McDonald's in Poole

Me and my Mc family went to this McDonald's to get a Mc meal, and it was Mc fabulous. Would of been 5 stars had they remembered our Mc ketchup

McDonalds.. what else can you say

I ordered a Minecraft adult meal and a Philly cheese stack burger the Minecraft meal came without the toy and sauce, the Philly cheese stack was missing cheese plus my Mrs added no pickles and they only added pickles, there have been multiple orders that have been incorrect must just be a bunch of lazy teenagers who don’t care about anyone but themselves, this McDonalds seem to like to rob there customers

This is by far the best McDonald's I have been to. It's the first time I've seen the manager come up to every table checking up the customers to see if everything is ok. Made me feel like as if I went to a restaurant and not a fast food place. A staff were friendly and could also be seen cleaning the dining area diligently and it was spotless. The food was hot and assembled with care and the soft drinks actually had ice and fizz. (The one in branksome was not only flat but also room temp). Came here around 9-10pm yesterday, and there were at least 6 other tables of customers. Not sure whether the standards are the same during other times of the day, but at least I had a very satisfied experience yesterday evening.

Let me set the scene, me and my girlfriend rolled up at the drive through with pure excitement for the food that awaited. We were greeted by the saddest voice we had ever heard. The guy taking our order sounded like we had personally ruined his day just by existing. Every item we added felt like we were emotionally burdening him. We actually didn’t order half of what we had set out on our quest to collect, purely because we thought he would burst into tears if we added another item to our order. Then came the drinks fiasco. I corrected our order at the window when we paid. Yet, somehow, against all odds, we still received the wrong drinks. It’s like they looked me in the eye, nodded in understanding, and then proceeded to do whatever their heart desired. Impressive, really. And just when I thought it couldn’t get any worse, the real crime happened. I ordered a 9 piece Chicken Selects Share Box, only to discover there were eight. Not nine. EIGHT. I don’t know who at McDonald’s had my ninth chicken select, but if you’re reading this I hope you choked. In summary, if you would like to witness a mental health crisis and be scammed out of chicken. By all means visit here. If you fancy a normal experience I suggest you visit elsewhere.

Lovely meal and friendly staff.

Been a few times. Never had any problems.

Cold slammed together burgers. Different burgers wrapped in same wrapping papers.

Hit a maccy,s at the right time and all the food is fresh and hot like it was on this visit.no usual screaming kids to ruin the food too

Ordered my food and got the wrong order Which was Cold. Poor quality McDonalds.

Ridiculously slow at 7.30am! Almost 10 mins in the queue! When you finally get your food; it’s cold. Go to Mannings Heath McDonald’s, never any issues there.

A typical mcds drive through, wanted the white choclate and rasberry pie but yet never ever seen any exscist (are they real or just made up) started driving away drinks are all wrong! Get home missing chips! Absolutley useless

I think the meaning of fast food has lost its meaning at mac d in Poole as we order pay and then told to wait in the car park where we sit for 5 to 10 minutes given our food drive home which takes all of 5 minutes and it is stone cold

I'd recommend just driving to a different mcdonalds, it'll be quicker and nicer. Really long wait times and the shift manager Maxi wondering around sarcastically apologising for the "mcwait" and asking if people are feeling "mcwonderful" really doesn't help. I almost never leave reviews but if I save one person the aggravation of going here I've done my job

Wowoooowwwoooowww Best service ever enjoyed in MCdonalds Shift manager Mr Maxiiiiiiiiii Ballle ballle balle amazinggggggggggg Will definitely visit again.

Not fast food waited 20 mins for 4 happy meals and fries were not hot

Actually so bad. Ordered a vanilla milkshake which was a weird texture and had chocolate all at the bottom and a mcplant burger which was a mess. Why cant a burger be put together normally? The patty is always halfway out the burger with the other ingredients spilling out the side not to mention the fries are always cold which i have to swap every time

rang asked if i could order then abruptly said no and hung up instantly

Honestly where do I start! I ordered a meal. Through just eat and they sent me a completely different meal so I gose down there i got new meal and it was missing half the stuff I ordered! Absolutely terrible that McDonald's don't go there!!

Service here gets worse every visit. 20 minute wait for a coke is ridiculous and my second order same 20 minute wait and food was cold sent it back and waited even longer. While drive thru and delivery hardly waited. Quite a few customers also annoyed about the wait times. You felt as if you were forgotten.

Ordered via drive through. The place really wasn't very busy at all. Was asked to park up and wait. Waited nearly 30 minutes, so went in to enquire where the order was. The staff member brought the bag with burgers with no fries or pies. Without brining tge whole order. Considering they have the order details I felt it was a bit naughty when I had to tell the staff it was missing multiple items. In the end, it was still short the cheese dips share box. The place seems to be run by children. Completely unsatisfactory service and was still ripped off. Very very poor.

Such shame on their customer service , since when you make fun of someone when you take order ? Plus the food was cold .

Was not very quick in serving the food, however the order was correct and all items were nice and hot. Tables were clean but the gents toilets were in a bit of a state.

half of my drink was missing it was only filled up half way

Forgot the sweet curry sauces and napkins as usual. Chips were cold and mc crispy so spicy and dry, it was inedible.

everything was nice and warm and milkshakes were nice and cold. perfect

It's mcdonalds. What more can I say

Cold when turned up and missing a whole meal

The medium fries were not delivered

This location is currently short staffed which, during my drive-thru visit, resulted in: 1. long delays at the drive-thru (several minutes per car, well in excess of the tie it normally takes to complete orders at this location); 2. McDonalds' (not the council bins) overflowing in the car park spewing litter all around them which was being blown into the surrounding area, trees and plants; 3. breakfast wrap ordered with ketchup, but there was only a tiny amount and it was all at the end of the wrap; and 4. coffee (which is usually good) was luke warm and tasted soapy for some reason, asked if I wanted sugar and said yes but was given just one small sachet but then about 10 napkins were in the bag (which doesn't make sense). Plus the single cup of coffee was placed into a multi drinks holder which didn't make sense (plus might help explain why the bins were overflowing - see below). If this restaurant is being poorly run it also might explain why it is short staffed, perhaps having trouble recruiting.

Constantly moving the delivery time ordered before 9am didn’t turn up until 10:30! To then receive only one McMuffin out of 4 meals ordered how can they get it this wrong!! Extremely annoyed!!

forgot my sauces other than that good experience

Bun on burger was stale and whole burger was squashed

Saturday treat for the kids and wished I hadn’t bothered cold food we needed to be replaced and wrong stings given out, it wasn’t that busy. Only good thing was milkshake machine working

The food took 23 minutes to appear, it was cold and tasted crap. This is without the wait to get served at the window. Avoid this place its crap.

I have made numerous complaints to this branch as their 'large" cappuccinos normally get handed to you half full. If you buy two together and one is half empty you get told "they're different machines mate". So if the machine that gave him his wages gave him 50% of it he'd be alright about it? If you complain they give you a voucher but I've said I'd rather the problem was resolved. Maybe speaking to trading standards weights and measures is the only option. Someone is putting lids on cups that have barely any coffee in them. Management need to sort this out.

My food has not been delivered

Took over an hour to arrive, all food was cold and missing the Strawberry milkshake. Will not be ordering again. Very Disappointing. Literally 10 mins away

Why is it that you never get straws for drinks or any sauces . Ordered sauce as in the order and why no straws when you order a drink that has a cup that needs a straw. Is this being forgetful or just not paying attention when doing delivery orders.

Said it would be delivered an hour after order which is fine but was over 2 by the time it came

Yet again food missing from my order. No apology just excuses , annoying when you have paid for a service charge for a service and food I didn't receive.

Absolutely terrible, missing 3 of my items! i wouldn’t normally make a fuss but it was the main part of the meal!

Food all wrong and cold. Also ordered large fries with half of them missing. Second time. Sort it out McDonalds

luckily my empty tea container didn't spoil the food

food and coffee was cold and wrong cake sent

great dinner for quickness - all foods and drinks received as ordered - my latte was very nice and hot

The correct food that was delivered was good. but the cheesy dippers were missing - instead I had a unwanted chicken mayo burger in the order which I had to bin. There was no straw provided with the soft drink.

Got the wrong order, need a refund or my food that I ordered. Very fast delivery, but wrong, so feels unimportant.

Extremely poor on all levels. Very late, cold food, no condiments as ordered or straws, the wrap chicken was old and chewy, the cucumber definitely not fresh. I invite McDonalds to contact me for a full refund! Really disappointing. Do you have quality control at all???

Late order and incorrect food very poor.

normally no driver finds us and goes up the wrong roads and can't follow instructions so this driver was a refreshing change:)

Cold food didn’t even eat it demand a refund

forgot the sauces and chips were cold

Im not very happy with my order all my food is soggy you’ve missed out half my order

This has to be the worst McDonalds in existence. If they aren’t, then the big clown needs to rethink things. On the whole, at least half of the orders are incorrectly filled. Large fries frequently the same quantity as the medium fries, but a bigger box. Equipment out of service. Orders displayed for the wrong car (drive through) ‘What do you want me to do about it?’ Responses from staff. Food that looks like it’s been literally thrown in a bag.

took an hour and mcdonald’s is less than a 5 minute drive away

My food was cold and my drink was forgotten, it wasn’t till the driver has gone that I had realised as it wasn’t in the bag

Order at 12:24 was told 12:15-12:35 called at 1 :58 am to check was told driver not here will not cool as closed. Not sure who the issue is with but I’m hangry 9 nuggets and a drink can’t help. Lovely. Good job hotel cooks pizza but didn’t tell us ! Where are the nuggs

Not cool when you take the order then claim you don't have the order then state your waiting for a driver to accept then order to then finally stated your not open! #hangry #wheresmynuggets #wantfrieswiththat .... Ronald you should be ashamed :(

Consistently slow service with majority of staff showing limited interest (not all to be fair) Food is very hit and miss and frequently not very warm. Don't appear that interested on walk in customers just drive thru and couriers

Delivered on time but food was cold

As always the same but this time haven't got what I want

Frustratingly, as usual, the sauce was missed out with the chicken select

Awful Mcdonalds. Never get the order correct, takes an absolute age and always comes out cold. Want FAST food? Don't come here...

Food and hot drinks can be cold if they are very busy otherwise staff are helpful and children's play tablets are a great idea

i didn’t get any deliver at all?

Wrong dips delivered, not many fries in large box. Burger was good as were nuggets.

Waited 2hours then didn’t even get my order

All was good until order came with a few bits missing.

no moans here except there was too much lettuce in the ranch house burger

The completely wrong order was delivered and it was cold!

items missing, and incorrect food also sent. shocking

Max was keeping it mcreal, promote him instantly

I have been McLoving it with the Mcawesome McMax’s Mcdelightful Service with all of these Mketchups, let’s keep it Mcreal

Max was keeping it McReal. 10/10 God McBless you Max 🙏

Didn’t even get my order! Get better couriers I didn’t even give a code and sstill said delivered! Now without food!

Pretty standard that you'll be missing at least one item every order.

Excellent delivery friendly driver

I took Doreen to McDonald's, she is 93, never been, treated her to a happy meal, she loved. Smiled all the way home. She wants to go back. She can't eat too much, said perfect treat for her.

breakfast foods - the drivers location was lost from the time they left the restaurant until they were outside our home - I have found that lately with orders from McDonald's at Wessex Gate arrive without an indication as to where the driver is

I can’t express how happy and lovely our delivery driver was. Very happy and friendly. Very chatty (which I like.) this gentleman even gave my dog a gravy bone. How lovely!!!! No negatives at all. Just eat need more drivers like this gentleman. Cannot fault him.

she got lost and found, despite the address being weird to find

food was cold. and was missing most the items. very poor

It’s ok as far as McDonald’s go

Not good the food was cold, we were missing a cheese burger & there was no dip for the chicken nuggets. Considering the cost this was very poor. We won’t bother again.

Nothingnwenordered turned up. All wrong

A burger, two drinks and fruit were missing from the order. The whole experience ordering was so stressful as some people had to go without and order a second time from another restaurant.

So glad the driver didn't give up, much needed food. The location is complicated to get to. not sure if there's a way to tip the driver afternoon.

I didn’t receive my order has been delivered to someone else. Waiting for a refund or someone to talk to

both burgers are good - delivered just right

Driver was great and can read a map :)

Great service with a smile, good food

Food was ice cold despite being only 2 minutes away from the restaurant and no straw with the milkshake, same problems different day McDonald’s!!!

Sauces and straws were missing from the order

food was a bit cold. Buy delivery guy super friendly.

Food was fresh and fries were actually crispy, so top marks there, but sauces were not. Just because they are free, doesn’t mean staff shouldn’t be bothered to put them in bag!

brill breakfast taste - main part of one breakfast missing

Drink was upside down in bag and spilled everywhere and bag dripping

I would like a refund please my food is cold and I'm missing a few items I am not very happy

Food light on servings. Usually many menu items unavailable. Ok for McD's but not as good as others.