Frankie and Bennys in Mendip

We visited Clark’s Shopping Village today and went into Frankie & Benny’s for lunch. We had 5 adults and a 1yr old. We ordered 4 main courses and three starters to have as a main course. We were asked if we would like the starters as a main and we said yes. The starters arrived but none of the other food did. We were told they were just waiting for the chicken and the other meals would be out. We looked at the pass and could see a main meal there that was the same as one of the ones we had ordered, but we assumed that was for another table. 15mins or so passed and the main meal was still there. They then put the rest of our meals up and bought all of the meals to the table. We queried the meal that had been sat on the pass for ages. They apologised and said they would take it back. Under 2mins later they arrived with what they told us was a new meal. We queried it again and we’re assured they had done us a fresh one. The meal was for my 74 year old mum, she assured us the meal was fine, but she does not like to make a fuss so we were not sure. Mum only ate half the meal, as she was worried it was still the same meal and we have a 2 hour drive home. My hubby tried her meal and he is convinced they just gave her back the same meal, as it came out far too quickly. They reduced our bill but the looks we were getting from the staff were not good. Why did they not just bring us the meal when it was ready as we already had one meal

Excellent service I have coeliac disease and struggled to find a site in the Clark's Village that could accommodate for me to eat. After declaring my requirements, the chef and waitress worked to adapt a meal so I could eat more than just fruit! I had beef brisket on GF toast, and had a lovely breakfast. It was nice to feel catered to and listened to, and their kindness made a difficult diagnosis a little easier this morning. Many thanks again, and shot out to Dani for her amazing service!

Delicious food to eat and would recommend eating here for a place to eat in Clarks Village. I would like to mention Kieran the waiter who was very polite and pleasant gave good customer service

We visited whilst staying in the area we visited on a Friday evening and booked a table online for 6.30pm. The service was good and both my boyfriend and I had the same double burger with double cheese and double bacon which was amazing we couldn’t finish it all. We were allowed time to let our dinner go down and we finished with New York baked vanilla cheesecake. Top tip, sign up to their newsletter for 20% off your meal which needs to be used within 30 days. We used ours on the same day and if you don’t want to keep the newsletter coming to your inbox you can cancel it but at least you got a discount on your meal.

My husband and I were having a very stressful time as we were in Somerset due to my father being extremely ill. We needed to go somewhere for food and a bit of time to ourselves to allow some stress relief. The staff were very friendly, the food was gorgeous and served warm. We had arrived quite late and ended up being the last people there but were made very welcome. Very appreciative of their friendliness and food as it really helped us.

Breakfast was amazing great service by Sammie I highly recommend,we will definitely be coming back xxx

We popped in on a Sunday after some shopping. Coffee shops in the area were packed, no tables & busy but we needed a respite after some shopping with our 11 month old baby. We stood at the door waiting to be seated which felt like an eternity. When we got in with our baby who was sleeping in the pram we were told that there was nowhere to pop the pram while he was sleeping but he could be popped in a highchair no problem at all. No checking how old he was etc (he was under his rain over not visible) what if I needed to breastfeed once he woke up? Or if he was a newborn & the parents just wanted a bite to eat? There was adequate space for a pushchair, fancy turning away a family with a sleeping child. While I completely understand that you don’t wish to place a child next to friends / couples dining out it’s a little unfair to turn away people on the basis of what are your restaurant regulations or whatever you want to call it & do what’s morally right surely? Anyway the host was lucky our child decided to wake up at that moment because we were about to walk away considering the rather unwelcome greeting. We were hungry. Once we were seated it was all great from there. They managed to get a £50 lunch out of us! Myself & my partner had black & blue burgers which were cooked lovely & came out within 10 mins of ordering. Our waitress was really lovely & very friendly toward us & smiley at our baby. Our baby had fish goujons with veggies & fruit/chocolate pot for dessert. He thoroughly enjoyed it. The highchair was a bit low for such a small baby so would be better if they got some with trays to avoid mess / help out baby eat & be more supported but he was excited either way. The high hairs were definitely more suitable to toddlers as opposed to infants. Generally a friendly service once we were there & felt full / satisfied so thank you to the lovely waitress for changing our experience. Just a quick fyi to the restaurant in general - not all babies are loud / cry. If your younger clientele aren’t happy with children in the middle of the day then maybe they shouldn’t be popping into a family restaurant?

We popped in after shopping at Street outlet and did not fancy breakfast menu so our server was Dani who explained that if she got us drinks and the dinner menu we could look for 20 minutes then dinner began at 12 so we did wow. Dani went that extra mile due to my son and his milk allergies went off and got the iPad with all the food allergies on it , then also checked with chefs to make sure my son was ok with the hot dog. Great food service food was hot and was nice thank you.

Visiting Clarks village you need sustenance . This is the place . Next to the main carpark and from 10 am offers a substantial breakfast . The calories are over 1600 for the large breakfast so you may not need to eat again

Lovely food and amazing service ,they really helped with me being lactose intolerant , amazing no fault

The staff are very welcoming and the food tastes amazing! Great prices for the food too and lots of great specials on the menu!

Amazing restaurant! Lovely family friendly feel. Waitresses were very attentive, and couldn’t do enough for me. Will deffo recommend

Had a good experience. We were politely greeted, followed by being seated and served promptly. Staff were all very friendly and helpful. The food was tasty and had good portion sizes. No complaints. Would visit again

Was stood at front desk waiting for somebody to come over and show us a table. The restaurant was not even half full. We waited for 15 minutes and still nobody came to seat us. So we walked out along with at least 10 other people. Can’t complain about food as never had none but the service for a table was terrible the staff where all stood talking to each other. Shan’t be going there again

So nice to be back having not visited this chain for nearly 3 years. Breakfast was lovely, restaurant was clean and comfortable. Staff were friendly and always checking everything was ok, in the right amount of time, not rushed or waiting too long.

Our waitress was Tilly and she was really lovely and accommodating, with a warm welcome. Lovely food and festive drinks, too.

We were made to feel very welcomed by Tilley our waitress when opening the door, to ask if you have a gluten free menu, Tilley was very knowledgeable about all the gluten free choices which my wife was over the moon to hear, we were...

Called into Clarke’s village to do a bit of Xmas shopping decided to go for bfast. Poor decision. Order a vegetarian breakfast and the large traditional breakfast. One coffee and 1 tea. Food came quite quickly. Veggie breakfast was ok but the bean juice served...

First time I have ever complained about a visit to a restaurant, but felt I needed to say something. I visited the Clarkes village establishment last Saturday. We decided we would go for lunch (5 of us). We sat outside on one of the many...

Seated by the waitress, no one came to take our order, had to get someone. 2 of the 4 meals came and had to chase for the other 2. Took an age, poor service, rubbish. Go next door to Gourmet Burger or Pret!

Wow what a place. I am not a fan of chain restaurants as I like the unique feel in an independently run business but Frankie & Bennys is a little gem of a place. With an American diner feel with booths and high seating, it...

Basic food, ran out of garlic bread. Expensive drinks and expensive food for microwave meals. Whole experience has deteriorated over the years! Lasagne served with no extras- side salad with out cost, same for all meals. Waitress service was fine. Family of 5 given the...

Went for breakfast on a Friday morning and the food was fine, could have been hotter but fine nonetheless. It’s the service that was just superb, we were blessed to be served by a young lady called Georgia and she was just outstanding, thank you...

Very welcoming staff and food is amazing. Tilley our waitdress was very helpful and kind, always had a smile on her face and nothing was too much to ask which made it very comfortable. Will definitely be back again and 100% recommended.

Had a lovely lunch here today ,varied menu lots off choice attentive staff very quick service,nice amopser food resanbelly priced,fealt drink wete expensive but quite common in restaurants thease days. Idel places for meating freinds or for family meals. Will definitely return

Nice welcome, friendly service , stylish decor, had a halloumi salad and cheeseburger, the food arrived within less than 5 minutes which leads you to believe the burger was at least partiality pre cooked. The burger was good but no better than any other burger...

3rd visit in as many months, thought I'd review this time as great service, tasty food and very very friendly staff. All 3 visits had different meals, all were well cooked, hot and were eaten with gutsy and nothing left. Lunchtime 2 course each time,...

Came here with my wife to celebrate my birthday, as I was sent a voucher for a free main. I ordered the meatballs, and have to say that I was very disappointed with them. As they are dressed up so well on the menu, but...

Attended with a toddler, was surprised when they brought out his meal, they brought out child Sized cutlery. No digging through the changing bag to find ours. This is the only place that we have experienced this. Nice relaxing enjoyable meal too

Ordered the chicken and halloumi burger and one of the chicken breasts was undercooked and slightly pink. Made the staff aware and they assured me the chef said the chicken was cooked perfectly. It’s easy to tell when the chicken is undercooked and to be...

We visited frankie and bennys today as your menu appealed to us. We were greeted by the manager at the door- Abbey, who then took us to a table and told us about the new menu changes and a new Creme Egg dessert. We were...

Very impressed with today's experience as the staff were rushed off their feet at Clarks village but we were warmly greeted by a girl with dark hair and plaits. She took me, my other half and our 3 year old to a high table where...

The service was great but the food was vile. I would never go back. I ordered a new ayork chicken. The food came out within 2 minutes of ordering it so I know it wasn't fresh. My chicken was pink so had to send it...

Nice Staff, we didn’t have to wait long before being seated. I asked for a hot chocolate and if they could make sure it was hot not lukewarm, again the drink was warm !!!!!!. Pancakes were cold. My husband said the best thing about his...

Tried to get in & had to book a table for 25 minutes later as they were busy. No problem at all. In arrival we we’re shown to our booth table. The service & food was absolutely fantastic. We would definitely go again. A big...

Absolutely dreadful meal. Small portions, had to ask for parmesan cheese numerous times then only got one very small pot between four. My Caesar salad was a little gem lettuce just chopped into slices, brown round the edges and the Caesar dressing was bitter and...

Over cooked chicken dry and tough send back and then the next lot was almost as bad. I think it must have been very poor Quality chicken that was very thin. Expensive meal for very poor quality

Fantastic food served by a brilliant team. Service was superb. Restaurant was very clean and tidy. Staff were very polite and kind. Thank you so much. Will be back again very soon. Keep up the great work. Thank you team. Xxx Merry Christmas 🤶 🎄...

Kristina our waitress was so attentive and catered to our every need. Fab good too THANK YOU. was impressed when we arrived that were asked of any food allergies, it was noted and when waitress came to take order she knew there was someone on...

Had a wonderful meal food was generous and delicious. Friendly and very helpful waitress call Kristina

My wife and I would like to thank Mervat for serving us tonight. She provided a wonderful service (profissional and exemplary), provided us with an excellent service. The burgers was amazing as well. We definitely visit again. Thanks for everything

Had an amazing family birthday celebration at Frankie and Bennys in Street. Waitress was so friendly and helpful and they made it really special for my daughters birthday.

We came to the Frankie and Benny's restaurant in Clark's Village, Street, Somerset for my daughter's 9th birthday meal. When I made the booking I asked if maybe a candle or a sparkler could be put in my daughter's dessert. The team went above and...

Service was amazing. We were Catered to our long list of allergies very well. Tilley our server done an amazing job for us helped through allergies and was very patient with the children aswell.

This isn’t aimed at this particular restaurant as it’s aimed at the whole chain. No wonder you don’t get any customers when the competition do offers to encourage you in. We had drinks and realised the restaurant next door was better value

We had to book a table over an hour in advance, and the restaurant was packed almost to bursting point on arrival - and totally deserved to be. The food was delicious and the service speedy and efficient, with a smile and without you feeling...

I know this is a chain but poor. The starter of garlic pizza bread had no garlic!!!??? The potato skins lacked any flavour. The kids pizza was ok the barbecue ribs were lacking in much bbq sauce and were not very hot. The lady that...

Was served by Kristina and had a lovely time with pizza and cocktails before shopping in street. Would recommend

We visited the street branch on 16/10 and had lunch, food was absolutely delicious, quick service and super friendly. We were served by Kristina who was cheerful and chatty, offered me a takeaway box for the rest of my food. She was awesome!

Wonderful service by Kristina today very polite and always had a smile on her face when ever she came over. The food was fantastic nice and hot and very good portion sizes. Overall a lovely vist

Fab quick friendly service from Christina. Food hot ,& delicious. Highly recommend for all. You won't be disappointed.

A lovely meal as always. Staff were really nice and made a fuss of our son for his birthday. 10/10 to these guys for making our evening special

As a Coeliac, the availability of a dedicated gluten free menu reduces the anxiety of dining out. Frankie and Benny's provide such a menu with an extensive range of meals from which to choose. The prices are reasonable compared to other outlets that offer gluten...

I had the classic burger with their famous bacon & cheese fries. The cheese was very watery. The staff were all over over the place and there were tables reserved by people just say at them. It isn't possible to split the bill on the...

The staff were very friendly and helpful, food arrived very quickly, and was delicious. The staff were attentive, told us where the toilets were and asked if the food was ok.

The staff were helpful but the food was terrible! It arrived about 2-3 mins after we ordered- very quick indeed! But i can only assume the reason it could be brought out so quickly was because it had been pre-cooked and had been sitting around...

Would of given a 1 star but food was lovely very tasty would happily eat again but staff let this place down, had wait 40 minutes just place our order woth staff just walking around not doing much which was a massive shame because chefs...

Service was very slow, drinks took an age , the food seemed like an eternity to arrive. The choice on the menu was the usual, nothing new and exciting. Quality of cooking and presentation was very poor . Clad to leave .

the staff were very attentive . That is the only thing i can comment on this store. The food was over priced and to be quite honest awfully presented. Will not visit this store ever again.

Lovely! Friendly staff, so clean, well staffed, delicious food. Would recommendation and cheese bites. Also offered nhs discount which was great too.

Frances was very good at bringing our perfect cocktails and whiskeys. The food was Instagram worthy aswell, will Definitely be back

Went in today and a amazing girl called Tilley served me, she was very welcoming and friendly! She really made the experience there great

We've always been big fans of Frankie and Benny's before covid and treated our selves to a meal out and came to Street. We were extremely disappointed, our food was bland the lasagne was basically mince tomato sauce/soup, pasta with a small bit of cheese...

Went to Frankie & Benny’s today, pasta was delicious and the service was quick. Our server Tilly was very attentive. Would recommend stopping by.

We popped in for lunch at around 15:00pm whilst shopping in Clark's Outlet Village on Saturday 3 July 2021. There was plenty of availability. We requested to sit outside, as we saw seats available. The standalone chairs are a bit wobbly outside, due to uneven...

Went for lunch yesterday and sat outside. We were served by Josh who was very polite. The food came out quickly and was very tasty! Will be back again soon 😊

We went for lunch today at Frankie's Clarks village served by Sammie she was very friendly food was very very fast! And very nice ☺️ we will return soon

Myself and my wife had a lovely meal, friendly staff , clean environment, will definitely be returning

We were at Clarks Village for late night shopping this week. My husband fancied the burger advertised on the board outside only when we walked in the atmosphere was not welcoming. None of the three staff acknowledged our arrival in the restaurant and we stood...

My husband and I had lunch here last week after a busy morning of shopping. We ordered four starters to share, including the tear and share bread and dip, as we only wanted a light lunch. The staff were great, the food was served quickly...

Fastest and best breakfast we have ever had and great service. Well done!,will certainly be coming back.

Great food and service, popped in after shopping around the village and was recommended the Mac and cheese burger, wasn’t disappointed! Delicious.

We've just had a great meal with great service from the lovely Tilly, food was served really quickly which was very welcome after an afternoon's shopping. We have a child who is growing out of allergies and we were very impressed with the attention and...

This was our first trip to the restaurant since last October. There was a limited menu due to a fault in the kitchen- however our waitress, Abbey, recommended a few items which were still available. The tables were socially distant, which made us feel at ease. Food and drinks were served quickly which was good. Will definitely be back, Abbey definitely proved the “Service With A Smile” saying, nothing was too much trouble.

Me and my little ones came in for a bit of lunch after we did some Christmas shopping. This is the first time that we’ve been in a restaurant and actually felt safe. The tables were all spaced apart and had screens that were cleaned regularly. We sat in one of the high tables near the door due to me being scared of being too close to people. The waitress that served us was lovely- she complimented my little girls Christmas dress which completely made her day! I think her name was Abbey. We also used the tastecard offer which meant we had 2 for 1 on our meals. All the staff were wearing face masks and carried the plates using napkins. Thankyou Frankie and Bennys I will be back!

Popped into this restaurant, for our evening meal, whilst out Christmas shopping Iin the Village. We have previously used similar restaurants in our home town, and found the fare mainly acceptable. I went for the full rack of bbq ribs and my wife the fish...

Day out shopping at Clark's village... Really good ...went in for lunch what a luxury having lovely pizza, fries and slaw all topped off with lovely cold beer....ah bliss 🍕🍺..great service and very good covid-19 rules .. 👍👍

Went here for breakfast on Saturday to have some pancakes and they were really good. The service was also good. We had a young girl called Tilly serve us who was very polite, friendly and patient. Tilly made the experience even better well done!

Great choice, brilliant service and lots of dairy and gluten free options for our group! Brilliant service too. Thank you!

Great Service today from Abbey- giving her own recommendations from the menu. You could tell she was very busy but she always had time to check back in on each of our courses. Also- loved the note, Thankyou!

Excellent friendly service from Frances Nothing was too much trouble for her. One of the best waitresses to have ever served us in F&B anywhere..

She was very friendly and happy to help with the menu. Happy to add gherkins to a burger which was delicious! Also- great name!

I found the pasta and meatballs nice and tasty and could of been seasoned better however the dessert definitely made my night topped off with a rolo milkshake. Service was good :)

Great meal Excellent service from Frances super friendly and helpful, great experience all round.. will definitely be back

We are very impressed by our lunch here today and all the covid secure measures in place. Nick our waiter was hard working and very efficient and made us feel very safe. He double checked a table was clean before seating other customers. The food was delicious and came in quick time. Very enjoyable-our best Frankie and Benny's experience yet!

Exceptional Customer Service and Good Food. Visited this restaurant for lunch and was surprised at the quality of the food. The staff - manager Nick and our waitress Abbey were just really good indeed. They both had a very pleasant attitude and their smiles shone from beyond their masks. Social distancing was excellent as well. Thank you very much for an enjoyable experience.

Very good and friendly service. Good value for money on the lunch and children's menu. Good portion sizes. Family friendly. We enjoyed the 60s music too. A good place to stop for lunch whilst out shopping. Thank you!

Our waitress Abbey was lovely and so helpful and the food was great! We have some fuss pots in the group but she accomodated for all of us and made us feel very welcome!

Very tasty, quick and good quality food. Great service and awesome drinks definitely will come back.

I have been wary about going out due to the current circumstances and thought that I would come to this restaurant due to feedback that it was socially distanced well. I was very happy with the service, a young lady by the name of Abbey served me and I am happy to say that if I were to come back out for a lunch then I would happily return.

We came in today for a spot of lunch and it was amazing! Both mine and my boyfriends meatballs were so yummy, and we especially liked the Garlic Bread! Our server, Abbey, was very friendly and explained the new layout. We both felt very safe here with the new guidelines- we will definitely be back!

Couple of bad reviews on here unsure why. We have a great experience here and the food was great. I was surprised by how good the cocktails were here in all fairness. Its fair value, good and we had a great experience here after an afternoon of shopping. Well done to all staff. Definitely worth a visit after doing some shopping.

Went to Clarks Village and decided we’d have a sit down and a spot of lunch, menu outside looked inviting so in we went, sanitised hands and masks on. Asked one of the staff for a table to be told they didn’t actually open for another 5 minutes but we were welcome to wait until the supervisor turned up. Another couple walked in behind us followed by the supervisor, only to be told that they weren’t welcome as it isn’t open for another 4 minutes. He then told us the same, he was very rude and abrupt, so by this time, 3 minutes till opening we weren’t welcome either. I wouldn’t be rushing back there and reading other reviews I shan’t be missing out.

Visited Clarks Village many times but never the Frankie and Benny's here due to some past bad reviews, we didn't book but this wasn't a problem nice gentleman at the door gave us a menu and booked us in on the door.Every other table is not in use due to the COVID distance spreading out, we ordered Pizza and a burger at lunch time, didn't wait long at all the server came straight away to our table, for drinks order and food took no longer than 15 mins, it was a warm September day and there was plenty of people about.I can not comment on the poor reviews only on my next visit here to Clarks Village I will return here.

The newest review to this day was 3 months old, so whatever you thought of F&B's before, get ready for a new experience. The girl who served us was lovely, BUT was carrying her face shield mask on one hand whilst taking our order! I guess if she had it is because there's a requirement, otherwise don't bother carrying that to spread germs (not only covid). We have been to a F&B's before, we KNOW what the food is like. It's not the best, but it's good enough. This time the food was a load of tasteless rubbish... My spaghetti tasted like tinned spaghetti (which wouldn't be that bad if it wasn't 10 times more expensive!) When we complaint about the food, the manager came to us and said "we understand no one has the same taste, and people cook differently. We follow a recipe. And then said everything came cooked from another place... So which is it? Do you follow a recipe or everything comes cooked and you have nothing to do with it apart from putting it in the microwave?... Anyway, Never again!

I eat at this Frankie & Benny’s nearly every time I come on holiday to Glastonbury but after tonight I WON’T be eating there again. This was one of the worst meals I have ever had the misfortune to be served and at my age I’ve had a good few. The plate was cold, the food lukewarm at best and if I’d dropped one of the French Fries on my foot it would have broken a toe. The waitress did take my meal away when I complained but the replacement was little better - plate was still cold as were the french fries were which were also hard and dry. The waiting staff did offer to replace them again but by that time I couldn’t be bothered. The rack of ribs at least were warm - cooked to within an inch of their lives and so very dry & partially burnt but at least they were hot I suppose. The restaurant is currently serving a limited menu so you would think that what they were serving would be ok not in this case and as it was very quiet in there it wasn’t as if they were rushed off their feet either. All in all I was extremely disappointed and it will certainly put me off eating at ANY Frankie & Benny’s again - definitely NOT recommended.

Stopped visiting F&B in Street last year due to poor service and, quite honestly, terrible food. Decided to give it another go yesterday and really pleased we did! New management and staff, service right up there and food was really good. Thank you! We will be back!

If you know Frankie and Benny's then you know what to expect. Simple and straightforward, especially if you have kids. Service was friendly and fairly quick. The food was good value (with deals/vouchers) and tasty.

amy helped me and my friends celebration passing of a test, she was a delight to deal with great customer service. In Plymouth.

We were a family visiting on a Saturday night. Having sat down we waited and waited and waited for anyone to come and take a drinks order. After 20 minutes I had to shout over a passing waiter for help. Eventually our food came before even a single drink had been delivered to the table. When the drink came my daughters glass had lipstick smeared around the rim. The garlic bread was like a frisbee and had to be sent back. It was a poor experience on so many levels. We wished we'd gone to the GBK next door!