Tried to purchase avocado but with bacon not smoked salmon, not only couldn’t they do this but couldn’t do it without the salmon either, apparently all pre made food, how awful.
Food was not all that hot, small portions, very little communication with staff,no drinks served at table other than water, only one staff member seemed prepared to go out of his way to help us.Most of the hotel staff were gathered together chatting rather than clearing things away when required. It felt like they didn't want to be there - which, being New Years Eve was probably true.
Amazing place for takeaway. Food is always delicious, hot when it arrives and generous portions. Staff are friendly and always helpful with any issues if they arise. We use them as our only takeaway now as they are the best in Stratford. The delivery guy is amazing as well.. Always friendly and polite so thank you very much. Sorry don't know your name lol
Staying over in the hotel for one night we chose to eat here. The menu is limited and pricey. Whilst staff were friendly they were disorganised, and lacked in ability. Our food took slightly longer than liked to arrive and having ordered a steak and pork chop, the fries and thick cut chips were on the wrong plates. the salad as described on the menu, was thrown on the plate, and the apple puree nearly non existent. Also no onion rings were present as per menu. Being hungry it was edible but barely average food not worthy of the price. Moving to dessert we chose 2 scops if ice cream, chocolate and cotted cream and a lemon treacle tart with clotted cream ice cream. It gets interesting, the ice cream with the tart was clotted cream, however the two scoops chocolate and vanilla. Upon questioning, they removed my bowl but soon returned to say the near white ice-cream was indeed clotted cream, to which I disagreed pointing out the other dessert! My bowl was once again removed then returned with the news that there was no clotted cream ice-cream despite my husbamd spooning it into his mouth. At this pont I just asked them to take the ice-cream away and remove the charge. My lasting memory and advise to all is go out to eat, food Is mediocre, staff lack training and no sign of a manager.
On a day trip to Stratford upon Avon and after a trip on the sightseeing open top bus and going back to the riverside coach park called in for a coffee and a muffin before returning home and enjoyed the coffee and muffin very much
Thought I would get a meal for the family 2 kids and 2 adults the sever wasn't very good and when we got the food home the burger where stone cold and the fries were stone cold and like cardboard the only thing that was nice was the coke and oasis
Just awful, new owners have taken over, let’s be honest this is a takeaway with seats. The atmosphere is as about exciting as the heat in the building, ie none, I went to the gents and thought I have started vaping before I realised it was just my breath misting up. First dinner I have eaten with my jacket on, obviously being run on the remains of a shoe string…..The one waiter lacked both personality and professionalism in equal measure, he mumbled something about being on his own, I didn’t listen because I genuinely stopped caring. On the upside the new owners won’t be there for long at this rate so the experince will be short lived. It’s times like this that you miss Cam and No72 in bidford, now that is how you run a good restaurant. If you have the choice of going here or M&S for a ready meal, you stand a better chance of getting more engagement and customer experince out of an inanimate chiller in M&S than you do in this place…. PS bring you our heater for heat and layer up!!!
This is the closest KFC for us, so we come here relatively regularly. Although I have a receipt from April, we came in January as well. The April experience was poor but the Jan experience was much better so I've averaged the scores. As you can not get KFC points at the store, you need to order via the app, which I did not know until the lady behind the counter told me (Jan experience). The Apr 23 experience just said you need to contact customer services!
Food was KFC standard and the family was happy.
Likely to go again, as we do like KFC, but there more choices at these services which could be better.
Avon Lodge Warwick Road, Stratford-upon-Avon CV37 0NZ England, England
Un poco anticuado necesito un poco de TLC.
Tuve una comida en el bar bastante mal mi hermana tenía pizza ella no estaba impresionada fría y dura iam celíaco así que solo tenía patatas fritas de ensalada griega fría era una ensalada griega solo pimientos cue par de oliva y 4 cubos de feta no impresionado como no barato.
Food is very bland and both dishes that are supposed to be spicy (soup & chow mein) were not at all spicy. Delivery took an hour & 25 minutes on a Sunday night (not peak). Very disappointing!
Entramos solo para echar un vistazo rápido, pero disfrutamos de una taza y un pastel en la cafetería de la planta baja. Los muebles estaban un poco gastados, pero todos los demás aspectos eran una delicia. Grandes pasteles que incluyen opciones veganas. ?
Sack the girls and the guy on tonights shift 11/8/24 19:30pm. Absolutely no urgency to serve a huge queue. 2 people had actually ordered before me and they got their food out of the oven and left it on the side ready for salad. The guy disappeared and the other girl disappeared. I could see her just pottering in the back. The girl who was on the checkout just stood there as if its not her job to do salad and the guys in front of me just watched their food go cold and they left the queue annoyed. No one bothered to come serve me and so I left. They cannot be bothered to be there so please sack them. Waste of space and not only bad for business but costing you money having to throw half made food away.
When I ordered a hot chocolate, I requested it not to be too hot. The staff member initially claimed this wasn't possible but eventually complied after I expressed my dissatisfaction. She then asked if I was having a “bad day,” to which I replied my day was excellent until I came to Costa Coffee. I requested to speak with the manager, twice but received no response on how long she would be, clearly they saw me waiting. When I approached the counter, the manager then decided to acknowledge me, I found her dismissive and wanting to focus on other customers instead of addressing my concerns.
While I understand it was busy, there should be a proper procedure for handling in-store complaints. Overall, this experience was disappointing and the staff extremely patronising. I won't be returning to this particular location -
I was discouraged by some of the reviews. This is a great hotel! Rooms were clean and large with a very functional kitchenette and large refrigerator. There were 2 grills and tables outdoors. We enjoyed a lovely outdoor dinner. The lobby has many tables and another outdoor area with firepit and tables. It was fantastic to be able to relax and enjoy the spring weather. Very friendly staff and great parking. It's a great neighborhood as well! I will always stay there for my St. Louis trips.