The best restaurants in Butetown Cardiff South Wales

General Cardiff bay Manager Nickolas (Nick) Gale told me I don't care about anything I just care about making money from Cote restaurant...worst manager ever.. copy of my complaint I got throat cancer and I am having chemotherapy. We decide to go have nice family meal together. My family 4 person went Cote restaurant in Cardiff Bay. Absolute awful customer service. Went at around 9:15 (1 November) with a view of many empty tables asking if we could eat there. We were told no, and when asked why the staff said we don’t have enough people working so come back in half an hour. We asked if we could sit for a drink for half an hour then eat and they declined this offer. We came back at 9:45, were blanked for 15 mins until exactly 10 when someone said the kitchen was closed. They refused to serve us. I know you are busy but customer service should be better. We walked away from the restaurant because of the poor customer service attitude. No wonder there was hardly anyone in there at a peak time of the day. I was even more disgusted at the dismissive response from the branch staff. Why would you return when attitude to the customer is so poor. Kind regards Emma

Amazing sashimi and ramen. Absolutely recommend!

Awesome Sunday Lunch! Beef was melt in the mouth gorgeous! We enjoyed the ambience and our male server was very helpful and provided great customer service we would highly recommend! We will return to try the afternoon tea next time!

Staff was very friendly and efficient, the food TopClass and plenty of choice we have used the restaurant before and always get the same results

The Packet is an amazing place to have a few pints. The staff is great and friendly. Highly recommend this place to everyone!

Had Sunday lunch here recently. Positives - Lovely old characterful building.The food is well cooked & a generous portion. Service is good. Negatives - we were in the great hall as restaurant was being refurbished. Our table was right in front of the door so very draughty / cold. Veg all seem to be roasted. I prefer steamed / boiled as the fresh veg cuts through the rich heaviness of the rest of the Sunday lunch elements. Meal overall & Gravy wasn’t very warm.

The food is absolutely amazing! You get such large portions too! Will definitely have food from here again!

Great place , had a lot of fun here, always always always enjoyed it so so so much, I literally literally got mind blown

Nice but no baby changing although frustratingly you could see where a changing table had been in the loo - not for families with small kids. Decent coffee, nice food. Definitely more a student place.

A great pub in Cardiff bay away from the business of Mermaid Quay. Great selection of beers, wines and spirits. Wednesday nights are quiz nights which is always fun. Friday nights are great as they have DJ Bobby Smooth who plays chill out RnB. Saturday nights it's DJ Silver who gets the whole pub dancing with his 90s garage and RnB. Sunday they do the best Sunday lunch in Cardiff - highly recommend trying it! Big portions! The owner Shaun is super friendly as are the bar staff including Bev, Owain and Marcel who always go above and beyond with their service. What started as just "popping in for the odd one" we are now firm regulars and wouldn't look to go anywhere else. Everyone is there to have a drink and a good time, don't hesitate in joining in!

The best ice-cream in Cardiff. Very impressed with the flavours and creaminess of this ice-cream. Certainly rivals gelato I've eaten in Italy.

The best ice-cream in Cardiff. Very impressed with the flavours and creaminess of this ice-cream. Certainly rivals gelato I've eaten in Italy.

Ace food. Great waitress. (Mati) Will be back. Ta. X

Had really great time service was excellent was the food

Amazing food every time we visit 👏🫶