Estero Lounge in Monmouthshire

I ordered the meze from the vegan menu. This is my first choice at Portivo. The meze arrived without homous pomegranate seeds and Persian grains The greenery was just shredded cabbage. The server got me some homous and pomegranate seeds when I told her. This is the second time this has happened. How can they serve this without half the ingredients? No homous no seeds or grains. The first time I was given a credit note but I felt too embarrassed to complain a second time. However. I will not be returning to Estero. It's a rip off ..

I visit the place often with my daughter which sadly I won’t be going back after being in Monmouth 5 years it was my go to place. Overall I’ve not had a bad experience until I have a bad experience and complain. I ordered 5 meals as I had friends visiting and wanted to treat them to a place I often rate. I ordered various dishes no issues I ordered tapas for myself along with a side of ciabatta so I could have it with my meal as the tapas was a sauce type meal. When stating it hadn’t come I was told it doesn’t come with the meal so after showed my email recipe as i ordered on the app - stating it was an extra I paid she speak with the kitchen. All my party had finished their meal whilst the dishes I chose were nicely accompanied with a bread had to wait, I then had to ask again if it was ready 15 min or so later… I was told the kitchen were very busy. I said I appreciated this however I should be a prority surely due to it being a missed item and my party has now finished their meals. I honestly were made to feel so frigging bad for complaining that I started to over explain myself to the waitresses… yes two of them - I asked for a refund on my tapas as clearly I hadn’t eaten it as it was cold & my party were ready to leave. I spoke to another waitress at the bar who again made it clear that it was busy therefore that was somehow an excuse or my fault? My theory is this… if you order at 2.30pm and waited to 3.30pm for a ciabatta someone who ordered at 3pm is priority ? Doesn’t make sense! I hate complainers but after my afternoon it left a really bad taste in my mouth. I can regretfully say after spending many a pound in there I definitely won’t be showing my face there again. Fyi I’m sure to them it’ll be good ridden as that was the attitude I felt from those waitresses today. The moral of this review is - food is fab the staff are fab until you are not happy & challenge it. I appreciate Christmas is challenging for the service industry however it was Friday 27th I was there on Christmas Eve with my daughter it was stupidly busy then I’m so glad my meal wasn’t a challenge phew!

Good mix of food with a pleasant quiet atmosphere.

Always a lovely atmosphere, food is of a good standard and the service is consistently excellent. The portion sizes aren't great but this is to be expected from a chain restaurant.

Lovely friendly staff and food good.

It's a great place for a breakfast or brunch.

Really cool place. Food was delicious. Staff friendly and helpful. Can't wait to go again! 🌟

My husband and I love it here - they have a fabulous gluten free menu and ordering is so easy with their QR code!

Long wait for drinks Terrible food the nachos looked like they had been drop kicked. won't be going again or recommending

Only had coffee, food in the past is great, and interesting

A very busy place when we visited. Foid and Drinks ordered from the QR code on the table. Everything arrived in good time, was fresh and really tasty. Will definitely visit again when in Monmouth.

Very well laid one, clean with plenty of seating. Excellent choice of food and drink at great prices too. Also seating outside.

Family visit with 7 of us. I chose Tapas. Korean king prawns, kofte kebabs and salt and pepper squid. All very good. Only downside is it is so dark we had to use our phone torches to read the menu and had to visit the bar to order.

Breakfast was really good. The bacon and sausages were tasty. Service with a smile, you either order it yourself on your mobile or go to the till and order it.

Our final mini-break of 2024 was well underway, with our short journey to southeast Wales, to this small town of Monmouth. We spent a couple of hours looking-around the town centre and visiting various shops, and local historical sites. Now being late lunchtime it had become time to relax and while-away an hour-or-so. We would then return to our hotel (where we had parked-up) to check-into our room. This lounge-café-bar is one of a chain of about 220 high-street and town-centre Lounges throughout England and Wales. We have wined and dined at many of these Lounges over the years: including several which are local to us in the Bristol-Bath-Chippenham area. The formula is obviously successful, and the standard is generally very good; rarely failing to please. We knew that there would be a small, but well varied, choice of wine available here. We wanted to sit in comfort with a couple of glasses; relax, rest-up, chat, and people watch for 90 minutes or so. We sat in the raised area (4-5 steps up) at far-end of this appreciably large dining area. The comfortable low sofa, with a low table in front of it, was perfect for wine-drinking. With nothing behind us we could view what was going-on (just great for relaxing and people watching). We studied the wine list: my Partner chose the ‘Rebeland’, South African Chenin Blanc 250ml: hints of guava on the nose, with a subtle citrus undertone of white peach on the palate. Very good and much enjoyed, including the second 175ml glass. I chose the Mirabeau ‘Forever Summer’ 250ml: a classic pale French Provence rosé from Côte d’Azur. It was dry with delicate red-berry aromas, refreshing acidity, with a short gentle finish. Very good indeed; much enjoyed, including the second 250ml glass. Drinks and also food (the latter of which we didn’t partake) are ordered at the bar, and are then served at tables. Service was prompt and very pleasant. We finished our wine and so gathered ourselves for our brief stroll back to our hotel. We planned to rest-up before our much anticipated dinner reservation at a local Italian Restaurante. As we prepare for our return to our hotel a middle-aged couple pushing a pram arrived at a nearby table. As they manoeuvred the pram I could see that the expected infant was in fact a medium-large dog: I thought “That must have been good wine!” We walked past and spoke to the owners of the dog, and then walked over to greet the dog. The owners were most informative and offered an explanation of the pram. It would seem the dog was now quite old and infirm, but it had once been an award-winning show-dog. The dog really reacted so gently to the fuss. It was hard to feel anything other than compassion for the dog’s age and condition. Sadly the poor old dog was most unlikely to enjoy anything else, it’s such a shame that lovely animals like this have to grow old.

Really nice. Breakfast type options are a good staple, but the menu extends into other things too. Kid and dog friendly. Big upstairs section if pushed for space on the ground floor.

Nice space, friendly staff It was busy with only a few tables free at 6 on Sunday evening so I ordered online. Food took around 35 minutes to arrive. My husband's steak frites was good, my meze bowl was ok, I don't think all the components on the menu were included, glad I had the buttermilk chicken as well. It was quite dark in the restaurant upstairs.

We wanted a quick meal before going to the Savoy Theatre. The Lounge was very busy on a Saturday, early evening, but the staff let us use a table that was reserved for later in the evening which was very much appreciated. All the staff were friendly and efficient, the food was good and very well priced.

It's ok, clearly focused on food, we went in for a cocktail which again was ok, nothing to rave about.

Met with an old friend at this restaurant which was recommended to us. Lovely food and great service from the friendly staff. Very dog welcoming downstairs (and plenty of areas where dogs are not allowed for those who aren't so keen on canines in restaurants. Spent a lovely relaxed afternoon here. I'd definitely go again.

Very stand offish girl at the bar Not friendly and made me feel uncomfortable when asking about ingredients

We really enjoyed breakfast here.

Had an evening meal here last Friday. Cool place with great food. Full Vegan menu and GF options in addition to 'normal' menu. I have mixed feelings about dogs in restaurants but these guys have a dog free zone upstairs. Would recommend.

Highly recommend this place, food was excellent, fast and friendly service and value for money. Will definitely be visiting again.

Love this place! Amazing lounge, coffee shop, bar and restaurant! Always helpful and friendly Team, top coffee and awesome vibe 😊💜👍🏻☕️

Dog friendly. Food great and nice beer.

Fabulous, good quality food that is very well presented. Friendly staff who are attentive and helpful and the whole place has a nice, cosy atmosphere.

Nice place and good food overall. We enjoyed the visits. Just cocktails are a little overpriced.

Great food and top notch service. Would highly recommend for a quick bite, drink or a full family meal

Great lunch and very happy to find zero alcohol Morretti on the menu

We went here for dinner as it was one of the only places open in Monmouth on a Monday evening. The food here is overall good and is consistent in quality. I had the halloumi burger which was very nice, and the fries that come with it are always very good too. They recently changed the dishes they serve food in, which seems like a downgrade from the previous ones used as a lot of the new ones are already chipped and broken, which is a real shame. The service here is good and the people are friendly. Pretty good value for money, especially when certain deals are on such as Cheeky Monday.

Ordered a burger which was lovely but my churros the chocolate smelt and tastes like smelly cheese and stinky feet. But the churros tasted nice just the chocolate

Brilliant service, lovely food, with good portion sizes and all staff were really friendly. Lovely they allow dogs as well.

Great atmosphere and decor, shame the food was only OK....Poached eggs were almost hard boiled.

Great place to have a bite and chill.

Could not have done more to look after a member of our group with allergies. Food was lovely. We would definitely go here again if in the area.

Super friendly staff, service with a smile

Warm welcome from the lovely young woman at front of house set the scene. Great atmosphere with groups of people obviously enjoying themselves. Food and service great. A really tasty 'beefy' burger-best I've had in a long time. Seven of us including American relatives. We sat upstairs which would be my choice. Spacoious with plenty of room between tables. Music added to the fun atmosphere.

Our food arrived very quickly and was well prepared and hot.

Nice place for breakfast. Service is quick and friendly. Ingredients are good quality and cooked well, tasty, although the eggs on both egg dishes were slightly overdone. The mushrooms and spinach were delicious. Two of us had pancakes 🥞 and they looked great and plates cleared. Both with bacon and syrup and the other with blueberries 🫐.

Visited Estero lounge today (Sunday lunchtime). Waited an hour for drinks and food. Watermelon ice tea was nice and a pint of Cruzcampo was good, kids drink was odd, like it had come from the staff room. I get the whole eco friendliness of paper straws also but these just dissolved before your drink is finished. When the food arrived it was so poor, rubbish value for money. The Philly ciabatta with chips (£12ish) was measly, hardly any beef, no discernable cheese in an over grilled ciabatta roll. The kids meal was equally poor, dried up peas served in a rusty mug, 3 nuggets and the tiniest portion of chips. The little touches are also poor, cheap and nasty ketchup from a burger van squeezy tomato. Not great at all, even more so because I regularly visit the Chepstow and Gloucester lounges.

Always excellent, fast service. Delicious food! Just need a decent stout on draft

Very good. Lovely staff! I had Lounge eggs and a flat white here. The eggs were a little on the overdone side, but it was overall very good.

Super friendly helpful staff, good food, amazing choice

You order food from your table using an app or scanning QRcode. Delivery is very prompt, so good service. Limited menu but good quality and value. Good for kids. Recommended.

Stopped in for an evening meal and whilst the food was ok and I would visit again, the burger fries and coleslaw looked nothing like the picture on the website

Really delicious food and reasonably priced too, food came out nice and quickly too. Free water dispenser was available too which I thought was a nice touch. Would definitely go again!

What a great discovery. One of a series of lounges with a comprehensive menu, including excellent gluten free options. The service was excellent and the food was delicious. The restaurant is clearly popular and well used, with provision of activities for small children, always a good idea

A nice spot especially upstairs, I particularly like the Miami brunch....give it a go

What a Jem this place is, staff are excellent choice of food is great and the Nasi Goergn was incredible.

Extensive gluten free menu. Lovely freshly cooked food and good service.

Another great Lounge ticked off the list. Love the atmosphere of these places and the food is always excellent with a brilliant gluten free menu. Friendly staff and not too expensive. Eat inside, upstairs or outside, right near the centre of town with a car park and bus stop nearby.

Service was good. staff were friendly. Food was good for a chain. Had a tapas to share and got given dirty plates. They were washed but had food stuck on them. Need to check them more thoroughly.

The best lounge I've been to out of the 6, food is delicious. Definitely recommend

I didnt expect raw prawns. I do love the Estero Lounge but sadly the only disappointment is the food menu. Yes I know its the same across the chain but across the chain it's the same problem....the food. It really lets the chain amd the place down. I really dont find it tasty or even good. It's below average. I cant fault the manager for apologising and refunding me for the food but raw prawns... ome on thats slack. The chilli isn't spicy and the slow cooked pork is just appauling..across the chain id love a fresh approach to tbe cusine. Sack the group chef or just go back to tbe drawing board and also give each lounge some autonomy or special anything and i mean anything something different steaks, peri chicken, decent portions. Start again I beg you

Food quality has deteriorated since last coming here which is about 8 months ago.

What an amazing place to dine in so beautiful and atmospheric! The food was amazing,service was fantastic all staff friendly and welcoming. Given a table by the window upstairs so we could people watch. Ordering is easy can be done through the app using a QR code. Food did not take long to arrive and was amazing. I noticed how family friendly it was too a few people with children. These family had games provided or children given activities fantastic idea. I will definitely visit again

So great to have this much choice for people who are coeliac and with staff who understand allergies/food limitations. We've not seen our daughter so trusting or happy eating out for a very long time. Thank you- would recommend for anyone, but definitely good for people with allergies or coeliac 👌

1st visit but won't be my last. Friendly staff, comfy seating and stunning food.

Recently visited the Estero Lounge and had a really nice time, had a great server named George who checked on us regularly and was lovely to speak to. Really made our experience and will definitely be back for the good food and service!

Very good food. Delicious even and very well decorated. However the food is quite pricey and the chip sizes are minuscule. Even so the quality of food makes up for it.

Great pub. Just a bit expensive

Popped in out the rain for a breakfast. Friendly staff, prompt service and a great breakfast.

Lovely place and staff but drinks very expensive

Our regular "go-to" for breakfast. It's always good

Come here every time we come up to the Forest of Dean. Absolutely beautiful food, with every single meal we have ever had.

It’s not very often I leave a bad review, but I had an absolutely awful experience at Estero in Monmouth. Firstly, we were not greeted upon entry and waited for over 10mins before going to find a member of staff to actually see to us. The sign isn’t very accurate advising that they won’t be long. There was 8 of us (plus a baby) eating and each couple ordered separately via the QR code on the table. I would say we all ordered within the same 5 mins, but mine and my partners food arrived at least 15mins, possibly 20mins after everyone else’s which was not great. People did wait initially but we urged them to continue eating to save their meals going cold. By the time our food arrived, everyone else had finished eating. I ordered the fish finger sandwich which was firstly completely cold upon arrival, but the chips were boiling hot so can only assume the sandwich was left waiting for the chips to finish cooking. Inside the fish finger sandwich, there was literally 2 fish fingers, one and a half fish fingers per half. This is shocking, the rest of the sandwich was stuffed with lettuce which also tasted off and did not look good at all. I also ordered onion rings and these were stone cold and rock hard. I ate one and then didn’t bother with the rest. The toilets were in a terrible state, definitely not cleaned regularly as the signage in there suggests and there was also a literal human poo on the floor in the men’s in the toilet cubicle. We did report this to the staff who did apologise, but no one came to sort this in at least the half an hour from us reporting it to us leaving which is quite poor. The service was also really bad. We had a blonde waitress who had a multicoloured lanyard and she seemed to have no personality whatsoever. She slammed the food down upon arrival (not infront of the right person, more next to people for us to sort) and after this she walked off immediately and we couldn’t even get the chance to ask for sauces or anything as she was gone. Throughout the whole meal no one came to ask us how the food was or anything, and as you pre pay on the app there was no staff interaction at all after the food was dropped off. If this was paid for at the end of the meal, I would have objected to paying for the fish finger sandwich due to the fact it was stone cold and a complete rip off having 2 fish fingers in there. I would have also not paid for the onion rings as they were inedible. I left feedback from a email link and also separately emailed the restaurant but have had no one come back to me to even apologise. Based on my experience, I really would not reccomend going here at all.

Fantastic gluten free menu, best I have ever seen.

Fabulous place right in the heart of historic Monmouth. Good food, great drinks and fabulous service. Wonderful atmosphere with nice decor. I will be back soon.

Loved it here!!!! Wonderful atmosphere, love the quirky decor, especially the amazing chandeliers upstairs. Full gluten free menu. Fast service, excellent quality, portions just right.

Staff friendly, nice surroundings, ordered the lamb, mint tsazike with pitta bread, but got a thick pizza base which wouldn't cut. Understaffed on a busy Blake Theatre night.

Great atmosphere lovely staff. Good quality food

Superb Mezze Salad Bowl and Tapas.

I had not been in a long time....went for open mic, locals were friendly, drinks were nice.....coffee excellent.

Pleasant, relaxed dining experience. Order with app at the table. Quick service, friendly staff. This is a very large restaurant with even more space upstairs.

Great menu 😋 always good service

Simply can't believe we paid £3.35 for 3 onion rings!!! Go smacked!

Had a really good breakfast here. It’s a nice place for a treat. The food is great and the staff friendly and helpful. A really good start to the day.

Excellent breakfast, friendly attentive staff . All around great experience.

Great food, great service, happy staff, nice buzz. Dog friendly even for our (at times) less than friendly dog. Would thoroughly recommend.

Went for dinner on a Monday. The main course was not good, small and poor tasting. I should have been a starter. I am lucky I do not live in the area so will not have to go back.

Food was very tasteful, great atmosphere, strongly recommend

We are regulars to Estero in Monmouth (although we actually live in Ross) and just wanted to say that all the Team do an excellent job - Customer Service is top notch.... with a special note mentioning Becky....ALWAYS cheerful, friendly and professional. They also serve Excellent coffee and hot chocholate. Out of all the places to have coffee in Monmouth, Ross and Hereford - Estero comes out on top. Well done guys and thanks Peter & Angela

Loved the atmosphere hear only had drinks and a laugh with family for my sons 50th loved the dim lightin.this is my new place for wen I come to Monmouth and want to go out for a drink.😀🍸🍸🍷

Relaxed dining - great menu! We had tapas - lots of choice. The sherbet lemonade was delish!!

Great place. Burgers 🍔 fabulous, but didn't know you had to order at the bar. Super busy, Atmosphere funky and hip.

Lovely food. I came in Sunday night just before kitchen closed. Expecting a rushed meal. Food came quick and was delicious. I would recommend this place for food. Salt and pepper squid in tapas 👍👌

A welcoming wonderful place. The food is excellent. The Vanilla and white chocolate cheesecake is wow. Breakfast bap is perfection. All sizes of Breakfast. The staff are so helpful. There are 3 steps upto more seating. Accessible toilet. Dogs welcomed.

Fine cafe, loads of people talk positive things about it

Lovely food and service, very impressed..

Excellent lunch. Four of us were very happy with our choices. The lunch menu was extensive, with something for everyone. The vegan menu was also extensive, as opposed to an afterthought.

Dropped in for hot chocolate on a dreary afternoon. Good amount of seating. Hot chocolate was tasty and hot!

Nice place had lovely breakfast

Met up with friends for coffee with our dogs, the staff brought a bowl of water for the dogs and treats for them, very nice atmosphere would definitely recommend Estero lounge very welcoming

Lovely family and dog friendly restaurant in a lovely town.

Excellent breakfast. The best I've had for quite a while!

We ate here a number of times during our holiday. Excellent food and fast service. Food allergies were taken into account. The downside is the loud music, which sometimes made conversation with a table companion a bit difficult.

Loved the food, decor, and the fact it’s dog friendly! I will be back!

Much like many of the lounges, good food and good price. Family friendly for coffee or food too. Can't go too far wrong with one of the lounges. Service was quick once ordered, probably best to order on the app to get served quickly.

Please bring back brewdog beers! The Brixton is not as good in any way!! One has flavour, one tastse like carbonated water. Other wise keep doing the do!