The best restaurants in South West Scotland

Girl behind counter doesn’t have a clue what she is doing, been waiting over 30 minutes for my lunch. Not happy one bit! Shocking

Went down hill for a while it absolutely food is excellent now real value for money

This was my favourite place back in June. Let's just say it's not the same

Hi I ordered 3 drinks from the restaurant. I accidentally picked up the wrong order. A young boy came and started accusing me of not paying. I had to justify myself and another staff member explained that I picked up the wrong order. The young boy was rude and aggressive and embarrassed me infront of customers claiming that I had not paid. He simply had to say that I picked up the wrong drinks by mistake. I didnt say anything at the time as I had my family with me and didn't want to cause a scene. He had strawberry blonde hair and looked no more than 20. I would think he needs to go through some training on customer services as this was unacceptable and would not be going there again.

Fast and hot food, order was spot on despite making multiple amendments to each meal. Freshly made and tasty Service was pleasant - served by Alex who was polite and friendly

Placed an order online for collection, never had any issues before. Went in to collect my order, a man was waiting at the counter and thought my order was his…the staff member said no we’re waiting on fresh chips!!! SO THATS THE REASON OUR CHIPS WERE NOT GOOD - won’t be at that chippy anytime soon ☹️

O n Thursday I had to stop off for coffee here after collecting my dry cleaning which I had travelled 16 miles to leave , last Saturday. Coffee was fine but when I opened my 'Timpsons Premium Dry cleaning, my coat was dirty, lining ripped and covered in bobbles it's supposed to have removed. Disgusting bad / poor service for £16 + bus fares!!!! Do they think we have money to burn??

Excellent meal. Food was first class. Been going here for years and new owners are definitely continuing the good work. Chips were fabulous and curry sauce amazing!

My family and I were unfortunate enough to call into Roadchef Hamilton brand on the M74 Northbound McDonalds branch yesterday afternoon at about 2pm on our way to holiday in Scotland from North Yorkshire. We all had a meal each and then 3 of us treated ourselves to McFlurrys. Whilst my eldest daughter had nearly finished hers she found somebody’s fingernail in her mouth. This made her very distressed and upset and was utterly disgusting. It even made myself feel sick. I went to speak to the duty manager ‘Amanda’ and was quite shocked at her response of shrugging her shoulders and going to simply get a replacement (as if we’d want another McFlurry after what had just happened). There was no great sense of alarm, any great apology and certainly no intention of trying to make things right or investigating why it happened. I couldn’t even get a refund of £1.69 as my wife had made the payment on her app and she was waiting in the car outside. The attitude of ‘Amanda’ was shocking, she literally said ‘I can’t do anything about it’. It’ll certainly put me off ordering anything from McDonalds ever again.

The senior management must thinks everything is rosy here - well it’s not ! Possibly the slowest ever coffee shop I’ve ever been to, they are far too busy with Just Eat & Deliveroo. Staff ignore customers at the till to fulfil Just Eat & Deliveroo orders, it’s not uncommon to wait 10minutes just to get served than Billy Whizz in the kitchen slowly and methodically makes your order after preparing the Just Eat & Deliveroo orders. The only reason I go is because it’s a good meeting point and it’s clean, apart from that the coffee is awful, food average and service terrible. Sorry if the truth hurts, but management should go in undercover and see the debacle of a coffee shop that bears your good name, if this place closes because of dropping footfall, blames yourselves for relying on Just Eat & Deliveroo to make money because people are voting with their feet.

Ordered Tandoori Chicken, got chip shop fried chicken with absolutely no spicing. Sauce had a strange after taste and was very greasy. Wanted boiled rice, they only do fried. Tried to support local food, but not going back for this. Pretty awful.

Ordered on machine, told to take ticket and take to member of staff although I had asked for table service, no ticket given, went to till no record with confirmation number I gave. Staff unhelpful, all at grill waiting for chickens to appear. Staff member shrugs What's their shoulder, I don't know. .Manager I spoke to spoke to was like "whatever " WHY HAVE NEW STARTS ON FRIDAY NIGHT WHEN BUSY

After years of custom, we’re never using oriental palace again I phoned for delivery and woman didn’t give approx delivery time which she should have done. Turns out she’s also the delivery driver. Phoned again one hour later to be told by her they hadn't even started cooking it yet and driving conditions were bad. We’re a 2 min drive away and it wasn’t blowing a tornado, just very windy. Other restaurants were delivering to our street OK. Did I want to cancel? They obviously don’t have to worry about making money. I said no as I figured I’d waited that long, I might as well wait a bit more. After 40 minutes I was courteous enough to call to let them know I wanted to cancel (I’d phoned Happy Panda who cooked and delivered within 20 mins and WERE £7 CHEAPER!), The same woman answered and she was shockingly rude and condescending. Her unprofessional, couldn’t care less attitude (weather excuse repeatedly given) was totally unacceptable and will cost this restaurant business. New owners should take note as there are plenty of other places available. We’ll be using the Happy Panda in future as great service and very friendly.

Not good Indian food... Stale, reheated, dry, not authentic. Taste not good, horrible to be honest. Hygiene standards questionable- Salad beside raw meat displayed for all to see. Customer service poor. The staff seem unhappy and maybe given up. I wouldn't recommend getting food here.

A great wee place for lunch. Fantastic food and service, highly recommend. Love that it’s byob. The cakes were amazing!