Delivery
Pickup
Outdoor
The best restaurants in United Kingdom serving American food
6.196 Restaurants on GastroRanking
Delivery
Pickup
Outdoor
3277 Opinions in 2 websites
As you can see by my previous reviews, I am I seasoned traveler and always seeking that extra special dining experience, whether it be a road side street kitchen or well presented non chain restaurant. Passing through Rochester on work related business, I happened on this well presented establishment and its decor and that little bit of class I could sense enticed me in. I was not let down in the slightest. Had the pork.l belly starter and 1/2 lobster Thermidor... 1st class. Good value and bang on. I will always be enticed with food that is hard to replicate at home of complicated.. And this was just that ... There is a few 1 star reviews but see straight through these as picky customers and or busy day .. Well done all keep up the good work, atmosphere is great and staff especially Klodian and Reece were fantastic and attentive..
1970 Opinions in 2 websites
Used to be great, but our last experience was an absolute parody of a terrible restaurant. We ordered for delivery. An hour and a half after we placed the order, we start wondering what's going on and try to phone the restaurant multiple times. No answer. No call back. Two hours after the order was placed, we get a text from the driver saying he's arrived... but somewhere else. After getting dressed to meet him in this location away from our house, we finally sit down to eat. The food is stone cold and dried to the point that it's unpalatable. Literally unpalatable - as in too dry to even chew properly. I'd initially assumed that the reason it was late was because there was a delay in the kitchen. I didn't for a moment think that any restaurant would prepare a meal upon receiving an order and then let it sit around on a counter for two hours before sending a driver out to deliver it. That's absolutely disgusting and unacceptable. I don't know why they think they can get away with something like this as if it's a perfectly normal way of running a business that sells food. The cherry on top is that they never answered the phone when we wanted to ask about how this happened, so they can hear it all through this review instead. UPDATE: Regarding the response from Gordon below, I appreciate the assurances that everything that went wrong was actually the fault of the third party takeaway service and that none of this would have happened if we'd ordered directly through the restaurant's website. There's just one tiny problem. We DID order directly through the restaurant's website. :^)