Mcdonald's Restaurants in South Lanarkshire

Order was late and most of the food was missing

Over an hour late food stone cold

food was cold, i was not given any straws for the drinks, they forgot my sauce. delivery was late. waste of money.

Easy ordering service, driver very friendly.

not my order, told driver this, he refused to take it back, rang your team and was told I had to take it up with a driver, who wouldn't take it back or listen. there was only one bag and there should have been two, food then a drink. not good enough. last time i deal with you and I will put a letter in the paper telling them what happened. such a shame, you used a driver who would NOT listen

Food was cold, order was missing items and the main bag had the seal ripped off.

How can you forget half an order when it’s there infront of youuu !!

0 stars always food items missing practically the full order

Food was cold but reluctant to complain as you always refuse to help

not great this time, items missing!

pleasant driver and tasty food. thanks for the straw and hand towels.

i got chicken nuggets instead of my chicken selects

no straw, again, no hand towels, again, otherwise tasty, thank you

No toy included in Minecraft Big Mac meal which costs £10

Ordered at 12.30 was meant to be delivered at 1.00 wasn't here to 1.45

great meal and first class courier, couldn't fault a thing. thank you

didn't get my order but say it was delivered

missed some of my order not pleased

One item out of my complete order Shocking

food was cold and got less nuggets than i ordered

Again! Not received all our order. Absolute disgrace.

I need a refund, my food didn’t come

delivery driver went so me where else first as I tracked him on the app. food was stone cold when it got here

This McDonald’s is an absolute joke!! last night I spent £36 , and half of my order was missing I lost about £18 worth of food. Now this morning I ordered again a breakfast. Half of my order missing again!!! Get a grip of your staff and actually check the orders before you’re sending them out , every single time this happens!

was freezing cold waste of money

chips and cheeseburger were soggy and cold and we had missing foods from our order, really unhappy with what i got given for what i paid.

Estimated arrival time kept changing, ranged between 7.30-8.10, ordered at 6pm. Arrived 7.30pm but app was advertising 25-40 mins for delivery.

One of my drinks was half full. Poor quality

Courier deserves a thank you as my order had the wrong address on it. I was able to text him and we got it sorted Excellent service by the courier 😊😊

Food was freezing. What’s the point in paying a delivery fee if it turns up cold & the place is 2 mins away?

I didnt receive this order and have to wait 7 days for a refund. Not happy

Forgetting stuff for my order again and think a refund for the missing items makes the meal, yous are the worst

Food ordered at 6:15pm. Arrived at 7:45pm. Food was quite literally stone cold and items were missing. This is a combined complaint for both companies.

Driver casually taking a 10 minute detour to the shop and delivered freezing food <3 cheers bro

delivery driver was super fast and very friendly! :)

The expected delivery time kept changing, going up and down for almost 1 hour. Normally, deliveries from this restaurant are fast, but tonight was the opposite. When the order finally arrived, 1 item was missing and the meals were cold. Help on the app was basic, so I just had to wait until the food arrived.

Nearly 2 hrs late, cold and order wrong.. Went to restaurant to collect myself, told there was nothing they could do.. I had to re order and apply for a refund. Said courier hadn't turned up. Got home courier arrived 5 minutes later.. He blamed the restaurant, said he has been waiting on orders all night... Very unsatisfactory

My order was an hour late and when it got there it was stone cold

absolute disgrace of a delivery. watch the driver pull up. watched him on his phone for almost 10mins still no sign of him getting out his car. I had to go down and chap his window. absolute no care n then kids on he couldn't speak our language.

Order pancake and sausage didn’t get my syrup so had to eat dry which wasn’t nice so wasn’t happy and the meal was cold so had to heat it in microwave

Waited almost 2 hours for food to arrive and when food got here it was stone cold, paid over £30 for order, absolutely unacceptable not impressed

No straws,no napkins ,no sauces and no share box .No spoons and half filled fries .Waste of money .

Food bag arrived open, burger was wrong, nuggets were overcooked, no sauce for the nuggets, chips mega salty and juice wasn't full

Delivery was late as place was busy, and 2 apple pies were missing.

cold food, pleasant driver, no straw

driver too busy on phone to know what he was doing

Good meal, thoroughly enjoyed.. pleasant driver, friendly and helpful

The order was missing 2 burgers and 2 chips

nice meal, pleasant driver. No dip, straw or hand tissues, second time in two days, not happy

Forgot my mozzarella dippers this time, and the straw

Everything I ordered was in the bag.

Get everything right except alwaya no jam with the order order this every sunday and always the same

Driver couldn’t find my house. Food cold

pleasant driver and first class meal, thank you

The food was cold the chips had no salt the smoothie was melted it was just horrible and I want a refund

order was missing double cheeseburger and not coffee it was hot chocolate. delivery driver was great and on time. but McDonald's staff got my order wrong 👎

everything was good. and driver was kind. he let me check order before I gave code. this shall be a standard procedure that all should follow.

ask for a time because it's my tea break

pre ordered food to be here at half 4. never arrived untill 5pm and food was cold

for got the drink and the freebie

the person marked it as delivered but no food was delivered. I saw a car come down the street but the person didn't even leave the car and drove off after a minute odds.

Forgot the brownies, this restaurant always seems to forget something

Food was frozen , only live 5 minutes from McDonalds so obviously left lying whilst awaiting delivery pickup 🙄

Cumbernauld McDonald's wat cane I say .. the staff need to learn how to get orders right as they never do it's mental how hard is it a burger chips and a milkshake but can never get it right. Someone isn't doing their job right and it's down to the manager not training them right and the staff not listening. It's got to be the worst McDonald's I've ever been in.

missing items as always and fries were stone cold

driver was amazing, delivered on time and was also concerned and apologetic when we had noticed the bag with the drinks inside was leaking

all well and driver was very polite and friendly

Seafood Ramen was so bland and like rubber . Flung it off the veranda even the foxes never ate it . Avoid at all costs . The dumplings were also soggy but at least had some taste to them . Worst £30 I’ve ever spent had to order from somewhere else

mcmuffins were rock solid, felt like they had been left out for days and then cooked. asked for a refund as they went in the bin, i was told that different restraunts prepar things differently and this it to be expected...

The restaurant is 5 minutes from my house and yet again the food has to be re heated in the microwave as stone cold

No dip, straw or spoon for my McFlurry

Drivers for McDonald’s terrible surprise they even get hired

Ordered a chocolate milkshake got given a Coke ! How can you get it so wrong

friendly driver, on time, very helpful and efficient. food was excellent, thank you

Food cold as usual. No straws as usual.

Mostly delivery need to watch drivers are useless

Driver was abusive on the phone expecting myself after paying for my food to be delivered to my door to go and meet him on the road because it was easier for him abusive on the phone aggressive at my door

Thank you VERY MUCH! Courier brilliant x

Did not receive my correct order

Great service, food arrived hot which was good. Will definitely be using this McDonalds in the future. It’s a hit or miss with McDonalds located at Kingsgate as 9 out of 10 orders missing items and food cold. Thank you

No sauces that I ordered were in the bag, regularly happens, get your act together.

Orderered a big mac with no onions and salad, they still managed tovputvonions and salad on it, and the fries were freezing.

It took over an hour to receive my order l sat at being prepared for about 60mins driver delivered it within 5 mins so no problem there but when it arrived it wast just cold it was absolutely freezing that a few seconds in microwave wouldn’t fix it so must have sat for the hour in the shop pure waste of money

pleasant driver who was polite and helpful. Meal well.cooked and very tasty. Would be happy to recommend this resteraunt .

some of my chips were undercooked and i had asked for extra onions on my burger and there wasnt even any onions in the first plave

Despite writing clear delivery instructions on the app - the driver still drove up and down the street looking for our house 🤷🏻‍♀️

Delivery driver made me walk 1/4 mile to collect my order as he couldn’t find my address to I was walking back to see him pass my door to his car. Really disappointed as a delivery driver can’t work out addresses . Never had any issue with delivery’s

Did not recieve order and on driving to mcdonalds they werent interested and would off a refund or replacement of meal

From the initial time of 34 minutes I waited over an hour and a half for cold food. The only good thing was that they actually remembered the straws for the juice. Overall, not exactly the fast food that they promise.

surely by now you should know how to correctly store juice without it spilling. half a cup arrived. the other half in the bag. soaked my brownie also. silly. driver blames restaurant. restaurant would blame driver.

Don’t use McDonald ek - every single order they miss up. Always missing items

Order never arrived. Was marked as delivered but didn’t turn up. Terrible service

Polite driver, food was still warm

I ordered a mango and pineapple smoothie, it was nearly half way full, so frustrating given how much i paid and it is more like a shot than an actual drink.

Food was cold the last two times ! When you pay that high of a price , you should get warm food. I won't be ordering again

very pleasant courier, enjoyable meal, thank you

cold food, and not the correct order

my app says food has been delivered but I don't have the food nothing has been delivered and I have been charged for this i haven't had anyone at the door or nothing can some one get my order sorted out this is a shambles

Cold. Missing items. I fail to understand how someone can get such a simple order wrong!

happy to have the meal delivered on time, warm and with no items missing