Based on 951 opinions finded in 2 websites
Based on 951 opinions finded in 2 websites
Opinions
Nunca en el tiempo que he estado comiendo en restaurantes me había encontrado con un lugar tan descuidado para comer. Una "hamburguesa" que, en un restaurante a un precio razonable sería de aproximadamente 12 libras inglesas, en este arcade de un restaurante costó 18 libras esterlinas. . con. . sin mayonesa, sin Tabasco, sin salsa de tomate (a algunas personas les gusta eso! ) Sin guisantes (£ 1 extra) sin aros de cebolla (£ 2 extra) una cantidad minúscula de patatas fritas (sin cargo extra ! ) Personal... si puedes encontrarlos, despistado, honestamente puedo decir, que nunca he comido una comida en un lugar que realmente no podría importarle menos a sus clientes. Calidad Restaurante. . . Sobre de vinagre. . ¡POR FAVOR! . . . . verdadera cocina de primera categoría. . . ¡NO!
Kriptonfactor . 2025-03-14
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Fantastic food but was made even better by the staff Katie Thomas and Ryan sawyer they were so polite and respectful made the experience special
lawaxana . 2025-03-04
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Servicio lento cerveza muerta y mala comida. Patatas congeladas y carne horrible para el solomillo asado. El único punto positivo era una camarera y ella era nueva. Horrible gerente en camisa azul claro
Dean W . 2025-03-02
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I had an amazing dining experience here! From start to finish, the service was top-notch. Our initial server, Sara, was incredibly attentive and friendly. She made sure we were well taken care of and even informed us when she was switching shifts, introducing us to Jordan, who seamlessly continued providing excellent service. The food was served in a timely manner, and everything was fresh and flavorful. The highlight of the meal was definitely the steak—perfectly cooked, tender, and full of flavor. With such outstanding service and delicious food, I’ll definitely be coming back again! Highly recommend!
MrSmoothest La . 2025-02-25
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I had the most amazing experience at Bar & Block, all thanks to Jess, our waitress. From the moment I sat down, she was so attentive and genuinely made me feel like I was her top priority. Despite being very clearly short-staffed, she handled everything so effortlessly. She made sure my drink was always full, checked in at just the right moments, and gave me space when I needed it, all while keeping that warm, welcoming smile. What really impressed me, though, was how well she knew the menu. I had a ton of questions about the dishes, and Jess knew every answer without hesitation. She gave me the best recommendations, and it was clear she really cared about making my experience perfect. Honestly, she went above and beyond and made me feel so taken care of. Jess truly made my visit unforgettable, and I’ll definitely be back just to have her serve me again!
Amara Anderson . 2025-02-24
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First time visit. The dining area is well spaced for wheelchair users. The main doors are automatic but the 2nd inner doors are not. There is room in the disabled toilet for a large electric chair. The service was prompt and attentive. The food was tasty and the portion size was good. Although, the dessert was advertised as an Eton mess but was, in reality just a meringue with a quartered strawberry placed on top. I enjoyed the visit. Would I recommend... probably. Would I go back... probably.
David Denyer . 2025-02-24
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So called manager apparently can close the place whenever she wishes because she’s been working there for 5 years. Closed the place at 10pm when the website and the time table says 11pm. Kicked out 15ppl because she can do whatever she wants according to her. Leaving 1star is an insult to the star.
Dee J . 2025-02-24
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I ate breakfast at this restaurant while staying at the adjacent Premier Inn and it proved a reasonable full English. However, the staff member who greeted me needs hospitality training. Instead of a traditional welcome such as 'Good Morning!' and perhaps a smile, I was simply asked if I had any allergies.
Stuart Forster . 2025-02-21
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The staff was kind but they didn't clean up the plate they ate even though the main came out a long time after eating the appetizer. Also, the staff did not clear the plates on the table, even though they passed by our table several times. I've never seen a restaurant like this before. There weren't even many diners in the restaurant. Also, the food served as an appetizer was food that was not ordered. So I told Staff and changed it right away. How on earth did you get your order? In addition, the female staff is left so many seats and assigned them to the side of the child's crying seat to move before the meal. I don't think working stints do what they think. The rump steak I ordered as the main was too grilled and too hard on the outside. Even after eating, I didn't ask if I would eat dessert or not, and I didn't think about cleaning up the plate. Doesn't the owner of this restaurant train his staffs as well? I've been to many restaurants, but I've never been to a restaurant like this before. This restaurant is really the worst. Totally unrecommended.
Pure . 2025-02-17
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I went to this restaurant and the staff where so friendly and the manager was so helpful the food was so lovely and the cocktails where so yummy we had a lovely night hear would recommend this to anyone
Andrew Challis . 2025-02-06
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La comida era preciosa y sin duda volvería 👍🏻👍🏻los cócteles son los mejores y el filete es el mejor que he probado en mucho tiempo.
Emma F . 2025-02-06
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Great starter and steak. Super friendly service from Tony also. Makes you feel very welcome 🙏
Lewis Greenhalgh . 2025-02-04
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Gran filete, gran servicio. Aquí por mi cuenta para un viaje de trabajo, la comida era genial y un servicio increíble de Tony! 5 estrellas. Sin duda volveré a visitar cuando en Sutton.
Lewis G . 2025-02-04
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Came here last night, the steak was insane! Cooked to perfection and our waitress Jessie was brilliant, constantly smiling and checking on us, chef was also really nice (can’t remember his name) - Better than Miller & Carter by FAR
Dom Brunwin . 2025-01-28
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Had a good time here, we had as a nice Person called Jordan as our waitress for the evening, he was nice and respectfull food was good
Kieron Brunwin . 2025-01-26
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I had the pleasure of dining at Bar & Block in Sutton yesterday to celebrate my birthday, and I can’t say enough about the amazing experience, largely thanks to our fantastic waiter, Jessica. From the moment we sat down, she helped us navigate the menu with great recommendations, ensuring that we picked the perfect dishes. Her service was a perfect balance of elegance, class, and warmth—she made us feel like VIPs throughout the entire meal. Not only did she provide impeccable service, but she also had a wonderful sense of humor that made our evening even more enjoyable. The food itself was 10/10—cooked to perfection, bursting with flavor, and every bite was a delight. The atmosphere at the restaurant was vibrant and welcoming, making it the perfect setting for a memorable celebration with my loved ones. We will absolutely be back again soon! Thank you again, Jessica, for making my birthday dinner so special. You truly went above and beyond!
Damon Mikaelson . 2025-01-26
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Absolutely fantastic experience at Bar and Block! From start to finish, everything was top-notch. I had the 12oz fillet steak for my main, and it was cooked to perfection – tender, juicy, and full of flavour. The seasoning was just right, and the sides complemented the steak beautifully. For dessert, I went with the chocolate brownie, and wow – it was indulgent, rich, and the perfect way to end the meal. The staff were friendly and attentive, and the ambiance was warm and welcoming. Highly recommend this spot if you're after a great meal and excellent service. Can't wait to return!
Evie Shapland . 2025-01-26
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Absolutely dreadful service. We walked in and waited for 10 minutes before anyone came to seat us, we really should have left then. They could see us standing there and yet no one even acknowledged our presence. The restaurant was pretty empty (I counted 5 other tables, all about 3 or 4 people) but even if they were short staffed a simple nod and "we'll be with you shortly" would have sufficed. When they finally came to seat us there was no apology for the wait and we were simply asked have you booked and how many. They took us to a table gave us menus and 20 minutes later we hadn't even been asked if we wanted a drink. My son had to go and find the children's menus himself, they didn't ask if we wanted them. An elderly couple near us commented how terrible the service was here. Half an hour after we walked in we left. We have eaten there before and enjoyed it but it has seriously gone downhill, I'll never go back. Also just to add the atmosphere was seriously lacking, it was weirdly uncomfortable in there. It was a relief to walk out. If you manage this business please teach your staff how to acknowledge customers, and perhaps a friendlier attitude would go some way to improving the dreadful, soul sucking, clinical atmosphere. If you're there on business and have to spend an evening with a colleague you don't like that much on the company's pound, it's probably fine.... Everyone else, AVOID!!!
Emma Kemble . 2025-01-23
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I organised a party of 10 ladies for a pre Christmas treat. first impressions were good but bar service was slow as only one person serving. But once we were ready to order the problems began. They were out of Turkey!! seeing as we were having the festive menu this was quite a shock. turns out they had supplier problems and there were many options on the festive menu that weren't available. As I explained to the manager we should have been told as soon as we arrived then we could make our choices accordingly. The food we did eventually get was very nice and we had 25% taken off the bill. But for a group of hard working mums it wasn't quite the relaxing treat we had hoped for. More a case of Faulty Towers.
Aly J . 2024-12-21
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We went as part of premier inn meal deal. The chicken skewer was amazing with the flatbread and the burger good too. The included beer was good. The desserts were fantastic just a pity that the brownie was unavailable. There was slight issue with unavailable items and broken coffee machine but we forgive this as everything else so good. Waiter was very friendly and it was a relaxing evening.
lutonsupporter . 2024-12-15
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Nice place in the past has been poor service But tonight is excellent We got our food very quick the bar is very busy but only took couple mins to get served. The staff are very courteous and hard working We've eaten our food but still sitting here having drinks the prices are not cheap but great beer and great atmosphere
john and Tracy . 2024-12-14
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Had a great time The burger was really good,Was served by Danielle who was very helpful and friendly. I will definitely be back
Clyde C . 2024-12-11
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Regular for over 5 years and the front of house Danielle has for over a year been the reason me and the wife return every fortnight absolute recommend to all
Freddy Scott . 2024-12-11
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Love this place Danielle as always brings great service looking after us and making us laugh love the new Christmas menu and cocktail
Marta olszewska . 2024-12-11
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Visited yesterday with friends. Lovely atmosphere, great service, fabulous cocktails. Definitely worth a visit
Jackie Quaile . 2024-12-09
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Just had a cheeseburger and chips in the Sutton Bar + Block The waitress brought the food, looked around (I thought she was going to bring cutlery and offer sauces) then left by the main door! I had to ask the waiter who brought the cutlery and offered sauces - excellent I started to eat my cheeseburger then (after a couple of bites) I realised there was no cheese I mentioned it and he offered to have the cheese added, but by this time I just wanted to finish and leave
St Ec . 2024-11-30
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I had a nice meal here, but it was nothing special. I would recommend this restaurant! To eat once.
Demi Adams . 2024-11-07
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Had to wait five minutes at the door to be seated even though not busy. Food was alright however had to wait twenty minutes for service to get dessert menus and then another 20 to be seen with no staff about at all.
Malachi Simms . 2024-11-02
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Our server Danielle was fantastic, food fantastic shame on lack of staff
brett martin . 2024-11-01
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The food was excellent. The service was excellent. Our waitress ,Jess,was so great . Kind , easy to talk to ,loved her job , just lovely an asset to the restaurant. I will come back and recommend to friends , hopefully they get Jess as their waitress .
Ingrid V . 2024-10-29
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The menu is extensive, the venue is very comfortable, and the food is excellent. Jess, our waitress, couldn't have been more friendly and helpful. She certainly helped make the experience. All in all, it was a really lovely evening out.
Knotarf . 2024-10-29
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Good wasn't great. Service slow. Not much choice.
Mk65 . 2024-10-25
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Absolutely fantastic food and service. They looked after our party very well. I would recommend Bar and Block to everyone, the all you can eat Brunch is great value! Fantastic.
Suzie Lynch . 2024-10-20
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Danielle was fantastic and made the whole experience fun. Great service really adds a lot to a meal, and Danielle is a credit to the restaurant. Thank you, we will be back!
Tony Summers . 2024-10-08
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Great food and great service from the start. Staff are lovely and attentive although busy, and food and cocktails are great. Would definitely recommend
Pravin . 2024-10-01
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Arrived and waited 6 minutes to be acknowledged.. shown to my table. Asked for an Aspall Cyder.. ahh that’s off tonight. So the food will determine my choice of beverage.. rump steak with. Chimichurri sauce. All good and cheese board for my dessert. No cheeseboard.. so red wine. ok let’s have the chicken wings to start instead. All good.. main came , steak cooked as requested.. chunky chips were cold. Then the wing starter arrived after I had eaten my main. To be fair the 2 yes,only 2 front of house guys were working their socks off tonight trying to do in my estimate of 40 covers was never going to work. Would not recommend this place.
global-scott . 2024-09-24
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Very good breakfast. Restaurant clean.
Emdan 9897 . 2024-09-22
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We had a wonderful experience at bar and block, enjoyed 241 cocktails our waitress Danielle was first class and left us wanting for nothing extremely attentive would highly recommend.
Scenic50336576174 . 2024-09-03
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Great service great food, fantastic staff especially Jess... Dad feels 100% safe and well looked after here.........
Paul H . 2024-08-26
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Had a quiet and intimate Saturday evening dinner, wich cannot be said about most restaurants in London. Food was delicious, staff was friendly and the atmosphere was relaxing.
craciun tatiana . 2024-08-25
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An excellent experience in here. We were looked after from start to finish and we all got our food at the same time which I realise isn't easy with a table of 12. A special mention to our waitress Dannielle (I believe her name was) very friendly and very good at her job and looked after us unexceptionally well. Keep up the good work Dannielle you are a credit to your employer.
iaincairns2023 . 2024-08-23
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Honestly it was an absolutely lovely. Came with my partner and have a great evening. Our host Danielle was outstanding and went above and beyond for us. Best customer service I’ve ever received.
Rhys Ebbs . 2024-08-23
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I was visiting a friend and we went for something to eat here. Got greeted and served by a lovely lady called Jessie. Was very helpful with recommending us cocktails. Had such a pleasant experience will definitely be coming back.
justin hibberd . 2024-08-23
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Danielle was amazing, really made the experience enjoyable. Always happy to help; served with a smile and has a really great vibe about her. Definitely will be coming back because of her service. Thank you!
Kels MCC . 2024-08-23
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First time visiting this place Had an amazing meal with my partner an few drinks excellent service from Danielle very helpful.will be returning there soon
Ahzaraieha harvey . 2024-08-22
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Have come here a couple of times before but our most recent visit was absolutely stand out! Always very impressed by the range of options - I don’t eat red meat but there is such a great selection of other food to choose from (the seabass is amazing!) and my partner tried the short rib tacos from the new Mexico menu which he absolutely loved. We were looked after by the lovely manager Jess, who recommended a very nice bottle of wine to go with our dinner. Really great spot for an evening out
Ashley Joseph . 2024-08-21
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Danielle our waitress was super helpful, she was so helpful and nothing was too much trouble! A great evening with work colleagues, great food and great service! We’ll be back soon.
25lady2020 . 2024-08-21
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Danielle was an amazing host. Such a smiley bubbly lady. Food was amazing and atmosphere was cool.
Jasmine Haftey . 2024-08-18
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The food is good and service is not bad. Beware of them overchaging you. They will ask if you need the bill, and if you say no, they will type 25% in tips.
Morten Elbo . 2024-08-10
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Medium rare steak was overcooked but extremely tasy. Chips very good along with pudding.
Jamie Essery . 2024-08-03
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Great food and great service by Danielle, would defiantly return.
Jason Salim . 2024-07-27
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Danielle was amazing! Great food and great staff. Thank you x
Joanne T . 2024-07-27
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Staff rude assaulted a disabled person chicken was off caused diarrhea and stomach upset at your own risk if you choose to eat there waitress takes to many cigarette breaks unclean person Needs more training in hospitality and customer service shame on her and the chef who thinks he is a Michelin joke more like a greasy spoon chef food was awful
Fran . 2024-07-26
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Service was very slow and poor Order took very long Expensive for such little portion
Lucas Chiah . 2024-07-26
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Great food, great service and a great venue. Top marks to all and thank you for a wonderful evening. Lookng forward to returning soon!!
MR G . 2024-07-14
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Endless wait for a rubbery rump steak. Terrible value for money
Mike Rif (Mike) . 2024-07-08
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This steakhouse is exceptional! The steaks were perfectly cooked, juicy, and full of flavor. The sides were delicious, and the service was top-notch – attentive and friendly. The ambiance was cozy yet sophisticated, making it a great spot for any occasion. Highly recommend and will definitely be returning!
Pravin . 2024-06-27
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Wait time was very hit and miss nice waiter but there didn't seem enough staff on to cater for the customers. Food was good but skimpy portions the two for one cocktails was a nice touch but would be nice if you could order two different ones not two the same atmosphere was nice enough not a place for a large family with kids as a bit pricey for the portions you get
Maime . 2024-06-23
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Went there for our anniversary, the staff were great food didn’t take too long. We had a filler steak and a ribeye steak with drinks and dessert bill came to £100 even. Would recommend. The cheese cake was out of this world
Leon Dunkley . 2024-06-23
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The venue was slightly quieter on a Thursday which was nice and our server Danielle made our experience totally worthwhile! She was attentive, funny and a pleasure to be served by! Will definitely be back with friends and family
Queenda O . 2024-06-20
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First time at bar+Block and wow . Amazing decor , amazing atmosphere and phenomenal service. I’m usually critical but for the first time ever I have zero complaints! I came to the bottomless brunch with my friend on a Thursday afternoon and Danielle was our server, she was so kind , patient and lovely she gave us the best service. The best asset to this company if I do say so myself! Will be back again with more friends just for her . Thank you so much
christabel darlington . 2024-06-20
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A really great meal with friends in lovely surroundings. Attentive and friendly service throughout. Really good food, cooked to perfection. Great to have so many customisable options when it comes to steak.
matthewnash97 . 2024-06-17
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A real mixed bag after reading the reviews my wife booked for father's day. To be fair the service was very good we had a waitress called jess that made sure we were looked after with drinks. Average wait for the starters and mains. This is when it went downhill for me the kids meals were fine to be fair but the mains which were sirloin roast were awful. It's a real shame as not really much excuse as the restaurant was very quiet 15 odd people in. The meat was grey and very overcooked like chewing on and and leather leather boot. We both sent our food back and had it removed from the bill. A real shame as it's a really nice restaurant with nice surroundings but I don't think we will be back anytime soon.A real mixed bag after reading the reviews my wife booked for father's day. To be fair the service was very good we had a waitress called jess that made sure we were looked after with drinks. Average wait for the starters and mains. This is when it went downhill for me the kids meals were fine to be fair but the mains which were sirloin roast were awful. It's a real shame as not really much excuse as the restaurant was very quiet 15 odd people in. The meat was grey and very overcooked like chewing on and and leather leather boot. We both
Ian rodber . 2024-06-16
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Hubby and I popped in for an impromptu celebratory dinner and we were super impressed. Our server gave us such a wonderful experience! She was really attentive, made some fantastic recommendations and made sure we were well looked after. Food was absolutely delicious. Meat was well cooked and had good flavour- Make sure you try the butter chicken wings!
sach walker . 2024-06-13
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First time in Bar and Block last night for after work drinks. Comprising mostly of 2 for 1 cocktails and wine. Brilliant staff equally brilliant service. We are all going back for food as it looks fab. This will be our new drinking venue. Best place in Sutton, stylish, clean and worthy of a visit imo
Sarah Henry . 2024-06-05
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Love going to Bar and Block and Danielle really makes the experience with her exceptional service and epic personality, so helpful and enthusiastic. The short rib meal is amazing, certainly a go to for me. It was my birthday and Danielle really looked after me and made the experience memorable. Thanks Danielle.
Danny Cash . 2024-06-02
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We submitted our order in advance for 12 of us on our annual Epsom trip. We were staying in the adjacent Premier Inn. On arrival for our confirmed 730 booking no table had been set aside and the waitress was unaware of our order citing two chefs had rung in sick. Is there no business continuity plan. Waitress stated we'd have at least an hours wait before we could order . Seemed odd as the restaurant had about 6 customers. Whilst staffing is not the lady's fault her attitude did leave a lot to be desired. We ended up leaving the restaurant and took our business elsewhere. This is thd 3rd year running we have encountered issues with this venue although not of last nights magnitude . I will be backing this up with an email to the chains CEO on our return to West Yorkshire on Monday It gives me ni pleasure in writing this review however from experience this venue is not fit for purpose
Wrose Bantam . 2024-05-31
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Really friendly staff and efficient service. I'd happily go back.
Howard Coan . 2024-05-23
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Had a beautiful steak and chips tonight, Jordan gave amazing service and the chefs cooked a great meal. Will definitely be returning
Mark Shapland . 2024-05-20
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Very bland food, took really long to get our order despite empty restaurant & when we politely mentioned our feedback, the waitress got a bit defensive.
Diana E . 2024-05-17
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Nice eatery but a little on the expensive side. Couldn't fault the staff or the service.
Paul Cohen . 2024-05-07
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Breakfast buffet is fantastic and great value. Staff super helpful and efficient
Bradley Cross . 2024-05-06
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Great food as part of a premier inn hotel package.. really lovely staff who are working very hard to keep their customers happy
Debbs Cameron . 2024-05-05
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Excellent service From happy people
Darren Boyd . 2024-05-04
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Danielle is my favourite. She is now the one I look out for when visiting the restaurant. She has superb energy and is genuinely herself, her customer service is everything and more. I hope the mangers do reward you accordingly as you work impeccably hard. You are definitely our Employee of the month. Thank you so much.
Mo Stuart . 2024-04-18
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Food and service was excellent.
Annette Basford . 2024-04-17
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Service was decent, a little slow with the drinks initially, although there was a large group/party going on, so that may be why. The main we had, a shared Chateaubriand, was better all round than 2 more exclusive (more renowned) restaurants we'd had the same meal at. For starters the cut of meat was worthy of a Chateaubriand. Plenty of sides and accompaniments, including extras to choose from. A little attention to detail (e.g. checking there's enough cutlery on the table) would help the overall score. The ambience was fine, but a little more 'pub-like' than restaurant-like, including the overall look, which was a shame given the overall food quality. Found one waitress a little rude, fronting up the waiter in front of the customer because he was chatting to us at the at of the meal/while paying. His strong service got you all a little extra tip, so keep that in mind when your bad attitude kicks in! Overall a very good meal, pleasantly surprised, and would probably return.
John Smith . 2024-04-12
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Great potatoes, tiramisu was good. Just the vegetables were a bit overcooked.
Michelle Cheng . 2024-04-10
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the food was perfect, steaks cooked exactly how i wanted it, starters great. drinks were good and the 2for1 deal was amazing for the drinks they provided, however the service was poor. it was pretty quiet for a thursday evening. the service at the start was good, the waitress answered any questions we had about the menu as it was the first time us visiting. however after we ordered we got no good service from that waitress. we didnt get a meal checkback and sat there waiting to ask for menus for desserts for just about 45 mins while the other tables were getting all the attention from the waitress. we waited for so long we ended up asking the lovely man on the bar for the bill, paid the bill and left. the only reason why this place is getting 3 stars is for the food and drink. the chefs were amazing.
emily s . 2024-04-05
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Massive thank you to Danielle our server, who was clearly very busy but still took the time to look after us. Not only did she offer recommendations, she double checked on a couple things to make sure she had the right answers and was above and beyond helpful. The food was really good, good portions and the truffle mac and cheese I will dream about until my next visit. Also 2-4-1 cocktails which were so fresh, highly recommend.
Lizzy Underdown . 2024-04-02
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Staff are so lovely and helpful especially Jessica and Danielle. They're all fun. Food is lovely and lattes are amazing 🤩
carol churchward . 2024-04-01
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Sorry, but tried it twice. Poor service at bar first time. Went back to give another chance and service was mediocre at best, no flexibility with drink specials, ribeye steak was edible but overcooked and overpriced. Hate leaving a not so positive review, but two times on two different days, won't try again.
Steve Lauro . 2024-03-30
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Great chicken souvlaki, great hosting, they took the time to talk to you
Michael Young . 2024-03-09
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Booked a table for 19.00 arrived and waited nearly 10mins to be seated but was not even though it was not busy and the waitress did see us so we sat ourselves down. Then had to wait 25mins just to get attention of a waiter just to be seen and order drinks. After waiting 25mins we ordered all our good and drinks to have in one go. We ended up waiting again and countless times trued to get the attention of the waitress and ended waiting a further 20mins just for our drinks to arrive even after reminding them.Further on from ordering our food at 19.20 we did not receive till 19.55 and during earing my salad I found a piece of plastic in the bowl. Had to get the attention of the waitress and she never apologised but was rather due and said it was oinon and she can being out 50 to peel and prove it. Absolutely appalling customer Service and just disgusting.
Bethany Stanton . 2024-03-05
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This place is a very great spot to socialize. It is kids friendly and the atmosphere is just superb, very neat. Staff are very cheerful and helpful. The experience was awesome. Thumbs up👍🏾!
Keziah O'Shalom . 2024-02-20
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I dined at Bar + Block tonight, hoping to enjoy a well-cooked medium-rare steak. Unfortunately, my experience fell short of expectations. Despite expressing my dissatisfaction and sending the steak back, the second attempt was just as disappointing—dry and overcooked. The extended waits between dishes added to the frustration, making it a less-than-pleasant dining experience. Although I appreciated the gesture of a discount on the bill, the overall quality of the meal left much to be desired. I left the restaurant with an unsatisfied palate and a desire for a better steakhouse experience.
Stephan Low-Foon . 2024-02-17
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SUTTON Shocking.... seated at 7.30, waitress took order 8.30, bar refused to give us water as "you have to order with your server", starter arrived 9.30. Starter plates never cleared. Mains arrived 10.30. Desserts never arrived, 2 cocktails never arrived. 5 tables left without paying (according to the waitress) . We paid £252 exactly as per the bill (even thought desserts and cocktails missing) as When we bought up the missing items the waitress went into full on screaming mode and used the F word and literally threw the bill on the table. Even after paying the full bill of £252 they claimed they wanted another £101 .... for what? They have serious management issues and poor staffing levels. Shocking evening, not surprised to find 3 other one star reviews for the same night and same venue
anita newark . 2024-02-15
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We arrived at 19.45 and did not get our food until nearly 22.00 they even managed to get this wrong after asking us 4 times what we had ordered. Some people that arrived after us were getting thier food before us by the time we got our main there was no time left for us to get dessert as the waitress told us the kitchen closed at 9 but as I said we didn't receive our main until 10. And to top it off all they did was take our drinks off the bill wich were only 2 cokes I used to really like Bar and block but won't be coming back after tonight
Ryan Turner . 2024-02-15
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The evening turned into a complete disaster as we waited for an hour without being served. The frustration reached its peak when a customer had to take matters into her own hands, getting up to retrieve her own food and publicly announcing her two-hour wait. Additionally, witnessing another couple enduring the same ordeal of being ignored for over two hours without receiving their food was utterly disheartening. Eventually, the situation became intolerable, forcing us to get up and leave, utterly disappointed and disheartened by the lack of service and care. This Valentine's Day meal turned out to be a far cry from the romantic dining experience we had hoped for, leaving us deeply dissatisfied and unlikely to return.
Troy S . 2024-02-14
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Had a relaxing drink with friends. Friendly staff, food looked decent.
Daniel S. Fowler (DAN) . 2024-02-11
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Got here at 1pm for sunday roast only one staff poor women running around trying to serve everyone food and drinks, atleast 3 familys came and left as everything is so slow, as you can imagine with one staff. We had a main 2 hours later, longest i have ever spent in a restaurant. Will never go again unless they have more staff, food came burnt, new management total disaster
Shangevan Chandrabalan . 2024-02-11
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Very slow service wouldn't come back
Ty D02 . 2024-02-11
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The food took slightly longer than expected but the staff was really polite and attentive in the meantime. Can’t overstate the quality of the dishes – the steak and chimichurri was brilliant!
Ignacio Muñoz . 2024-01-15
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Amazing restaurant with fantastic staff and kid-friendly as well. Thank you to one lovely lady Danielle...really enjoyed our time here❤️
Rachel Ashanty . 2024-01-13
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I have been refused service at this place avoid waitress rude and constantly taking smoking breaks. I have a assistance dog with me and the chef jay accused me of not being deaf he shouted at me with the boring waitress she needs to stop smoking whatever it is it smells. Also the chef cooked a chicken breast i ordered and paid £5 for my dog and this has made her vomit and diarrhea shes an old dog and this has food poisned her this is discrimination and people are getting unwell the waitress is not washing her hands the bearded chef needs customer service training and so does the waitress shes 2 faced smiling at other customers but is very rude to me she gave other customers the menu i am a paying guest at premier inn and she has treated others differently i suppose she expects big tips A tip i can give her is HAVE SOME RESPECT AND TREAT ALL PAYING CUSTOMERS WITH RESPECT NEVER WILL I EVER STAY AT THE PREMIER INN AND ESPECIALLY EAT AT THAT UNCLEAN RESTURANT SHAME ON THEM Jess i think the nasty waitress is !!
Loving Life . 2024-01-06
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It's not as expected. It says it is a steakhouse, but the steak was awful. 20 min wait to be seated £140 bill Overall, it's not good
mladen yovkov . 2024-01-02
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Really good full English breakfast buffett here for £11, great if you’re staying at the premier inn. Had to update this after trying breakfast at another place, the sausages here with the breakfast are great and croissants here are fantastic when they are fresh!
Arran B . 2023-12-28
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Been before and the food has been passable, expensive but ok at a push. Went last night for the festive menu, we'd booked a table, to be told we had to call with our food choices - which was not on the website, so no festive menu as we had not chosen our food! Settled for normal menu, burger was warm, steak was warm, no spinach or peppercorn sauce. Had to wait for them to sort it out - the chefs looked like they were having a laugh instead of working. The young man serving tried his best to sort it when we told him, and to be honest the boy did good. Not somewhere I'd rush back to.
Josefina Barrios . 2023-12-25
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Enjoyed our food here. Waitress was lovely
Karen McElroy . 2023-12-23
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Good place for a steak (similar in format to Miller & Carter). Steak cooked to order, salad was simple if a little small but the triple cooked fat chips was excellent (crunchy on the outside and soft in the middle), Cost c£30per head for mains, couple of extra sides and some soft drinks! Atmosphere was quiet maybe as it was a Monday lunchtime. Service was very good!.. Consider it was good value and worth a revisit!..
Russell Fernandes . 2023-12-20
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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