Gourmet Burger Kitchen in Mendip

Took my Grandson to Rugby in Bath so popped in for something to eat. Saw the mixed reviews so was not sure about the place. However, we had nothing but excellent service. Easy to order from the bar. The internet was working to well to order at the table. The staff were very friendly and helpful. Drinks arrived quickly after ordering. Food was just has quick. Lots of it. Hot and tasty. We both enjoyed the experience. Would go again.

Came here recently for a quick pre-theatre lunch. The restaurant was busy but not overcrowded and we were seated quickly. Choice of ordering at the counter or via the app makes it easier at busy periods. Food was delivered quickly and was generally good, although the portion sizes seem to have reduced somewhat and the prices increased since the last time I was in a GBK. Only downside was the toilets - upstairs and along a poorly-lit corridor so not ideal for the partially sighted.

Hands down the worst burger I have ever had. They said they could do gluten free and vegan but the burger bun had the texture of sand. It was so hard on the outside and the inside just crumbled like literal sand, it was inedible. I couldn't have chips because they cook them in the same frier as the onion rings so I had a salad 'mixed leaves, dressing and seeds', it was literally a few lettuce leaves in a bowl, no seeds as they weren't considered 'gluten free' (not sure what type of nuts contain gluten as I eat them everyday), I asked the waitress who told me I couldn't have the seeds, I showed her how pathetic the 'salad' was for £3.25 and asked for some tomato's, she said no. They need to actually taste the food they are serving and consider more dietary requirements for people if they have a GF separate menu as what burger place can't give you chips. Honest burger puts them to shame

Excellent place to go for delicious and well cooked burgers, Lovely atmosphere and great customer service. Highly recommend

My boys (6 and 7) and I decided to have lunch here for a special day out as the 3 of us, as we have not been able to have this time together due to me being seriously ill. We went into the restaurant, waited at the station for a member of staff to seat us with no success, so we sat at a near table (I cannot walk/stand for long). We then waited at least half an hour to 3/4 of an hour with no ignolagment so I struggled walking up to the bar with my boys. I explained we were unsure about waiting/sitting, with no ignolagment either time, and explained that I have a neurological condition and cannot stand/walk for long. The member of staff said she would personally serve us at the table, after a while another member of staff (who originally ignored us) came to take our order. We waited again for our food and drinks which were good, but by this point my boys were tired, past hungry, upset and fed up. We are what we could and left feeling very disappointed, upset and myself feeling slightly discriminated. We will not be going there again due to this reason, which is a shame as I have heard such great things about the gourmet burger kitchen restaurants.

Excellent service and all the flavours are still there . However the bun and meat portion were smaller and a sauce is extra . Haven`t been there for some time but I don`t forget food I enjoy.

We turned up on a Friday evening with no table booking and got great service. The team they quickly accommodated us, moving some tables to make access easier for me as I use a wheelchair. Burgers, chips and beers were excellent.

Amazing service and amazing food highly recommend to any coming with friends or family during Christmas period

Drove all the way to Bath to go to Gourmet Burger Kitchen and go to the Bath Xmas market. We were very disappointed and wished we had read the reviews before coming. After waiting a while to be served we realised that we needed to go and order our food at the bar whilst the waiters stood around looking into space and wiping the odd empty table. We then had a 45-50 minute wait on receiving our food which eventually turned up. However, this food was cold! The burgers were dry and not very tasty, and the chips were bland and stone cold. We should have complained at the time but were in a rush to get to the Xmas market which we had now missed! Not impressed at all and won’t be coming back!! This was expensive and cost £50 !!! Next time we are going to KFC!!

Great food and great service, had a really range for our vegetarian daughter too. Happy friendly staff and clean and tidy every time we visit

The best veggie bean burgers in Bath, and friendly staff. We searched the centre of town for a vegetarian burger that was not non-meat micro protein junk, and only found Gourmet burger to offer this kind of burger and it did not disappoint. It was gorgeous.

Just have ordered burger through Uber eats . In fact arrived smth messed up,souse was just spilled in a box

Was served promptly by friendly and efficient staff. Burger was excellent - much better than I remember from a GBK a few years ago.

We were visiting Bath yesterday and were very well looked after. This was our second family visit and will come back again. Food cooked to perfection

When we arrived at 12.30pm we actually thought the place was shut. The doors were closed and no-one was sat outside. It looked quite gloomy inside as it’s in a railway arch but it was apparent there were no customers. Unusual as all the other eateries around were clearly busier. However, we tried the door and they were open. Once inside it wasn’t gloomy, it must have been the glass causing that effect. Shame as other potential customers may have been put off. The service was great (all the staff just for us) and the food was delicious. The burgers are cooked to your specification and although I requested well done, mine was still juicy. Not at all dry. The onion rings are to die for. I would also recommend the house Mayo. My companion had sweet potato fries which are often soggy. These were perfectly crispy. My skin on chunky fries were equally as good. A small group of teenagers arrived just as we were leaving, but it was unbelievable that it was so dead for the city centre venue. Don’t let the lack of costumers put you off. Great food and service.

Great friendly service, excellent burger with choice of toppings. Went for lunch before my train, prompt delivery with burger cooked to your requirements.

Nice burgers and chips, takes forever for the food to come once ordered. I've been here several times it's the same. Also the staff are nice enough (and overworked) but sometimes don't listen to simple requests. Slightly irritating as its every time I come.

I went here for a quick Lunch with a family member, It was excellent, staff were friendly and service was prompt. the burgers were excellent and we had skin on Fries, I would definitely be returning when next visiting the area.

visited during the Seven Nations, and the restaurant were playing the Rugby on a large screen which was great for us, but probably not to everyone’s liking! food tasted nice and was quick service after ordering on the app! only slight disappointment was the cocktails,...

Great burger, didn't take breath between bites, so good, I had the cheeseburger, my partner had the panko satay, she gave me a quarter, was even better than mine, non overpowering satay taste with a really great piece of panko chicken, one criticism, the deconstruction...

Was not impressed by having to join their WiFi then download their app just to order my food and pay for it, no surprise they had waiting staff sitting around eating dinner as they had nothing else to do, no orders to take or payments...

Even though short staffed the small team pulled together and got it done good food good service , juicey burger kids enjoyed

Longer wait than we’ve had in a GBK before despite it being quiet but service was friendly and food was delicious. Request was met and we were able to take food home as well. Tenders weren’t as nice as we’ve had at the Bristol chain...

Visited on a Saturday lunchtime just as the restaurant started to get busy. The service was great from the friendly team and the food was spot-on. I had a double burger with skinny fries which was delicious and filled me up all day. My wife...

Had an excellent experience at GBK recently, the staff were really friendly and very helpful. The scenery was so lovely and would certainly recommend.

The food was absolutely amazing the staff showed so much respect and care towards me and my friends upon ordering food everything was prompt and tasted excellent I will defo be going back thanks very much gbk bath for having me I will defo be...

Soon as I arrived at the establishment we were seated immediately with great hospitality the staff were very friendly and also quickly served our food to our table which tasted amazing. Best experience at a GBk I’ve had will be going again, and the manager...

The service was great. The staff were careful with my diet restrictions and tried to make sure my burger was very tasty and my salad dressing was on the side of my meal. I thought it was a good price for what I paid for...

The food was the usual standard of GBK…as a family we have been to several over the years in various cities around the world, and have enjoyed the meals. What let this lunch down was the staff, I’m afraid. When the food was brought to...

Great selection of burgers, can choose how you like the burger cooked, reasonable prices. Tastes delicious! 🍔

Food was terrible!! The chips where cold and tasted no better than oven chips. We complained and where given free drinks and more chips however they where also horrible, burger buns stale, crumbly and dry fell to pieces when bit into. I had chicken burger...

We walked into this restaurant hoping for a quick meal before going to a concert. No staff member came over to us as we entered the establishment, although we waited for a bit to see if someone would acknowledge our arrival. In the end we...

Food was mostly okay, however I had to return mine for being burnt. When I went up to ask for a refund the waitress didn’t even look me in the eye and asked for someone else to deal with this (assumed she was new but...

Food was mostly OK, but the staff members on duty this Sunday couldn't have been less friendly if they'd tried. We were sat near the counter and watching them interact with each orher and the customers. At one point they were chatting & smiling with...

Food was good and staff friendly and attentive even though they had a lot of take outs to deal with as well as customers in the restaurant. You can either order at the counter or via a QR code. The cleanliness inside lets this restaurant...

Me and friend went shopping to bath on Saturday 28th of may and we thought we would try out GBK as the pictures and menu outside really drew us in. We waited in a queue to be seated, to which the staff were very friendly...

Brought me missus to the GBK in bath and was greeted by absolute lovely staff that made us feel at home instantly, and following that that the burgers where absolutely sublime, chef Vicky you smashed it :)

We went her on Saturday 7th May @ 5:20pm for a quick bite as I've been to the Mall Bristol one before and it was great. On arrival we sat down outside and our orders were taken. Both myself and my cousin order the Classic...

Great customer service, I believe I was served by Holly. The food was absolutely amazing, definitely worth a visit. I really recommend!

We ordered a mighty burger with fries,chicken tenders with fries,a side of onion rings and 2 salted caramel milkshakes,loved it!! Thanks GBK will visit again

We went for a nice family meal and stated the allergies but the manager i presume , would not take any responsibility for catering for allergies and left it in our hands. We left immediately

Main (big) gripe: Our table hadn't been wiped down, there were sticky patches and crumbs left behind from the previous customers. The restaurant wasn't busy at the time of our visit so no excuse for this?! The food was really good and enjoyed by all....

Ok I get that everyone in hospitality has issues but GBK in Bath are struggling more than most it seems. We went Saturday night - having been to the one in Cabbots Circus (Bristol) a couple of times and enjoyed it. I'll summarise - waited...

I was a little worried after seeing their rating on here but was pleasantly surprised. Was a very tasty burger and cooked well.

Skinny fries completely raw, reordered only to get another portion of raw ones, Hair in the burger, chicken breast was more like a chicken nugget. Delivery drivers dropping their bags at the the tables and fixing their shoe laces on customers seats. For a minute...

Went here with my girlfriend recently. Had endless issues with the website ordering system, including the payment taking our money and once it took it, bang - “sorry we can’t process your order at this time”. took our money, but the staff insisted we had...

Really nice place, not very busy, friendly staff. Food was a bit more expensive and burger had some really strong mustard on which I wasn’t too chuffed about but overall lovely place and great milkshakes

Great burgers. Simple as that. I had the Mighty One - the name does it justice. Perfectly cooked with all the trimmings. The skinny fries and coleslaw where perfect sides. Family friendly and seemed pretty COVID safe.

Loved the food and service tonight. As soon as we arrived, they were ready to take our order. Food we only waited for as long, as it took to cook the burgers, to how we asked for them. All staff served us with a smile....

Staff were exceptionally kind, friendly and helpful, and some of the best burgers we’ve had. Very pretty restaurant

We ordered a takeaway via the app as I had a Birthday voucher to use, so 2 burgers for £9.20 was a great deal. The bun less option and slaw was a great option. Slightly disappointed that my Birthday voucher excluded anything but a beef...

Great burger but let down by Deliveroo service so arrived cold but would have no hesitation in dining in when again possible.

One of the staff members on her lunch break in full view of the public was eating McDonalds. You couldn’t make it up. Anyway, i don’t know why GBK food was fantastic. Good meaty burger and amazing onion rings. There was a bit of a palaver downloading the app and ordering through that for the first time but it was easy enough. The staff we interacted with were helpful and pleasant. The food was quick and the restaurant was clean. Definitely recommend.

We arrived as a party of 6. Our booking had been forgotten and we were then told to stand in the cold until our table was ready (20 mins). We were shown to a table for 4 people, and as there were 6 of us,...

Thank you GBK for serving us late at night when no one else was serving. You let us in, fed us, gave us amazing service and got us out by 10pm during these difficult times. Food was amazing! Kate the waitress was especially cool and...

Visited early Saturday evening. Sat outside, table had clearly not been cleaned and I noticed other patrons going inside for cleaning products to wipe their tables down. The lady who took our order was wonderful and helpful and wore a face covering. Unfortunately a different...

La primera vez que visité una cocina gourmet de hamburguesas, el personal fue muy servicial con nuestro grupo grande y realmente servicial y encantador. No podrían haber sido mejores durante toda nuestra comida y fueron geniales con mi hijo de cuatro años.¡La hamburguesa vegana Beyond 'Cheese' fue increíble! Podría comerlos todo el día todos los días. The Skinny Fries sin embargo, ¿qué son? ? ? No solo eran delgados, eran tan delgados como un hilo y horribles. Los gruesos tampoco eran mucho mejores ya que se quemaron, ¡realmente decepcionaron la comida!¡Pide dos hamburguesas y evita las patatas fritas!

Overall experience that we had was good. When we arrived, we were told that we need to wait up to 10 minutes to be seated which we didn't mind, however it took them over 20 minutes even though the tables were empty and it was...

We arrived and were sat outside which was nice and the waitress/waiters were great. However I found a dead fly at the bottom of my fries and when I went inside and mentioned to it to the lady who I assumed to be the manager,...

After waiting 45 minutes for our food to arrive, we wished it had never arrived. Two of the burgers were ok, but the other two were truly awful. My burger had been ordered medium, and indeed had a little flag stuck in it confirming that....

Awful day weather wise on 15th February 2020 walking back to our Hotel decided to have a qwik burger before travelling back home, great service and lovely food, one of the staff even gave me a free sample of the lovely unusual salt they use...

Disappointing lunch here. The cheese burger had barely any cheese and when we mentioned this to the staff their response was wholly unsatisfactory. Skinny fries weren’t fries, they were crunchy and about a width of one match, not what we expected. The side deal offered...

I am a regular here and will admit that they have never failed to disappoint. The FBI is so nice and there chocolate milkshakes are to die for. Please subscribe and like my post.

we popped in here recently for the burgerer experience. we were not dissapointed. the lamb burger was especially good. the service was cheery and quick.

He comido en unos pocos de esta cadena, en Londres, Cardiff y Bristol. El baño está lleno y ocupado y menos cómoda que la mayoría, pero la comida es mejor que los demás por una milla del país. El pago de la cosa IDS extraño, pero en realidad fantástica, me hubiera gustado que esperar por la cuenta ya que el lugar se llena de gente.

We have eaten in other GBK branches before and very much enjoyed, sadly we were very disappointed with the Bath one. The restaurant itself was dirty and grotty which is impressive considering its very new. The glasses were disgusting, floor and chairs/benches filthy and covered in food. The food was ok - it was not bad, but the chips were overcooked, buns fell apart and the taste was certainly not gourmet. To make it worse, the cost was way too high, even with student discount which only applies to a strange selection of the menu. 2 meals and a single coke was nearly £30. Not to our surprise, two separate groups of customers walked out 5 minutes after they were seated just in the hour that we were there!! Would not recommend or go again, especially with so many other good options in Bath so close by.

Today we tried out the new Gourmet Burger Kitchen in Bath, we had read a review I think in the sainsburys magazine that they were very child friendly so we decided to try it with our 4 year old. Big hit alround I loved my burger with avocado and Crispy bacon, our little boy loved his pink milkshake! You could really taste the strawberries ( bendy straws would make it easier for small kids to drink from a tall glass) and his chicken burger went down really well and he loved the super skinny fries. The Sicilian lemonade was lovely! They supplied a colouring page for kids but again another restaurant using coloured pencils!? Felt tips crayola washable ( for parents worried about clothing!) would keep them far more entertained, bright colours with much more pleasing results for small children, they lose interest in coloured pencils so quickly unless they are a bit older? Sorry pet hate of mine :)All the food we had was very tasty well cooked and used the best of fresh ingredients. Loved the restaurant lay out and decor and a cute outside dinning area.Check out the loos! Funky music,no touch flush and taps, great hand dryers and great decor for loos, and clean!If you are as lucky as we were you might get Rose serving you,so welcoming and attentive.Will be going back!Not cheap but worth it for the quality alround. Pleased GBK has come to Bath!A little more to keep the kids occupied and you would be very high on my list of great places to go with kids and have good food.

Having eaten in GBK before in another City was really looking forward to it. Sadly, was disappointed. The restaurant itself was cold and I kept my coat on! I only had a classic burger but was not very impressed with it. Can't say I'll be rushing to go again. Shame really as I have previously enjoyed my visits to GBK.

We went to gbk in bath yesterday night and I wasn't very impressed. My mum didn't enjoy her burger and mine was grease! Been to others before which have been delicious. This might of been greasey and horrid cos its a new restaurant.

We visited the recently opened GBK in bath on the 11th of May. Having visited other branches of the chain in the past we had an idea what to expect. The food was very tasty with the lamb in our minted lamb burgers being very tasty and tender and the chunky and skinny fries being lovely and crispy. The friendliness and attitude of the staff was great too,we never felt under pressure to order or to leave once finished even though the restraunt was busy. Overall a great experience a d we will certainly visit again the next time we're in Bath.

Have been to a few GBKs and as it goes this one is quite pleasant in terms of service and atmosphere. Having gotten over the novelty of "Gourmet Burgers" I have to say I found the food quite average and will not be visiting again of my own accord. As a place to go for a family meal though it's perfectly acceptable - the food is of decent quality and the staff bright and pleasant. I decided to freestyle with my burger and go for a deep fried chicken burger with cheddar cheese - perhaps this was my downfall? I can honestly say a quarter pounder with cheese or a tower burger from certain other establishments would have been tastier (and a lot cheaper) however I suppose with GBK you get less 'undesirables' in the restaurant though which is worth paying an extra fiver for.I also ordered a seemingly never ending banana milkshake which was lovely and thick and served as a 'dessert'. Some of our party ordered fries which were really nothing special (the skinny chips really are very skinny!!). I tasted a bit of my sisters falafel burger and this was pretty tasty, I think if I am made to visit again I may go down the veggie route!The staff were happy to bring out a birthday cake and sing happy birthday to the birthday boy which was nice.If you love burgers (and don't baulk at the idea of paying over a tenner for one) then this is a fun place to visit but there are much..much better burgers out there in my humble opinion that cost a lot less money!

If u r going to market your burgers as gourmet, I expect something a little more than slightly better than burgerking. The buns were cheap and fell apart obviously straight out the freezer, the burgers themselves were not great. Beer served warm and I know we live in a hard water area but the glasses for drinks were down right grotty. In short BIG letdown

Second visit - no improvement, bits still falling from ceiling and although the food was tasty it was spoilt by cold chips and 4 wrong or incomplete orders we all ended eating up at different times.My advice - reduce your menu and get some waiting staff.

Quickly shown to a table on a busy Saturday night which was good. Took an eternity to order food as with queue 10 deep they only had one person serving. Glasses for water were filthy, all of them utterly filthy. Food was good and shakes awesome. Would return but in no hurry.

We went to this new GBK for the first time on a Sunday lunchtime, but before the rush. We were welcomed to the restaurant by the front of house staff and told we could sit were we liked. We were asked if we had been to a GBK before and that we needed to order from the bar. We had so we knew what to expect. Disappointingly we were told almost straight away that they had run out of lamb and fish - my husband wanted to order lamb. Once we had chosen our meals my husband went to the bar to order the food. He stood there waiting whilst two members of staff ignored him and carried on chatting to each other. He was so annoying by this he instantly fired off a complaint email on the GBK website. The drink and then food arrived quickly and were tasty and we were asked if everything was OK with the food. Although we enjoyed our food and the restaurant is a pleasant venue, we couldn't help being a little disappointed by our visit. I'm sure we'll go back again but I wouldn't rave about this branch.

I like to take my daughter out for a meal every now and again, we can eat and chat, no pressure. Decided that the new restaurants in Brunel Square deserved a visit, checked out Gourmet Burger Kitchen on line first, looked great. Very nice location and a great place for a restaurant, inside an old railway arch, no evidence of old left I have to say, very comfortable, nice attentive staff and a blow out lunch for not too much money. I'd like to go back when it's warmer, the outside seats looked v comfortable, although I thought it was a bit cold today it didn't stop a group of hardy mums from braving it, I think the food is well worth it. Check out their app before you go, rewards for multiple visits, we had a free sauce just for signing up, good stuff.

I cannot understand why such a fuss with this place. A few people recommended it and I was really disappointed when I tried it. Pretty box standard burgers without much flavour or seasoning or herbs. The fries are not really fries, maybe they should visit Belgium or France and the burgers are pretty small and uninspiring. The mince used is pretty average, maybe they should try burgers made out of steak mince and realise the difference. The buns are obviously out of a packet rather than cooked at the premises. If they only serve burgers they better cook everything themselves and have the highest quality possible. Finally 2 burgers with fries and four drinks should not cost us almost £40, that is pretty ridiculous.

Tucked away by the train station in Bath and very tastefully decorated, I had high hopes for the food here particularly after hearing so many rave reviews from colleagues.... GBK did not disappoint on the food front!I ordered a cheeseburger with blue cheese, this came with just the right amount of salad and a very rich blue cheese, most importantly the burger was cooked medium and was excellent quality beef. My partner opted for the Don and again was not disappointed. GBK are not renowned for being cheap so we felt as a treat (and shared one of the £4 shakes!) this was a nice place to go for lunch.However.... The glasses were ABSOLUTELY FILTHY! Further investigations of available glasses revealed all of them were stained and dirty. A number of other diners at different tables also commented and went to look for cleaner ones, to no avail. Really GBK can you not just clean glasses properly?! It sends a message to diners about the general standards in a restaurant and this was far below par... Other than that, I would be happy to dine here again, on occasion as it is very pricey for a burger...

Nice restaurant with great service, BUT the veggie burger is just a hot wet dollop of squashed beans in a braised roll with one piece of lettuce. I don't know why these people have never heard of meat substitutes, you could walk across the road and buy some decent veggie burgers in Iceland. Weird they think veggies want something spicy that looks like you've made it with your feet. On the up side the fries were great.

Popped into this place for a bit of a change really as I have seen a few of these around but not had chance to try any before. The burgers we had were a little greasy (could have been the way they were cooked!) but the fries were quite tasty though and the fruit cocktails we had were nice too, our food arrived in approx 25 mins of ordering at the bar.I did comment on the burger when asked as a way of "constructive criticism" and they were fine with it and offered us some vouchers for free burgers the next time we visit another restaurant in the chain so fair play on that score. The place was quite busy when we arrived mid afternoon so I guess this is one of the popular restaurants in Bath, the location is also quite good too as it's right next to the railway station, so ideal for grabbing a bite to eat if you have to wait a while for train like!

Stumbled across this restuarant whilst looking for somewhere to eat on our weekend trip to Bath.I had the bbq bacon cheeseburger and my fiancee had the buffalo burger. We both enjoyed the burgers very much.Service was good, staff very friendly and the place had a nice vibe about it. Would return :)

Made the mistake of going pre rugby.....think they may have been too busy; the burger was burnt & overcooked & the fries arrived as we were about to leave.

I came here in the opening few weeks for a family members 15th birthday. It was a great place for a small gathering with two teenagers. The choice of burgers was fab, my wild boar one being particularly delicious! This isn't the sort of venue to get all dressed up to, but a fabulous casual dining place, with tasty food.

Walked in here early Saturday night and found the place full to bursting - with a great buzzing atmosphere!!! The front of house guy warned us that there would be a 20 minute wait for a table, but this soon passed as he kept stopping by to speak to us, and make recommendations from the menu. The food didn't take long to come and it was really good tucker!!! Both myself and my partner (fussy eater) really enjoyed ourselves and will soon be trying out the branch nearer to home.

We went at the busiest time but were still seated quickly and efficiently with a friendly waiter explaining the ordering. The monkey nuts were a bonus while we waited but to be honest it really wasn't long considering it was all cooked to order. The burgers were excellent and all the trimmings were fresh or made on site apparently. Price good too. A place to go back to VERY soon !