American Way in Sutton

Fabulous tasting burger and milkshakes.

Unfortunately today was the worst burger(s) I’ve ordered from here. I usually have the absolutely ridiculous burger which always impresses. But today I wanted a change, I had the chorizo burger and it was total disappointment. Quite clearly old or frozen meat and possibly even prepackaged. Just the most bland and dry burger I’ve had in a long time. Such a shame, I’m not sure what’s going on over at American Way but please bring it back to how it used to be made.

Great food and great milkshake when I went a few weeks back with my bf

Fantastic burgers and amazing service with a smile!

Burger was decent as always, chips were a bit undercooked today and seemed like they had been travelling a bit longer than usual, just eat probably put another delivery ahead of me, so chips knocked a star off, and they didn’t read my order notes today so another star off. Usually 5/5 but missed the mark today guys. Absolutely love this place but best eating from here fresh! Mind blowing.

am.way is all about the food no fancy packaging you just get what you paid for, amazing food! highly recommend

Chef is extremely rude I will never order from the. Or deliveroo again !

The most horrific place I have eaten, expensive price for the lowest quality food , definitely Cost Co cheap and nasty , milkshake was slimey , worst £30 breakfast I’ve ever had

Very lovely people working there and they do some quality milkshakes

Food great, just no milkshake which was ordered

First of all i am the most pickiestttt person! I can pick at almost anything. But firstly this was the first time we have been here. Me, my daughter and my partner was relaxing he wanted take away but i wanted to go somewhere calm. We ended out seeing this place on google. We decided to drive down and try it. Firstly decorated we’ll really gives you American vibes. Loved that they had an outside where you could sit! Summer vibes for sure. Secondly,The people working there think they’re brothers were lovely happy people. I hate miserable workers. They were lovely. Thirdly, the prices were amazing. People are struggling these days and they want to go out but not spend too much. This plqce was amazing the bill for 3 of us was £50 including getting 3 milkshakes and stuff. Fourthly, their milkshakes were soooooo good!! They do alcoholic milkshakes too how cool! My partner got one for the journey home. Fifthly, with kids meal they give a free lolipop. This mad my daughter soooo happy. Sixthly, their hot burger was lovely. Wasn’t hot for me just as im from a coloured background we eat pure hot that makes us cry ahha. But tasty. Lastly we loveeee a good place with hygiene rating of 5! Will be back thank you guys X

Ordered and they sent the complete wrong items. When I called them the really didn't care and then requested that I reorder paying them again. I'm also really struggling to get a refund.

complete wrong order. order a chicken burger and veggie burger and they have sent two beef burgers.

It was dirty and stinky there. I do feel for this man who was just on his own. The milkshake is a star of this place but I won't return there anymore. Not my kind of place.

First time myself using. I will personally not use here again. Ordered absolutely joking burger. Put note on saying no bbq sauce please It was very clear to see. Food came with bbq sauce. I couldn't eat it. Waste of money for me. Will not use again. If they cannot follow simple instructions. The strawberry milkshake tasted of nothing.

I paid for an extra patty and it wasn’t in there

Brilliant food but had a small issue today, spilled liquids in the bag, which made the bun soggy and they forgot my milkshake too. Usually everything is perfect so I’ll still give 5 stars this time.

I don’t usually leave reviews but everything was absolutely delicious the chips were both crunchy and fluffy, burger was so juicy! Amazing.

The delivery driver went in the total wrong direction from the restaurant to get to my house the delivery that should off taken 10 minutes once it left the restaurant took over 40 minutes and was cold

My pickle burger was very tasty & my chips were just right. I was satisfied that I'd had enough to eat. The delivery driver was on time & pleasant.

Went in for dinner. Me and my partner ordered a chocolate milkshake. It tasted like cheese. Never again will I go to this place.

Delicious food, quick service and lovely friendly staff.

great service. lovely hot food.

Had delivery and I can honestly say it's the best delivery I've had from anywhere in a very long time.

The driver drove around everywhere with my food (I have photos showing how far he went). And now my food is cold!!! Very unhappy!!!!

I Never received the order !!!! Says it was delivered

Burger (half pounder with mushrooms and bacon) was nicely cooked and delicious but the counter/service area is very greasy/grubby and the menus, table coverings and seats so felt like they had a layer of grime from the grill. This place has been open for 40+ years and its good is perfectly good - just feels like it's been a long old time since it was given a thoroughly good clean.

Lovely place with very good food

This use to be great place to go but has gone down hill over the years poor quality food and customer service is pretty poor, especially the guy that cooks. Much better burger places in Cheam now than this place

Not the same as it used to be. The burger buns were more like bread rolls than burger buns. Cheese did melt on burger so burger was cold. Didn’t read the requests in the notes section of the order.

Always very happy with American Way and the Red Billy Burger is my husband's favourite as it's a great vegetarian burger but the last order we made (Uber Eats) after 50 minute wait which was expected and after my husband bit into his burger it was a beef patty! Very disappointed especially as it is one of our favourite restaurants and their food is so tasty. But a beef patty instead of a vegetarian burger is not acceptable.

Very sad, have been going to the american way for over 3 decades, and it is at the lowest level it has ever been at. The soul has been ripped out. No atmosphere, owner not child friendly, they only care about delivery orders now. To be fair the food is still nice (not as good as used to be) but took forever to get order right, had to remind them of sections of the order. Child was sitting nice and quietly in one of the tall chairs watching the cooking as they have always done but current owner moaned at her and said need the room for the delivery drivers. You can tell a lot of people must think the same as used to be rammed for seating, we was the only ones. Used to be the place to go with friends and family. Now over priced and a sad shell of what it used to be. Wont go again. Unless gets taken over. Sadly, prioritiseing on delivery.

it took an hour to prepare a salad. i have no idea what the problem as you don't get given updates. However the food was well worth waiting for.

Honestly the staff were lovely, but I’ve never been so disappointed when it comes to the food… I ordered a chocolate shake and my friend a white chocolate, yet mine was lighter than hers and tasted exactly of vanilla? I went to ask the staff if I had received a chocolate shake and before I could say anything about it she apologised, which shows they know it was done incorrectly 🤷‍♀️ she was lovely though, and then added extra chocolate, but maybe even to much as the shake then tasted like off milk. The restaurant also seems to lack ventilation, as when the staff were cooking, there was steam EVERYWHERE, to the point where you couldn’t see properly down the other side of the room, we eventually left because our eyes started to sting. Won’t be coming back here, however I do have to say even though the service wasn’t great, the staff were lovely people, it seems whoever is in charge of them seems to be the incompetent one.

Not great. Food wasn’t nice at all and milkshakes all taste the same. Got really foggy when they were cooking could barely breathe

Just had a lovely Breakfast at the American way and must say very nice. The staff that work hear are very friendly and make you feel welcome and the food and drinks are very nice. 👍👍👍👍👍

Great service, fresh food executed superbly! I will dine here again very soon!

Missing cheese from the cheese and coleslaw salad

I hate leaving negative, but hopefully constructive criticism, with room for improvement. I don't know what's happened to this place, it used to be amazing. We had dinner here, burgers were pink inside, to me, undercooked. Chips were lovely though, service great. Place is sticky, looks run down inside and considering it was minus 4 outside, there was no heating on and we were all cold throughout our meal. Not owners fault, but didn't help that delivery drivers kept leaving the door open. Please make this good again, like it used to be. Brighten the place up with paint, revamp the tables and seats and cook your burgers a little longer. Can't fault the service, my milkshake was gorgeous, but the burgers and restaurant need much improvement. This place used to be packed, but completely empty now. It wasn't terrible, but it wasn't great. Won't be going there again for a while. Hopefully improves in the meantime. I'd hate to see this place close down, especially when it used to be amazing. Please don't take offence, but take notice of the review of where to improve.

Beware: serious food poisoning from this place. Both my husband and I woke up in the middle of the night throwing up and with bad stomachs after having a meal from here, unfortunately developing fever next day on top of this. Despite the food being great tasting, would not be risking again - shame as had been on our radar a while and we enjoyed the food while eating. I hope they improve their food hygiene practices.

Had burger and chips takeaway. When I got home I found the burger was under done and no relish bun was dry. Chips had no seasoning and were only warm. I haven't used this place for a while and would not use again. Wetherspoons burger far superior lesson learned.

should be 1 beef and 1 chicken and we got 2 beef and the 1 of the 3 milkshakes was laying on its side and empty

Fabulous again they never disappoint

We love the milkshakes here - made with ice cream & are super tasty! Many flavours to choose from Update - just bought a few more, always a pleasure, tasty & highly recommended!

Today we had a burgher each with my friend, and a she has asked for cheesy chips instead of the regular ones included in the price of the burger. We also ordered one more burger to take away also with cheesy chips. The owner charged as £6.00 extra for 2 portions of cheese. He argued that this is absolutely right and fair. Agree to disagree. Bill came to £43.65 for 3 burgers and 3 tea's. Enjoy American Way in Cheam Village.

The milkshake was nice but the burger was awful (bun stale /meat bone dry) and half of it in delivery bag as the box it was in hadn’t been closed properly. Won’t order again.

The chips were yesterday's chips re-cooked, greasy and the portion size was disappointing. The large chips would of fitted in a small box. The grilled halloumi was more like grilled mush and was very greasy also Not impressed whatsoever.

Food was perfect - however, I did ordered a “double up “ scrum brunch. The order was wrong it was missing a beef patty. I called up American way, the mistake was acknowledged, but no solution was met. It was a bit disappointing as I’ve been a customer for around 10 years, I’d of liked to of hope the customer service would of been better…

Only issue is we got a brunch burger with a beef pattie instead of chicken

Chips as always are truly the best ever from anywhere! A-way salad has shrunk a bit though!

1 of the milkshakes didnt have ice cream

Great burgers and shakes, highly recommend

Burger was delicious and the service was great

The meal that arrived was really nice. American Way chips are actually the best chips in town, and the burgers were good too. Unfortunately the order was missing the salad. I rang the restaurant but the only solution was for me to pick it up or get a refund. The £43 meal was spoilt so the refund is no good to me. I asked the restaurant if he could put it right with a free meal next time - he said no, just a free milkshake. Moral of the story - check your order - they have missed the top off of a bun not once but twice in the past. Delicious but prone to errors!

Another tepid takeaway !!!!! Why should we share delivery with other customers? Should be one direct delivery for each transaction !!!!!

I have had a American Burger is huge! The employees were very polite and friendly. My food was fresh and it came out quick.

A regular haunt... just fantastic every time!

I love this place. Been going there for years! Food is always how you ask for it and service is top notch from friendly staff

Burger was a bit burnt unfortunately

Burger, fries, onion rings and milkshake, all flawless as always!

Good as always. Burger warm and juicy. Chips perfect (once I added salt).

Have used the American Way for years, eat in and takeaway, tonight we had a takeaway, we have just thrown most of it away, soggy chips, burger pink inside and coleslaw not coleslaw, red onion chopped with what tasted like yoghurt, totally bland, such a shame as always been very happy, usually run by younger people, 3 older men working in there today, think it will be our last visit!

The best burgers both of us (me and the wife) have ever had. Forget other burger joints, I've had You're only joking burger, and the Sloppy Joe's burger, a few times, and they are superb.

Truly dreadful. Burger was dry and burnt. Chips and onion rings were soggy. Not eating here again.

Always good quality , hot and filling

The employees were very polite and friendly. My food was fresh and it came out quick. My burger had just the right amount of mayo. The sandwich was neat and wrapped to perfection.I will be visiting this store again. 10/10 experience

This was my favourite place to hang out with my friends when it first opened many years ago. The food was great, as was the service and owner. I then moved away from the area. Now all these years later I have visited twice in the space of three weeks. The front door has moved but the quality of food and service is still exemplary and the Owner/Manager (?) is very welcoming and friendly. If only I lived closer.

Burger was not what I ordered. Had no cheese the burger was drowned in to much sauce.

I would say they have the best burgers i've ever had, and i've had a few! I ordered the "you must be joking" burger and the "Sloppy Joes" burger for my other half, and she has the same opinion as me. A while back, we ordered 2 burgers from Burger King and a couple of months later from Wendy's (both were way more expensive), they have absolutely nothing on these burgers which are delicious, filling and hot, and come with proper chips aswell! I would recommend American Way to everyone who reads this and my friends.

They gave me a burger with only one burgen bun and when I called them to get it sorted out, they just dismissed me and said "it's still a burger anyway and there's nothing we can do" when I paid full price for it.

Been coming here for 30! Years great little spot for a tasty burger and shake, first time in ages but I had a lovely dinner with my eldest daughter, burgers were absolutely amazing as always, Heidi the waitress is so lovely and friendly, all happy and great value for money, love this place

Food was hot, salad was delicious.

Food arrived hot and well packaged, very tasty and LOVED the milkshakes

Food OK, Service decent and reasonable prices.

Very nice food. Good price. Can tell they care about the quality of the service they provide. Both members of staff were very very good. We were 2 adults and two children under 3 years of age and all enjoyed food and experience.

I haven’t been there for a long time but their milkshakes were so creamy

Standards have slipped which is a great shame. Chips were barely cooked and salad ingredients were sparse.

I ordered a cheese and coleslaw salad. The salad was delicious but there was no cheese and no coleslaw. Disappointed.

Perfect as ever, best burgers and milkshakes around! Wish they weren’t so expensive but you definitely get what you pay for!!

Amazing. Really tasty food and not greasy at all. A proper taste of America, super job guys will definately be returning.

Turn back, food not cooked well, all frozen food served, no quality, restaurant sticky and outdated, very unhygienic, rubbish!!

One of the best burgers I've ever had. Well worth a visit

Traditional old style diner, best burgers I have had and great value for money in lauding milkshakes and other drinks...fairly small so do book..... Some interesting larger burgers!!! You A tasty challenge for those with a larger appetite

Always friendly, clean and tidy, menu is great, good for parties always busy great value

Best burger joint around. Everything is always perfect.

The last two times that I have ordered food, they have sent beef burgers instead of chicken burgers despite it clearly stating 'chicken' on the receipt and on the app. When we call the restaurant, the owner always tries to blame us for ordering incorrectly and he is not great on apologies! It's a shame, because we like the food, but I will take my custom elsewhere from now. They also use polystyrene cartons for the food which isn't good for the environment, and bulky to dispose of.

1 1/2 wait with only half orders coming to the table a shame used to be so good but owner doesn’t care anymore feel bad for the nice wait staff.

Terrible service - 50% of the meals were served wrong . Half of our table left without eating anything . The wait to get served the wrong food was 1.5 hrs . Won’t be returning here again !!!

Great food, especially the chips

Amazing milk shakes. Best good price burgers.

Food turned up outside of the box! Chips were soggy

Utter rubbish. The cheese burger is literally just a bun, very average patty and some grated cheese. That’s it

This place is a local family favourite. Great selection of burger, milkshakes and ice cream floats, and the best chips in the area by a mile. We usually order a delivery online, but going in is also great if you are in Cheam. Lovely friendly service, seating like an American diner, good all round.

Visited this place when staying in Surrey for the weekend. Not a great smell when you enter, tables not cleaned and sticky. My friend ripped her top on a nail that was sticking out out the side of the seat. Food was overpriced for the average quality. When we were leaving we said to the manager about the ripped top snd the nail and they said sarcastically “ ohhh that’s unfortunate” and laughed. They didn’t ask where the nail was so this could be rectified. Don’t go here, low standards, lots of other safer places to visit. So sad to hear your terrible attitude when we were leaving!

Great friendly service, with tasty food and generous portions.

Waited an hour for order.watched a couple leave after waiting 40 minutes and being served food they said was inedible. Then an apology to say our order was lost by the waitress.The owner lied,the 2 young ladies were pleasant and asked if that was true they were afraid to answer.The floors slippery with grease and food scattered on floor behind counter. Never again ,a shame as an excellent restaurant when Steve ran business ,ruined mother's day meal.

I have been a regular customer for 30 years since Steve sadly passed the place has gone down hill. Tonite was ment to be a family meal. What a joke waited 45 minutes then told our order was lost. Noticed other customers got up and left due to sub standard food igave them the benefit of the dought big mistake. The place is filthy greasy floors. The night ruined. I would not recomend.

Ordered a take away. Friendly waitresses, burger was good. Chips ok, but would be better to have french fries rather than English chips. Would of had a 5star rating if Chef asked if we wanted salad on burger, or sauces on burger and salt on chips as was served very plain.

Been eating great burgers here, since...when I were a lad ! Always great flame grilled burgers, always good, friendly service, always great value for money. A little gem of a restaurant in the heart of Cheam village.

nice peaceful place. good milkshakes. friendly staff