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3.8

Based on 635 opinions finded in 2 websites

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Nº 4485 in 7028 in City of London, Westminster

Nº 165 of 297 American in City of London, Westminster

CUSTOMERS TALK ABOUT DISHES WITH..sandwichchicken

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Staff behaviour is very weird. They r not listening properly during making order.. Thursday evening..

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Sunny rathod (Sunny) . 2024-11-07

MORE AT Google

Worst service I have received. Even though some vegetables are missing like green peppers. I asked for a tray for my sandwichs since I was dining in . He told me that they don’t have them! I asked for a wrap paper to put it on the dirty table and he refused!

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Waleed S . 2024-09-18

MORE AT Google

Very, very good. First time at subway, loved it Sub was delicious Employees were very nice Overall 5 stars

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Clara Moscoso Solà . 2024-08-24

MORE AT Google

It is very conveniently located very close to Charing Cross train station and Trafalgar Square. The inside is good size with working air conditioning. It wasn't busy at all when we visited on a Wednesday afternoon.

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Abdullah Yildirim . 2024-07-31

MORE AT Google

I love my sub its One of my fav for a quick meal I will always choose to go sub because it is a fast and efficient meal no time wasting and it is very filling the customer service is also very good because the employees are very welcoming and kind they don't waste time get straight to the point which is very good. My favourite sub is Tuna tato the best.

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Shefu Miah . 2024-06-29

MORE AT Google

a jolly good spot reccomend it x

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Kripa Prasad . 2024-06-07

MORE AT Google

I loved the customer service and you can never go wrong with a subway sandwich!

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It Thingz . 2024-06-04

MORE AT Google

Worst service by Ahmed gets angry no kindness to customers no sweetcorns no sauces no veggies no ac nothing works in the store stills asks payment for the bags asks extra payments for veggies no respect to customers very very rude behaviour never would suggest to go to this subway ever giving star is also worst

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Heli Vyas . 2024-05-27

MORE AT Google

Tanvi and anish were amazing with us, great food, great vibes ..

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Manthan goti . 2024-05-23

MORE AT Google

Please avoid this company. I got food poisoning to the point of hospital admissions. Subway was nice years ago but not anymore

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Jessica Mendonca . 2024-05-20

MORE AT Google

We were disappointed with the employee who served us. It was as if he was doing us a favor. When he was done with the sandwiches, we asked for sides and he told us we hadn’t asked for that together. Even worse, there were no other clients at that moment.

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Matilde Rancaño . 2024-05-18

MORE AT Google

Staff were polite, restaurant clean and tidy, just about what you get in most subways

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Sally Elliott . 2024-04-10

MORE AT Google

Good customer service by Kaushal and Jaspreet.

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Monali Solanki . 2024-04-05

MORE AT Google

The food was acceptable but not the best, the staff was quite friendly but quite a few people came in, drugged to the last cell of their body, and they didn't leave us alone. In short, an acceptable place.

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Simón . 2024-02-20

MORE AT Google

I have eaten at Subway millions of times but this one in particular disappointed me. I didn't like the customer service or the cleanliness of the premises. My sandwich was barely toasted and didn't taste the same as usual.

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Lucia Burgos del Rio . 2024-02-16

MORE AT Google

Staff engaged in shouting conversation with each other barely looking up at me the customer who needed to repeat my toppings multiple times to complete the order. Left feeling like I was unwelcome and not a paying customer. Store was empty with no queue leaving no explanation for the distracted employees.

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Eric Nagel . 2024-02-07

MORE AT Google

Letting someone sit outside a business with a cup in front of them is one thing, but letting a group of vagrants make themselves at home and using the business' apparatus is something else entirely. Very off-putting, the management should work with police about the problem if they're too intimidated to stop the vagrants taking advantage like that.

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Awesomanous . 2023-12-10

MORE AT Google

Quick service and it was very quiet...

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Aleksandar Tanev . 2023-12-02

MORE AT Google

The restaurant was a ghost town when I order my food it was triple the amount then I should have been charged the refund was stressful and complex the staff weren’t very helpful or kind

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Ruby Robinson Ford . 2023-11-28

MORE AT Google

Delicious nachos & subs! Mostly friendly & sociable staff!

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Dion Knight . 2023-10-19

MORE AT Google

Good service, food is quite nice. Shame about the homeless outside, not a great advert

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Christopher Smart . 2023-10-06

MORE AT Google

I had never had subway before so decided to give it a try. I Visited today at 12:00 and I was very impressed with the attentive customer service. The guy at the counter was very warm and friendly, he recommended me the breakfast sandwich and helped me throughout the whole process. 10/10 would recommend!!!

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Amanda Koraqi . 2023-10-05

MORE AT Google

I hope it's the correct one but Jahid did made my night I was waiting for bus and i told him I had 3mins and goes what he made my sandwich 🥪 3mins or less made my bus in this strike going he is the guys for quickly sandwich 🥪 😅 Big ups for JAHID

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Sharmarke Ahmed . 2023-10-05

MORE AT Google

Aman was very helpful and attentive as well as fast with my order!

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Ella May . 2023-09-30

MORE AT Google

Very poor customer service. There were queues of people waiting to be served with poor communication between the staff and the customers. They also said I could not scan my subway code as their scanners ‘weren’t working’ which I didn’t believe one bit.

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Natasha Jones . 2023-08-18

MORE AT Google

Restaurant très sale, l’employer est seul et préfère ne rien faire que de s’occuper de cela. Les clients sont obligés de nettoyer eux même les tables pour manger.

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Simon Rivier . 2023-08-09

MORE AT Google

Server ignored all customers for 5 mins while he continued cooking bread. 0 communication skills. All tables dirty with food and rubbish. 1st August 6:55pm

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Max Campfield . 2023-08-01

MORE AT Google

A delicious subway, really hit the spot. Always great for vegan and gluten free options.

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Georgina Farquhar . 2023-07-18

MORE AT Google

Good location. Quick and easy bite. Staff were nice.

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Mo Bellamy . 2023-07-09

MORE AT Google

Food was good, a shame they don't allow you to choose your own salad and Sauces on the new subs

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Muji . 2023-07-06

MORE AT Google

Very good customer service. The food is made very quickly and the staff is so kind. Best subway in the world

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GoPlaces07255561318 . 2023-07-04

MORE AT TripAdvisor

I got food poisoning from eating the cheese steak sub ... disgusting

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Meedo Sais . 2023-07-04

MORE AT Google

Very rude staff. Frowned and didn't allow customisation to my sub, which I consider to be the best part about subway

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Mayank Kumar . 2023-06-17

MORE AT Google

Pocas mesas, pero pese a ser extranjeros nos explicaron muy bien todo y pedimos sin problema. Muy recomendable

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el zesiow . 2023-06-15

MORE AT Google

This public urinal is out front the store.

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Samuel A Andrus . 2023-05-30

MORE AT Google

Worse subway ever. After 5 minutes waiting someone to show up, staff told me he was busy doing a delivery order and couldn't serve me and I should come back in 15 minutes. Horrible customer service

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Jaqueline Bonjovani . 2023-05-15

MORE AT Google

Super rude staff! He was was taking my order and talking on his phone loudly!

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Matin Ashoori . 2023-04-22

MORE AT Google

Very rude employee. Perhaps because I am American. Uncalled for rudeness, and I was polite.

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Jackie Gulino . 2023-04-12

MORE AT Google

Sandwich was quite banger. Ehhhmmmmm workers need to get hearing aids, otherwise, perfect👌👌

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Annabelle Persson . 2023-04-11

MORE AT Google

no chicken didnt had every menu, customer was very nice and everything was clean

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tommio . 2023-04-05

MORE AT Google

Ambience is really good. Staff is quite cooperative. Cheese toast is a must try.

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Sanya . 2023-03-23

MORE AT Google

The new Subway TLC (tastes like chicken) I was mildly scared on my first bite. The texture felt just like chicken It tastes like chicken too, it reminded me of roast chicken I ate as a child. I had it with plant based mozzarella slices, peppers, red onion, sweetcorn & garlic aioli I really enjoyed it after I got over my initial reaction of "oh god is this actually meat, has there been a mistake, best read the receipt 9 more times to check" The cookie was good too, it's sweet but not so sweet that it feels sickly sweet. It has a nice chewy texture, is that what all their cookies are like? I've never had a cookie from there before now Well done Subway. I also gave some to my partner (who isn't vegan) and he was impressed and said it was like chicken too

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Scaffolding Services . 2023-03-13

MORE AT Google

Violently sick 2 hours after eating chicken and bacon roll . Avoid

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Ruby Skinner . 2023-03-06

MORE AT Google

Rude staff horrible customer service

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Emma Tshibenji . 2023-02-27

MORE AT Google

Terrible experience! I had a discount voucher but they didn’t accept it, only told me at the end. I ordered a wrap with salad inside and got a tiny slice of lettuce, one of cucumber and one of tomato. I asked if they could add some more and they said no! They put loads of sauce instead of the little I requested. It was horrible and I had to throw it away. I’m never returning there

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MARTA VAQUERO VILLOSLADA . 2023-02-23

MORE AT Google

It was not halal and the customer service was horrible

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Qjplayz 5674 . 2023-02-22

MORE AT Google

Worst service ever..very disappointed by the service provided and require further training in how to do customer service. I will not come again for sure, hope you will consider my concern and disappointment.

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Kenil Savaliya . 2023-02-22

MORE AT Google

Bad service and the sandwich tasted rarely

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j gonzalez . 2023-01-14

MORE AT Google

I’m not one to usually complain, but the service or rather lack of service we experienced at this eating establishment was absolutely disgraceful! Between my party of six we spent approximately £50 but were refused a tap water. In fact, I was told that if I wish to have water I need to buy a bottle or go elsewhere! I fail to understand why this polite request was refused especially as I am a regular customer that frequents this Subway on a weekly basis and the member of staff was standing next to a tap with paper cups! I shall not be returning to this particular franchise anymore. The staff were also wearing headphones so I ended up repeating myself on occasions just to order. It’s disappointing to say the least as these two members of staff are giving Subway a bad name. What a disaster!

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Jeremy Hersheson . 2022-12-31

MORE AT Google

Their service are very nice and as well the subway colleagues are very politely behaving.

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jeet Patel . 2022-12-23

MORE AT Google

SO BAD. They sent my delivery missing 80% of what I ordered with no explanation and they definitely were not all out of stock items they were basics.

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Rose . 2022-12-11

MORE AT Google

כריכים בסיסיים, טריים וטובים. לקחנו חצי כריך גבינה וחצי כריך סטייק וגבינה. כריך הגבינה היה דל, עם 2 פרוסות גבינה וזהו. כריך הסטייק היה נדיב יותר, עם כף גדולה של סטייק קצוץ וגבינה. בנוסף ירקות טריים. עסקה סבירה ב-8£.

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O G . 2022-12-02

MORE AT Google

Catching up on reviews, was here not too long ago on a weekend morning, the shop was pretty dirty along with the floor and chairs. they need to get a deep clean done.

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Jason Villada . 2022-10-26

MORE AT Google

Really small shop, average service but expected for Subway

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James Hall . 2022-10-12

MORE AT Google

Really dirty shop. Crumbs all over the floor and tables. I also saw lots of little black dots on the walls, then I realised there were hundreds of flies everywhere! There was one guy on himself during a busy spell and the sandwich was fine

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Steph D . 2022-09-27

MORE AT Google

eat fresh? was mold on my bread

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James Roberts . 2022-09-22

MORE AT Google

Local pequeño pero la comida bien, servicio rápido

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Carlos Corral Cáceres . 2022-08-20

MORE AT Google

Very poor service. I asked about plant based options and two guys working here were rude and had attitude (especially the one who served me initially, on the right in the photo). He did not listed and bother explaining although I asked twice what vegan options three times what veggie delite consists of and he showed me veggie patty, I asked twice and he showed me the aame thing. I then asked for multi-seed bread, he took italian herbs and cheese, I said I don't eat cheese and he keep cutting the bread asking if I want it toasted. I repeated 3rd time that I don't eat cheese and he said: well this one is with cheese. They then changed their mind saying that veggie delite does not come with patty - my friend and I were surprised that he did not tell this when I initially asked in the beginning repeating the question. It just felt that those guys did not want to be there, did not bother explaining kindly what sandwiches consist of and just aren't bothered about how they serve customers. They rushed making my friends sandwich although there were no customers. Extremely poor service and rude staff.

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ieva . 2022-07-27

MORE AT Google

The service person was literally about to cry. He was so rude and even he charged us more than what we ordered. Nobody forced him to work in night shift. If he can't handle.

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Aakash Singla . 2022-04-07

MORE AT Google

popped into the subway at Milton keynes station to get a coffee as they were the only place open and the coffee was really nice and only £1.89.

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ian mojo . 2022-03-30

MORE AT TripAdvisor

Long wait. Tables left dirty. Lack of staff.

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Rebecca Rees . 2022-03-16

MORE AT Google

Open till 10 pm ! One of the few subway

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Gobind Singh . 2022-02-15

MORE AT Google

Food was fine , but I have never seen a more miserable server . A smile goes a long way !

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Riard E . 2022-01-16

MORE AT Google

Absolutely poor, the Subcard doesn’t work it has been several weeks now. Therefore, can’t even use the points. 🤦🏽‍♂️

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Hussain Khan . 2021-12-18

MORE AT Google

Cheap, so value for money. But food is ehhh

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shamegni Jains . 2021-09-14

MORE AT Google

Just like most subways, small seating area. Some breads etc were not available on my visit. Cookies were hard

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John Parkforth . 2021-09-11

MORE AT Google

Duże i smaczne bułki z różnymi dodatkami ,miła i szybka obsługa:)

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Monika Bydoń . 2021-08-23

MORE AT Google

Is there anything more heartbreaking than takeaway, open it once get back to work and this is all you get. I get this was all you had left but really.... you charge the full amount for this and you forget my dip :(

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mary m . 2021-08-19

MORE AT Google

It's okay. Tuna isn't up to much

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Paul Dodd . 2021-08-13

MORE AT Google

Quick and easy close to The Strand and Trafalgar Square. Not too busy and decent quality.

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Gary Curtis (Gazza) . 2021-07-17

MORE AT Google

The guy doesn't know how treat costumers, very rude

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Jesus Figueroa . 2021-07-06

MORE AT Google

Tasty food at a accesibile price. The staff was kind and friendly

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Kay (K9) . 2021-06-11

MORE AT Google

Great customer services. Nice and clean takeaway shop

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Jonas Didelis . 2021-03-02

MORE AT Google

Not the freshest of ingredients, but it may have just been a bad day.

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matt langley . 2021-01-24

MORE AT Google

My craving for a subway was destroyed when i arrived to this particular shop. As you can see from the images my choices for toppings where close to none. And the meat part?(Left Fridge) all were put away and I had to choose with them being in the storage fridge. How to make things worse? The staff member at the time (Afternoon 10/12/2020) was zero apologetic or seemed to care at all. Please note down this was 45 minutes before closing, NOT 1 minute.

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Chrysanthos George Makariou (Chris) . 2020-12-13

MORE AT Google

Took a bit long for them to come, but the food was top notch

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Ben Robbins . 2020-10-26

MORE AT Google

quick service and helpful staff

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DEBRA M FERNANDES . 2020-08-26

MORE AT Google

I ordered the chicken and ham sandwich, the prep was fast and the staff was polite.

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Hayley Weatherford . 2020-06-19

MORE AT Google

I went in for a Sub, they gave me a Sub. The Sub was tasty. Sub!

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Jan Bogdanowicz . 2020-05-21

MORE AT Google

Un clásico. Lugar para comer un bocadillo rápido y salir del paso. Pero merece la pena porque están muy muy buenos.

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Antonio Vergara Brincau . 2020-03-15

MORE AT Google

Very bad service specially the guy who works at night very rude just asked him little sauce on nachos and he charged me £0.30

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Mellicio Ferrao . 2020-02-20

MORE AT Google

So much cross-contamination of ingredients and food handling.

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Adam Griffin . 2020-02-17

MORE AT Google

Loyalty points reading matchine is not working. So if you want to use your points, do not use this place.

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Prashant Parekh . 2020-02-16

MORE AT Google

Small Subway with some seating. Good staff, good service, good food.

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Simon Henley . 2020-02-13

MORE AT Google

OK but no gluten free bread. Other Subways provide this.

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Coral Doggett . 2020-02-05

MORE AT Google

I tried it just once, but the food was just so average. Don't expect too much help from staff if you are unsure about how to stuff your bread with the many different options. If you are a fast food person, there are other chains that offer better quality products.

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Fabs Caro . 2020-01-26

MORE AT Google

No toilets barely any seats but nice

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Shep Dog . 2020-01-14

MORE AT Google

Variedad de panes ,además te lo haces a tu gusto .

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Suri Cobeña . 2020-01-11

MORE AT Google

Excellent experience. first time in Subway. Sakeeb helped me to get the best Sandwich ever. Very welcoming & helpful staff. Enjoyed the trip in London & the time in Subway.

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Alx smith . 2020-01-10

MORE AT Google

Shame on you Subway for trying to rip off your customers on New Years Day, went to this branch today at about 2am, ordered 2 BMT with Chorizo (at an exorbitant price) was asked if I wanted double cheese, so I figured for the extra £1 more or whatever it is now it wouldn't be too bad... The guy starts to put double Meat on the sandwich, so I explained to him nicely that I didn't want double Meat (nice trick for drunk customers who have been out celebrating New Years) and I will just take regular sandwichs, then he loads up an ordinary BMT, no chorizo, so I ask about the missing Chorizo, he points to the Salami, I explain to him Salami is not chorizo and that's a normal BMT so he offers to add extra salami to make up for the missing Chorizo... Get to the till and they try to charge me £35+ change I told him that's wrong for two BMT plus chorizo, he tell me I have double Meat, and I say no that's not the case, he tells me there is extra meat and I explain to him that's the replacement for the Chorizo (terrible service if this truly was a mistake, the person who prepared the sandwich should be telling the till clerk what my order actually was, not me). Then he comes back with £25+ change, I tell him this still can't be right and then he reveals he is trying to charge me for 3 sandwiches, again I must point out two him we have only ordered 2. 2 sandwiches at £7.89 is 15.78 atleast it was when I went to school! I was still charged £16.98 I'm going to call the over charge for the double cheese, I'm not even sure we got but still, it was closer that £35 odd. Please Stop Scamming Customers on New year's Day, I feel fortunate we hadn't been drinking this night

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Steve Deacon . 2020-01-01

MORE AT Google

Nice food but sometime it's crowd over there and shop is not that big so. After all it's good.

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Sandip Mavani . 2019-12-10

MORE AT Google

Personale scortese, lavorano senza voglia e sembra che ti facciano un piacere facendoti il panino. Il mio cane sa trattare meglio uno sconosciuto rispetto a quei dipendenti. Panini nella media, per riempirti lo stomaco se hai fame, ma niente di più. Mah.... Diciamo male, molto male, quasi quasi è meglio andare da qualche altra parte

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davide bellotti . 2019-12-02

MORE AT Google

Lots of choice, which always confuses me, but nice food.

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Bill Green . 2019-11-22

MORE AT Google

Open till late, clean but, not the most friendly night staff in the world.

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Vladcontact . 2019-11-22

MORE AT Google

Nice fast food to eat something anytime

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Leonardo Arata . 2019-11-12

MORE AT Google

I have come here several times, the fact that I always have to ask about 3 times for extra filling is outrageous. The first time I went I got my order and I realized that there wasn’t enough filling, I took a bite and barely tasted for what I had asked. The staff is not friendly and it feels like they just want to get the order done with. The place is not clean nor tidy, as person that works in a similar style shop I am appalled at how poor their organisation skills are. Additionally, there should be 2-3 people working on a Friday and Saturday night and it gets kinda busy. Staff need better training and need to stop being stingy with the fillings. I get better quality of service and food at other subways which is what makes it even stranger! How is it that all the other subways I have been to have better personnel working there.

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Filipa Dias . 2019-10-28

MORE AT Google

Ok I guess if that is what you like

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TheDr Don . 2019-10-25

MORE AT Google

customer service was lacking, food was good as expected

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Connor Ross . 2019-10-23

MORE AT Google

Rude staff really nasty people working there avoid at all costs

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Olli M-C . 2019-10-17

MORE AT Google

Food as usual , the service is less good

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Daniel Davidson . 2019-10-11

MORE AT Google

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