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Outdoor
The best restaurants in Monmouthshire South Wales
398 Restaurants on GastroRanking
Delivery
Pickup
Outdoor
1126 Opinions in 3 websites
Had Sunday lunch here, very tough, fatty beef, and the side order of cauliflower cheese was ridiculously hard. Then for dessert I ordered a fruit crumble, and to my disappointment the topping was just a crushed biscuit which was hard , and in no way resembled a traditional crumble. When I complained to the manager, he insisted that it ‘was a crumble’. I think he should revise what a crumble consists of before adding it to the menu.
483 Opinions in 2 websites
Terrible Customer Service – Zero Compassion or Communication! I booked a stay at the Beaufort Hotel through Booking.com but was unable to attend due to my partner unexpectedly going into labor. Obviously, this was an urgent and unforeseen situation. We contacted the hotel immediately to explain and request either a refund or to reschedule our stay, fully understanding that these things happen. However, the hotel's response has been utterly disappointing. Despite calling numerous times, we were constantly promised that someone would "call us back" — yet no one ever did. It’s now been weeks, and not a single follow-up. They have completely ignored multiple emails and requests through Booking.com as well. The complete lack of communication and empathy is appalling, especially considering the situation. We weren’t asking for anything unreasonable — just some basic customer service and decency. Clearly, they’re only interested in taking your money, and once they have it, don’t expect any help if something goes wrong. I strongly advise against booking with the Beaufort Hotel. Their customer service is non-existent, and they have shown zero compassion in handling our situation. Would give zero stars if I could. Avoid!
1037 Opinions in 1 websites
The Rock & Fountain has always been a fond favourite of ours to dine especially with its beautiful settings and delicious variety of food from their menu. We had a large table to cater for last night however they were speedy, super friendly and the food was amazing
460 Opinions in 1 websites
We tried this restaurant today during our Celtic manor resort stay and I'm glad we did. Alison warmly welcomed my family (2 adults and 2 kids) and she was able to guide us with food options. Food was really lovely and tasted good too. Good portions too esp the sea food platter. Will visit again if I'm in the area.