Frankie and Benny's in Wiltshire

Great meal with brilliant service from Angela and the other waitress whose name I sadly missed!

Served by Angela, we are frequent customers and are always happy with our experience.

Alexandra served myself and my daughter and was very helpful. Understanding I had a young child, she was very accommodating, bringing colouring. Fast service and good food. A treat for my daughter. Thank you

My mum and I were desperate for a good burger and meal. Very pleasantly surprised with the menu! Food was wonderful, and our server Angela was excellent and accommodating😊

Lovely dinner with my daughter. Angela was great 😊

Great service from Angela, very helpful!! Amazing food

Lovely meal gave kids a birthday brownie they were really happy,lovely waitress called Angela who was helpful the hole time x

Angela was so great she was so friendly

Lovely evening, Angela the waitress was great.

Great food and Angela was polite and efficient

Angela and the rest of the team were absolutely fantastic during our visit to Frankie and Benny’s this evening. From the moment we walked in, she made us feel welcome with her friendly smile and warm energy. She was attentive without being overbearing, made great recommendations, and ensured everything was perfect throughout our meal. It’s rare to come across someone who genuinely cares about customer service the way they did. Nothing was too much trouble. Thank you My Daughter enjoyed our meal out together.

Excellent service from Angela. Will visit again

Polite and friendly service from Angela

Thank you Angela for your wonderful customer service

This is Bird box takeaway as well. I waited over 4 hours on a Sunday evening for my couple of burgers that never turned!!!! At 22:30 (order at 18:45) I went to go to bed. I will never order from here again.

Food was average (brown salad 😕) but fast and friendly service by our waitress Angela 👍

Friendly service, and great food.

Our server Angela was brilliant. Food was great

Very welcoming and friendly. Great food for a gd price

We were served by Angela. She made us feel at home, was friendly, and provided a great service. Thank you :)

Food was great as always and Angela who served us was lovely

Angela was friendly and helpful

Thank you, perfect meal and lovely waitress

It's a bit expensive for what I had, over £30 for a steak and calamari starter, but ok

Music slightly to loud but really enjoyed it our server Angela was really helpful and polite.

Great food, came out quickly Angela was brilliant!! Thanks!

The Mac and cheese was a little dry but everything else was lovely. Great service by Alexandra too!

Delicious food. Quick service. Will definitely return.

Alex was an amazing server, very accommodating

Great meal and service, angela was very helpful

We had a a great meal out, looked after very well by Angela!

Angela is amazing in Trowbridge. Regulars here and she is great with the kids.

Angela was very good at ordering our food and serving us . Very good 😊

Just as expected good service and good food.

Absolutely spot on for a Friday late afternoon/early evening meal. Our waitress Angela was really helpful.

Family meal out. Thanks for great service Alexandra

Enjoyable evening great service

Great place for good quality food and drink. Served by Alexandra, who was fantastic. Even spotted it was my partners birthday and arranged a surprised cake and birthday song :-)

10/10, will definitely be returning, all staff were incredibly attentive especially Alexandra.

Lovely food Quick service Lovely staff

Very good service and great food

Angela our server was kind, helpful and lovely. We enjoyed our meal.

It wasn't too busy. Probably bad for business, but much more pleasant as a customer. Food was tasty and arrived quickly. Angela was attentive. Thank you!

Don’t know if the one in Trowbridge has changed hands but recently it’s gone down hill. Last time they didn’t bother telling us brunch menu was off until we had ordered drinks and was trying to order the food. This time no tea, coffee or shakes unless you wanted oat milk as they ran out or real milk. Food is not a patch on what it use to be, also not overly hot. Service was slow even though restaurant was empty. Time to move on I believe.

service was a bit slow but angela was very polite and the food was really good

Food always taste insane always hot and perfect, if anything is wrong they change it with speed and no hassle

Angela was a brilliant waitress

Kind staff, very good food, it is among the only restaurants I come to with great love. I recommend it!

Good service, Alexandra knows my order when I walk in the door

The best service Alexandra, thank you😊

Great food, nice atmosphere and excellent services. Alexandra was very welcoming, polite and attentive from the time we walked in until we left, a real credit to the restaurant.

Great experience this evening at the Trowbridge branch of Frankie and Benny's. The waitress alexandra was very friendly and helpful. Food was great.

Very good service from Alexandra

Delicious food and nice service

Wonderful setting, lovely food and Amazing staff / waitress Angela 🙂

Great for kids and good value. Angela was very helpful too

Amazing food! Viktoria was amazing

Really good experience the only thing we had was the chips weren’t as hot as expected

Amazing service, brillant as always. Very polite waitness, vicky served us tonight. Really wonderful experience. Great food!!

Service was outstanding, nice food and pleasant place to meet friends. Thank you Angela for the service

Angela very attentive very good service

Very overpriced and small portions.

Our server Alexandra was very friendly and gave all round good service thank you keep up the good work

Great food and great service from angela

Angela our service was excellent!

Lovely service and food was great and Angela was a great waitress

Lovely meal Came out swiftly Great atmosphere Always a firm favourite here

Quick, efficient service. Food arrived quickly. Friendly server

Everything good. Staff friendly and helpful, food good.

Fantastic service as always, thank you

Great food, great vibe. Enjoyed celebrating a birthday here. Angela was fantastic and attentive!

Lovely food nice atmosphere and great service from alexandra 😃👍

Had a meal before going to the cinema. It's the first time we've been to F&Bs. The best burger meal I've had, and instead of fries, we opted for a baked potato with sour cream - delicious. The small caesar salad was a must-have, together with the mocktails.

Good food, service was also good, our waitress Angela was very friendly and polite and ensured we had everything we needed.

Alexandra made us feel welcome had a lovely time

Was very good loved the food very friendly staff

A bit under 20 quid per person for a huge appetizer & main course, plus a dessert at lunch. I got the garlic bread pizza for the appetizer (£3, 10in Ø), the pizza for the main course (£9, 14in Ø), about £4 of toppings, and a small but worth it (that’s what she said) slice of cheesecake with whipped cream for £3. The garlic butter from the appetizer was so good I went up to the kitchen window and asked the chef to put some on my pizza, which he did, and it didn’t cost any extra. I also asked twice for some extra Parmesan cheese for my pizza and wasn’t charged extra for that either. Great service and amazing, affordable food, and they don’t try to upcharge you when you ask for extra sauces or cheese toppings that aren’t explicitly listed as costing extra. 10/10 in my book. My little brother also got a cheeseburger with bacon, and he loved it, which is really saying something because he’s really snooty and particular about his cheeseburgers and their taste. They also offer vegetarian options for people that can’t eat meat for some reason.

Dreadful mismanagement on a Friday night. This place is going to the dogs, they can't cope with busy nights and mistakes were made all by the management yet they blamed us for the problems that they made. Not keen to return. 2 Reviews to the business has gone back to them, they wanted Feedback, they GOT it, and it wasn't pretty. Our experience on a busy Friday evening Service was short of horrific. I had booked a table for a Birthday celebration. The food we'd ordered was sub standard. The price they charged us was wrong. The service was quick - too quick. It made it feel like we were being rushed and pushed out the restaurant as soon as I sat down. The bad side of Friday evening: I ordered extra Chicken side with the Carbonara meal. 1. There was no Spaghetti left, so I accepted the alternative. 2. The Pizza had shrunk from last time, yet the price had stayed the same, the flavour had been compromised by an ingredient being left off. 3. The puddings were short of ice cream, when you book for a Sundae, you expect at least 2 scoops of ice cream but we only got one and alot of stuff in them that you could barely call it a Sundae, it had been dumbed down somewhat. 4,. The diet Coke turned up in 1 pint glasses with more ice than drink in it. About a quarter of drink was had in one glass. i asked for another glass with less ice in it. 5. The meals turned up ahead of the drinks, they arrived 15 minutes later when we'd nearly eaten it. 6. I asked the waitress where was the chicken, she said it was ordered and I said its not there, and she looked and it wasn't there, so I asked her to remove it off the bill at the end, she agreed. Rather than ge the chicken added. 7. Asking for the Bill, the Birthday celebration didn't happen. I was told, I should have mentioned it when i was seated to the waitress. I said, I mentioned it on the special requests on the reservation, which was checked with me at the time. So there should not have been a need for me to remind the staff of my Birthday when i arrived. The waitress said "sorry" But its not good enough! We will boycott them from now onwards. They can't cope with "BUSY." 8. The bill produced the side of chicken I didn't get. We asked to have it removed, there was a lot of palaver to get that removed. In the end after the kitchen had lied again that the food went out with the Chicken in it. Accusing Me of Lying. My partner refused to pay the bill unless they took off the item, the manager refused to do so because she didn't know how to get it off the list, so we would HAVE TO PAY IT - I don't think so!!!!! The Head Manager came out of the kitchen and shouted at her. She eventually got her act together and got the item off the bill, my partner paid it and walked out! I was disgusted with the behaviour and their customer service standard, the waitress had tried her best, but she clearly was out of her depth too. Her supervisor/Restaurant manager was clueless. The Kitchen manager was disgruntled. I was not amused and my partner said, he wasn't in any hurry to return because they'd dumbed down the pepperoni pizza! Avoid if you can on a Friday, Saturday and Sunday. They don't have the staff to compete with the busy times, and the ones they do, can't cope, not enough in-house training

Angela went over and beyond, helping with food allergies :)

Food was fantastic last time we came but not quite as good this time around! As usual the staff were amazing though

Great service with a smile by Alexandra.

We had a lovely time for my daughters 16th! Vicky was really nice and helpful. Many thanks 😊

Alexandre was an amazing hostess. Very smiley, and ensured we had a great evening. Meal was hot and fresh, and we will definitely be back

Service was excellent and staff were very lovely and accommodating. Unfortunately, we've been long time customers over the years and are disappointed the menu has gotten smaller and smaller over the years. All of our favourites have been removed to bare minimum on the menu. As I said, staff were wonderful and atmosphere was great

Alexandra was pleasant and attentive, very enjoyable dining

Everyone should avoid the coming to there branch in Trowbridge the staff are unbelievable the food toke 48 minutes to come delivery drivers were watching more than 20 minutes shouting all over the place

Amazing food, Amazing staff, Amazing atmosphere!! Really great restaurant with awesome people working there

something always goes wrong with the food. Today they forgot a meal entirely, so had to wait whilst others were eating. The service does save this place, as soon as a mistake was noticed the front of house were on the kitchen staff immediately.

Items missing from each meal very disappointed!

Amazing food and really friendly staff 😊

Order two steaks, lovely food and services. Thank you to Alexandra for the services

Decent food, great service, generally happy and relaxed vibe. Alexandra was out server and she was very down to earth and super friendly.

Brilliant from start to finish, lovely atmosphere, staff friendly and very efficient. Food excellent. Highly recommended 👌

Good food staff we're really good 👍

It was lovely and service was very good.

Excellent service from Alexandra in Trowbridge

Food was very nice service very good Angela was very attentive

Really good food and great service

Loved eating here super friendly staff too thankyou

Thank you to Angela, you were the best and really kind. The atmosphere was very relaxing for me. And the food was delicious xxx😋