Caffe Nero - Abergavenny in Monmouthshire

Fantastic coffee Great staff but the place is looking a little tired, needs to be kept a little cleaner. Stopped here for a coffee which tastes amazing really friendly welcome from the staff

One gal with pink highlights too busy talking poorly about another lady that worked there that had just left. Very unprofessional. She was friendly to a regular but quite rude to me like she was put out that she had to serve me. We asked for HP sauce and in a very patronising and condisending way said we had to order that when we order our food. Pinky needs training on common courtesy Up date Sept 2024. Was originally served by the guy, although was pleased when Becky stepped in to help him. Becky was lovely with her service, polite and attentive. Caffe Nero should hire Becky to train others in customer service. Very respectful.

Polite, friendly staff, good selection of drinks available, only thing that let's it down is the seating is getting a bit dated and worn but a good place for a coffee, some outdoor seating available

I like to go here as i can take my dog. Coffee is always good. Staff work hard, never enough staff. Toilets disgusting not sure when they were last cleaned! Smells terrible. Need a cleaner badly

Polite and courteous, good food and coffee. Loyalty scheme. Marked down service as they forgot about my food.

This place is very dirty. The toilets and baby changing area is absolutely filthy. The toilet hadn’t been cleaned. The main floor was filthy and could do with a good clean. The staff had a very laps a daisy attitude. Would rather stand around gossiping than doing jobs,that were in desperate need. Over priced coffee in a dirty dank shop. I won’t recommend this place or return

Coffee was bitter but the cake was very nice. Service was just fine but too dark in there. Nice lighting would be far more inviting.

Staff try hard,they never seem to have enough at Busy times,Can't really comment on food,don't always eat there ,seems over priced to me,K

Better state of repair than most Caffe Nero that I have visited. Very friendly staff, plenty of cushioned, relaxer chairs and not the grubby fabric chairs that you see all too often in other Nero branches. Plenty of seating, good food and coffee and a warm welcome. Would recommend

Always enjoy Caffe Nero, and this one is good. Busy, friendly and hasmgood coffee. We wanted decaf coffee, and they were happy to serve it.

I come to Caffé Nero quite often and usually have a good experience. Dogs being allowed is a definite plus 👍 Thank you to Angharad for always making amazing coffee, being so nice and making our visit so much better! 👏

Lovely coffee but place is so dirty under sofa cushions are full of crumbs and dog hairs and so is the flooring it is a pity as the coffe is great

Excellent coffee and such a pleasant staff.

Lovely staff , v good barista skills . We know we will get a well made flat white in Aber . Great!

Whilst I like to support local independents and small chains, Nero simply does the best coffee in town. Food offering is a bit drab and service can be slow as the place is always busy

Best hot chocolate in town😋 Toastie was lovely too

Terrible unclean tables, seats also. Messy around. Only good coffee and cakes. Sorry but I will not recommend this place.

Lovely coffee, comfortable and clean, dog freindly

Ordered 2 lattes and stopped for a break whilst visiting Abergavenny. Excellent friendly service from the barista. Clean, open and relaxing coffee shop, which makes a change.

Really enjoyed with place I've been going for year,the food it great and this place is perfect for everyone.

We just had drinks here. The service was very good. Staff appeared happy and drinks were made quickly. We ended up waiting for the rest of our group here so we were around for a while and the atmosphere was calm, relaxing and a great place to read, do puzzles and chat. Only 4* just because I found it very dark so could have done with some more lighting but that was only a personal preference.

Always a great coffee, with very friendly staff :)

The staff are friendly and helpful giving very good service. The coffee is great. Cafe Nero is normally great at pasties and heir pan au raisins are to die for. But not here. Sometimes they are not cooked or barely browned. Do not ask for them to be heated I could not eat the result.

Very friendly and helpful staff. I asked if they could carry our drinks to the table as I am unable to since my stroke; and on both occasions they were happy to help.

A few more vegan options and you'd get 5 stars.

Again coffee ☕ and meet up with fiends.😃

Experience marred by open double doors allowing dead leaves to be blown well into the coffeeshop

Post COVID gone really shabby needs a big upgrade now showing its age. Willing friendly staff but always appear on backfoot

Lovely atmosphere & great service

Lovely friendly staff. Unfortunately didn't get to try the cakes as frozen so hopefully next time

Five years on... Still in need of a deep clean. It's really grubby. It's dog friendly. Nice coffee. Could do with a deep clean and a face-lift though. Lovely staff.

Lovely coffee, but interia in need of updating and cleaning.

A really nice place that serves lovely food & beverages in a cosy atmosphere. The staff & service was excellent.

We took our dog for a walk and stopped in for a quick coffee. He was welcomed by staff and customers alike. It's nice to be able to relax with a coffee indoors and have him along too.

This is an ultra pleasant and relaxing place to come (whether you are looking to meet friends or just sit here and watch the world go by). It is clean and the staff are very friendly. It is also very useful if you want to get some work done and sit in a relaxed environment with music. There are WIFI facilities here and they are very fast. I will definitely be returning....

There were 5 people in front of me and it took almost 25mins to get my coffee...ridiculously slow. Nice staff, but sooooo slow...and there seemed to be quite a few of them around so really no need for it to take so long. V frustrating.

Food and drinks were very nice, especially the festive hot chocolate

No food at 2pm, leaking ceiling, short staffed. Good Espresso Macchiato.

Amazing atmosphere, great service . Has my new born and they where so helpfull

Pleasant staff,with excellent coffee .

Not helpful trying to get barcode on wi-fi

Nice Nero's with lovely staff and comfortable seating. Right in the middle of good shopping street!

The staff are always lovely. But do they really not do table service. They always seem to start serving me at the counter. Never know if I should walk away or not? They serve coffees with cream though which is nice; always a rarity in the UK. Update: it’s stupidly hot in there. There’s no aircon. I feel like a baked potato.

Nice relaxing atmosphere and good espresso

Lovely coffee shop with good quality food and drink and friendly and helpful staff.

Love Cafe Nero latte, a bit expensive compared to any where else but really enjoy a cuppa in your cafe

Brilliant customer service from Joe & Becca happy staff can highly recommended a quick coffee break here xx

Comfortable and relaxing atmosphere

Recently I have taken to using Caffe Nero for my caffeine hit. I have found the taste suits my pallete better than most. Probably become an avid customer!

The ladies there yesterday gave excellent customer service! Very friendly and welcoming, bringing a smile to my face. I enjoyed my food and drink in a positive atmosphere. Thank you :)

Nice friendly staff, good service and really nice place to stop for beverages.

This is a good meeting place for friends, good coffe and the staff are always pleasant and polite. Enjoyable.

Love the coffee here. Friendly, and they even know my order. Happy people with happy dogs. The Belgian chocolate fudge cake is spectacular. Guest WIFI. My fave place

Love the coffee and the team. Great place to socialize

No bread with the soup anymore? A better atmosphere since management shake up. Enough said...

Nice just to sit outside in the sun. Nice lemon cake

Great staff, super atmosphere good place to relax and watch the world go by. Bye the way the coffee is also very good

Fantastic staff! So friendly and always makes us feel welcome! Yummy coffee too!

Relaxed and spacious environment

Great Coffee but the lounge areas needs cheering up.

Great coffee,atmosphere,friendly staff

The right temperature for coffee

Fantastic coffee and service highly recommend

Not good,smelt of dogs,cups not clean,very poor not happy,

Great coffee, very friendly staff

On a visit to Abergavenny today we called into Nero for bit of a boost. Thanks Aaron for your hospitality, professionalism and great charisma. As always we enjoy Nero bean and by offering your NEW Guatamalian bean, not yet fully available, has secured my patronage, thanks. With Batistas like you Neros is a safe Coffee House, especially yous.

Wonderful coffee bar for a relaxing rest. Well run. Clean, good service. I have no complaints , unable to fault. Coffee and various snacks are good quality. AVG price ..

Nice coffee + food, with friendly + helpful staff. Nice big area inside to sit safely during this pandemic.

Very welcoming and helpful staff.Child and dog friendly!

Great friendly staff,service was great. Enjoyed our coffee and sandwiches

Friendly, efficient service and good coffee

Great coffe, lovely venue in a lovely town.

Lovely coffee stop and staff Needs a slight update to interior

Nice coffee. Nice toasted sandwich. Customer service was ok. I've no complaints. It was all just ok.

Even during this years Pandemic, Cafe Nero's staff still have a warm welcome and make space to relax inside whilst observing social distancing. Thank you.

Lovely drink and service Dave's great and staff are very good and clean,👍

Sat on an outside table on Saturday, after waiting for a table, no one came out to clean tables or collect from table. Had to bring own drinks out. What is wrong with the rules regarding hospitality industry, Table service only. Coffee was very good, but not sure about another visit during Covid 19 pandemic

Unlike other coffee venues in Abergavenny, Cafe Nero have a good efficient C-19 system. They also sell great coffee & croissants.

Good coffee but have to ask for the table to be cleared and cleaned.

Overall was a lovely cafe, clean and offered lots of variety. Staff were friendly and helpful. Currently only accepting card payments due to Covid.

Quite a nice place, quite cosy. A little on the pricey side but glad it was open late on a Sunday afternoon. I highly recommend the crumble cakes! Service was good, the coffee was nice and the cafe was nice and clean. I'd go again.

Reasonable coffee shop. Pretty run of the mill, but staff are friendly & helpful.

Lovely coffee. Great selection of vegan foods. Helpful staff. Variety of seating options.

Good choice of pastry and coffees. Coffee always at a good standard , sometimes feels like the customer is second thought and not as friendly as local coffee shops and the furnishings are now little tired .

Service is good, coffee is pleasant. Comfortable interior.

Dog friendly and really nice people who work there

Nice good amount of room in there and dog friendly

Nero coffee is the best. Dog friendly at Abergavenny? Sort of. Just told by surly staff that my bichon cannot sit on my knee! Will not return to this establishment.

Good coffee Abergaveny certainly worth a visit

Friendly staff plenty of room for pushchair 😀

It's a nice branch with pleasant staff

Great Coffee, excellent service.

Nice chilled cafe with great selection of food and breakfast items available

Great place for a picnic. Shame the tower door is locked, so you cannot go up to see the view

Extremely relaxing environment.Friendly staff .Great food and coffee 😁👍

The coffee tastes great and the Ambiance is very relexing. The barristas work hard and remain cheerful.

Great place to meet up with family or friends always clean and plenty of room,great coffee and cake as well

lovely coffee und comfy Chairs but air con not cold enough

Too busy for amount of staff and their access to machines

Coffee was fine but thought the place was a bit shabby