Smokin' Rooster in Poole

A couple times I’ve tried to order from this place and both times on different occasions they’ve cancelled my order, won’t be bothering anymore!

On a recent summer vacation to Poole and visiting the local pubs, I was looking forward to some tasty chicken, however was extremely upset to discover the Smokin Rooster was closed despite saying it was open until 3am, it ruined my night. WILL NEVER VISIT!!!!

Food didn't even arrive. Been waiting over 3 hours. Tired calling the "restaurant" over 150 time for an hour and a half for it to be "busy" really wish I read the reviews before ordering for delivery. AVOID THIS PLACE.

Took £50 from me. Not been delivered and cannot get a hold of the restaurant. Terrible way to do business. Will never order from here again

I live 10 minutes away and was still late. DO NOT ORDER FROM HERE! They are the local place in poole open till late but not worth it for the quality. You're better off making some toast. Best reviews are from 2017. I also gave clear delivery instructions they did not follow. Through just eat I was told its on its way for over 30 minutes. This place needs to be shut down just on customer service. The chicken strips feel like they cooked the chicken already prepared in one style they throw on some sauce after cooked of what you ordered. The phone number has no dial tone. How are they still in business. Tried to phone but no answer.

Ordered, took money, never delivered. Phone number does not work. Will never use again

AWFUL! We've given this place 3 chances via just eat. First time took OVER 2 hours to deliver! Everything stone cold. Second time was missing half our order (literally 6 items, 3 were missing). This time, coleslaw is off (its fizzy and sharp! Literally fermented!), took 2 hours to arrive, everything cold and stale. Absolutely disgusting! And before anyone says, it's not just eat drivers, they manage their own delivery! Absolutely steer clear, won't ever be eating here again. Or the Bournemouth one!

The burger is disgusting, whoever made it can’t cook. No salt, not spicy, just tasteless. Send me refund thanks.

Ordered through the'Just eat' app. No pictures of the food that I ordered but expected chicken, rice and some sort of sauce as I was given the option to choose one of several flavours. I also ordered jalapeno bites for £4.99. I was told that my food would arrive between 7.30 and 7.45. It arrived at 8.05 - cold! I had a mountain of rice (very dry) and 6 pieces of chicken for each meal (no complaints about portion size). However, there was no sauce so it was very dry. The jalapeno bites were the size of walnuts and there were 3 of them! £4.99 for those! Fuming! I tried to ring them on 2 occasions but there was no reply. I made curry sauce to go with my chicken and rice to make it palatable as I had no other choice. 😠 Never again!

I ordered from this place over the JUST EAT app. I was told that the order would be approximately 45 minutes. It eventually arrived over an hour later and it was cold. I tried to call them twice but there was no reply. The food was dry my and I wouldn't say it tasted of what I'd ordered which was barbecue hot. I also ordered jalapeno bites which were £4.99 and when they arrived there were three little balls about the size of small sprouts. These too were cold. I eventually made myself a curry sauce to add to the food so that I could actually eat it as there was no way I was going to be able to get anything else and especially as they weren't answering the phone. I don't think I have ever done I want star of you in all my years of doing Trip Advisor reviews. Fair to say that I shall never ever go again and anyone asks me about it I shall tell them to avoid it at all costs.

The delivery driver threw the food all over my driveway! Two hours late, after multiple attempted calls by the kids’ father and Deliveroo- they suddenly showed up! I had just had an operation and couldn’t move, so the children told him we couldn’t accept the delivery so late. The kids’ father was out collecting different food! In the morning, my youngest noticed food all over our driveway. I looked back on my Ring doorbell app, only to see the driver throwing the food all over it. Just what you want to have to pick up before the school run.

Ordered door at 5 pm for delivery at 7pm for a kids dinner party. 7:10 pm phone up to ask where it is and told them hungry Children are waiting. "Oh we didn't process that order, we'll do it now. It'll be with you in 40 minutes" 8pm - phone again "it will be leaving here in 10 minutes" which means having pre-ordered 2 hours early for a 7pm delivery you won't her it here until close to 8:30. If you can arrange one meal in 3.5 hours you need to sort yourselves out. So angry!!!!

I ordered food from deliveroo which took over a hour but the food quality was bad I'm sure the chicken nuggets wasn't cooked fully that's just the start I should have just put £15 in the bin.

Really annoyed with how late my food was. Waiting and hour and 30 minutes for an order they said would take 35. If you order, do it well in advance.

Over a week since I ordered my food via Deliveroo on a Saturday night, we was told the food would arrive by 3am, the food never arrived, yet the driver marked it as delivered at 4am! Deliveroo sent them a refund request and they have yet to accept the refund, this is absolutely appalling standards for a fast food restaurant. When you call them you get the same ' We will take your number and get the manager to call you'. The manager never calls you and somehow is never there when you call! Stay away from this takeaway as its the worst experience I've ever had with a place and I still haven't even gotten my money back.

Not too good , not too bad either. It is One of the few places near poole quay where you can find halal peri peri chicken.

DISGUSTING!!! As a local new to this particular area, I originally used this takeaeay a few weeks ago to a massive disappointment! I wrongfully gave them the benefit of the doubt and decided to use them again recently! Worse mistake of my life!!! The food was borderline what I'd feed my dog!!! The chicken fillet was nothing more than a 88p Asda smart price chicken fillet deep fat fried!!!(see pics) For over £7!!! This was rotten enough but service was vile!!! I placed my order through the app and had it declined as they don't take cash but even after walking all the way to the place to show there is no option to pay by card! I was told they do not deliver????? And I should order through just eat or Uber eats? SO WHY DO YOU HAVE AN APP??? this place not only rips off the tourists but also doesn't care about the wider community!! Avoid this like COVID 19!!! DISGUSTING!!!!

Don't order! Second time this happened! Ordered something guess what?? We paid a price so we wouldn't have all our items delivered!! Missing and sloppy! We tried calling but the line was apparently 'busy'. No wonder you have such bad reviews guys. Reviews are a reflection on how you perform! And you have performed poorly!

Currently been waiting 27 hrs for my food and now they’ve arrived

Would not recommend ordering from them. My food never arrived. I ordered at 2am as I was on a night shift and was very hungry. It was due to be delivered between 2:50am and 3:10am. I gave the restaurant a ring at 4am and was told the restaurant is closed goodbye. The just eat app states .y order was delivered at 3am but never received it. Would not recommend at all and certainly will not be using this place again.

Phoned 3 times, still waiting for food an hour after "latest delivery time" - rude over the phone, will update when/if food ever arrives Update: Hour and a half, still no food or contact

working a night shift at A and E so fancied some tasty food.........my god shouldnt of ordered from here!!! it was a joke - chicken slapped in a pitta, burger in soggy bun and £4 cheesy chips size of a small kids portion!!! total waste of £18

ordered from just eat and the order did not arrive. Checked the reviews on here when it didn’t show up and it seems it’s a common thing with this place

Placed an order and never arrived after numerous phone calls to tell me it was on the way. Terrible customer service do not order from this place!

Amazing food, fast delivery, very well priced

Ordered food twice from here. Taken over 2 hours from both places. Always hang up on when I phone to enquire. Shambles if I’m honest.

The burger looked like it two tours of Afghanistan. Hanging

disgrace of an establishment ordered at 4:50 pm and recieved the food at 6:00pm unacceptable STAY AWAY COLD

JUST DONT. DONT BOTHER WITH THE PLACE this is the food i received... raw.... although the 5 stars for the delivery driver in the 2nd pic

Ordered through just eat. Delivery said 30- 50 mins waited over an hour tried to ring but no answer and still no food delivered.

Got this takeaway over the weekend and it was awful, quality of the food felt cheap and it was all undercooked. Would not recommend going here.

Awful food and staff dont care at all

WOW! The absolute worst food I think i've ever had, not cooked properly and make me feel so sick, I would recommend going somewhere else for your food otherwise you might not feel the best afterwards.

The worst food i have ordered. Made me ill 🤒. This place needs to be checked. Food was small and slimy.

Order this yesterday, i would not recommend at all.

Bourght my meal through just eat and nothing was up to par I got 2 chips one with cheese one is peri peri both cold. A wrap and a burger neither of which where are I ordered and both massively overcooked with no grill marks so not sure if it had seen a grill. The chicken wings on the other hand are raw, pink in the centre and not through blood lines just raw. Only thing that was good was the ben and Jerry's ice cream and even that was starting to thaw. Please spend your money elsewhere I don't believe this place is worth it unless they up there game.

Had to wait a long time but have to say the food was delicious I ordered wrap so much chicken was so good chips were great to would order again.

I wish I could put no stars cuz my delivery never came I called the 15 times and they never picked up. They took 35 quid off me. I don’t recommend them at all!

Absolutely truly terrible. Food over 2 hours late despite us calling to check after the first hour and every 15 mins til it arrived and being lied to and told it’s only 5 minutes away each time!!!! Over £35 of food arrived soggy and cold and barely edible. The restaurant is only about a mile away! Cannot believe the arrogant rudeness/disgusting attitude of the male staff in the restaurant on the phone getting annoyed and raising his voice at us for simply asking where the food we had paid for was. Was eventually offered £5 off next time (wow) but honestly wouldn’t even expect that to be honoured, not that I would ever ever give this place money ever again. First google review I’ve ever felt the need to give but the experience really was that bad people need warning. AWFUL. AVOID.

Very disappointing. Quantity and quality is pretty low. We ordered 2 full chicken and 10 wings. The full chicken was in the size of a quarter chicken!!! The taste wasn't great as well.

Worst place every chicken burger was like a chicken wing burger 😂

Delivered to my office 10 mins EARLY which was perfect for our team lunch-food was scrummy and service wonderful-highly recommend!

What an embarrassment. The review of 1 is only because I can’t go lower. I got told to stand outside due to covid in the rain while the person behind the counter allowed someone else who turned up to sit inside, not saying they are sexist 🤣. The food was awful and unless you are 13 pints deep you will agree. Eat here and you will regret it, most went in the bin.

My wife and I went were away from home and decided to order a delivery takeaway to our Premier Inn hotel while in Poole. I used the JustEat app and found a local takeaway (Smookin Rooster, Poole, Dorset) that was 1 mile away, my mistake was I didn’t read the reviews before ordering. Anyhow it was 1:00 am and the restaurant was open till 3:00 am so we proceeded and made our order. I was constantly looking out the window as we were right by the road were they would pull in, after the deadline passed (1:50am) I gave the restaurant a call and there was no answer. I kept trying and was pretty much sat by the window. I was sat waiting until 3:30am then decided to call it a night and realised I had called the restaurant over 60 times. The next morning I contacted JustEat to inform them of what had happened. I even noticed from the reviews that others like my self had not got their orders that night. JustEat said they will investigate and after 48 hours just said “The restaurant have said they delivered it and we cant help you anymore” I was absolutely shocked! I expected a refund immediately specially with all the evidence that others had experienced what I had. I got angry and called the restaurant again and finally they answered I explained the situation and they said they had never got a order from me. They said the will have a look and call me back, which they didn’t and every time I try to call them they don’t answer anymore. Anyhow, I have now contacted my bank and asked for a Visa Charge back with evidence from reviews of that night and telephone records so I will have my money back in no time. I just was everyone to know and beaware of how unhelpful JustEat really are and if you do use them always choose cash (I know that is hard during these COVID-19 times) Please share and spread the word.

The food never came, we waited by the window for 3 hours and called the restaurant over 65 times including the next day... they never answered. Will be asking for a full refund via Just Eat and never ever ordering from here again as after reading the reviews we can see many people did not get there orders even though the restaurant accepts the money. Shame on them. Avoid at all costs, fake restaurant!

Ordered a take away via just eat for approx 11 people and not one person in the group enjoyed their meal. The chips arrived cold. The rice cold and dry. The chicken burger was the most processed food I had ever seen in my life. Nothing good to say about any dish received. Such a shame as it cost roughly 70£

Ordered from Deliveroo but had to get a full refund. The delivery was over an hour late and the food was cold, overpriced and disgusting. Do not order from this place. I will not be making that mistake again.

I ordered through delivero because I was browsing at what I wanted, I thought this would be a great option as delivery was only 35 minutes, I ordered some chicken wings a Mediterranean salad and 2 scoops of ice cream which can to £20 for that price i thought it would have been great as I didn't order a big meal, the salad was very poor all they did to make it Mediterranean was added a few olives on top of a boxed salad the ice cream scoops were so small I could have eaten the whole thing in one bite and then the wings were small enough to be quail wings not chicken wings, over all very disappointed especially paying £20.

I like this restaurants, both locations are good. I am into Piri so I like such types of food. Good location as well.

I like to come again and have food. Nice it's near to the beach. Piripiri items are great. It is more of a brand.

The food is great and customer service is good.

the restaurant is awesome and it is clean. Customer service is good and really friendly atmosphere. The food is great

Horrible food,never ever I gonna order again. Order from anyone but not from this one. Rude owners and staffs

Wouldn't even give 1 star but had to. The food was over an hour late, everything was freezing and lettuce looked a week out of date, everything looked lile sludge and looked as if someone had soat in burgers. definately not worth the money, I wouldnt even eat the food if I was paid to. rude customer service. they pretend they will contact manager and not get back to you. no food replacent or refund offered. DO NOT WASTE YOUR MONEY.

Absolutely horrendous! 1. Over an hour late! 2. Nobody picking up their phone (my partner called over 16 times) 3. You have to pay a minimum of £35! 4. The piri piri fries had no piri piri and were cold and hard! 5. chicken burger was just like slop and no flavour! 6. I could go on.....can't believe our disappointment :( just very unpresentable and not worth the price at all!

DON'T ORDER! if you expect fresh food! It took 2 hours to get her and when it arrived the order was missing over £10's of food 😓over than that I was still excited for my meal until I realised that the food has really cold.... I spend alot on take outs and let's just say I won't be spending anymore here!

Ordered a normal meal, delivery took over an hour to come, when it came food was stone cold, and had mayo in the wrap I had specifically said no sauce. When I called them up to get a replacement wrap, they told me they would not send out a replacement unless I wrote them a good review on just eat despite the fact they got the order wrong?! Terrible service

Was told that my food would arrive at 6:20pm...after phoning the take away shop to chase up my order was told food wouldn’t be long after waiting 2 hours in total. By this time I was fed up of waiting and phoned up to cancel my order and wanted a refund. I then told the manager to cancel my order and keep the food. The manager then told me that they were unable to give me a refund and that I would have to go through just eat. I spoke to just eat and they told me to contact the restaurant which I did and they refused to give me a refund and told me to go back through just eat. By this point I was fed up with being fobbed off by the restaurant and rang them back up stating that they should either give me a refund or I’ll go through trading standards. The manager then threatened that because he had my address he would “come and slap me up” and that if I went through trading standards all the calls would be recorded. I said that’s fine because what you’ve just threatened me down the phone is recorded and he then hung up on me. This is by far the worse experience I’ve had and would highly recommend to avoid. Especially after reading reviews and finding myself to be in similar circumstances to other customers. Not happy to have been done out of £30! I will he reporting them to trading standards with no hesitation.

Hardly open, pigeons all over the outside and looks run down and closed!, should be called smoking pigeon, come on clean the place up, it used to be open more and cleaner.

A very poor meal, I was hoping this was going to be similar to other chicken restaurants in the area, how wrong we were. The majority went in the bin. Scrawny chicken. Pitta that was a crumbly dust. Value coleslaw and soggy chips. Wouldn’t ever order from here ever again

Avoid this place. Worst take away i ever had. Dirt place,expensive,rude staffs. If you want eat,go to another restaurant,never ever i will be back.

Have waited 2 hours for delivery when they told me 30 mins! Keep ringing too see where it is and the excuse is ‘they are really busy’. Never ordering again

Ordered at 2am was told 35 minutes but still hadn't received my order at 3am. Called up and finally got through to be told my order might be about 20 minutes more. So I had to cancel due to it being a joke how long it was taking.

Ordered over an hour ago, no food. Tried calling 5 times over last 15mins, no answer. Wish I checked recent reviews before ordering.

I ordered from here and it was disgusting i wouldn't serve that to my dog and im not even joking! The chips were raw and the cheese on top was plastic burger cheese and the Chicken was undercooked and pink inside rice smelled like body odour i couldnt even bring myself to eat any of this and i will not be ordering from you again. You dont deserve 3.7 rating not being funny

I placed an order at 1.15am and it is now 3.20am and my order has still not been delivered, I have also been ringing the phone from 2.10am and no one will answer so I can not even get a refund.

Ordered at 1am last night, never arrived and customer service was terrible

Genuinely believe my dog would turn there food down. Unfortunately i went in this place Tuesday for some food, never again

Disappointed as food looked like thrown up by a dog. Delivery took mere two hours. Avoid at all cost. See pictures for a laugh. Halurmmi and burger.

Placed order over a hour ago rung them and they hadn't bothered even cooking it bad service

Over an hour and a half we've waited... Called to find out where our food is...twice. Still not here. I could have grown the potatoes and fried them in the English sun quicker than they deliver... Ridiculous!

The owner is mouthy and the food is disgusting by far the worst restaurant/take away in Poole !!! Ordered food was 2.5 hours late so phoned up to say I wanted my money back and was told to be quite along side loads Of swear words from him and he told me to be careful because he knows we’re I live because I gave him my address for the food to be delivered!!! Stay away

This is the worst customer service and food ever. It just doesn't get any lower than this. Horrendous service to begin with and my chicken was missing almost all the meat on it. When asked, they threatened to throw me out without a refund.

Ordered in 12:30 AM , it's 2:40 AM now. Order still not received. called twice and told me the order is currently en route. Don't order here, ever.

Smartly decked-out Nando-influenced chicken-based restaurant and take-out serving a range of burgers, pittas and wraps, quarter- and half-chicken and wings, with extensive range of generally hot sauces. Lunch deals are extremely good value — and the food surprisingly good, and well presented, for this sort of thing. Run by a genial Indian husband and wife (I presume — I didn’t actually ask) team.

Not only do they deliver the takeaway food an hour late, the driver will then not let you check to see if the food is hot before taking your money. You then phone to complain and get a return call from the manager issuing you with threats and verbal abuse, ending with him telling you he will get you banned from every takeaway in your local area... Good business practice??? I think not

Not good at all, I was spoken to like poo when I rung up for my order, hung up on me and all, when my food came, freezing cold. Photos to follow, salad is old and dry, chicken is dry, they are usually really good hear. No more. So disappointed that I had to wait well over an hour for cold food.

Convenient and halal. Nice owners. Food could be tastier

Ordered from here once after a few drinks one evening even though many friends told me not too

I think you mean 'the red roaster'!

JUST LOST YOURSELVES A CUSTOMER – food did not arrive, called the restaurant, told it was with driver. Manger then phoned me and was rude, unpleasant and accusatory about prank calling. Couldn’t find my address on their system and wanted me to meet their driver a few streets away from my house. After 20 mins still no food. Called restaurant back and the original staff member advised had not left yet, So the same person who said it was on route now said it weasnt so they lied to me which I directly confronted them about and they admitted to lying to me. I then made a complaint with just eat who were very helpful. They phoned the restraunt and were told the driver had dropped my food off which was another lie. I did not get my food so got money back from just eat and they are going to have their compliance team investigate the restaurant. Very disappointed in how I was spoken to. Unfortunately my colleagues and I, who work for emergency services I should add, quite frequently visit this place on night shifts. Well I most certainly won't be anymore and I will also inform my colleagues of how I have been spoken to. Very poor customer service, Disappointed to say the least. At the very least an appology from the manager is needed. Shame cause the food is quite good, but just not acceptable to be treated how I have today.

Please avoid this resuaturant at any cost! Ordered for delivery at 9pm with the expected delivery time 10:05pm.

In all the time we've been coming to Poole we've always walked past Smokin' Rooster. This time we didn't. We weren't disappointed. The food was cooked to order. The peri peri spicing was spot on (and as he described). Gourmet it isn't but tasty, it most definitely is!

We have been ordering regularly for a little while now, tonight was the last time...ordered at 7.45 for home delivery, due to arrive at 8.35. over an hour late...After calling the restaurant twice and Just Eat calling the restaurant another few times (each time being told it was nearly with us/it's the busiest night of the year etc etc) we asked for a refund from them and they don't do refunds apparently?! Over 2 hours late.... We called Just Eat (again) who phone the restaurant (again) and they were told it has been delivered! (Lying to avoid a refund because not to us it wasn't!) Now it's half 11 and we're going to bed hungry and angry, their chicken is good, always been a little slow for delivery but 4 hours after ordering and still no food... Really?! No customer service skills either, don't give them your money go to Nandos instead!

I came here with my boyfriend and I like this place so much and the food too. I tried the Gourmet burger the meat was really great. The waiter are very nice and so available. I will come here again.

Food was 45 minutes late chips were cold burger was nice though wouldn’t order again. No apology for food being later

This is quite a difficult review. The food quality seemed lovely. I ordered a chicken burger, which was tasty, halloumi, which was also really nice, provided with a free salad also. The chips were cold, but this was due to the fact my order took 2 and a half hours to deliver. This was just after the heavy snow, so I was aware this could be delayed. After calling to check how much of a delay, I was told another 20 minutes. 1 hour and 20 minutes later my food arrived. The gentleman who delivered my food was very polite. I just felt the manager I spoke to was incredibly stressed and didn't have his head in the game, and just wanted me off the phone. This may be a great place to order for collection, as the good is very nice, but the management of the delivery was disappointing.

Used to love the food here unfortunately this store is NEVER open now they seem to just open Bournemouth but that’s too far to go when you want a quick takeaway

Really bad, don't eat here. Food was completely cold, half my order was missing, what remained was inedible, and they flat out refused a refund.

Stone cold food, really bad, missing some of the order and refused to refund. Avoid.

order food several times for delivery from here and never been disappointed. Sometimes in the weekend the food might be delivered late (10 mins) but the restaurant always ring me first to tell about their delay. And it's fine for me honestly. Food was very tasty especially their wings, they gave loads of sauce on them, not like another restaurant. highly recommended

Myself and my partner visited this restaurant with nearly 40mins to go before train. We asked how long the food would be they said 10 mins. The staff were really friendly and helpful, and the time my food were ready was exactly 10 mins. We were shocked that their food was spot in and would definitely be back next time when we r in poole.

Good was delivered 30 mins later than stated, this resulted in cold inedible food,I feel disappointed as this was not cheap also I would like to add this takeaway is a five minute drive from my home= no excuses for the food being so cold.

Awful place, can't run a business. Cowboys as the previous review. Clearly not at a spam email, risk food poisoning.

Just had to leave a review. I have ordered food delivery from here on numerous occasions over the past few months. The food is fantastic and they have an extensive menu. It can get a bit busy at the weekend especially at night but the food was always hot and tasty when it was delivered to us. The staff are always helpful & pleasant too. Really nice place provides reliable service

Brilliant food. Good sized portions and quick, friendly service. The staff even helped me in explaining the menu and suggested me really good dishes also. The chicken was very nicely char grilled, and the wrap was lovely too. It is a small restaurant where you can definitely expect good honest char grilled meats.

Really enjoyed the food from here especially chicken tikka. Tasted really fresh and tasty. The customer service is on point. Keep up the good work as customer service is very important!

Not happy with the service at this place, phoned to order food for collection, was told wrong information repeatedly about the opening time of the shop for collection. Received a call from a withheld number a few minutes later from someone claiming to be the owner of smokin rooster accusing me of placing hoax orders talking to me in a rude demeaning manner. "Manager" obviously has zero understanding of customer service and said he is placing a block on my number for no apparent reason. Avoid. Edit: This is a 100% genuine review. I have better things to do than write fake reviews to be frank. I rarely write a negative review but I was disgusted with the way I was spoken to that I felt obliged to do so. Police have been in touch and said I'm well within my rights to do post this. Owner obviously doesn't like real feedback. Lol @ legal team, this shop is never open due to a lack of staff apparently so I highly doubt this cowboy has a legal team. Bad businesses don't last very long I guess.

Smokin Rooster was recommended by a friend of ours, so I tried to order the food of them and loved it. My wife and I decided to make a delivery order and loved the food. Until now, we have ordered from them numerous times and have always received prompt service and delicious food. Highly recommended

Really good place to pop in and have something for dinner after a night out. Staff was very friendly, food was served quick and chicken was grilled til perfection. Definitely worth to try!!! Highly recommended!!!