Mcdonald's Restaurants in South Lanarkshire

No bbq sauce, very small and crowded

Placed an order for £40 when it got delivered was missing stuff from order no straws for drinks and no sauces that had been paid for

In as much as I don't like putting up negative reviews, this time I am deeply pained. I ordered for my little daughter, but the order came freezing cold and ketchup dip missing and no straw to take her vanilla cream shake, this isn't the first time this is happening. I am so disappointed 😞 with your services. Absolutely no value for my money. Wee soul couldn't eat her 🍟 because they were freezing 🥶 and was crying 😭, had to make home made fries and tomato sauce at this time of the night. Please avoid!

Nugs are not up to par chips have not one grain of salt and diet coke is average at best i haven't even looked at my big mac and i know ot will be just as bad (follow looked at the big mac too cheesy which is what my ex wife said) #bringsbackbadmemories

Nice food, good customer service 👌

I only give one star as 0 is not possible, Multiple times now McDonald's have failed to send a part of my order and I have given benefit of the doubt on many occasions but tonight just takes the case to a different level, I ordered for both me and my pregnant misses and received only half of my order but still got charged the full rate, I have no options on the McDonald's app to explain the situation or request a refund on my missing items and it has caused us to have to make a further purchase to feed my pregnant misses, I have attempted to call palace grounds McDonald's in hamilton more than 30 times but every time the woman over the phone says she can't hear me and hangs up because the inside of the store is too loud, I wish for my meal to be refunded and compensation due to having to make further purchase due to a lack of passion from McDonald's, completely disappointed

Food was inedible .Chips were stale and cold .Burger was truly horrible .I won't be back .

The staff are all top notch but Nathan was fantastic and deserves praise, a real credit to the store

It's McDonald's it doesn't change

It's McDonalds. At least this one doesn't have the constant beeping from the kitchen.

Not really a lot to say it’s McDonalds it’s fast food

I received late night food from this McDonalds. Just wow. The accuracy of the order was very impressive as I ordered 3 burgers with very specific changes. Not one mistake was made. The fries were outstanding. Out of all the Macdonalds I’ve visited this one is 10/10 . After my recent experience

between this mcdonalds and the one in fort william for worst mcdonalds in western Europe, chips are always rotten, burgers are rotten,

It’s Maccy’s does what it says on the tin

Yet again order is wrong - items missing. It's always stuff missing never wrong or extra. 🙄

horrible. Lots of new young staff who are very rude such as a girl by the name of Jennifer by the bin who stares at you whilst eating your food. And the slow service took 20 minutes for a burger and drink. Unhappy is an understatement.

Ordered on app and when i got there it said some of my order was not available!!! Yet when i went in to query no staff knew anything about the app so i reordered in store and got the order i had originally requested 🤦‍♀️🤦‍♀️

Just make sure you don't try to go when the school kids are in at lunch time it's wild I thought they might steal my lunch money 😂 but seriously give it a miss at that time it's nuts but any other time it's fine

Inedible rubbish. Whoever cooked this should sort themselves out, embarrassing.

The one beside Asda Toryglen is awful. They were getting everyones order wrong, the screen couldnt show your number cause they were not clearing them down. I got 2 big macs without chesse, they both had cheese and a no cheese sticker on top. Didnt have time to go back in and wait in a 20 min (could have been more, lost the will to live after 10 mins) que again. Fries were cold. They had no icecream. Seemingly the Grinch was coming in a couple of hours. If they cant cope now. Its going to totally fall apart when he came. Never going back to that one!

Order wrong and frozen every single time

Sorry no negative. We don't do Macs

all my food was cold and never received my 4 cutty sauces either

Never got what I ordered , missed 4 hashbrowns , never use again

Didn't notice the delivery time estimate, so no idea if it was late or not, but it did take a long time. All dips missing. Stone cold. One of the burgers barely in the box. First time getting a McDonald's delivery - never again.

ordered food at 5pm and it arrived at 0239 in the morning

Great food,great service with a smile

Waited 1 hour and 30 mins for a delivery that when I ordered was told would only be 20-30 mins. Good eventually arrived all cold and with missing food and wrong items. What an absolute shambles. So disappointed. Don’t offer a service if you can’t

no chips with big tasty and no sauces

Yet again more missing items. No burger or chips but sent the drink. What a joke.

There was no ketchup and BBQ sauce that we ordered. The courier was punctual.

This order was late and everything was cold - waste of money as did not eat

never received the right order again

Meals were frozen, drinks spilt everywhere, so much so the bag burst! missing items.

After 2hrs and 45min the order turned up and was wrong. Absolute disgrace!!!!

Didn’t get the dip so the meal was a waste

Cold. You would think they would cook the orders fresh instead of sending ones out that have been sitting to get even colder

Food was stone cold and there were items missing looked like the driver sat on the bag before he delivered it very poor poor service and quality

is it just me or is the food went downhill, fries 🍟 tasted as if they had been lying along time ,the big tasty ,so not as tasty ,and the apple pie nah ,not very nice ,and to charge what they do will be avoiding here 🤔

Waited 2 hours for delivery…food was frozen

Sauces were missing, delivery driver got lost

chips and burger was cold. i thought yous were getting better at deliveries but guess was wrong.

My order was nearly three hours late they kept changing the delivery time

i didn’t get a straw with my drink

Absolutely discusting food fish fingers were burnt to crisps the burgers were flung in all damaged and food was freezing

Order always has multiple items. Fries cold and half full. It’s not just eat that pack the items it’s your staff! Should either be delivered or option to pick up instead of waiting days for a refund.

was cold and no dips at all just the usuall

delivery driver was all over area and in housing estates not even near me, was told delivery would take 25- 30 minutes, recived food 1 hrs later, had to microwave food as it was cold when delivered. ended up messaging driver to see what he was doing, not happy with service .

As always, cold and been left out

Day or night 24hrs they will start to prepare food after when it's shows "please collect" on the screen.... and the same answer if you ask "wee minute..."

Bag burst all over my carpet while it was being handed to me at the front door. Have just had the carpets professionally cleaned two days ago and now there is coffee and Coca Cola all over the carpet. To say I am fuming is an understatement. A refund for the missing drinks is NOT GOOD ENOUGH!!!!!!!!!! This is not the first time that drinks have spilled .. I had irn bru spilled all over my front doorstep in a previous order

very very disappointed with this Mcdonalds order

Order was cold and the 2sweet curry dips were missing from order don’t think I will order again

They should be banned from doing deliveries until they start care about quality! I am regularly ordering food from there because i have to but 4 deliveries out of 5 order re messed up. Nasty cold food, missing items is usual experience!

Cold inedible food with missing orders while just eat refunding only part of money i have wasted.

Shame i cant share pictures of food which i recieved here. Stone cold, spilled drink, missing items. Every single time. Who is working there?? Little kids?

Totally fed up with your incompetence. Nasty cold food, missing items

I dont usual leave reviews but enough is enough. What appalling service 4 times out of 5? What is your problem there?

Despite leaving delivery note they still managed to forget my dips i paid for and straws. Food is dry and cold

Driver clearly delivering elsewhere and not marking as “out for delivery” until they’ve delivered other order.

This order has not been delivered at all. if it's been delivered somebody else must have the delivery code!!! Which I find strange.

Once again we got someone else's order. And they try to only refund the food, or all the fees and delivery. You expect the odd problem but this is becoming a habit.

Just sat it down and never thought of brining the door bell didn’t receive my terribly the juice ??

I asked for a share box of cheese melts paid the full price of them just to get a packet?

Driver great but food was stone cold

20 nuggets short again probably no get refunded again

states order received at 5.25am when it's on 4.45am! no order been delivered at all. Time was pushed back by almost 2 hours into the bargain

Missing big mac from order of four meals not great

why is it everytime yous deliver its f****n freezin actual incompetent children working in it

order was delivered on time but food wasn't sealed correctly chips everywhere our drink was spilled everywhere the bag was wet the food was extremely cold.

Don't order from these muppets that can't read. Allergic to cucumbers and just eat do fuckall about it just love to charge you an arm and leg for delivery and %

Waited an hour for stone cold food that looked like it had been thrown together in the dark. Would also like to know how much money this place makes by charging people for dips that they never actually put in the order.

usual never any sauces or straws for drinks , how hard is it to read an an order and make sure its correct before it leaves shop. manger should be ashamed

Wait an hour and a half for the food to come and it was absolutely freezing had to heat up for my kids

I asked specifically in the notes for straws and as usual the never gave us any. Can’t drink a milkshake without these !

I have not received this order and when I call the restauraunt it rings out .I expect a callback and a refund immediately or I will be taking this further .

food again missing items always the same absolutely fed up burger missing sauce's missing

food freezing after hour wait, joke

Wrong option, as the burger was rotten.

Delivery distance was less than 3 mins drive. Whole meal was luke warm and very dry as if it had been sitting for a while. Stale fries. Wont be ordering from here again. :-(

Waited nearly 2 hours then arrived cold in no longer using just eat

Just got a takeaway from the drive through.. made to park up when there's no spaces, one portion of chips missing and the rest of the food actually freezing. No straws for drinks and no sugar for coffee. The workers there couldn't be any thicker if they tried.

Food was cold, ordered McFlurry ice cream and they sent a brownie cake instead. That’s a big difference from a ice cream

forgot my cookie and it was cold

Whole order was absolutely freezing!!! Driver didn't even have bag to attempt to keep it warm in minus degrees

Food was cold and squashed requiring reheating. Burgers pressed flat.

driver can’t find a simple address then tells me to come get it myself. your meant to deliver it to my house, if i wanted to go out and get it myself i wouldn’t of ordered a home delivery. food is cold and ice cream is melted

I’m sorry to complain once again food was timid cold !, had to microwave food then was like string !, also food felt it was lying before leaving shop !….

As with most other people they cannot supply straws and tomato sauce. I’ve probably had about 20 McDonald’s deliveries and 19 of those had no straws or ketchup. Clearly something wrong with the process

Food wasnt warm and no dips sent that i paid for. As per !!!

Food was feeezing and there was things missing.

they definitely got the order wrong they gave us 4 cola's extra and left out the box of 20 nuggets and when my daughter phoned they wouldn't answer

Delivered on time and nice and hot

Great food and on time delivery

Wrong burgers in order I ordered 2 chilli burger and got 2 cheese burger

Completely the wrong order, not happy and kids unhappy too.

Fresh watm food. Complete order. Lovey delivery man

4 Sprites were water only. Yet again no ketchups as requested.

I ordered a double bacon Big Mac with bacon and ketchup, I received neither of them.

Driver genuinely punched my front door at 3am and woke everyone up