The Kings Head in Monmouthshire

Due to stay here after a gig in the castle on the 17th of August. The day before, had a message to say that our room we were due to stay in had been flooded, and no other rooms were available. This had been booked since January, so why it was specifically “our”designated room I have no idea. Multiple attempts at contacting them by phone have failed. No other hotel rooms available in Chepstow at such short notice, and has resulted in us having to book a hotel out of the area and booking taxis there and back, so a lot of extra expense. Highly suspicious and extremely poor customer service. Think twice before booking here folks

We stayed for a night away from the kids and was warmly welcomed by Jon. He showed us our room with separate bathroom and private entrance. Room was lovely, recently refurbished and comfortable. We were looking forward to a relaxing stay. We popped out for food and a few drinks and returned to run a lovely bath. We had our bedroom door open as the bathroom was next door (not shared). All of a sudden I could hear someone else and it was an older lady who I presumed was Jon’s mother. No introduction or apology but was working from an office opposite our room which was very close and in our ‘private’ space. She kept the office door open whilst she was in and out. I entered the bathroom to my shocked partner laying in the bath to warn him not to come out in just a towel and closed all our doors. We spent the evening downstairs in the pub, enjoying the local darts and a few games of pool. Not the cheapest of prices on the alcohol for common selections. The sleep was awful, there’s a blue led light that lights up the room every time you move. It’s a sensor light like an alarm but you can’t do anything about it. The noise from the pub below is expected as is the general city centre traffic and refuse collections but the older lady decided to return through the night to bring in the laundry!! I’m not sure why this wasn’t done before we arrived or waited until after we checked out? The morning came and I heard the lady again and a television. I opened the room door to use the bathroom and there she was, working in the office with the door wide open watching tv at 7.30am. I tried to ignore it but by 8.15am, we were up and dressed before even making a cuppa as she clearly wanted us out. I asked to speak to Jon but he was unavailable (clearly enjoying a quiet sleep I assume). I gave my feedback to the lady who could only say that I could go back into the room, she would turn the tv off and go downstairs. I declined as we were packed and ready to leave. The room was about 30% cheaper than the average room at £55 but this does not warrant the Bates Motel experience that we got. The response online from Jon was “You can’t please everybody but for £55 it’s a bargain”. Sorry Jon but I disagree and with comments like that, you will lose customers quite quickly rather than taking my feedback on board. Your mother should not use that area during times that guests check in (3pm) until 10am the next morning.

This is an absolutely beautiful hotel pub to stay in me and my wife went away for a few days rest and also to play darts as the pub has 3 dart boards and a pool table also live music on the weekends as well the Owner and his family made us feel welcome and was always on hand to answer questions as well regarding the area I will definitely be going back again for sure the double room was spotless and the same goes for the bathroom and shower room was a big bath as well lovely beer garden as well and all the staff was amazing thank you to Jon and his wonderful staff

Great welcome in what’s clearly a locals bar , lovely friendly staff . When next in Chepstow we will return . Loved the jukebox !! Thanks guys

Jan/04/2020 I was out with a party of 6 girls started at the George then Kings Head too Mythos then back too George for a drink... 4 of the girls went back too Mythos Amber and I was 5min behind them.... The Mythos said we can't come in that we Banned from the bar because we got kicked out !! we were stunned I said no we haven't got kicked out anywhere .... we talked too the bouncer he said we can go in the Kings Head but not Mythos.... That our friends are in there ...!!! Amber and I went back too the George and talked too the bouncer there there was a woman and guy there we ask him what happening he said it was not us it was our friends ... I said ok we walk back too the Kings Head then the bouncer said we can't come in now...... I said no it was not us..... Amber and I walked back too the George and that Bouncer there said look we all work together your ban it's best if you go out in Newport or Bristol because if you upset one of us that's it Ban...... I've seen this before Bouncer try too brake up groups of girl's for one reason or another just because we don't won't too talk too you or give you our number you treat us this way... Amber and I left..... as the bouncer said better too go else where and we will. Be safe out there Girls can't trust anyone.....

A busy Saturday night after the racing. Good music and pub atmosphere in a basic pub setting. Drinks reasonable.

My wife and i spent the evening here with friends last friday.we had a great night..friendly staff and good atmosphere.the dj played a varied set which catered for everyones tastes.We will be back next time we visit chepstow

Had pensioners portion wish we hadn’t only sliver of fish not worth having not good value will not visit again

No food but has only just been reopened. Its nice and light with its new decoraration. A good selection of ales to choose from. We would definitely pay another visit.

What more could you want from a restaurant? The kings head has great food, nice portion sizes, allows dogs, is a hotel and gives a warm welcome to all while never failing to give great food every time.

Food very mediocre but cheaply priced so I guess that's ok. Would not return again as there are better places to eat in Chepstow. Also the staff are pretty slack and only seem to attend to their regulars.

Went just for a few pints. Local real ales and really warm and friendly. Definitely will return. Free wifi was a bonus. Dog friendly.Freezing cold out, lovely and warm here.

First visit for ages, known for years as a scruffy, noisy town pub, The Kings Head has cleaned up its act a lot. We visited on New Years Day for the £7.99 sunday lunch. The food was really good, vegetables not boiled to death, excellent beef and lots of good real gravy. Both the real ales were very drinkable, quite different in taste and strength and locally brewed by Castlesales. Good free wi-fi. Music was quite good but a bit loud. Just need to update the furniture and decor a bit

This is a lovely warm welcoming little pub, but after seeing 3 managers come and go, Dan is doing a fantastic job of pulling it back together again providing an excellent service with a nice range of ales and ciders in a really friendly relaxed atmoshpere. Although my local, today is the 1st time Ive had food there, 3 roast beef dinners nice and quick and was absolutely devine! More than enough to go around (and my son eats ALOT!) so compliments to the chef and highly recommend eating here. Will definately be trying the mid week menu....

We had not been to the Kings Head for quite a few years and was surprised to see how clean it was, no sticky floors and a great lively atmosphere. Looks like there is good food now being served, the barman had great knowledge of the area and helped us massively in finding things to do during our short stay, can't remember the mans name but thank you so much! There is lots of locally brewed real ales which my hubby enjoyed, we are back in a few weeks so will be in to try the food offerings. Others were eating during lunchtime and the food looked fantastic! The Disco bar was great fun with a mixture of ages, see you very soon!

Great welcome. Gareth is looking after the kings head at the moment and doing a very good job. Warm friendly atmosphere. The pub has been refreshed and looks great. Good selection of beer and food. Also locally brewed ales. Spot on. I ha've really changed my opinion about the kings head. Give it a go.

We popped in on Saturday night having eaten at Mythos next door. We saw it had been renovated and decided to give it a try. The outside looks good but inside is dire. 1970's type tables and chairs, harsh bright lighting. There wasn't many people in and we can clearly see why. The "Grunge" Music was so loud you couldn't talk and by the clientele in there I think the music was the barman's choice. The barman took our order with a mouthful of food spilling everywhere. We had one drink and left. Upon leaving we said to the barman about how the music was putting people off and he said he didn't care. This place needs, toned down lighting, sofa's, modern furniture and music more suited to pub of this type. I could understand the Grunge music if the pub had been packed, but clearly it is not targeting a market of this type. We left and went back next door to Mythos. Please take note of your customers needs! We will not be returning.

Twice last month I popped in here for a beer or two and have fancied a bite to eat. Although too late for lunch and too early for dinner they twice managed to rustle up some good food for a hungry customer.Top customer service from this new team in a recently refreshed pub.Their beers are proudly local, brewed nearby in Caldicot by the landlord I Believe.Top marks for food and drink

Dropped in for a bite to eat and realised the Sunday offering is now A carvery which was fantastic news!Stowford press on fraught and a nice selection of meats, fresh potatos and a great selection of veg for only £7.95!We will be back, booking is advisable as it gets very busy but worth every penny!Sasha and the team are great hosts and we will see you next Sunday! ❤️

Second visit here. Same friendly welcome and perfect pint - White Knight I think. Also, we were able to have lunch this time. The veg curry was spot on. There is a lively bar scene here (it was Saturday after all) which gives a good atmosphere but not if you are looking for peace and quiet. Oh, and Wales beat Argentina. So a pretty good day all round!

First time having Sunday lunch at the Kings Head. This was the first time they had the carvery on, had the beef and the lamb and both were really well cooked, with plenty of veg and gravy. Will definitely be returning!

Ordered nachos to share £7.25, was expecting something amazing for that price soooo disappointed. Just tortilla chips tipped on a plate with some melted cheese and 3 little paper pots of sour cream, guacamole and salsa, no jalapeños , nothing special so insipid!!! could do so much better myself.

Well after a lovely day visiting Bars and Pubs in Chepstow it was a shame that our final visit ended with 6 meals which ca n only be described as tasteless ?Lasagne which tasted like Blotting Paper and Cardboard Chips !Spoilt what was a good day.

Walked past last sunday looking for some food and was glad we did.The roast beef was to die for and so unexpected for a "pub" grub.It was very reasoinable and somewhere id recommend nipping in for some grub.Staff were very nice and helpful too

We dropped into The Kings Head for a glass of wine early on Friday afternoon. The bar was quiet but we received a nice friendly welcome and the wine was pleasant and reasonably priced. A nice experience.

Stumbled upon this pub by accident (and because kids were starving!!!). First impressions were that it was very basic. Unfortunately, a big group had arrived just before us so we had to wait about an hour for our food. However, when it arrived it was great. Very tasty. I ordered chilli con carne and it was just spicy enough and the serving quantity was spot on. I would go back if ever I'm in Chepstow again

Been meaning to get here ever since reading about it in our local paper in February. Unfortunately, the kitchen was closed today so couldn't lunch as planned but the perfect pint of their own brewed pale ale more than compensated. Friendly welcome from barmaid who gave me a taste of their other brew - also spot on! Will definitely return. Even able to write this using their free wifi lounging on a comfy settee - it's Friday so the weekend starts here.

Always a good choice for food,, the best sunday roast ever, fantastic homemade puddings, ,,and beers from a local brewer,, what more could you ask for,

I called in this week in an attempt to BUY a voucher to use as a raffle prize for a local event. I was told by the bar man that they had given away enough of those recently. I explained I was looking to purchase one and was turned away.. Seriously poor.Thankfully the Mythos bar next door were able to sell one to me.

This was our first visit to the Kings Head. We were made to feel welcome on our arrival, and our order was taken promptly and in a friendly manner.The food arrived quite quickly and freshly prepared. The portion sizes were good, and it was excellent value for money (2 meals for £12 deal). I had a hot pie, and my husband had the King Burger. We had no room for a dessert!We will definitely be coming back. Thank you.

We went here for lunch recently and liked the friendly atmosphere of the pub. We thought the barman coming over to take our drinks order when he could see we were drying off from the rain was a nice touch, and he was equally attentive when taking our order and bringing the food out. The menu is typical pub grub but the quality was fine for the price.

I had a chicken pie and chips and Mum had the pork chop, with a really nice sauce and vegetables, both were delicious and the food was really hot.

It was our first visit to the Kings Head and we were made very welcome. My husband had roast pork and said it was very tasty. I had a nut roast which was delicious, and we both had new and roast potatoes, broccoli, carrots cabbage and cauliflower. Both meals were good portions and well presented.The dining area was very clean and the tables were well set out.

Just had yet another lovely meal at Kings Head. We have eaten there many times now and each meal has been brilliant! Staff really good and accommodating. Nothing to fault! Going again tomorrow so will report back on that one!

My husband and I had lunch here last month which was very good. This time there were 4 of us and we had Steak, Sea Bass and Vegetarian Lasagne. It was all excellent with steamed veg and new potatoes. The 2 local Real Ales our group drank were in very good condition: White Knight (golden but not hoppy), and Portcullis (an amber bitter). Service was efficient and unobtrusive, barman brought beers to our table.

Went for Sunday dinner was fab going again this Sunday with ten of us . Great value £10.95 for 3 courses all fresh homemade not worth cooking at home with that price an quality . Thank you we will try food on another day soon xx

Popped in with the family over Easter on a day out, The food was excellent, the prices were the cheapest I’ve seen in the area and the portions were huge!. The Service was fast and very friendly.I don’t normally write reviews but I was so impressed with the food and the helpful staff, I thought it deserved a mention.

Good, well kept locally brewed beer. Good selection of ales. Great value food. Friendly staff and good service. The old Kings Head has scrubbed up well. What's not to like?

This was a run down pub, but the new landlords have really changed it around. We went on Sunday for a roast dinner and it really was an amazing. The roast potatoes and gravy were delicious and we had plenty of veg. Would highly recommend it. The price was reasonable too.

We tried The Kings Head for a Saturday lunch recently and were pleasantly surprised, the food was tasty home cooked and good value. The selection of locally brewed ales make a nice change from the usual drinks available. The staff are friendly and attentive without being overbearing. We are now making this our, go to, place to eat.

What a difference a change of staff, a facelift and good home style cooking makes. Well done! Highly recommended.

Called in at about 4pm on Sunday. Roast dinner was still on the menu, amazing roast potatoes, lots of veg, really nice yorkshires and, if you read other reviews, Mo's amazing gravy, which is amazing and worth the visit alone! Disappointingly the cherry crumble was already sold out so I "made do" with a lovely bread and butter pudding and custard, all I'm assured home made. The other eateries had better watch out!

lovely meal at The Kings Head for Mothers Day. Every one enjoyed their meal and the place had a lovely atmosphere....the cheese board was an added bonus..especially as it wasn't on the menu....and the 16 th man...now that's a decent pintWill be visiting again for a meal.

I swore never to set foot in this pub a few years ago as the pub was always full of young, drunken idiots. The new management, however, are clearly trying to attract a different cliental and I really hope they succeed as they deserve it. I went for a meal and drinks with friends. The food was good and the bar maid was lovely. The bar is now clean and tidy and I really hope it continues to stay like this. Please do not be put off by it's past history as they really are trying to give the bar a new lease of life and it is in such a prime location in Chepstow, close to all the local amenities. Let's hope it continues to stay like this!

Popped it for a quick drink with friends and was welcomed with a fine choice of ales with friendly staff more than happy to advise on what to drink.The new look Kings Head was certainly warm and friendly and I'm looking forward to my next visit.

I often travel back to my home town to catch up with friends and family. Previously, we would avoid the Kings in favour of other pubs. Now with the recent renovation and new management I would recommend everyone to visit. It's a clean pub with a great atmosphere. I had a delicious meal accompanied with a outstanding variety of beers and ales.Thank youWill be sure to revisit every time I'm back.TR

The new management have transformed a once run down pub into the best place in town for a casual drink! I had the Sunday roast whilst the rugby was on and the family feel to the place fills the room with a warming atmosphere.Would highly recommend and they have a fine selection of locally brewed Castled ales.Everything was at very reasonable price and the refurbishment gave the place a new clean refreshing feel.

Stopped by for Sunday Lunch...No Sticky Floors, Toilets that are clean with doors!A whole new look Kings Head which is fantastic, Great home cooked food, hot, tasty and VERY filling! A nice selection of Vegetables, plenty of potato's, and the most amazing "Famous Mo's Gravy!!!"Great staff and fantastic value!If you want food, its where we will be going for quality food in Chepstow in future!Great selection of real ales all from a local brewery!TRY IT OUT, you will not be disappointed!

Thanks goodness this place has been turned around, I just had a lovely Sunday roast (lamb) and homemade apple crumble and custard,,,food was excellent and plenty of it.Staff are friendly and even though the rugby was on and the place was packed we didn't wait to be served.Decor is all fresh bright and clean, and new toilets at last..Well done,,just what Chepstow needs a famiy friendly bright pub, I shall be back soon as I found out they serve tea and cake during the afternoon!

Now under new management and what an amazing difference. Very friendly staff and lovely atmosphere. Had a fabulous Sunday lamb roast dinner, vegetables cooked to perfection, gravy to die for, gorgeous homemade pear and chocolate pie. Will definitely return.

The new management have transformed the Kings into a clean, bright space which is a great venue to relax and have a few social drinks with firends. The 6 nations will be on throught the tournament and other sports are also shown.the introduction of live music into this area of town is much welcomed and was well received by all age ranges. prices of drinks was a big plus, other surrounding resturants are charging far more than

Lovely and clean. New fresh toilets and serve castles real ales. Can't wait for the kitchen to open this Sunday. Staff are lovely and friendly. Lovely coffee and homemade cakes. Nice to see a pub reopening

Absolutely terrible place, the beer is off and the toilets look like they had been bombed, the whole pace has an apocalyptic vibe with the beer garden full of half finished drinks littered round that look like they have been there for years.Lot's of shady characters drink in here and I have personally seen dr*g deals and people desperate for dr*gs allowing dealers to take their girlfriends and wives around the adjoining alleyway for physical payment via hairy cheque. Avoid like the plague.Much better pubs just 10 meters away, so no need to go in here. Surprised they don't sell Carlsberg.

This by far the worst pub that I have ever been in had to ask for toilet roll at the bar then had to wait half an hour for them to come back with some as they had to go to the shop to get some they are very rude. I was with a large group of people and the one bar maid said to someone that I was with "I'll be with you now just one of the staff has gone to get toilet roll from the shop" I really couldn't believe it there was no locks on the doors in the ladies but never to mind you don't need a lock on the door as when they are shut you just can't one them again I had to wait in the cubical until another lady come in to push the door so I could get out. Far by the worst place in Chepstow!!

An OK pub for an hour to get a local and friendly flavour. I was a touch too old but was served in reasonable time by the bar man who did not want to go for a fag first ;-).. This is a young persons pub and there's nothing wrong with I think from that perspective.

Barman was friendly, sofa looked like it had been chewed by a large dog, Flies too numerous too mention.Smoking/ outside area very grim, lots of half empty glasses and litter.Didn't eat there.......Gas meter in one sitting area covered with lots of yellow warning tape.Shocked to find a public house like this in Chepstow.

Came by this place whilst visiting Chepstow. Fancied a bar snack. Ordered off a very reasonably priced menu and served by very friendly people. Seems like it gets very busy of a night time too with all the activities on.Great pub, will be back again!