Shake Shack in City of London, Westminster

Confusing from the start. Trying to find the correct place to order was a bit of a trial. Doors with no entry. When we finally got in there only two people behind the counter, one of which isn’t serving. Food was expensive. £13 for a plain hot dog Fries and water. Hot dog was dry had been split down the middle and re cooked, rubbery and very small, like a skinny tinned version. Fries had been waiting a while and were dry And tasteless. I felt pretty conned tbh. There was a German hot dog stand that we noticed opposite. For a fraction of the price a proper sized hot dog, Not a dry piece of shoe leather. Give it the swerve in my opinion

A little crowded. But good atmosphere and sometimes with live music.

Delicious burger in this legendary market

Very Disappointing. Cheeseburger was not warm or hot at all! I've had the burger, twice, each time, a year apart, and both times the burgers were not hot or warm at all. Almost as if the patties were just left sitting on the side, already cooled. This is not the quality i expected from a big company such as Shake Shack, the quality in Hong Kong is much better, so i expected the same here. I have worked in FnB before, and know food quality is very important, especially maintaining good food quality and consistency throughout different branches. I am quite disappointed that this branch seems to not care about that. The person with the lobby duties was also very rude and could use some basic decency and etiquette lessons. Overall, would not go again. Visited Oct 15 2024 for reference.

Amazing burger, nice fries too. The big plus about this restaurant is the location. Covered in a small reserved area with artists playing below, on foot. Superb experience. The only thing I can criticize about shake shack is the lack of a children's menu; because it must be said that it’s still not cheap!

Amount of ice in the drink is excessive . Its rude to fill less than half of the cup and charge almost £5..

What an absolute tourist trap! My boyfriend and I stopped here after a grueling 13-hour journey without having had lunch, so I admit it was a decision driven by hunger rather than logic. Given the outrageous prices, we expected burgers that looked like the ones in the ads or menus, but what we got were more like McDonald's sandwiches! We paid €43 for two burgers, two fries, and a bottle of water—absolutely ridiculous. I would not recommend this place. Save your money and look for a better option!

Eating a Shake Shack burger in the UK... the meat and bread taste better than Burger King in Korea. The price is not right

The young lady at the reception on Sunday October 6th around 7:00 p.m. was welcoming. She advised me on the milkshake. The cookies & cream milkshake was excellent. I had the Shakmeister which was soft and good

Got a tiny hamburger, and the food was served cold. The hamburger and shake were tasty, but I felt mislead by the food's size considering the price

This Shak Shak is located in Apelmarket. You order in a small room, pick up the order at a counter and eat the burgers in the hall. There are some tables. As is usual in London, you have to queue here if you want to sit.

The burgers are very good, and so are the fries and lemonade. The cost is a little high in relation to the portions

OK burger and fries. It was quite busy and staff was not really communicative. Atmosphere could be improved.

Nice place in Covent Garden, excessive prices and very small food sizes. The place is very nice but it is small and the seats are very limited inside, and they are all outside. But the sandwiches are very, very good.

Good fries and Burger, but the burger is very small. It looked like a cheeseburger from McDonald's but for 10£. Too expensive in my opinion.

Nice food. Great service love the cheese and bacon.

Lovely ShackMeister beef burger and fries and fresh lemonade.

On m'avait recommandé cette chaîne. Bien que de premier abord sceptique sur les prix pratiqués, je me suis laissée convaincre de donner sa chance à Shake Shack... Après avoir passé commande de manière complètement déshumanisée (n'espérez pas écouler votre cash ici, ils ne prennent que les cartes de crédit), je ne savais même pas qu'il fallait que je récupère ma commande ailleurs, à l'extérieur du restaurant (même si je mangeais sur place). J'ai trouvé enfin une place libre en terrasse, mais avec la compagnie de pigeons pas farouches. Le burger est bon mais semblait préparé à la va-vite (tout dépassait du pain). Seul point positif : les frites pas grasses ! Bref, je n'y retournerai certainement plus jamais...

the food was nasty and the burger was raw and tasteless and very dry. the fries were not good either.

Poorly presented and badly packaged food resulting in squashed, disappointingly unexciting (expensive) food.

the food was nasty and the burger was raw and tasteless and very dry. the fries were not good either.

Poorly presented and badly packaged food resulting in squashed, disappointingly unexciting (expensive) food.

You can enjoy delicious burgers in a restaurant with a pleasant terrace. My favorite is the Smoke Shack with customized lettuce. The food comes out quickly, except on Saturdays and Sundays during lunch time, so we recommend it!

We had coffee and a cake very nice staff friendly coffee very reasonable

This place was quite busy and there was a queue the whole time we were there. You basically order from a staffed counter (cash is not accepted) and then get a buzzer that will go off when your food is ready. You then have to walk to a neighbouring building (not the one you ordered from) to collect your food! Food was good though. Smoky burger, crunchy fries and thick shakes (with decent straws). If you want sauces I guess you have to order those at the same time as your food as there is no real way of getting them afterwards, as I sadly found.

It’s ok, prices need to be reviewed for the quality

It's a rip-off to pay so much for the products we got, are you crazy? The worst experience in London, switch to something nicer.

Very expensive for what it is and for the size of the burger. The cheddar fries looked very appetizing but ultimately not extraordinary. On the other hand, being spied on and getting off the terrace without having finished the last bite is beyond the limit. We weren't the only ones surprised.

Great fast food restaurant in a perfect spot that's cool in the summer. Lovely friendly staff , the lady cleaning the tables works so hard with a smile on her face. Food is good and tasty but it's fast food so don't expect five star restaurant quality produce.

Lugar bem popular e com lanches rápidos e de boa qualidade. Atendimento muito bom. Bastante variedade de lanches. Recomendo experimentar.

I’ve got to admit it, it’s the best burger that I have ever tasted! The crinkly chips are incredible and super crispy, the burger meat is (in my opinion) unmatched!

A big difference from mcdonald’s or burger king for sure. Burgers are more fresh. More drink options like root beer, beer and wine. Better ambience and service

A good hamburger chain, the Covent Garden branch is bad! We got a hamburger without vegetables, squished with a tasteless bun. Do not recommend eating here.

Beautiful even though it was raining loads of entertainment We enjoyed much ... Thank you ...

Best Fast Food in town! Ideal for a quick break while visiting the city.

Always an insanely long queue, and no queue management/only two people working. Don’t go in here if you’re in a rush!

Mold in my glass of lemonade, I was shocked we spoke to the employees who refunded the glass and served a larger new one but this is not normal to find mold in lemonade sticking to the glass inside the glass I hope I don't get sick.. I was expecting at least a refund for the meal but not just the drink Shock and disappointed

La localisation de restaurant est parfaite mais beaucoup trop cher pour cette qualité. Repas effectué en famille avec des enfants

We have been to one in florida mall orlando last summer live it and it was just as we remembered all good great setting in covent garden

Your children will love the bugers and shakes if your looking for an unhealthy cheat day. Oreo milkshake amazing! Bit pricey and the eating area outside, It was chilly outside with no heaters but the quality burgers helped warm us up!

Delicious burgers but the size is a little small

I love Shake Shack, head and shoulders above the rest. Fries and shakes out of this world, and trust me I've had a few.

A very good burger! Portion is just right, great fries.

Expensive for the food you get. I received the smallest chicken burger I've ever eaten, which costs around £10, the chicken fillet was so small it filled only half the bun! Fries are separate at a touch under £5 and £2.75 for water. Well overpriced for the food that you get!!!!

Situé dans une rue animée du centre-ville. On nous avait dit que les burgers étaient top. Nous n’avons absolument rien trouvé d’incroyable à ces burgers. De plus c’est cher et nous n’avons pas pu nous asseoir

The food is very tasty, a clean and tidy place with toilets on site, the sales staff are nice and professional. The hamburger portions are small,Very expensive for fast food.

Good place to "hang around" The food taste is good but the portion served is simply too small . So in short it's a pretty expensive fast food. Environment is good though for this one located the Covent Garden

Nice cosy setting, the size of the chickens burger was a bit small!

Frozen custard is better than ice cream!. Rest of food was good too but the frozen custard was the star.

Vegetarian burgers were delicious

Too salty and expensive for not much

Expensive, 25€ for 2 fries and One cheeseburger.

Burger was tasty but overpriced with not much in terms of customisation options. Burger bun was tiny Chips very bland and lemon tea was just that! Not the crappy worded fizzy lemon and tea. I get more choices on how I want my burger at 5 guys and flavour. This place was limited on options and pricey in comparison

Very busy location many food choices of eateries it’s not a stand alone location . You order in the front entrance than go around back to pick up your food . There are cashiers to the right and to the left a kiosk to order yourself . Don’t wait on one line if you speak English go to a cashier . There were so many people waiting for the kiosk so I saw the cashier line was empty order placed right away . Seating in the front and back .

Great burgers, amazing atmosphere, ordering is quite confusing since they are split in 2 locals. However, front of house was very patient when placing our orders and asking for directions 10/10!

Definitely their busiest branch in london, wow!! but their quality remains consistent, the person on till was really kind and patient as we were a big group order, overall great experience as always.

Shack burger is to die omg. Our first time in london and what an experience!! the girl on tills was very patient due our little knowledge on english and took us a while what to decide to order but we did not went wrong with the recommendations. definitely visiting again!!

The shack burger is amazing, but a little pricey, but considering the area is reasonable, staff on the till was very patient and polite despite the amount of people that took ages to order. Great experience 👍👍

Excellent solution for eating in Covent Garden without too many pretensions: the sandwiches are good, above average compared to fast food, but also quite expensive. The service is fast and efficient, the setting of Covent Market is absolutely evocative.

There was a crowd when we visited. I like that the menu has information on calories. My burger of honey glazed chicken was delicious.

Very good burgers but at a fairly high price… immersion in the heart of Covent Garden! Very fast and unique service

Quite disappointing. Had Shake Shack at Leicester Square and other places but this one tasted differently, very oily and strange taste.

Lovely fast food burger and shake place in the market. Very easy to order and collect the food. Lots of sitting outside. My chicken burger was okay. Crinkle cut cheesy chips were tasty but both of them felt cold! My friend had a mushroom burger which was delicious. They have downstairs toilet so you don’t need to pay £1.50 for the toilets in Covent garden market.

In my opinion ! The best Burger fast food chain 🍔 🥰 The service is weird. You order from one place and to collect the order you have to go out to another place.

It is extravagant to pay 11 pounds for just a burger. Come on, it is a fast food....in UK you have some serious issues with the prices.

Many years of waiting only to be disappointed 😥 I may have set the bar too high, it's not bad but nothing extraordinary, the fries were almost cold, a Five-guys is better! That was my opinion and we don't all have the same opinions.

Chips were stone cold and the burger was not value for money at all

The absolute Covent Garden Cafe!

The long awaited visit to Shake Shack. Given there aren’t any on this side of the world I was very excited to try it (seemingly so were a lot of people given the huge line to both order and collect) and maybe the anticipation was too high but I have to say it really wasn’t anything to write home about. A good burger to be sure but nothing life changing and certainly pricey for what it was

The shack burger is really valid as well as the 🍟

Food was cold. Otherwise quite okay

Good first experience in this good fast food. The staff was so attentive and kind The burgers and fries are delicious! Thank you so much

Over hyped over priced over crowded burger wasn't worth the que. Should have ate at 5 guys

First time we tried the food at this fast-food place and although it seemed a bit expensive, we really liked it. Especially the burger, if we compare it to any McDonald or Burger King.

Très cher, mais vraiment très très cher. Plus de 10 livres pour un pauvre petit burger (verre bon mais TRÈS petit). Pas de menus disponibles. Serveurs peu sympathiques. Les burgers étaient bons mais trop petits

Good but could have been better

Really not great, it starts off badly with an incomplete order, then ridiculously small burgers, hot dogs without toppings and even worse without sauce for a very high price, no room inside and a terrace that is too small and unheated

Everything was terrible, they charged us double and on top of that the order was not recorded and we spent more than 50 minutes waiting for some hamburgers. Terrible service

The food came very quickly and nice staff. Food was fine, just what you expect at a fast food restaurant.

Couldn’t help myself to go to shake shack while on my trip to London & really liked this location. Wish it had more space to sit, heaters in the outside area weren’t working, but other than that it was nice. Make sure you secure a table before ordering! lol

Very bad customer service when I was here. I don't recommend.

The restaurant in Covent Garden Good chicken burger meal Only order chicken burgers because they are only halal

I visited with 2 teenagers & we wanted quick but tasty food. Saw lots of customers in the open seating area & their food looked good so we thought we’d give it a shot. We all had different burgers & they were delicious. Also tried the cheese fries, very nice but maybe a bit too much cheese, milkshakes were really good. Yes it was pricey for burgers, but honestly in London I didn’t think it was out of kilter compared to many other places. I wish you had a restaurant in the West Midlands as we would definitely return.

The order was chicken because it is halal, the service was excellent, the taste was good, and the sessions were beautiful The order was chicken because it was halal, service was excellent, the taste was good, and the vibes were beautiful

Nice place for lunch Very good burgers Fries with cheedar sauce, so nothing to do with France

Decent food, not excellent, normal service given that I collect it personally at the counter

Classic fast food that you find everywhere in London, 2 cheeseburgers and 6 chicken bites + 3 portions of chips and 2 cokes £46, same price elsewhere you eat much better

Thanks for helping me taking back something I left there!

Service was quick. You can use one of their ordering screens, and you then allocate a buzzer to your order, pick it up, and wait for it to buzz. You then go to the service hatch next door. Food was nothing special, but hit the spot for a stop gap before our main meal later. No real interaction with staff, but when being handed your order, it could have shown a bit more interest instead of just pushing our food at us.

Horrible! Was served cold crispy chicken bites which was poor quantity, too salty but of course so overpriced. Why can’t London do decently priced hot food?!?!?!?

the food was good, same as every other shake shack. quite limited seating at peak times so be prepared to wait! great though! will be back

Amazing chicken burger. Yes it is more expensive than elsewhere but it is unique and you won't eat another one like it except at shake shack.

Good but limited inside seating

Great, the best franchise burgers.

Decent burger flavour and good portion, not really a "burger person", but hits the spot however lots of other good options out there nowadays. Reliable choice if you need that burger "hit"

all is good..... Food.....Hospitality..... Atmosphere...... The name Look is just Best

Essenzialmente un fast food dentro a Covent Garden. Il cibo è buono per essere un fast food, ma molto costoso per essere un fast food. Bello l'ambiente circostante.

Prezzi esagerati per dei panini minuscoli. Servizio disorganizzato e carenza di posti a sedere che per di più non sono controllati. Siamo finiti a mangiare in un gradino per terra, mentre persone che non avevano acquistato da loro erano comodamente seduti nei tavolini.

Natürlich gibt’s bei Shake Shack den besten Fast Food Burger, auch die Pommes sind richtig lecker. Nur der Preis ist echt heftig aber es lohnt sich besonders wenn man es noch nicht probiert hat.

Bons hambúrgueres. Experimentei também o Shake de pistácios que adorei. Das melhores opções para comer por valores aceitáveis.