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3.3

Based on 4.327 opinions finded in 4 websites

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Nº 664 in 841 in South Lanarkshire

Nº 13 of 19 Fast food in South Lanarkshire

CUSTOMERS TALK ABOUT DISHES WITH..creamladyoldnuggetsmeltedchickencheese

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This is awesome, it’s like a McDonalds but BIG!!! Would recommend!

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Dominus555 Live . 2024-10-04

MORE AT Google

Go here every Thursday, but service is getting worse, waited over 5 mins to get served. Staff were just standing about ignoring the fact that people were waiting to place an order. Tables were dirty. Not good!

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Michele Thomson . 2024-09-25

MORE AT Google

Staff literally standing about lost looking, staring at the celing food building up and absolutely no one packing the bags I had to tell them after 20min if my food is in that troff. Can u start bagging it before its freezing At that point, the manager started packing 1 bag and left, which was for the drive threw 10 min later my number was shouted and a staff member told me my chips were in a different bag as he handed me it. The bag was open and as I looked inside I said really, he replied, "Yeah", your chips are in the bag And I replied they sure are, my chip pkts were all on there side all chips were out and laying in the bag so I told them I'm not acceptable I want fresh chips he stormed off and flung them in the bin full force At this point I'm now checking the rest of my order... My daughters chic nugs were freezing and 1 box short The next item I checked was my double quarter pounder no cheese no pickle and no onion had all of the above At this point I'm in the shop nearly 1 hour wrong order and freezing food so the got told this is completely unacceptable I want my whole order made again Staff were very abrupt huffy and doing absolutely nothing the only guys actually doing anything were the guys cooking but of course as above there not even making things correctly food is overflowing and customers were getting absolutely frustrated I even had the delivery guys approach me and tell me well done as they are like this every night and there is nothing they can do about it and they are the ones getting blamed for the cold delivery If I could give 0 stars I would have If I had not payed threw the app I would have demanded my money back for sure 😤

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Steven Moran . 2024-09-25

MORE AT Google

The burger bun wasn't toasted and the bacon was undercooked and the fries pale and soft ,once again disappointing.

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Desmond Snee . 2024-09-19

MORE AT Google

Can honestly say one of the best mcdonalds, food is always correct and nice & hot . The staff are always pleasant

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Ultimate John91 . 2024-09-03

MORE AT Google

This might be the worst cheeseburger I have had from any McDonald in the world (This refers to the McDonald cheese burgers in the UK) Chicken burgers were better.

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Appu Gopinath . 2024-08-27

MORE AT Google

I been in out maximum 3 minutes excellent staff customer service out this world amazing job under pressure still come here 😎😎😎

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Scott Vincent . 2024-08-27

MORE AT Google

Again no cookie dough mcflurries but they can do smarties n malteasers 🤔

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Scott Anderson . 2024-08-26

MORE AT Google

Fast food at its finest, ordered and out with my food in 5/10 minutes 👌🏼

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Antony Pentleton . 2024-08-21

MORE AT Google

They really need to have idiots working there, take people that can do the job and have a brain What I ordered and what I got instead how do you even mess this up 😀

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Dagmara Wesolowska . 2024-08-17

MORE AT Google

DO NOT BUY AT NIGHT TIME!!! The food was all dry and it was very clear that it was reheated from earlier today or possibly from yesterday. Chips were very stale. The nuggets were undercooked as there was sticky batter on it. The cheeseburger was very dry and literally needed water to make it moist. Overall bad experience and never going back to this particular branch.

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Sharlini A . 2024-08-08

MORE AT TripAdvisor

Ordered a breakfast meal. The girl in the white shirt shouted about six times for my double bacon, then ended up going and getting it herself. Slow service seems to be a recurring theme in this branch, regardless of what time, or how busy it is. Now use the one next to the M74 across from DFS, even though it further away.

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John B . 2024-08-06

MORE AT Google

was missing big Mac with bacon meal and also chicken nuggets and birthday cake donut this has happened several times now

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nicola . 2024-08-05

MORE AT Just Eat

Have not got my food for the 1st time using this App

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Robert . 2024-08-04

MORE AT Just Eat

An ordinary MSD near large shopping centers. There is a Macdrive. Two floors, enough space. There are tablets for children. The staff is friendly, the premises are tidy. We were there on Sunday after 16:00, no ice cream or milkshake. This upset my child, because he really likes such desserts.

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Viktoriia Serdiuk . 2024-08-01

MORE AT Google

I ordered a McPlant meal with an apple pie, a chocolate and raspberry pie, 5 McFlurries. Didn't send my drink for the meal or any of the McFlurries. Instead of fixing it and sending them back out they offer a refund option only.

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Edward . 2024-08-01

MORE AT Just Eat

Nearly every time I order something is forgot it’s becoming an absolute joke

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Kian . 2024-08-01

MORE AT Just Eat

Food re heated not very nice and food items missing im a support worker and this meal was for supported person which was a disgusting. I wasnt giving a rating but only 1 star because it wasn't let me submit

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Lesleyann . 2024-07-31

MORE AT Just Eat

Place was spotless, special mention for David,he was constantly cleaning,the skirting boards, entryway, doing a great job 👍🏻

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Scottish_lass “Xx mel xX” mel . 2024-07-31

MORE AT Google

Order was missing 4 burgers!! 2x cheeseburgers, 1x hamburger, 1x mayo chicken.

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Morganleigh . 2024-07-31

MORE AT Just Eat

brain of a 2 year old. 1 meal and 1 mcflurry how cam use f that up man

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jay . 2024-07-30

MORE AT Just Eat

Food good,time of year too many unsupervised children.

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Alan Christie . 2024-07-30

MORE AT Google

our chips were cold & soggy & the irder was missing a quarter pounder burger, everytime i order there is always an issue! NOT A HAPPY CUSTOMER!

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Tracey . 2024-07-30

MORE AT Just Eat

Juice spilt. No chips. No sauce.

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SCOTT . 2024-07-28

MORE AT Just Eat

Ordered at 21.24 didn’t come till 22.23 and the food was cold, paid for sauce and didn’t receive it

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Amanda . 2024-07-27

MORE AT Just Eat

Rapid delivery, hot burgers as per usual.

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brian . 2024-07-26

MORE AT Just Eat

Not happy at all. Waited over one hour for food to be delivered and have received the complete wrong order which is freezing cold and nothing like what I ordered. This is shocking service.

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Marie-Clare . 2024-07-25

MORE AT Just Eat

Food and service great however the toilets were absolutely filthy

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J M . 2024-07-24

MORE AT Google

always very quick to deliver but always something missing from my order! Have ordered more than is healthy and have almost become resigned to the fact that something will be missing 😕 tonight it was the fries from my meal, last time the dessert, honestly every time!

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NAOMI . 2024-07-24

MORE AT Just Eat

Absolutely disgraceful service today 29 minutes wait for 2 portions of chips and 1 Diet Coke.ordered table service due to having a 13year old autistic girl With me. Table 22 upstairs. Spoke to a worker upstairs after 15minutes, he went down, came back and said they are very busy. I eventually went down myself and had to ask a lady to look after my girl while I did. Funnily they gave me my order right away. Terrible service having to wait 29minutes.

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Annemarie Marshall . 2024-07-23

MORE AT Google

I am so disgusted with the service from McDonalds two days in a row we have received the wrong delivery! I now need to reorder and pay another delivery fee!! It’s shocking! How hard can it be????

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Carls . 2024-07-23

MORE AT Just Eat

Never get an order right. Ridiculous really,

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Jaja . 2024-07-23

MORE AT Just Eat

This is literally the worst McDonald’s around. Never a single order that is correct. Always missing items and or food is cold and they don’t pick up their phone ever. 0 stars

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Irene . 2024-07-22

MORE AT Just Eat

Food was. Cold as driver couldn’t even type the right number in for flat , for 5 mins

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Faith . 2024-07-22

MORE AT Just Eat

No quality standards food was awful weird tasting quater pounder and hard dry chips fed up getting ripped of be my last order

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Ross . 2024-07-21

MORE AT Just Eat

Delivery driver took 30 minutes for what should have been a 10 minute delivery time maximum, called me twice to shout at me over the phone because he could not find my address (which has never happened before, i live on a fairly main road) and when he finally did find me, he continued to shout and berate me on my doorstep. As a result my food was cold and my iced drink/ice cream was completely melted

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Cara . 2024-07-21

MORE AT Just Eat

Shocking McDonald’s workers need to pay more attention to orders as items come wrong or just don’t come at all absolutely disgraceful ! Refunds take ages to reach accounts also

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Pauline . 2024-07-21

MORE AT Just Eat

Never gave me milk or sugar with my teas i asked on notes for it i dont have any milk or sugar im disabled n waiting on careers going to shop

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Lisa . 2024-07-21

MORE AT Just Eat

Order was late about 40 minutes and was cold, I had to heat up everything as it wasn't eatable. Driver spend about half hour near restaurant without picking up order. Labels on packaging are showing 16:48, order was delivered 52 minutes from that time

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Monika . 2024-07-20

MORE AT Just Eat

brilliant order. mcflurry was class, big max spot on. chips full. nice one. alot a people talk rubbish or some drivers eat orders

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j . 2024-07-20

MORE AT Just Eat

I would have preferred the food to be a bit warmer than it was when it arrived.

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Allison . 2024-07-20

MORE AT Just Eat

We didn't get our Hash Browns with our order thanks

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KYLIE . 2024-07-19

MORE AT Just Eat

delivery was great, food was spot on. I love that they now seal over the food in the bag. so much better.

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Carolann . 2024-07-19

MORE AT Just Eat

The order was tooo cold and really not fresh

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Milad . 2024-07-19

MORE AT Just Eat

Food was freezing and inedible 30 mins late and flat juice waste of money

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Robyn . 2024-07-18

MORE AT Just Eat

no dips with fries that's the 2nd time but still good but they are needed.

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James . 2024-07-18

MORE AT Just Eat

No straws, no sauce. Chips way over cooked , like nails. Wrong items in order

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Melissa . 2024-07-18

MORE AT Just Eat

Order was not delivered, did not arrive at all. I use just eat all the time now it is becoming very unreliable and the quality is ridiculous. will be deleting the app. Constantly have missing items even basics like straws and condiments. is it unreliable delivery drivers or the staff in the restaurants? Would like to lodge a complaint and have a full refund including delivery charge please.

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Steven . 2024-07-18

MORE AT Just Eat

My food was frozen and my ice cream was melted I eventually phoned macDonalds and was informed My order had been delivered and left outside door without even letting me know even though I have a working doorbell, the whole lot was put in the bin. I also did not receive the sweet chilli dip. Not really acceptable

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Anne . 2024-07-16

MORE AT Just Eat

I ordered 4 chips and 4 burgers. Only 3 burgers came

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Mag . 2024-07-16

MORE AT Just Eat

Order arrived with no issues. Food was hot. Friendly driver 😀

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Colin . 2024-07-15

MORE AT Just Eat

no drink with the meal I ordered

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Liam . 2024-07-15

MORE AT Just Eat

absolutely ridiculous. food was just dumped at the door without someone chapping and most of the food wasn't even in the order!

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Megan . 2024-07-15

MORE AT Just Eat

Waste of time sending it freezing cold, did the delivery driver cook it with the radiators in his car?

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Kayden . 2024-07-15

MORE AT Just Eat

I ordered double sausage mcmuffin meal and pancakes with syrup and a large white coffee, they delivered the coffee and forgot the rest of the order, and the worst of it is that the receipt is on the front of the bag , with my whole order. Well done 👏 , great job. Worst customer service.

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Kevin . 2024-07-15

MORE AT Just Eat

Ordered at 10.10am didn’t arrive until after 11.10am

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Karen . 2024-07-14

MORE AT Just Eat

Drinks was spllied all over the bag

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Ryan . 2024-07-14

MORE AT Just Eat

How do you eat McNuggets with no dips. Always something with this Mcds, store manager needs to get a grip of his/her business.

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Mark . 2024-07-14

MORE AT Just Eat

Food did not turn up after saying it had been delivered and had already waiting over 2 hrs for it

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Kaci . 2024-07-14

MORE AT Just Eat

Second McDonald's I ordered from today, first order didn't turn up from London Road so opted for Rutherglen, order missing fries from one meal and all sauces. Too consistent McDonald's are missing some items from every order, vast improvement needed in ensuring the order is correct wether it's more training or overseeing of the staff and what they are putting in the bags. Do better.

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Drew . 2024-07-14

MORE AT Just Eat

Food was freezing didnt enjoy the food

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Ryan . 2024-07-14

MORE AT Just Eat

Order was late food was freezing and missing multiple items

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William . 2024-07-14

MORE AT Just Eat

Order saying delivered but not delivered already spoken with McDonald's and they advised to. Contact just ear to have this resolved straight away

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Steven . 2024-07-12

MORE AT Just Eat

Not delivered . Not happy at all .

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Catherine . 2024-07-12

MORE AT Just Eat

Food was still warm which makes the food much better instead of re-heating in the microwave just to have warm food

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Allison . 2024-07-11

MORE AT Just Eat

mc chicken sandwich missing and burgers

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Nicola . 2024-07-11

MORE AT Just Eat

driver needs to be spoken to on a serious note , he tried both handles on my disabled access doors which I seen him put both handles down and this is not the first time said driver has done this.

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Victoria . 2024-07-10

MORE AT Just Eat

Honestly, don't waste time ordering from this branch. Ordered a £40 order for the family only for half of it to be missing, no chips in happy meals, no drinks for the kids. 3 portions of chips missing. Nuggets and burger missing. Called up and spoke to manager for her to say she's the only person on and can't check every order because she's so busy. Point being if staff read the order slips correctly nothing should need checked. Honestly totally useless. Order was placed on 8th July.

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Danielle Stirling . 2024-07-10

MORE AT Google

Food was cold and had to go in the bin

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Gary . 2024-07-10

MORE AT Just Eat

food is freezing cold. the chocolate milkshake has no chocolate in it so it's a plain milkshake and the sauce didn't come at all. I dont normally have an issue with this branch but to night I waited ages and it's disappointing.

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Gemma . 2024-07-09

MORE AT Just Eat

food was freezing, chips were like cardboard, drinks half full

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Macy . 2024-07-08

MORE AT Just Eat

Half order is missing. Pure hopeless

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Alana . 2024-07-08

MORE AT Just Eat

I paid for meals and didn’t receive any chips with any of my meals!!!

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Tiffany . 2024-07-08

MORE AT Just Eat

No chips in the order. Also sent the wrong cheeseburger. I ordered extra onions but received a normal one. Unacceptable! I want a refund

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Caitlin . 2024-07-08

MORE AT Just Eat

Bag looked as if it had been opened, 1 crispy chicken bacon wrap was missing

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Simon . 2024-07-07

MORE AT Just Eat

the milkshake has different flavour than i ordered and i never received ketchup, also there was no salad and dressing

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Ewelina . 2024-07-06

MORE AT Just Eat

how hard is it to read a piece of paper and put stuff in a bag never get your full order.

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Chrissy . 2024-07-06

MORE AT Just Eat

I had ordered a Big Mac and had specifically asked for no cheese, order came with cheese added and phoned the restaurant to ask if they could send me another one. Was put on hold and think they forgot I was on the phone! Waited 15 minutes and eventually hung up and got the busy signal. Poor customer service

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Joanne . 2024-07-05

MORE AT Just Eat

Food was cold and the driver went to the wrong address again

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Elle . 2024-07-04

MORE AT Just Eat

was cold and fries floppy not good

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Stephen . 2024-07-04

MORE AT Just Eat

They did not deliver the entire order. The Mcflurry was NOT DELIVERED and the other food was cold despite the restaurant being only 500 metres away.

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John . 2024-07-04

MORE AT Just Eat

Drive left our food at the door without notifying us. Food was freezing, mcflurries were liquid, missing drinks too. Waste of money

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Jenny . 2024-07-04

MORE AT Just Eat

Food was cold when restaurants like 5 mins from the house

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Gary . 2024-07-03

MORE AT Just Eat

delivered on time handled with care food was nice and warm, everything I ordered was there.

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Lorna . 2024-06-30

MORE AT Just Eat

Food was hot and tasted good! Chips were fresh and hot on arrival too! Extra onion given when asked, wasn’t slapped together either. Pleasant surprise

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calum . 2024-06-30

MORE AT Just Eat

Forgot my burger in my meal only had chips

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Dylan . 2024-06-30

MORE AT Just Eat

No chips in the happymeals. Other food cold

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Thomas . 2024-06-29

MORE AT Just Eat

This second time I have had an order from you and it’s cold and I asked for a large milkshake it looks more like a medium one

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Catherine . 2024-06-29

MORE AT Just Eat

Forgot the sauces and no straws

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Ash . 2024-06-28

MORE AT Just Eat

The food was cold the cheeseburger had no cheese or extra onions that was asked for and the hot apple was missing overall very poor

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George . 2024-06-28

MORE AT Just Eat

Wrong food got ice cream and a juice wanted Big Mac meal m chicken sandwich meal

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Mandy . 2024-06-27

MORE AT Just Eat

Big mac's patty's were not only over cooked but wafer thin. Far too much special sauce added making to burger too slippery to hold. Fries were place UPSIDE DOWN in the bag causing them to loose their heat even faster. Think next time i'll choose another location even if it means a longer deliver wait.

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peter . 2024-06-27

MORE AT Just Eat

Absolute joke irn bru was spilled everywhere, hatrick burger came with two burgers instead of three, no sauces, chicken selects where not there they used a chicken selects box but put cheese balls in it when I didn’t order these honestly need to look at the people working here if they can’t even read and order and pack it correctly want a refund

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Amanda . 2024-06-26

MORE AT Just Eat

a mostly just want the mcflurry most times but the night everything wad spot on. fresh warm and made right mcflurry was class too

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j . 2024-06-26

MORE AT Just Eat

My food was cold by the time it arrived and my milkshake melted and was not edible. :(

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Tillatha . 2024-06-26

MORE AT Just Eat

I'm surprised you guys are tripping over the massive back stock of sauce and straws that never seem to make it in to the bags.

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David . 2024-06-26

MORE AT Just Eat

meal delivered with a smile and was still hot 👍

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Alice . 2024-06-24

MORE AT Just Eat

First of all full order was cold. No chips were sent with the order. My 20 chicken nuggets had about 12 nuggets in them and they sent me all the wrong dips. Now I go to get my money back McDonald don’t want to know and just eat are hopeless. What sort of quality checks are being done here coz if you can’t even get a basic order right then it shows that no check are done and the staff don’t care about giving you what you paid for £20 order in the bin and my refund amount was £6 account credit.

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Kyle . 2024-06-24

MORE AT Just Eat

late delivery not by long but still cold and missing 2 fries. delivery was tipped on app and at door but was no order slip on bag! apparently lost in transit!!!! Very poor. last time with this place.

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Nick . 2024-06-24

MORE AT Just Eat

I received nothing but nuggets in my order complete disgrace very unhappy

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Anthony . 2024-06-23

MORE AT Just Eat

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