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711 Opinions in 1 websites
Having stayed at the Lovat some years ago, we were looking forward to returning to the bar and restaurant for dinner. However, the receptionist had other ideas. I called the hotel as we are travelling with 2 dogs in our motorhome. I know that dogs are not allowed in the restaurant, but my request was simple if we sit in the bar, can we order food from the restaurant and eat in the bar. The response is that is where the staff let this place down "we would not do that. Food is for the restaurant, and we do not serve food in the bar in any circumstances. " Now people may find this fine, but having travelled most of the UK and eaten in some of the best restaurants, we have never experienced this level of superiority from staff. We have many times had this request accommodated and, in fact, establishments have complimented us on asking for the adaptation and commented that they will offer the service moving forward. The hotel is situated in prime tourist territory and surrounded by beautiful walks for ramblers and their dogs, so this is so very short-sighted. We won't be making the 600-mile trip from suffolk again after this encounter. Your star will never be available without training for your staff.
711 Opinions in 1 websites
One of the most beautiful meals we have ever had. The 10 course taster menu was incredibly well thought out all the way though, it was clear the entire team had a passion for their product, the serving team had an in depth knowledge of all the produce and drink, proudly promoting local. Would highly recommend as a romantic treat for those special occasions.
705 Opinions in 1 websites
We came for a spot of lunch and my partner ordered a panini and I had asked for a plain scone (toasted). The waitress returned with a fruit scone toasted and I explained that I had asked for a plain scone. The waitress took the scone away and then came back with it to advise that there aren’t any plain scones and I would need to pay for it as it had been toasted. I was also told that I had asked for a fruit scone, but I never, and this was verified by my partner. Plus, I can’t eat fruit scones. The service was really poor and not customer focused. I would not come back.
701 Opinions in 1 websites
Increíble noche para celebrar nuestro 25 aniversario de boda! La comida era increíble y el personal era atento, educado y conocedor tanto de la comida como de las bebidas para acompañar la comida. Gracias especiales a Nitin, Caitlin y Michael que nos cuidaron e hicieron nuestra celebración especial. También gracias a los chefs y el equipo detrás de escena!
699 Opinions in 2 websites
Got battered king prawn with sweet an sour sauce? Prawns were not prawns totally straight and covered in thick bread batter stripped one off and looked like monkfish pieces tasted similar too? Had chicken fried rice before which was processed chicken bits on a carton of rice same as dominoes use on pizzas?? Terrible especially as prices don’t reflect cheap ingredients? Will never use again ? Prawn in batter are shaped like prawns and have prawns inside! Total rip off terrible especially when you take away to find rubbish for the cost
696 Opinions in 2 websites
2nd Visit - I stayed this time at Kirkcudbright Bay Hotel for three nights. A mixed experience. The best about the hotel is the food....exceptional, tasty. I had the fish and chips which was breaded in panco breadcrumbs which was super crispy and super delicious. Breakfast was hot tasty and traditional though the cereal selection was limited. The downside to my stay was my room (No.1).....comfortable and warm but very dated and had an alarmingly large amount of extensions. I'm a technical person so that was a bit concerning. Even though the website says the room are serviced daily you have to advise the staff prior which I missed the first night. Another slight thing even though I knew this prior, is they don't do evening meals on Tues/Wed which is a pain if your struggling to get booked in somewhere else. 9/10 for food, 6/10 for remainder. 1st Visit - I popped in for an evening meal and wasn't disappointed. Friendly staff, well cooked, tasty steak pie and a cracking pint of IPA. Will look at staying here in the future. A++++
694 Opinions in 1 websites
Came to have breakfast with my friend, staff lovely n friendly all smiling, food coming out looked really good. But noticed the place is in need of a good clean which was really disappointing as was looking forward to eating there but this did put me and my friend off having food there. The radiator by the window where we sat at first was really filthy and thickly covered in dust, the lights stuck to the wall are the same. Also the bar where the glasses hang have clumps of dust hanging down and could fall in people’s drinks! I do think this place definitely could be really nice, I can’t comment on the food as we just had a drink and left so I hope they take this on board as positive criticism because everything else did seem nice
693 Opinions in 1 websites
Siamo stati a cena qui con amici e i nostri rispettivi figli. Personale estremamente cortese ed efficiente. Pizza ottima