McDonald's in Poole

Below average McDonald's, not terrible but always a little off. Seems a little too busy to maintain standard

Waited 45 minutes for food. Absolute joke, would not recommend

The chips were not up to standard today but the rest of the food was excellent came out promptly. The large number of click and serve bays makes this McDonald's one of the best in the area

Utterly abysmal service. Very very difficult to communicate with the staff. They are often rude, unprofessional, slow and their food doesn’t meet the quality standards you would expect from McDonalds.

Absolutely awfal service yesterday when my order got messed up, I was told to go back round and que again to put it right when it wasn’t my mistake, the staff were appalling and the supervisor Ethan handled absolutely terribly, i’m a regular customer every morning. I have a coffee from this branch and I was treated with contempt for standing my ground and saying they need to rectify the mistake. It’s not my fault but I was continuously told no I’m sorry you have to go back round and queue again, even though I had two children in the car one was missing their meal not due to my fault I ordered the correct food but the correct food was not put on the computer.. The supervisor didn’t rectify this mistake he just told me to stop arguing with him and I need to go back and pay the queue even though this mistake was not my fault. The order didn’t come up on my screen and the boy who took the money had no clue what he was doing on the till this branch has gone downhill massively. The services is disgusting, especially considering I’m a regular customer I was treated terribly with my kids in the car. I feel he could’ve rectified the situation very easily but he chose to and holding up the whole queue. Awfal

I can't comment on the food as l do not eat it. I regularly go in for a coffee. The atmosphere is generally very good when it's not too busy and the staff l often talk to are friendly and very helpful..

Didn't get my order right after doing it on the app. Did remove what I asked to be removed and didn't add the extra fillings that I asked for

It's what you expect from mcdonalds

I ate here before boarding the ferry, the food and coffee were very good. Thank you!

I only went to use the loo as the food is discusting

Sent completely the wrong order. Receipt on the bag was different to contents.

It was fine. Busy but expected. Does the job!

Waited over an hour, given the wrong order but driver drove off before I could return it. Order I received was cold and stale too.

Food delivery time constantly changed and was disgustingly cold when it did turn up, 🤦🏻‍♀️one very unhappy grandchild

Very polite and pleasant delivery driver.

It’s been almost 3 hours and we still don’t have our food

Friday afternoon snack when school has finished for the week. all burgers and fries and drinks all great

Just a macdonalds, they are pretty much all the same.

Food arrived late, the delivery time continued to be updated and was nearly 20 minutes after original time, the food was cold. I ordered extra gherkins on the burger, when it arrived I had a normal amount but they seem to have forgot the onions that usually come with it and the dip was missing from the chicken strips.

breakfast is always good when you don't have to cook it - good selection and quick delivery

The drink was spilled, the burger was cold

maccydees for breakfast - lovely

Missing 2x chips and a 1x drink. Food all stone cold. Terrible!

I ordered at 9:55 it said it was coming at 1020 didn’t come till 11:10. It came with the wrong drink and was spilt everywhere

Have filled coffee - spilt Just Eat ignored my complaint

the delivery guy didn't ask us for our code, when asked if he wanted it he said he didn't which resulted in someone else's order

They always keep people waiting from drive-thru orders

3 hours and not received jet my order, is pathetic all this

happy meal was completely cold ice creams had melted. they kept changing the delivery time..

Ordered at 5.30pm and it arrived at 7.25pm.. very poor as this food was for my child and far too late for him to eat

If I could have given 0 stars I would have done. Son ordered via the app for home delivery and received the confirmation email. When the food was delivered an item was missing. He called the uber driver who told him responsibility of the restaurant. So he tried to call the restaurant but they failed to answer the phone. I eventually got through and explained what had happened. They shirked responsibility and said it was the fault of the driver. I explained this was not the case, went round in circles, a complete waste of time. Stay clear of this place, they have no idea on what customer service is or how to handle a complaint

Haven't received half of the items. The items I received were cold and no extra sauce. No napkins. Terrible service

Last in-store visit was chaotic, none of the self service machines were not issuing receipts and this was causing mass confusion. I witnessed this during my massive wait for my order. Clearly, drive through is prioritising the ordering system from in store. One car was observed collecting their order 15 quicker than mine, even though my order was already placed. Tempted to walk the drive through to speed up my purchase!!!!

food was cold, chips were soft and no salt on then.

It was a very busy Sunday afternoon when we visited this McDonalds. Hats off to the staff working their way through the backlog and handling many a customer wondering if their food order had been lost. We did wait longer than normal but the food arrived hot and was readily devoured.

Burgers and fries were cold. The dip and straw wer actually in there this time though

My food turned up, I ordered the sharer for 4 and 4 flatbreads and didn’t receive my flatbreads, so I am now £9 out of pocket

Food was stale and my girlfriends burger was missing delivery was perfect

Food arrived cold and took 2 hours to come. 2 drinks had been spilt in the bag

Arrived cold,no straws in bag,no sauces that we asked for,no napkins, mayo chicken burger was wrapped badly.. never be ordering from here again,

I watched the progress of my order ( which took over half hour.. i then watched the delivery tracker. Not only did the driver had 2 deliveries... i watched his progress and i can see in virtual time he's lost...then at a standstill. Food cold, AGAIN

Was given the wrong order that value less then I brought aswell as my good being cold .. plus a wait of 1 hour

I have never had such a bad experience at a McDonald's as I have here! Sunday lunchtime, busy in the restaurant and drive thru (to be expected at a retail park on a weekend). Waited an hour for our order! Totally disorganised. People complaining, demanding refunds because it's taking far too long, issues with orders not showing up, people literally leaving as soon as they walk in because of the carnage that's clearly visible. Some people were told they couldn't have a refund because it had to go through McDonald's and they were just a franchise, the customer advised to go through the app! Would give zero stars if I could! Food isn't worth waiting for either. Will never step foot in this restaurant again. Save yourself the stress and avoid!

The food was cold,nthe mozzarella sticks were missing

The meal was mostly good the chips weren’t all that good as they were a bit cold and the drink was good overall it was a average meal

quick tea for the kids while I got ready to go out

Food was cold. The app said driver was at the restaurant yet the time kept getting put back to nearly an hour after the original expected delivery time.

food was missing food was cold nuggets was missing from happy meal nuggets missing from meal drinks were just over half full food was completely cold will not order again

I order a takeaway from just eat with Mac Donald’s at Wessex gate retail park and it was disgusting the chips were cold and made me sick the wrap was good and the coke was good but the chips let it down

food piping hot, driver friendly

Horrendous! Waited an hour and half driver turned up with a few drinks, none of our food and told us that was all he got given! We spent £53 and ordered a lot of food and it was know where to be seen! I then had 2 young and very hungry and upset children that hadn’t eaten at 7pm and had to cook them dinner, we have now lost £53 which was our one treat for our children for the month! Absolutely fuming and disgusting service!!

Great delivery driver highly recommend

Almost everything about my order was wrong. I got no straw with my drink. I ordered a triple cheese burger and got a double cheese one. And I got no sauce that I ordered with my dippers. I am very unhappy with my order

Food was so cold whwnit got here snd my mcflurry was more like s milkshake.

Had hardly any options part from chicken on a busy Saturday night

Ordered a vanilla milkshake. Would seem I got strawberry at the bottom and vanilla on top. Along with a large meal to receive small fries. Bizarre

I order at night from drive through n they gave me cold select n burn burger never go again

Food was stone cold. Drinks had leaked all over the bag. Drinks were wrong and no straws so had to use a spoon for the milkshake. Awful!!!

Very good food. Delivery driver deserves a raise he was very nice.

Missing fries, a burger, all the dips, straws for the drinks and the chickens nuggets in my child’s happy meal were burnt!! just to rub salt into the wound they put 4 milk sachets in bag. Awful services!!

i am really upset I have literally had a friend round and ordered from you and everything came for them.i order food later on in the day and I have missed a call and unable to phone the driver back to see where they are.

Very clean ..compared to others I've been in. Tables cleared straight away.

Sam greeted us at the door, so professional and attentive! Tye place was immaculate. Huge thanks to Sam for being so good at his job. Bravo.

It’s a pain when delivery times keep changing, puts you off ordering

Once again the dips were not in the order. Constant issues with MDs Wessex Gate.

First time nothing was spilled and the food was neat and tidy! Thank you 🙏

We where at the drive thru speaker when the lady asked for our order ( we ordered 3 breakfast ketchups wraps and a plain white coffee ) then we waited in line and finally pulled up to the window to pay we look at the orders it could be and the man at the window says it’s not there so we where a little bit annoyed also because when we where asking for the order the lady kept talking over us anyways so it takes around 5 minutes at the window to correct the order then we waited another ten minutes for it to arrive without the coffee so we had to go and get it

Long wait for food and half of it cold by time we received it.

Not our order delivered . All drinks and no food

order wrong.my delivery number is 6621 i got 16409and 06293 totally wrong and freezing driver couldn't care less.you keep changing the delivery time so don't say it's ok.i want a full refund and apologise for the rubbish you delivered to my house give me back my money you con artist.disgracefull

Great lunchtime snack for the boys - thanks

Always forget the syrup for the pancakes and honestly they were cold aswell as the sausage. The rest of the order was okay

all order correct, drinks intact, all dips arrived and food piping hot, driver friendly

Unable to say about food still waiting drive through 15 minutes wait. Just got it and it's all cold. Inc coffee terrible

There's no food and no one knocked

Did click and collect waited 20 minutes in my car and had to go in and ask for my food and have had the worst food poisoning of my life avoid at all cost

Based on this mornings experience only. The guy taking order seemed pleasant. The guy serving the food was miserable. I said good morning, no response. He handed my tea and a bag of food, said nothing. I asked for milk, and he kinda huffed and got me milk. I pulled over to sort out my tea and proceeded to drive to work, eating my hash brown on the way. Got to work looking forward to munching on my double bacon and egg mcmuffin. How disappointing! It was a double sausage and egg mcmuffin.... I sadly do not like the flat round sausage, so I ended up eating an egg in a muffin... very disappointing.... the wrapper even said double bacon as well as the receipt. I will always check my order now before leaving the window area at drive-through (if I go back).... I was unable to take my order back as I had to start work and was 20 mins away. It is only once in a blue moon that I actually visit McDonald's and normally only for a tea, this has reminded me why I dislike this place. Actually made the start of my day rather disappointing and hungry!! Wish I had of seen the servers name.

all arrived - perfect - apple pie very hot - fabulous

Shocking shit service never again plus food was wrong and cold

food was Rock hard and cold when it arrived. The chips were inedible. The only satisfying thing about the order was the fact the paper bags made good bin bags.

But he had me stood at the door with my baby for 10 yo 15 min as I didn’t get code the only reason I toook the food cos kids are hungry but had to warm it up the nuggets where hard so was the fish fingers

Brilliant service the man who serves me is very kind and the food tastes great every time we order!

all delivered and up to the usual standards - hottest nuggets we've had in a long time

Forgot the dips again.happpen 4 time now

Food is cold (had to reheat in the microwave) driver was expecting a code off of the app, which I did not have so he could not submit one. I showed driver the order on my phone he could not see it either.

double sausage and egg mcmuffin great porridge and coffee piping hot thanks

The worst Mc Donald's I have been ever. They deny to have ketchup, The chicken share box was spicy and doesn't say anywhere so my child cry. 😒 Terrible

We received all the wrong drinks. A refund for 2 orange juices were requested, but never received sadly.

1 burger was wrong, other item was cold. have placed two orders lately and both had problems.

never turned up kept pushing time by 5 minutes now never arrived but says delivered

Delivery driver split our drinks all over our food and it isn’t edible

Wrong food packed in bag. Sticker on bag had the right items

Food was 50 mins late it was cold

Driver was good. The food was cold no straw with my drink no salt on chips. 😭😭😭😭😭

Good, my favourite worker is meadow

Speedy service.Freshly cooked with no problems 👍

Hardly cheap or good value anymore. This restaurant(?!) was overwhelmed despite it not being excessively busy. Not all touchscreens were working. Very slow service. Staff friendly.

food was OK but both of our milkshakes, one chocolate and one strawberry, tasted of banana which wasn't so good

chocolate milkshake tasted sour

my sons drink had been spilt, only had 1/3 cup and everything else was soaked in coke.