Mcdonalds in South Lanarkshire

My family and I were unfortunate enough to call into Roadchef Hamilton brand on the M74 Northbound McDonalds branch yesterday afternoon at about 2pm on our way to holiday in Scotland from North Yorkshire. We all had a meal each and then 3 of us treated ourselves to McFlurrys. Whilst my eldest daughter had nearly finished hers she found somebody’s fingernail in her mouth. This made her very distressed and upset and was utterly disgusting. It even made myself feel sick. I went to speak to the duty manager ‘Amanda’ and was quite shocked at her response of shrugging her shoulders and going to simply get a replacement (as if we’d want another McFlurry after what had just happened). There was no great sense of alarm, any great apology and certainly no intention of trying to make things right or investigating why it happened. I couldn’t even get a refund of £1.69 as my wife had made the payment on her app and she was waiting in the car outside. The attitude of ‘Amanda’ was shocking, she literally said ‘I can’t do anything about it’. It’ll certainly put me off ordering anything from McDonalds ever again.

Why on earth can’t the staff members have basic manners? I said please and thank you and wasn’t even greeted with a single response, just looked at like I’m from another planet. When I challenged the staff member about her lack of basic common decency her arrogant manager said ‘leave my staff alone she’s done nothing wrong’. Ahh well instead of barking your orders and thinking what you can have off the menu for your breakfast lunch and tea, why not clean the disgusting dirty tables instead? Twice I’ve visited and twice I’ve been disappointed. Speak to me like I’m a nobody then this is the kind of review you deserve.

Slow untidy staff talking when tables need clearing food not well cooked why so many staff if a simple order takes so long

Went to McDonalds today in Hamilton with my friend for a quick bite to eat. Never ever again, the food was awful, overpriced cardboard. £29 for two McChicken meals and two Burger meals, with fries and a drink. Lord it was bad, and I mean bad. Burger cold, McChicked sandwich luke warm, fries barely warm. Bland in taste they had forgotten to complete the order in full, so my friend had to go back in with the receipt to get the Cheese dippers. I have no idea what the heck they have done but this fast food joint is terrible. I would avoid like the plague, overpriced lukewarm, tasteless bland pile of crud that you pay through the nose for. They have lost interest in making a decent quality food, I have no idea why anyone wants to continue to use this place, it really is that bad. Never again!!.

Just left with fries big mac for two, not been able to eat it, not even just like warm ! It’s stone cold stay away from the one at sainsburys waste of money

Terrible smell in and outside of premises presumably associated with toilets being out of use. Receipt printer not working so didn’t get an order number. Only providing takeaway. When opened box found one quarter pounder had no bottom to the bun and neither of the two burgers had the cheese that was paid for and was on the label on the box. Everything was stone cold. Fries were soft and cold. A most disappointing experience I won’t be repeating. The only item which resembled food was the milk shakes which were as advertised. £16.24 down the drain.

Absolutely appalled with the service, I used the contactless machine as instructed for my order and when I recieved my order it was wrong, I asked for them to correct my order which they replied its my error not there's instead of changing it to take one ingredient off, they where rude and refused service

Our family of four (the kids are teens) met with another of similar ages to have lunch here today. You know pretty much what you'll get at McDonald's - disappointing plasticky burgers and fillet o' fish, reasonable wraps, okay fry's, coke. All present and correct here today. There were limited numbers allowed inside, and ordering is via a screen to have less face to face contact with staff. Hand gel available at the door. Masks are needed for ordering and collecting food, but not for eating if sitting in. In good weather, it is nice to sit at one of the benches outside, and there is also a grass area there for kids to run around in circles and burn off some energy.

Can’t get a simple order right!! Absolutely baffles me. So annoyed!!!!! Home with only chips in a happy meal box a joke!

We were tired from a long weekend and journey. Stopped here on our way home. I went to the loo whilst the others ordered the food. It was the cleanest loo I’ve seen in ages! And it smelt fresh! Always a good sign! The food was good and the table and seating area was clean. Perfect for MacDonalds!

Has to be the worst McDonalds ever....absolutely no parking for sitting in or drive through. Why on earth would you need to park up to wait on chips and cheese bites for 10 minutes???? Badly designer and managed

I’m absolutely annoyed. So basically my feet are very sore after being out and they’ve just made me put my shoes back on eventhough I am in a lot of pain and have slippers on. The staff have been quite rude and shouting at us a lot but we just want to have fun. They should rediscover their rules because as a young adults im not very happy

Nous avons été servi à table par un employé sympathique. Ce mac do était juste un peu triste car sur l'air d'autoroute du coup pas vraiment familial .

At last a McDonalds that I’ve got no complaints about. I had the big+tasty with bacon and I actually enjoyed it , of course it did help that I had a food voucher with overnight parking so I didn’t actually have to pay for the food out of my own pocket .

Conveniently located on the M74 services. friendly staff, no surprises on the menu so thats good! Usual MCCYD's fair. Good stuff.

For a motorway services the toilets have always been located in a stupid place where you've gotta walk through queues of people waiting for food. I think the move to McDonald's in this respect is good as the environment is recognisable to new persons. Food was standard McDonald's fare, served timely and with helpful staff. Would visit again.

Stopped here recently with my wife and 2 kids on our trip away. The restaurant is really new so it's spotless. The food was really warm and the staff were great. Good seating and even clean toilets. All u need from a mcdonalds really. Will...

It's a franchised McDonald's. The food was hot, standard McDonald's prices and clean toilets. Really good cup of tea. The staff were helpful and polite. What more do you need from a quick meal stop.

Now I am not a fan of McDonald's at all but it was one of those cases where it was the only place to eat on a motorway so we tried it.I would rather have not eaten.We sat in a busy restaurant and it was...

Always stop here before heading back up the A9 to dornoch as the services at Stirling really are terrible. Since the refit toilets always clean and tidy. You have to wait a few minutes now for your order, ad it is cooked while you wait...

Have stopped here twice now and will never return, first time we cam there was ants crawling all over the place at the window seats and my wife and daughter went to use the restroom and ran back out because of the disgusting urine everywhere,...