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The best restaurants in Monmouthshire South Wales
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Outdoor
483 Opinions in 2 websites
Terrible Customer Service – Zero Compassion or Communication! I booked a stay at the Beaufort Hotel through Booking.com but was unable to attend due to my partner unexpectedly going into labor. Obviously, this was an urgent and unforeseen situation. We contacted the hotel immediately to explain and request either a refund or to reschedule our stay, fully understanding that these things happen. However, the hotel's response has been utterly disappointing. Despite calling numerous times, we were constantly promised that someone would "call us back" — yet no one ever did. It’s now been weeks, and not a single follow-up. They have completely ignored multiple emails and requests through Booking.com as well. The complete lack of communication and empathy is appalling, especially considering the situation. We weren’t asking for anything unreasonable — just some basic customer service and decency. Clearly, they’re only interested in taking your money, and once they have it, don’t expect any help if something goes wrong. I strongly advise against booking with the Beaufort Hotel. Their customer service is non-existent, and they have shown zero compassion in handling our situation. Would give zero stars if I could. Avoid!
1213 Opinions in 5 websites
I've not had pub food like this for a very,very long time! It was absolutely gorgeous!! We had 2 meals during our stay....the staff were lovely, really friendly and helpful. The food was simply delicious!!! Could not fault a thing!!! Definitely recommend a visit!!!
1040 Opinions in 1 websites
Service was good, can't fault that. The food wasn't particularly great at all. When you order belly pork you expect a piece of nicely roasted pork with the fat cooked well, with crisp crackling. For the second time now, we were given a piece of puffed up unsalted pork scratching, of the type you buy in a pack. Nobody, I repeat nobody ordering belly pork wants that. We want real crackling. The fact that this is the second time we've had this indicates that the chef thinks this is acceptable, its not. Please remove it from the dish and give real crackling with the pork. Cheers.
681 Opinions in 1 websites
Visited 8th Nov 2024. I must say I see an improvement. The pub was warm, we had a choice of tables, the staff were attentive without being over bearing. We had the steak and ale pie, whilst there wasnt much meat is was very tasty. So we enjoyed our stay and would go back again for sure.
465 Opinions in 1 websites
Had a lovely Sunday lunch here, the beef was absolutely gorgeous, the pear pudding was delicious,.and the lady who looked after us was so welcoming and friendly, she was wonderful. The views today were beautiful, a very pretty autumn setting.