voco St. David's Cardiff, an IHG Hotel in Cardiff

Frist of all we came for holiday and it was absolutely right decision to choose this hotel, we had such a heart touching welcome by the reception staff ,our room had beautiful view and spa was amazing, Ronia was absolutely helpful,welcoming and such a good soul I must say she is asset of this hotel, she is helping guest from her heart, definitely we will come back to this hotel .

Great stay with my family we came for wedding it was beautiful hotel and room, staff was very friendly, we enjoyed lunch in the restaurant it's was really good and specially I would like to mention the lobby ambassador Ronia very professional very caring very friendly,she literally helped us a lot with smile which is commendable

We travelled down through Wales and decided on a 2 day break in Cardiff. Choose the Voco Cardiff Bay IHG Hotel the Hotel is located over looking Cardiff Bay. We were given a lovely room overlooking the Bay towards Penarth with a balcony which made the stay perfect. Room was clean tidy, with plenty of light with a Coffee Machine. What made the 2 day stay relaxing was the Spa, being able to chill and unwind, Sauna, Pool, Large Jacuzzi, lazy river with water spouts with the water lovely and warm ticked all the boxes. Breakfast was good plenty to eat and restaurant over looking the Bay for panoramic view, staff polite and very helpful. Location is ideal Mermaid Quay 5min walk away plenty of Restaurants & Cafes and easy transport service to Cardiff City Centre. The only negative, do your homework on Parking.

Rooms are nice Balcony can use a refurb Breakfast is great 2* is due to Hotel not accepting cash "cashless" it's important to note this in the leisure industry.

Lovely room, with relaxing views. Booked again.

Stayed for 2 nights for my daughters wedding. From arriving we were greeted by lovely reception staff. The rooms are excellent. The views over the bay towards penarth are lovely. Nice big comfy bed. 2 nice comfy chairs to enjoy the view. The restaurant and bar are superb. The bar staff are a great asset to the hotel. Really friendly and great service. Breakfast is superb. And the lovely lady who greets you upon arrival is truly lovely. My daughter had an amazing day. We were looked after by some really lovely staff. I didn't get their names but thanks. To be 💯 honest. If you are looking for a wedding venue. This hotel has it all. But most important. The truly amazing staff. Thanks guys.

This is an expensive hotel, with expensive parking However it is missing some of the sparkle of other similar hotels. No Doormen to greet guests. The tables, chairs & flooring on the balconies are tired. Plus with seagull mess on the fittings. The food offered was expensive & not particularly well cooked. Breakfast service was slow. The views are of course great.

Unfortunately the experience in the Bar and Restaurant spoiled an otherwise fine break. Poor staff numbers meaning 25mins before being offered a drink, followed by a further 20mins to actually get the drink. Our starters had arrived before our first drink. When we finally got served our starters, they served the wrong soup. When corrected, it arrived with bread, despite being informed we have an allergy to gluten. Lucky we double checked when it was served or this would be a very different review. Unfortunately the staff attentiveness and numbers are seriously lacking. The restaurant manager blamed it on having a lot of students working in that department and quite often phone in sick. Pretty poor show for a 5* hotel of this calibre. Probably my worst food/beverage service in any of my IHG stays.

Great place to visit for a drink 🍸 Will return.

Staff so friendly and attentive. Rooms comfortable and breakfast a real treat. Good location for walks around bay, big wheel and restaurants.

I recently stayed at the voco St. David’s Cardiff, an IHG Hotel, and had an exceptional experience. The rooms were clean and spacious, and the balcony offered an amazing view. The amenities, including the sauna, pool, and jacuzzi, were fantastic and added a lot to the overall experience. The service was also outstanding. All the staff members were friendly and helpful, making our stay even more enjoyable. Breakfast was lovely, with a wide variety of delicious options to choose from. The hotel’s location is excellent, providing easy access to all the attractions Cardiff has to offer. Overall, everything about our stay was amazing. I would definitely stay here again if I return to Cardiff and highly recommend this hotel to anyone planning a visit to the city.

Gorgeous place, rooms are clean,comfy and high spec.. pool and spa is amazing! Left there soo relaxed I didn't want to leave.

Beautiful rooms and facilities, had late check out for free and luggage storage. Attended a business conference. All staff were lovely. Gorgeous location on Cardiff Bay

Great atmosphere and good food. My husband id a IHG member and we were upgraded to supreme suites overlooking the bay... Gorgeous!

Super hotel . All staff very friendly and helpful. Love the Atrium reception.

Very nice hotel. The only thing going against it was that my room the toilet didn't flush properly and the kettle kept turning itself off. It would have been nice to have a chair on the balcony that you could sit and watch the bay.

Amazing place to stay and Amazing views

Disappointing Experience & terrible customer service My experience was far from satisfactory. The list of issues I encountered during my stay is quite extensive, and I feel compelled to share them in this review. Firstly, upon arrival, we were given a cot for our infant, which was in an unsuitable condition. It was old, uncomfortable, and clearly not up to standard. Additionally, the showers in our room were in poor condition, with low water pressure and inconsistent temperature control. Customer service was disappointingly slow, and when we raised concerns about an unlocked terrace door, we were met with unhelpful responses. In particular, the manager, Peter Hughes, was dismissive and failed to address our concerns adequately. Furthermore, despite numerous issues, the compensation offered was inadequate. We were only given a meager 10% discount and offered breakfast, which was overpriced and of subpar quality. Paying £15 per meal for breakfast that wasn't worth it added to our disappointment. Parking at the hotel was exorbitantly priced at £90 for two nights, and the service was both inefficient and slow. To add insult to injury, our card was overcharged, and instead of promptly rectifying the mistake, we were told to wait for our bank to resolve the issue. This lack of accountability and responsibility is unacceptable. In summary, my experience was highly unsatisfactory, and I cannot recommend it to others. The combination of poor facilities, slow customer service, and inadequate compensation left a lasting negative impression. I sincerely hope that the management takes these criticisms seriously and implements necessary improvements for the benefit of future guests.

Summary: Highly recommended! Parking is outrageously expensive, but the hotel & staff are fantastic. My highest rated hotel so far. 🎉 Score -> 59/70 = 8.4/10 Read the full review 🛏️🛀🏼📺 I like to add a little more here since the Google Review metrics are quite limited. If you’re into the detail, it might be worth reading more below. For context I stay in hotels roughly once a week. I’m usually staying for business and traveling solo. I don’t need anything fancy, but I do find somethings are important to me, & they might be useful to someone else. Also worth noting that if I’ve mentioned anything particularly bad in a review then I will likely have passed this on to reception … but I’m an introvert, sometimes in a rush, and I’m not a fan of making a fuss so sometimes I may not have. Room Type: Double Standard -> upgraded to King Standard with Balcony Mid Floor All ratings below out of 5⭐️s. ⭐️⭐️⭐️⭐️⭐️ Amazing (rare) ⭐️⭐️⭐️⭐️ very good ⭐️⭐️⭐️good/okay ⭐️⭐️ Needs improvement ⭐️ Awful Plug Sockets: ⭐️⭐️⭐️⭐️⭐️ While this might not be important to a lot of people, this is a major bug bear for me which is why it’s always my first review point. In particular having power in the vicinity of the bed. Watch, Phone, AirPods, all need charging and I don’t think it’s too much to ask to have 1 USB and/or a plug by the bed. Maybe the only improvement could have been wireless chargers. It was perfect. Plugs and USBs either side of bed. Plugs around the room and plenty at the desk Room: ⭐️⭐️⭐️⭐️ Large room with two relaxing chairs, a chair at the desk and lovely bench at the bottom of the bed. I was super lucky to be upgraded and my view was over the bay with a cute little balcony. Coffee/Biscuits: ⭐️⭐️⭐️⭐️ Good selection of tea and coffee plus Nespresso pods and biscuits 😋🍪 A little shy on the milk, four little pods as per most hotels. Staff: ⭐️⭐️⭐️⭐️⭐️ The staff make this place special. Very welcoming from the confirmation phone call, to the welcome at reception. Super professional and polite but also seemed like kind & caring people, which is important. Noise: ⭐️⭐️⭐️⭐️ I was near the lift but couldn’t hear it at all. Very good. Air con was noisy but I didn’t need it on. Cleanliness: ⭐️⭐️⭐️⭐️ Generally very good. Bathroom bin was a bit grubby and due replacement. Newness: ⭐️⭐️⭐️⭐️ I don’t think it’s brand new but it felt fresh. Breakfast: ⭐️⭐️⭐️⭐️⭐️ Fantastic. Huge choice for cooked or continental. Dinner: Can’t comment as didn’t try. Parking: ⭐️⭐️⭐️ Reasonable sized spaces but blinking expensive for non-London! £24 overnight. TV: ⭐️⭐️⭐️⭐️ I didn’t use it but 50” Samsung on the wall 👍🏻 Bathroom: ⭐️⭐️⭐️⭐️⭐️ Bath, shower and bidet. Anti fog shaving mirror, plenty toiletries & towels. Very good. Heating: ⭐️⭐️⭐️⭐️ Huge air-con unit built in. A little noisy but very efficient. Any other notables not mentioned above: ⭐️⭐️⭐️⭐️ The “health club” was great. I went in around 6:15 on a Monday. A few people in there but not too busy. Decent 20m ish pool, hot tub and hydro pools along with a large sauna. All within the price of the room. 🎉🎉🎉 Hairdryer, iron, ironing board, heated towel rail and fridge in the room with complementary water. 👍🏻 Location ⭐️⭐️⭐️⭐️ Really easy to get to and only a short walk into Cardiff Bay where there’s lots of eateries and places to visit. If you have a spare 1 ½ hours the 5 mile walk around the bay is lovely.

Do not stay here! I had a terrible time at and with this hotel. I was visiting the area for one day of very important work, so I decided to book in at a supposedly “5 star” accommodation in order to guarantee a good night’s sleep. I also thought that, given the hotel’s location out of the city centre, it would be quiet here. I couldn’t have been more wrong. Having driven nearly 6 hours from London I was exhausted. In my first room - yes, first - the air vent broke and there was a very loud wailing drone noise. I didn’t know if the problem would right itself or not, but by 2:30am I couldn’t stand it any longer and went down to reception, who facilitated a change of room for me. By the time I was in bed in Room 2 it was around 3 in the morning - my alarm was set for 5:30am so always I knew it was not going to be getting adequate sleep. Then the people in the room above me started playing incredibly loud music - at almost 4 in the morning on Monday! I don’t know what kind of guests the hotel attracts but I have to also say I was witness to the near break out of a physical fight in their spa of all places earlier that evening. Again, unable to sleep because of noise I called reception and they said they would call the room above me to deal with it. I also banged on my ceiling as at this point I was completely adrenalised and stressed. My neighbours did turn their music down but not off. I called reception again and they told me the guests weren’t answering their phone. By the time I checked out I had had zero hours rest. The one thing I was paying for. Obviously I contacted the hotel and asked for a refund but was refused - twice. This is not a five star experience. This is unacceptable.

Lovely hotel. I mentioned the weeds outside our room (110) to the receptionist who took me seriously. So hopefully they will clean the outside up?

We have never had a bad stay at the hotel, we got married at st David's 6 months ago and it was incredible everything was so well organized the roald dahl room we got married in was great, the resident DJ was excellent and the food was wonderful. This weekend was our 6 month wedding anniversary and I organized a stay at the hotel for a surprise. Upon knowing it was our anniversary the hotel upgraded our room to a balcony and decorated our room with rose petals and balloons. Really made us feel special and we look forward to the next stay. Best hotel in Cardiff hands down.

Nice hotel at the edge of the bay, has a spa with sauna and jacuzzi

Won't get better than this lovely hotel. Staff and the spa was an absolute delight. A+ will be going again very soon.

For a 5 star hotel I expected more, I have purchased vouchers for friends who have had different experiences, I felt for the price paid there could have been more complimentary items in the room. 4 small pots of milk which was only enough for to drinks was not enough. You shouldn’t have to ask for more. The breakfast was not that impressive, and the cooked breakfast was luke warm. The restaurant was not clean. However, the room and view was lovely and the spa was the best experience. I was not impressed enough to want to return

Fantastic hotel , view over the bay is unreal

Booked for a pre show dinner in the restaurant. Food was bland and expensive for what it was. The service was good but not very attentive. Nice environment but no atmosphere at all. Wouldn’t return or recommend.

Tried ringing Cardiff number for front desk , no reply , tried ring the central reservation number , doesn’t exist , yep it’s a five star hotel .

Great customer service and location

Superb location but had to pay for parking. Service was excellent and the food really nice. We were a large party but everything was on time and hot.

Had lunch here, amazing views across the bay. The staff were excellent and friendly. Food was amazing and the atmosphere was very relaxed.

Great venue for an event. Attended the Community Housing Cymru conference. Staff really helpful and properly cater for vegans! Well done!

Lovely hotel with very friendly staff. Way, way better than the Novotel in Central Cardiff and much better value for money too.

Oh dear! Gone down terribly. When Sir Rocco Forte opened it, hotel was 5 star. Not good at all. Poor service and very expensive

Have usually adored staying here but now feel uncomfortable that I have to spend another two nights after incident with reception staff. When you are told of your upgrade take with pinch of salt- otherwise you may be disappointed by the lack of being upgraded to a suite! Also was disconcerting being overlooked by a block of flats. Rooms can be pleasant but certainly not spacious. Bathroom is an issue if you have a disability also beware being covered in cold water if you want a shower and the danger of waterlogged floor which extended out into the room. The china and biscuits in room are cheap and glassware can also vary from good to poor. Although my husband and I have stayed here when visiting my son I am very unlikely to return.

Fab service and great hotel. My clients were really happy with their stay. Lovely hotel rooms and views. They will be returning. KV Travels

Stayed here overnight with my husband and friends. Perfect stay from start to finish, the rooms were immaculate and the service from staff was outstanding especially Holly at the spa.

Great hotel and would recommend it if you looking for a great hotel with a quiet location but not too far from the Cardiff bay nightlife. I was staying as I was down watching the Scotland play wales at the rugby. To my surprise the Scotland team were also staying in the hotel which was a pleasant surprise. So if the hotel is good enough for the Scotland team then it’s good enough for me. My only negative thing with the hotel was the car parking at £24 a day which was a bit excessive as the hotels in Cardiff city were only £15 a day. Would 100% be come back again to the hotel

Went for a spa experience and found it good with an excellent lunch included. Clean, good size, no steam room though only sauna. We found treatments really good. Complementary teas, adjacent parking though you have to pay.

Very nice and helpful staff, both day and night. Massages at the SPA are amazing. The hotel is located in a beautiful place.

I regret to say that my experience at this hotel was incredibly disappointing. The staff members were consistently rude, unhelpful, and even displayed racist behavior. From the receptionist's inability to provide clear explanations for incorrect charges on my card to being given wrong information by multiple staff members, the level of incompetence was astounding. Furthermore, the hotel manager's condescending attitude only added to the negative experience. Overall, I would not recommend this hotel to anyone based on the disrespectful treatment and lack of professionalism exhibited by the staff.

We truly enjoyed our stay at the hotel as we have received an exceptional service from Olivia at the reception. The room had a wonderful bay view and we recommend trying Welsh dishes for dinner. Loretta in the restaurant was very nice.

Nice views, nice rooms. Clean facilities. Only negative was being disturbed by house keeping knocking my hotel room door when i clearly had the sign on the door handle saying "Do Not Disturb"