

Everything about Brightside (as it’s now called) is just really good: there’s an extensive range of food freshly cooked to order, the decor is bright and sunny and all the staff we met were very friendly and most helpful, It was a pleasure throughout and we look forward to returning. Highly recommended.

Took my Grandson to Rugby in Bath so popped in for something to eat. Saw the mixed reviews so was not sure about the place. However, we had nothing but excellent service. Easy to order from the bar. The internet was working to well to order at the table. The staff were very friendly and helpful. Drinks arrived quickly after ordering. Food was just has quick. Lots of it. Hot and tasty. We both enjoyed the experience. Would go again.