Delivery
Pickup
Outdoor
The best restaurants serving American food in England
5.314 Restaurants on GastroRanking
Delivery
Pickup
Outdoor
2045 Opinions in 2 websites
Six of us booked for 4.30, 3 of us arrived at 4 so got a drink in the bar & another friend arrived and went in and waited at the table. She wasn’t asked if wanted a drink. We joined her once knew she wasn’t asked in there. Eventually we got served and then waited 40 minutes for our mains 3 of which were turkey & nearly cold, 2 of us sent them back tobe microwaved. We still weren’t asked if we wanted drinks. The restaurant wasn’t busy and staff were standing around chatting. We ordered 5 desserts 3 were Christmas pudding we waited and watched them sat on the hatch for 25 minutes then put in the microwave. We asked to see a manager a young man came over very uncertain how to deal with our complaint of our food and lack of drinks He went off to talk to another manager who came over and then walked off rolling his eyes at us without a sorry. Our bill was brought over by a general manager claiming she was sorry but it was wrong as was for 12 people then a waitress brought it back with a £7 discount for our inconvenience. The food the service and attitude was ridiculous We won’t be going back.
1327 Opinions in 2 websites
Can't comment on the food as we didn't get to have any. Booked a table online at 1649hrs for 1900hrs, the only slot left. Checked my emails at 1714hrs, only to find the 'successful' booking on their website had been cancelled. Phoned them, to be told 'because it's quiet, the carvery will shut at 1830hrs' so I changed the booking to 1815hrs. Rushed around to get ready, bearing in mind we thought we'd had lots more time, picked my elderly mother up, who simply can't rush, raced over there, and scraped in at 18 minutes past. They'd already cleared up. They must have started clearing up before we even got there. Miller, if you say you're closing at a particular time, SORT YOUR ONLINE BOOKING SYSTEM OUT , OR AT LEAST HAVE THE DECENCY TO RING YOUR CUSTOMERS TO ENSURE THEY'RE AWARE. We ended up at Overstone Grange. Much MUCH better