Premier Inn Cardiff Bay hotel in Cardiff

Great parking even with the works in the carpark. Room is a standard premier in room. The only issue is the windows are blocked out gor work so nothing to look at and no natural light

Brilliant stay lovely staff great breakfast Michelle lovely woman could work in a 5 star hotel

Nice receptionist, but pillows very hard and lumpy, bed too hard. Did not sleep well. Otherwise, room facilities good.

This Premier Inn had really uncomfortable beds and a really weird noise all night possibly from the ac unit (which was turned off) kinda like a white noise sound. The pillows were terrible it wasn't like a usual Premier inn whatsoever

Very friendly and helpful staff . Good and extensive breakfast selection. Unfortunately there is a temporary construction site but nothing can be done about that and everything has been done to ensure a pleasant stay.

Premier Inn loses brand standards What can i really say but probably the worst premier Inn stay in my life. Ive been a great fan of premier inn hotels as you know what you are getting, clean, comfortable rooms with great staff. NOT ANYMORE Our stay at the premier Inn Cardiff Bay was just diabolical, with staff that just didn't want to be there and not even acknowledging that paying guests want service. On check in, the self checking machines weren't working so we asked the receptionist to check us in, however she ignored us as she was too busy on her phone until we interrupted her. We got to the room and it was ok not the normal standard but the thought of going to the reception to deal with zombie girl was too much. We regretted booking 3 nights as we knew it was bad but we decided to continue and ignore the staff. Later on in the evening we returned to the hotel to find a queue of guests waiting for bar and restaurant service. The staff, all 4 of them were sitting at a table chatting and laughing like we didn't exist. Absolutely shocking and disgusting behaviour from staff left a bad taste for everyone who were complaining to the manager, however she was completely uninterested. Recommendation Too many other choices in Cardiff dont waste your money. #garystribe #localguide #localguides #letsguide #premierinn #cardiffbay #hotels

Paid extra for parking, had a very small piece of gammon (wish I had my scales with me, because there was no way that was 7oz) but it was tasty. Rooms ok, stains on carpet and drone marks on the ceiling where it looks like somebody flew a drone and crashed it into the roof. Crazy scenes. Air con, no window, which is bad for air quality. Shower excellent pressure, however, the thing leaks and when I tried to reconnect, I ended up with black skuzz all over the place. Two out of three friendly waiting staff, the dark haired one was a right nark. It's a premier Inn at a premier price and can do so much better. Premier inn act and price like they're providing Meliá type accommodation. They're more travel lodge though.

It's very much a case of... u know what ur going to get. The staff were nice so that's a big plus!

Lovely hotel, breakfast service was shabby, no eggs available, we were not told when we walked in.

Great location, nice rooms and the staff are fantastic, friendly and super helpful. Couldn't ask for a better experience. Location is fantastic just behind the millennium centre so 2 minutes walk to all the bays restaurants and bars.

Fab hotel, whenever we are in Cardiff we stay. Great food and pubs in easy reach with the city center only a 5 min taxi ride away. 👍🏻

Nice location, quiet rooms, comfy bed, nice bay view from our window and accessible prices!

Great hotel,easy parking at multistorey ,by the theatre and harbour

It's an excellent place to stay...staff is very polite and helping...

Spent the weekend here. Room was very warm so the air conditioning was needed 24/7. Fab not working on the bathroom. No bath mat in a very slippery bath when showering. The bar and eating area was very utilitarian and not at all welcoming so we went and ate elsewhere.