Five Guys - Poole in Poole

ABC Delicious 😋 pricey but so worth it

My wife and I ordered through a delivery site and unfortunately due to a delivery error we didn't get the correct order. Gabrielle (Manager who normally works in Winchester) was very apologetic and asked if I could come in to rectify it personally. He was so polite and professional and I left there with the correct food and a compensation for the inconvenience. Very greatful, and enjoyed some great food

Please save your money and just eat at McDonalds or any other cheep fast food outlet. What I got for my money is absolutely disgusting. Today wast my first and last time I will come here again! No trays to eat off!! Just a paper bag

Food is tasty but they messed up my order. My toppings were grilled onion, lettuce, tomato and relish and they gave me lettuce, grilled onion and fresh onion. It was a take away order so I couldn’t ask for my relish or tomato so it was pretty dry! Fries were really good though!

Great but now the cinema is closed how much longer will this be here?

Can never fault the food. Drinks expensive but you can refill. Needs coffee and tea!

food great quality but unfortunately was cold

Vastly overpriced, really NOT worth the money. Burgers were OK, fries terrible. AVOID

As good as any five guys, but as with any five guys it’s expensive for what it is, but always very tasty, it’s clean and nice staff

Thanks to the driver for coming out in the snow

Very delicious food, nice to refill drinks, Would recommend! (Bit expensive)

One burger was nice and hot but the other was stone cold despite quick delivery time.

20 minutes before my order was due to be delivered the app said it was 'delivered'. I wasn't asked to give the security code. I received no order. pme

Dear but worth it and great service from Sam

Ordered food at 18:45 was told it would be delivered at 19:25 the time kept changing to later and later, phoned the restaurant they said the driver had collected a while ago but the driver wasn’t on the map, guy I spoke to seemed to think the driver was up to something, then when the map became active driver was at McDonald’s, food arrived at 20:10 wet cold half unwrapped.

Food good...but a bit pricey....

It hasn’t turned up been waiting 2.5 hours

The food was shocking. The burgers were terrible, soggy and lacking flavour. Too much pickle, not enough sauce and burnt bacon. Really disappointed. The fries were very good.

Just order food, which was over £40... For this pleasure I had 2 hairs in my burger... Just eat thinks that this doesn't deserve a refund of the burger I didn't eat... That's fine... I won't use Just Eat or 5 guys again 🤢🤢🤢🤢🤢🤢🤢

Decent quality fast food. The two chaps behind the counter were super helpful. Efficiently explaining how it all worked and then making my burger while I waited. The portion of fries was good and the burger fresh and delicious. It may cost more than other fast food joints but is ultimately tastier and obviously much better for you. Drinks are refillable, so I had about 2 pints of caffeine - free coke zero. They make everything fresh at FG, nothing is frozen and you can really tell. Top marks for an operation that just works. In a country with an obesity problem we need more places like this. Thumbs up Five Guys!

We ordered five guys for dinner and when it arrived there was a hair in one of the burgers, called the shop to let them know and see what they could do. To be spoken to very rudely, no apology just stating that they do have to wear hairnets.

Milkshakes came with no strews so hard to drink

The “MIB” guy is very kind and gives a lot of attention to details, he was very nice to my daughter helping her with what to choose she’s very happy 😃 Food also taste delicious 🤤

Our experience was ruined by the lady cleaning around the floor and tables. She was just dragging the tables and making a lot of noise. Complete disregard to customers enjoying their meals. They serve good food but can also make you regret coming here.

Chips were cold and so salty they were inedible. Bacon in the burgers was cooked to the consistency of concrete and nothing arrive even warm!

One of the best fast food Places iv ever been to

Have always loved Five Guys burgers.

Spice chips my first time - need milk shake to cool down mouth all very good

The food was warm but tasty, shame the fries weren’t sealed as they ended up loose in the bottom of the bag. The buns for the burger and hot dog were soggy and flattened as only wrapped in thin foil. For the price I would expect better packaging. Milkshakes were the best part.

You can't compare Five guys to anything like fast food. It's many levels above, easily on par if not better than some restaurants out there. People like to joke about the cost, but the reality is that they are actually cheaper than most other burger restaurants (if you take into account they serve a 'normal' burger with two patties). Up there with the best burgers I have been able to find. Make sure you get all the free toppings with your burger (minus the mushrooms) as that's what helps make these burgers so good. The milkshakes are also great and they offer loads of options. Service is always very friendly. Can't recommend five guys enough. For a large chain the quality they offer is impressive. The only downside is that I can't buy their exclusive Heinz branded mayonnaise - something about it is so much more addictive.

no good unfortunately I will not use just Eat again

As always amazing burger,restaurant was empty, service was very good!

Crazy expensive burgers. They were good, but not great, husband would disagree he loved it. Weird styling to the place. Coke tasted awful told its how the machine makes it. I'd grab one of their shakes and a few straws as 1 won't make it and go. £80 bought 4 burgers, 2 chips and 4 drinks, probably why only 2 other tables while we were there!

Food was hot and tasty, milkshakes were yummy as always

Love Five Guys, great good - car park does have a curb which is very easy to hit which didn't go down well with my other half in his Porsche, apart from that, great place - is always empty when I've visited tho

I've been here about 4 times and each time it's been a fantastic experience. I want to give a special shoutout to Cara and the rest of the team who served me tonight - Absolutely outstanding customer service and the food was incredible! Easily the best Five Guys i've ever eaten. These are the sort of employee's that Five Guys should definitely be paying attention to and rewarding as they are a credit to the company. Thank you so much!! Cannot recommend high enough!

Although the quality from Five Guys is always great. Their prices are ridiculous 3 burgers 1 hotdog 4 fries (only 3 delivered) and 2 milkshakes almost £75! This isn't an end of the week takeaway treat. This is a once a year, special occasion treat. Still. the food was lovely and was delivered hot and on time.

Nice food but way overpriced, wanted to try it and we have, not again. Friendly helpful staff

Ordered a single cheeseburger and a dr pepper at 5:15pm, it finally arrived at 7:55pm over 2.5hrs later. Raised a complaint at justeat just to hear absolutely nothing back from them. Wouldn’t waste your time or money, I could’ve hunted my own food in the time they took to find a driver!

Disappointed, the dining room inside was cold and noisy, the food was served without any trays or plates in a paper bag, although we are in. Buns were cold off the fridge. Burger meat is plain and nothing really different from what many can make at home from supermarket. Chips were nice and good portion. We complained about the bun being cold and the staff immediately addressed it and their face let us understand that they were already aware and sorry for that . They offered a new one for my husband,my burger bun was very cold too and very squashed in foil therefore very wrinkly but I didn't complain and ate it anyway. Nothing was terrible but too average for price and for the Name... Maybe understaffed but still ... Free peanuts is a not an ordinary thing anyway I won't come back for those. Sorry to say this but I really wished a nice good old burger and chose 5 guys but unfortunately I was disappointed.

Been here a few times. Food is always good, and staff are always friendly.

love the atmosphere, good space, excellent service

good food but never eat out/take to go, when ever i take to go the food is never cooked properly.

Pricey for what you get. Could make better at home

Food is absolutely delicious here. It's a little expensive.

I was give the complete wrong order with different order number and incorrect item's

I've always had good food and service here. The 3 lads serving always seem to be happy. They always ask you the right questions about how you want your food. One very small gripe, and that's the price. A burger, fries and a drink can easily get to over £20.

Great burgers matched only by IN N Out in USA 🇺🇸

My wife and kids ate here last week. Extremely expensive but tasted worse than McDonald's. Avoid like the plague.

Food is really good here, and love the big open seating. Staff are nice too

Doesn’t state skin on fries and they were all lose in the bag which made the bag greasy and burger was very pink on the inside so put me off to be honest. Bun was soggy too disappointing for the price

The chips was cold and I asked for HP souse and pickle’s and I didn’t receive

It’s five Guys what more you need to know. Food delicious as always but over priced. Will still be back again though

Very expensive, very greasy, very sugary. But you've got to try it, especially the milk shakes/smoothies!

The owner of Five Guys has, hopefully unwittingly, stolen a year or two of my lifespan. At my age, I'm supposed to be eating less of this kind of 'fast' food, but when it tastes this good, who really has the willpower to care?? I've tried to quit, but quitting is - after all, for losers. If your idea of a good burger is a bigmac, or bk, prepare to be pleasantly blown away. Sure, they might be half the price of one of these but the difference, experienced by the uninitiated is always an enjoyable entertainment. Full of taste, juicy and massively filling, these burgers are a premium product. I understand their portioning of fries is all part of their business plan, but I still can't quite fathom why they always provide around twice as many as you'd expect. Burgers are made to order and the list of potential toppings (all included in the price) seems to go on forever. Did I mention their milkshakes? Don't get me started. Let's just say they don't disappoint. I'd like to see my kids turn adult, so I save those for special occasions. I've seen people eat their hotdogs. I'm told they're very good too. But to me, Five Guys is a burger joint first and foremost and, as I could never manage one of each, the hotdog will always be on my 'maybe next time' list. Do not operate heavy machinery shortly after consuming a burger, fries and shake - unless you have the metabolism of a teenager. Is all this stuff good for your health? Maybe not. Is it good for your soul? Every dang time.

Usually great tasting 5 guys parking feels a bit awkward going in there never seen it to busy inside but plenty of delivery drivers so feel most take out never had an issue with food there and always cooked to order

First visit here.....fab hot dogs. Friendly staff Super clean

It's a bit like Macdonalds, but for millionaires...😁

Massive venue, loads of space. Great to see this resturant was re-purposed compared to the derelict tgi and chiquitos.

Five Guys are now located next to Tower Park. Pletty of parking and disabled parking. Very nice building, inside roomy, pletty of seating and clean. The menu is not a big menu, but most know 5 guys for their burgers and unbelievable fries. Service has always been great here. Always get the double bacon cheese burger and share a small Fries. While waiting for food, we tucked into the nicely salted money nuts. Another great thing is 5 Guys mayonnaise, this so creamy I would buy in the bottle if they sold it. The burgers with 2 smash patties and American cheese with the free extra like mushrooms, onion, mustard, and the Fries are just so amazing. 5 guys have won many awards and featured in so many magazines. Pricing, I feel a tad high, but you are paying for quality. For me and my son 2 x burgers, 1 x small Fries £28 I feel is alot. Overall, this is a banging place, and just try one of there milkshake to.

Ordered through Just Eat. Delicious burger and delicious fries...... Was sooo good! Would recommend 👌😋

Didn’t even get my order right I asked for a double bacon cheeseburger and got a single with nothing on it, secondly they forgot my milkshake and thirdly the driver was rude

Used to turn up hot and fresh, but now soggy warm fries (with less than they used to) , and warm stodgy burger. suspect it's because they're doing 2 or 3 deliveries at a time.

Clean, quiet and quick. Though seems to have become even more expensive since I last visited one.

So disappointed as you charge a premium price but serve a sub standard offering. My chips were cold and extremely over seasoned so much I couldn’t eat them as it was like having a mouthful of sea water and as for the so called milk shake I couldn’t use my straw as I had large chunks of biscuit in the cup. My very expensive dinner was ruined and a complete waste of money

no mayo as ordered, chips not up to the normal standard as they usually are.

again no mayo as ordered with fries

Lovely staff lovely food and were welcoming to our dog too, we sat outside with her. Great place.

Amazing food, super friendly staff.

they kept changing the time was warm and not really a large chips was given like given in store

Bread was soggy when received. Had to eat it without bun.

Pretty good - nice food and plenty of fries, but pretty pricey, really. Do you get what you pay for? Sometimes I think yes, Sometimes I'm not so sure! A lot of money for a burger!

The quality of the food was amazing and there was loads of extra chips in the bag. Throughly enjoyed and will definitely order again

Part of the order was missing and the rest of it was cold. Very disappointed!

Very disappointed, burger was just about ok but the fries were either soggy or burnt to a crisp

Average burger at a premium price

Excellent as always from five guys, nice delivery guy too

Really nice staff and great food!

That was absolutely amazing! Really good burger.

Nothing like the picture. Very disappointing.

I panicked a little when i heard the knocking but the delivery guy was amazing and handled it really well

Great, delicious burger served by lovely staff!

Order was delayed for two hours, app now says delivered but no food.

2 milkshakes missing and stone cold fries.

Bad traffic. Food great, cold fries because of delay's

Love the freshness and high quality food.

Really good place food is nice to

Not what I ordered. I ordered a little bacon burger and there were two patties. Not what I wanted and really messy. Ate less that half

My second five guys. Ever!! first one in restaurant. And now this one. And the delivery was the Same if not better!! 🤩

Visited mid week, good service. Burger was excellent abd generous portion of crisp chios.

Fries were inedible as wayyyyyyy to much seasoning. Both spicey fries ( just covered in powder ) and normal fries ( also covered in salt ). I eat spicey food all the time, but do not expect a mouthful of powdered spice. Had to go in the bin :-(

Nice location and premises. Food what you'd expect from a five guys, awesome

Rip off place but food is lovely. I'm my opinion if this place is American why are the burgers still stingy size like Britain's small excuse for a so called burger. £5 for a milkshake no wonder no one has a pot to piss in nowadays

Says delivered but never turned up.

A really nice driver, very polite and friendly. I think he came by bike so even more appreciated considering the weather. Great service, a very happy customer today.

All tasty , hot food and delivery just on time !

My family’s first visit to a five guys Poole and the entire experience was brilliant. The staff were so lovely and friendly, they honestly made the experience amazing and the food was lovely, the burgers were completely fresh and were just incredible. We’ll definitely be back!

I was not impressed with my visit today at this branch. About four tiny bits of burnt bacon with only a few drops of ketchup shoved in a scrunched up burger all for almost 9 pound. Terrible I think even the mcdonalds next door could've done better!! Not the same service as the one in Bournemouth. The milkshake was however up to the right standard I'd expect.

Five Guys is usually very enjoyable, but tonight everything felt overcooked, too salty, and only luke warm. Got to write one off every now and again I guess, it won't stop us trying it again. Tonight's was just disappointing.

Chips were cold when they arrived. Burger was great