Shake Shack in City of London, Westminster

A fast food restaurant just the way we like it, with quality beers on the menu, which is no small feat. The staff is friendly.

Cold fries, loveless burgers, stomach ache afterwards… not worth the money

Very tasty mushroom sandwich. The only bad thing about the place is that you're afraid of getting a pigeon shit on your head.

Is a fast food smash burger. It is (albeit by a very narrow margin) the best burger I have ever eaten, even though I have eaten many different burgers in many different places. The service is fast. I would only rate it 2 stars due to little help with the order and also a lack of friendliness. The atmosphere is relatively nice, but the area is also relatively noisy and it is difficult to find a place for more than 4 people. If someone likes smashburgers and is willing to pay over 15 pounds for it, I fully recommend the shop. If you don't like smashburger I would go somewhere else. If you don't know what smashburgers are, you should still go and try it out. (I'm sure most people will enjoy it) In summary, only 4 stars (but I always rate very critically) because the service wasn't that good.

Personal favourite burger chain. Fries, burgers, shakes - all are great. Service was awesome, some of the nicest people. Somewhat pricy but if you’re craving a good burger with fries don’t sleep on the Shack

Hot dog is literally just a sausage and bun, nothing more. Even ketchup and mustard you have to pour yourself.

Very expensive, it's barely better than McDonald's or Burger King. Tasteless tomato.

Classic fast-food, but the quality of the food is poor, very dirty, it costs a lot and the cheese sauce tastes like mold, I don't recommend it at all

Fast food burger restaurant with very good product quality. We really liked both things we tried and the location. We ate on the terrace in the sun and it was a very pleasant experience. The best thing is that they sell the best beer in the world: Estrella Galicia! A joy to find it in the letter.

Yum food. Great customer service

There is no service Food is cold and over priced Just stick to the milkshakes I think

Very rude staff. They made us waste money after telling us that our order was in their system, but it actually wasn’t. When we went there to ask, they sent us away and treated us terribly. The food is not worth the money spent—very bad experience.

Very good, nothing to do with French fast food, cheddar fries and chicken 🤤

In a superb setting, you have a first room to order then you come out to collect your order. We just had a milkshake but it was terrible! It's possible to sit in the middle of Covent Garden and enjoy the place. If you are a milkshake lover I highly recommend it!

Pleasant staff. Pretty good for a fast background I recommend

Great spot for a shake shake that have done a good job of adapting to the strict space they have in covent garden. It was busy but we managed to get a seat and the food was ready to be picked up quickly Nice to see staff were on hand to shoo away the covent garden pigeons. Would recommend!

Always a real pleasure to eat the shake shack crinkle fries! In addition, the setting here is very pleasant

Very tasty and cosy outside on the terrace!

Proper hype job in my opinion. Great location but if you are dining outside you will be harassed by pigeons feeding on food left on tables by other patrons. Chips where stone cold after immediately collecting them. Vanilla Shake was a good consistency but completely flavourless.

The tables are uncomfortable and you may feel cold sitting in cold weather. The food is very delicious. You should definitely try it!

Great food in great environment!

The food was okay, the service could be a little bit better but in overall ok.

Very slow service and burger far from good, for an exorbitant price given the quality of the products and the size of the burgers! A vegan burger and a vegetarian

Pretty delicious burgers, the bad thing is that there are quite a few people and few tables.

Yeah, not great, it’s expensive for what it is. I don't understand the hype around this channel. Take chicken buger, the chicken is super super good and the bread too but the portions are small and the fries are quite dry. Ice tea is bad too, I don’t recommend it.

Veggie burger was nice. Didn't like eating in a cold courtyard. Someone left their bag unattended, making us very nervous. As we were eating in an unattended outside space, there was no-one to alert.

A little bit packed on a Saturday but that’s a good thing , it means central London is still a visitor attraction and economy is better for it. Came with my five year old and would like to say thanks to a lovely server called Agni I think , who took care of us , as I couldn’t leave my daughter on her own whilst collecting the food so he offered to assist me with this. He was very attentive and caring , and I believe it was his birthday today , what a lovely your man, we need professionalism and more passion like this in this industry!

It is located inside the market, every time I go to London I visit this market

Why does it ask for your personal information on the self service machines to order some chips??? I went up to the till and just paid like normal instead. I bought a concrete, something that I've wanted to try for ages and I found it far too sickly sweet tbh. I don't think that I'll get another one.

Delicious burgers, fries, and shakes here! We weren’t disappointed, and it’s very centrally located in Covent Garden. The chicken is halal, which is a plus for us as Muslim tourists. While slightly expensive, it’s expected given the central location. The loaded cheese fries were a great complement to our meal. Although the staff weren't super friendly, they served our food quickly. We enjoyed the vibrant ambience of Covent Garden and managed to find seats comfortably.

They have great Burgers with decent portions and great quality. Quick service, fair prices, and fresh ingredients make it a perfect spot for a satisfying meal.

Very high prices for a simple sandwich, without a drink, 12 euros

Had the most wonderful experience being served by Silvia! She was extremely polite and answered all my questions! Wait time to pick up food was minimal (I think it was less than 5mins if not 3) I had the shack burger which was juicy and quite tasty. The sauce is REALLY good! Salad was fresh. I wouldn’t say it was worth £9/£10 though. I also got the crinkle cut fries which were underwhelming.. £4/£5 for a decent portion of crunchy potatoes? Need more seasoning and potato content. They were flavourless, empty, crunchy potatoes. I would pay £3, at a push, for them. Now the chicken bites, they were exceptional! 🔥love them! Quite pricey at £6/£7 but I would get them again. They are like real big chucks of meat coated very nicely! Could be a little less salty though. The Raspberry Cheesecake Shake. What I came here for. Absolutely delicious! Highly recommend. The general staff are great and very helpful. Dining area is very small and it’s outside so can be cold. The worst part are the pigeons flying VERY close to you as you eat. Not comfortable. Wished I ordered for takeout instead.

Delicious burgers, fries and shakes here. We weren’t disappointed, and it’s very centrally located in Covent Garden. Slightly expensive but it’s expected given the central location. We tried the Strawberry Cheesecake milkshake, which was delicious and complemented the loaded cheese fries and burgers. Shakemeister is highly recommended as well as the Mushroom burger. Staff were not super friendly but served us the food quickly. We enjoyed the ambience in the center of Covent Garden, and managed to get seats despite being rush hour at lunchtime.

Nothing to say about the food itself, it's the same classic shake shack I've had in other units. But the service was very efficient, polite and fast. Nice area to seat, clean and open. If you are in the area and want a fast/simple meal, it's a nice place to stop.

Very good hamburgers that you don't find in France

The staff are rude and have no manners. Plus the food was cold. Utter waste of money.

Easy place to just pass and pick up food. If you’re busy around London. Even though it was busy my food only took around 10 minutes so job done I think.

Very good burgers (but a little expensive). Incomparable to other fast food, American-style bun, homemade sauce, and fresh produce. Very crispy fries but order extra. The portions are very generous

it’s good but price is too expensive for what it is i dont like the tea

Food was really good. Lot of wait due to holiday season, I believe it was managed as best as possible.

Unfortunately it was far too full

The person who took our order wrote down the wrong pager number (147 instead of 157) and hence they kept calling the wrong number when the food was ready. By the time we noticed the mistake it was about 10 minutes later and the food was cold. No apology was offered.

So disappointing. Nothing like the US version. But to be honest the staff ruined it for us. Incredibly rude in seating area to our family. I think there are much better options locally. Poor experience, needs a change of management at least.

I found this branch of Shake Shack walking through London, I had only tried them in Mexico and the ones in this branch maintain the good flavor :)

It closes 20 minutes before the time indicated. Staff super impolited. Laugh and do not want to work

It closed 25 minutes before the time! I wanted to take away and the workers laughed at me! So poor service, not coming back…

Thanks to Sami 👍🏻 great experience

Great burger.. but couldn't find the entrance!!

Great eating space inside Covent Garden. The staff are fantastic and super helpful. Burgers were good, although not exceptional on this occasion. Milkshakes were spectacular 🫶

On the positive side, the meat of the burger as well as its bread which are good. Otherwise, the cheese is nothing special, the fries are bland. The service is cold, with no intention of helping or indicating. Also, the portions are very meager.

Expensive and limited options. Way better places in the area

Really very expensive for what it is! And not that good... too bad!

Called here for an early dinner. A decent enough fast food burger outlet that is a step up from other fast food outlets. All well cooked and very enjoyable. You can get a beer to have with your meal as well. Heated outdoor seating is available.

Four stars because it is one of the most expensive fast food restaurants in the city, and because of the great confusion and lack of internal and external seats in the restaurant. For the rest everything was really excellent, 5 star food. Advised.

I am totally against the fact that when you order a hamburger, they don't come in the potatoes and go aside. Even so, the burger is very tasty, but I expected it to be much more.

Far too expensive but always good

Lovely spot to get a shake shack

It was delicious! Super fast service and wonderful Christmas atmosphere. Too bad it’s not offered with a cheaper menu. A little confusing between ordering, collection and terrace which are separated

The guy manning the seating area is EXTREMELT RUDE - so unprofessional

Worst fast food in London Disorganized, too small sandwich, dry burger and very high prices. £40 for 2 sandwiches and 1 drink.. meh

A place full of flavors with a lot of life. Beautifully decorated for Christmas.

I didn't really understand what the hype was about these burgers. It's certainly good but it's not worth a 5 guys at the limit! In Covent Garden a covered terrace is nice but closed quite early in the evening.

Terrible. Have high hopes for food as people were recommending it. Even comparing it with five guys. Not even close!

Very busy . Burgers amazing though.

Disgusting. Cold food. Not Recommend 👎

Super good!! A little expensive but honestly it's well worth it 🔥

Delicious but always super overcrowded

Not that good compared to New-York's, and the prices went to the roof

Awesome staff. Very helpful and friendly. Thumbs up service.

yummy yummy！ i use unidays it can buy 1 get one free:)

Shake Shack in Covent Garden is the perfect place for anyone looking for an easy and delicious meal! Ordering goes smoothly and preparation is impressively quick - ideal if you're hungry and don't want to wait long. Best of all, the seating in the historic Covent Garden Market makes dining a special experience. One can enjoy the lively atmosphere while biting into the incredibly tasty burgers and crispy fries. Perfect for a short break in the middle of London – Shake Shack is a real treat!

What an amazing experience on Shake Shack at Covent Garden, London. I had Dined In with family. Wonderful Quick and efficient Customers Service, Happy Smiley people on hospitality and Made the food Hot and Quick! They have a huge dining space just outside where you order. Imagine listening mindblowing Orchestra playing on Background and you're sitting on a cozy open fully decorated space with a massive crowd. It was a great experience indeed. 10/10 🔥💯

The burgers are pretty good, but the value for money is bad.

I had an excellent meal at Shake Shack in Covent Garden! The burger was delicious – juicy, well-seasoned, and with all the fresh toppings that make Shake Shack a favorite. The crinkle-cut fries were crispy and paired perfectly with their signature dipping sauce. It’s classic comfort food done right! The service was efficient, and the staff were friendly, making the experience even better. The atmosphere in Covent Garden is lively, and it adds a fun vibe to the meal. The location is convenient for a quick bite while exploring the area. Highly recommended if you’re looking for a satisfying burger in a vibrant setting!

We ate excellent pizza in a restaurant under the stairs and attended several performances including violins and opera songs. It was beautiful

After trying Shake Shack several times in New York, we decided to try the one in the UK too. We took two Shake Burgers, one classic and one double, and the crinkle cut fries. All very good, you can feel the difference slightly with Shake Shack USA (slightly better), but my opinion is absolutely positive. Dining with Christmas decorations in Covent Garden also has its charm. Promoted 👌🏻

Fun little station for shake shack. I did not purchase a milkshake here but my friend who did was complaining about a bad stomach the day after. We walked all across London so this guy could drink a milkshake. I guess it wasn't really worth it but I do recommend it none the less.

You can enjoy delicious burgers in a restaurant with a pleasant terrace. My favorite is the Smoke Shack with customized lettuce. The food comes out quickly, except on Saturdays and Sundays during lunch time, so we recommend it! P.S.) I also had the limited edition burger, and it had a spicy sauce and was delicious! Be sure to visit this store on a nice day!

Price/quality is still on the high side, all fine but nothing special compared to, for example, Five Guys. Clearly better than McDonald's. Furthermore, a bit confusing construction where to order, because this is separately linked.

Really good burgers, for a food chain. But there are better burgers in London ;) Usually there is a que for about 10 minutes and then you have to wait for the food for another 10-15 minutes, so expect to wait around 30 minutes before you get the food.

Decent shake, cheeseburger pretty poor for £9 especially as you could get x9 McDonald's burgers for the same price and of similar size/taste. Rude service too. Definitely wouldn't repeat the experience.

A terrace under the convent garden to enjoy one of the best fast food burgers A treat

Rubbish burger that was cold, chips were cold drink was ok and all for the fantastic price of £18.50 ish Plenty of other far better options a stones throw away wish I hadn’t gone here. I just wanted a quick fix for food should have gone to five guys that was 200m down the road but thought I’d try something new. Won’t ever go back

Unfortunately the food was cold and the price for the portions was not justified. In addition, the iced tea wasn't any, just unsweetened black tea. It's a shame, but definitely not again...

No, just no. We just wanted to have a quick bite before the show at the ROH. Almost £60 for 4 burgers, 2 orders of fries and one drink. We had to wait for 20 minutes for our food. First bite - the burger patties were almost raw. Thinest layer of crust, then raw beef. No mention on the menu that burgers are served anything but done (which these were patently not). We ate the fries, which were mediocre and lukewarm, and ran to catch our show. Never again.

Went yesterday, and the female server is extremely moody and rude. Her male colleague, however is lovely. Food is good, quite a long wait time but understandably so.

Burgers were really greasy chips were a bit cold, for first time in there and the price I’ve been to better better burger places

Really overpriced and excessively expensive. £50, for two burgers, 1 hot dog, 1 fries and a coke that 3 people shared. The fries are not worth the detour and the famous sauce that we hear so much about is not even included. Frankly disappointed.

Confusing from the start. Trying to find the correct place to order was a bit of a trial. Doors with no entry. When we finally got in there only two people behind the counter, one of which isn’t serving. Food was expensive. £13 for a plain hot dog Fries and water. Hot dog was dry had been split down the middle and re cooked, rubbery and very small, like a skinny tinned version. Fries had been waiting a while and were dry And tasteless. I felt pretty conned tbh. There was a German hot dog stand that we noticed opposite. For a fraction of the price a proper sized hot dog, Not a dry piece of shoe leather. Give it the swerve in my opinion

Really rude staff that tried to close the area we were sitting in, even though we were half way through a meal from their restaurant.

A little crowded. But good atmosphere and sometimes with live music.

Delicious burger in this legendary market

Very Disappointing. Cheeseburger was not warm or hot at all! I've had the burger, twice, each time, a year apart, and both times the burgers were not hot or warm at all. Almost as if the patties were just left sitting on the side, already cooled. This is not the quality i expected from a big company such as Shake Shack, the quality in Hong Kong is much better, so i expected the same here. I have worked in FnB before, and know food quality is very important, especially maintaining good food quality and consistency throughout different branches. I am quite disappointed that this branch seems to not care about that. The person with the lobby duties was also very rude and could use some basic decency and etiquette lessons. Overall, would not go again. Visited Oct 15 2024 for reference.

Amazing burger, nice fries too. The big plus about this restaurant is the location. Covered in a small reserved area with artists playing below, on foot. Superb experience. The only thing I can criticize about shake shack is the lack of a children's menu; because it must be said that it’s still not cheap!

Amount of ice in the drink is excessive . Its rude to fill less than half of the cup and charge almost £5..

Eating a Shake Shack burger in the UK... the meat and bread taste better than Burger King in Korea. The price is not right

What an absolute tourist trap! My boyfriend and I stopped here after a grueling 13-hour journey without having had lunch, so I admit it was a decision driven by hunger rather than logic. Given the outrageous prices, we expected burgers that looked like the ones in the ads or menus, but what we got were more like McDonald's sandwiches! We paid €43 for two burgers, two fries, and a bottle of water—absolutely ridiculous. I would not recommend this place. Save your money and look for a better option!

This Shak Shak is located in Apelmarket. You order in a small room, pick up the order at a counter and eat the burgers in the hall. There are some tables. As is usual in London, you have to queue here if you want to sit.

Got a tiny hamburger, and the food was served cold. The hamburger and shake were tasty, but I felt mislead by the food's size considering the price