Subway in City of London, Westminster

Staff were polite, restaurant clean and tidy, just about what you get in most subways

Good customer service by Kaushal and Jaspreet.

The food was acceptable but not the best, the staff was quite friendly but quite a few people came in, drugged to the last cell of their body, and they didn't leave us alone. In short, an acceptable place.

I have eaten at Subway millions of times but this one in particular disappointed me. I didn't like the customer service or the cleanliness of the premises. My sandwich was barely toasted and didn't taste the same as usual.

Staff engaged in shouting conversation with each other barely looking up at me the customer who needed to repeat my toppings multiple times to complete the order. Left feeling like I was unwelcome and not a paying customer. Store was empty with no queue leaving no explanation for the distracted employees.

Letting someone sit outside a business with a cup in front of them is one thing, but letting a group of vagrants make themselves at home and using the business' apparatus is something else entirely. Very off-putting, the management should work with police about the problem if they're too intimidated to stop the vagrants taking advantage like that.

Quick service and it was very quiet...

The restaurant was a ghost town when I order my food it was triple the amount then I should have been charged the refund was stressful and complex the staff weren’t very helpful or kind

Delicious nachos & subs! Mostly friendly & sociable staff!

Good service, food is quite nice. Shame about the homeless outside, not a great advert

I had never had subway before so decided to give it a try. I Visited today at 12:00 and I was very impressed with the attentive customer service. The guy at the counter was very warm and friendly, he recommended me the breakfast sandwich and helped me throughout the whole process. 10/10 would recommend!!!

I hope it's the correct one but Jahid did made my night I was waiting for bus and i told him I had 3mins and goes what he made my sandwich 🥪 3mins or less made my bus in this strike going he is the guys for quickly sandwich 🥪 😅 Big ups for JAHID

Aman was very helpful and attentive as well as fast with my order!

Very poor customer service. There were queues of people waiting to be served with poor communication between the staff and the customers. They also said I could not scan my subway code as their scanners ‘weren’t working’ which I didn’t believe one bit.

Restaurant très sale, l’employer est seul et préfère ne rien faire que de s’occuper de cela. Les clients sont obligés de nettoyer eux même les tables pour manger.

Server ignored all customers for 5 mins while he continued cooking bread. 0 communication skills. All tables dirty with food and rubbish. 1st August 6:55pm

A delicious subway, really hit the spot. Always great for vegan and gluten free options.

Good location. Quick and easy bite. Staff were nice.

Food was good, a shame they don't allow you to choose your own salad and Sauces on the new subs

I got food poisoning from eating the cheese steak sub ... disgusting

Very good customer service. The food is made very quickly and the staff is so kind. Best subway in the world

Very rude staff. Frowned and didn't allow customisation to my sub, which I consider to be the best part about subway

Pocas mesas, pero pese a ser extranjeros nos explicaron muy bien todo y pedimos sin problema. Muy recomendable

This public urinal is out front the store.

Worse subway ever. After 5 minutes waiting someone to show up, staff told me he was busy doing a delivery order and couldn't serve me and I should come back in 15 minutes. Horrible customer service

Super rude staff! He was was taking my order and talking on his phone loudly!

Very rude employee. Perhaps because I am American. Uncalled for rudeness, and I was polite.

Sandwich was quite banger. Ehhhmmmmm workers need to get hearing aids, otherwise, perfect👌👌

no chicken didnt had every menu, customer was very nice and everything was clean

Ambience is really good. Staff is quite cooperative. Cheese toast is a must try.

The new Subway TLC (tastes like chicken) I was mildly scared on my first bite. The texture felt just like chicken It tastes like chicken too, it reminded me of roast chicken I ate as a child. I had it with plant based mozzarella slices, peppers, red onion, sweetcorn & garlic aioli I really enjoyed it after I got over my initial reaction of "oh god is this actually meat, has there been a mistake, best read the receipt 9 more times to check" The cookie was good too, it's sweet but not so sweet that it feels sickly sweet. It has a nice chewy texture, is that what all their cookies are like? I've never had a cookie from there before now Well done Subway. I also gave some to my partner (who isn't vegan) and he was impressed and said it was like chicken too

Violently sick 2 hours after eating chicken and bacon roll . Avoid

Rude staff horrible customer service

Terrible experience! I had a discount voucher but they didn’t accept it, only told me at the end. I ordered a wrap with salad inside and got a tiny slice of lettuce, one of cucumber and one of tomato. I asked if they could add some more and they said no! They put loads of sauce instead of the little I requested. It was horrible and I had to throw it away. I’m never returning there

It was not halal and the customer service was horrible

Worst service ever..very disappointed by the service provided and require further training in how to do customer service. I will not come again for sure, hope you will consider my concern and disappointment.

Bad service and the sandwich tasted rarely

I’m not one to usually complain, but the service or rather lack of service we experienced at this eating establishment was absolutely disgraceful! Between my party of six we spent approximately £50 but were refused a tap water. In fact, I was told that if I wish to have water I need to buy a bottle or go elsewhere! I fail to understand why this polite request was refused especially as I am a regular customer that frequents this Subway on a weekly basis and the member of staff was standing next to a tap with paper cups! I shall not be returning to this particular franchise anymore. The staff were also wearing headphones so I ended up repeating myself on occasions just to order. It’s disappointing to say the least as these two members of staff are giving Subway a bad name. What a disaster!

Their service are very nice and as well the subway colleagues are very politely behaving.

SO BAD. They sent my delivery missing 80% of what I ordered with no explanation and they definitely were not all out of stock items they were basics.

כריכים בסיסיים, טריים וטובים. לקחנו חצי כריך גבינה וחצי כריך סטייק וגבינה. כריך הגבינה היה דל, עם 2 פרוסות גבינה וזהו. כריך הסטייק היה נדיב יותר, עם כף גדולה של סטייק קצוץ וגבינה. בנוסף ירקות טריים. עסקה סבירה ב-8£.

Catching up on reviews, was here not too long ago on a weekend morning, the shop was pretty dirty along with the floor and chairs. they need to get a deep clean done.

Really small shop, average service but expected for Subway

Really dirty shop. Crumbs all over the floor and tables. I also saw lots of little black dots on the walls, then I realised there were hundreds of flies everywhere! There was one guy on himself during a busy spell and the sandwich was fine

eat fresh? was mold on my bread

Local pequeño pero la comida bien, servicio rápido

Very poor service. I asked about plant based options and two guys working here were rude and had attitude (especially the one who served me initially, on the right in the photo). He did not listed and bother explaining although I asked twice what vegan options three times what veggie delite consists of and he showed me veggie patty, I asked twice and he showed me the aame thing. I then asked for multi-seed bread, he took italian herbs and cheese, I said I don't eat cheese and he keep cutting the bread asking if I want it toasted. I repeated 3rd time that I don't eat cheese and he said: well this one is with cheese. They then changed their mind saying that veggie delite does not come with patty - my friend and I were surprised that he did not tell this when I initially asked in the beginning repeating the question. It just felt that those guys did not want to be there, did not bother explaining kindly what sandwiches consist of and just aren't bothered about how they serve customers. They rushed making my friends sandwich although there were no customers. Extremely poor service and rude staff.

The service person was literally about to cry. He was so rude and even he charged us more than what we ordered. Nobody forced him to work in night shift. If he can't handle.

popped into the subway at Milton keynes station to get a coffee as they were the only place open and the coffee was really nice and only £1.89.

Long wait. Tables left dirty. Lack of staff.

Open till 10 pm ! One of the few subway

Food was fine , but I have never seen a more miserable server . A smile goes a long way !

Absolutely poor, the Subcard doesn’t work it has been several weeks now. Therefore, can’t even use the points. 🤦🏽‍♂️

Cheap, so value for money. But food is ehhh

Just like most subways, small seating area. Some breads etc were not available on my visit. Cookies were hard

Duże i smaczne bułki z różnymi dodatkami ,miła i szybka obsługa:)

Is there anything more heartbreaking than takeaway, open it once get back to work and this is all you get. I get this was all you had left but really.... you charge the full amount for this and you forget my dip :(

It's okay. Tuna isn't up to much

Quick and easy close to The Strand and Trafalgar Square. Not too busy and decent quality.

The guy doesn't know how treat costumers, very rude

Tasty food at a accesibile price. The staff was kind and friendly

Great customer services. Nice and clean takeaway shop

Not the freshest of ingredients, but it may have just been a bad day.

My craving for a subway was destroyed when i arrived to this particular shop. As you can see from the images my choices for toppings where close to none. And the meat part?(Left Fridge) all were put away and I had to choose with them being in the storage fridge. How to make things worse? The staff member at the time (Afternoon 10/12/2020) was zero apologetic or seemed to care at all. Please note down this was 45 minutes before closing, NOT 1 minute.

Took a bit long for them to come, but the food was top notch

quick service and helpful staff

I ordered the chicken and ham sandwich, the prep was fast and the staff was polite.

I went in for a Sub, they gave me a Sub. The Sub was tasty. Sub!

Un clásico. Lugar para comer un bocadillo rápido y salir del paso. Pero merece la pena porque están muy muy buenos.

Very bad service specially the guy who works at night very rude just asked him little sauce on nachos and he charged me £0.30

So much cross-contamination of ingredients and food handling.

Loyalty points reading matchine is not working. So if you want to use your points, do not use this place.

Small Subway with some seating. Good staff, good service, good food.

OK but no gluten free bread. Other Subways provide this.

I tried it just once, but the food was just so average. Don't expect too much help from staff if you are unsure about how to stuff your bread with the many different options. If you are a fast food person, there are other chains that offer better quality products.

No toilets barely any seats but nice

Variedad de panes ,además te lo haces a tu gusto .

Excellent experience. first time in Subway. Sakeeb helped me to get the best Sandwich ever. Very welcoming & helpful staff. Enjoyed the trip in London & the time in Subway.

Shame on you Subway for trying to rip off your customers on New Years Day, went to this branch today at about 2am, ordered 2 BMT with Chorizo (at an exorbitant price) was asked if I wanted double cheese, so I figured for the extra £1 more or whatever it is now it wouldn't be too bad... The guy starts to put double Meat on the sandwich, so I explained to him nicely that I didn't want double Meat (nice trick for drunk customers who have been out celebrating New Years) and I will just take regular sandwichs, then he loads up an ordinary BMT, no chorizo, so I ask about the missing Chorizo, he points to the Salami, I explain to him Salami is not chorizo and that's a normal BMT so he offers to add extra salami to make up for the missing Chorizo... Get to the till and they try to charge me £35+ change I told him that's wrong for two BMT plus chorizo, he tell me I have double Meat, and I say no that's not the case, he tells me there is extra meat and I explain to him that's the replacement for the Chorizo (terrible service if this truly was a mistake, the person who prepared the sandwich should be telling the till clerk what my order actually was, not me). Then he comes back with £25+ change, I tell him this still can't be right and then he reveals he is trying to charge me for 3 sandwiches, again I must point out two him we have only ordered 2. 2 sandwiches at £7.89 is 15.78 atleast it was when I went to school! I was still charged £16.98 I'm going to call the over charge for the double cheese, I'm not even sure we got but still, it was closer that £35 odd. Please Stop Scamming Customers on New year's Day, I feel fortunate we hadn't been drinking this night

Nice food but sometime it's crowd over there and shop is not that big so. After all it's good.

Personale scortese, lavorano senza voglia e sembra che ti facciano un piacere facendoti il panino. Il mio cane sa trattare meglio uno sconosciuto rispetto a quei dipendenti. Panini nella media, per riempirti lo stomaco se hai fame, ma niente di più. Mah.... Diciamo male, molto male, quasi quasi è meglio andare da qualche altra parte

Open till late, clean but, not the most friendly night staff in the world.

Lots of choice, which always confuses me, but nice food.

Nice fast food to eat something anytime

I have come here several times, the fact that I always have to ask about 3 times for extra filling is outrageous. The first time I went I got my order and I realized that there wasn’t enough filling, I took a bite and barely tasted for what I had asked. The staff is not friendly and it feels like they just want to get the order done with. The place is not clean nor tidy, as person that works in a similar style shop I am appalled at how poor their organisation skills are. Additionally, there should be 2-3 people working on a Friday and Saturday night and it gets kinda busy. Staff need better training and need to stop being stingy with the fillings. I get better quality of service and food at other subways which is what makes it even stranger! How is it that all the other subways I have been to have better personnel working there.

Ok I guess if that is what you like

customer service was lacking, food was good as expected

Rude staff really nasty people working there avoid at all costs

Food as usual , the service is less good

Staff is never professional in most of their location. Usually closes early so they will refuse to serve customers, no matter what time a day you go you will be treated as if you're bothering someone.

Panini sempre ottimi. Personale poco simpatico ma basta che facesse buoni i Panini

Not drinks to refill, waste of money !!

Closed 10 minutes before they should've closed!

Hamza makes amazing sandwiches, so good that my Italian friend ate two. Also very good service! Thanks Hamza!

Top marks. Lovely food and service

Sakeeb is rude. Bad service, with an atmosphere of unwillingness to help. No one ever smiles. Very unhappy place

Ottimo panini squisiti bevi quanto vuoi

Going to this Subway for years now. Always felt welcomed. Friendly & helpful staff, positive attitude, efficient service. Good food, good value. Overall very satisfied and recommended.

The meat subs are good, but the vegan sub is mediocre at best. Please improve the vegetarian and vegan options.

Servizio veloce, ottimi piatti, garanzia subway.