Based on 3 opinions finded in 1 websites

Based on 3 opinions finded in 1 websites
Nº 508 in 539 in Stratford-on-Avon
Opinions
When I ordered a hot chocolate, I requested it not to be too hot. The staff member initially claimed this wasn't possible but eventually complied after I expressed my dissatisfaction. She then asked if I was having a “bad day,” to which I replied my day was excellent until I came to Costa Coffee. I requested to speak with the manager, twice but received no response on how long she would be, clearly they saw me waiting. When I approached the counter, the manager then decided to acknowledge me, I found her dismissive and wanting to focus on other customers instead of addressing my concerns. While I understand it was busy, there should be a proper procedure for handling in-store complaints. Overall, this experience was disappointing and the staff extremely patronising. I won't be returning to this particular location -
Natasha C . 2024-12-21
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We did not like the hotel breakfast, but the chicken and bacon sandwich and a very good coffee, so we preferred to walk over the street to Stratford City. The staff was friendly. And the food was delicious.
HeinBloed . 2024-02-03
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You'd think that Costa would give an experience that is in common with the rest of the chain? Prices for a coffee at £3.60 for a medium cappuccino are not cheap, but it was convenient. I wasn't prepared for a 15 minute wait to get a coffee when I was third in the queue, and those in front had two drinks to be served. How can it take so long - well it takes studied practice! Disorganised, disinterested and unaware of the basics of customer service, it is a shame to write this, but if I don't maybe they will never improve. People have a choice of where to go, and at the prices they charge, the customer really deserves better service and attention.
David S . 2023-07-07
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1192 Opinions
I was discouraged by some of the reviews. This is a great hotel! Rooms were clean and large with a very functional kitchenette and large refrigerator. There were 2 grills and tables outdoors. We enjoyed a lovely outdoor dinner. The lobby has many tables and another outdoor area with firepit and tables. It was fantastic to be able to relax and enjoy the spring weather. Very friendly staff and great parking. It's a great neighborhood as well! I will always stay there for my St. Louis trips.
776 Opinions
Booked for lunch today, requested a booth which is what we got in a relatively quiet area to start with. The menu's could have done with a good wipe as mine was covered with dirty marks inside and out. Our server Tonii was lovely and friendly. Vety polite throughout couldn't fault her. The food itself took a while to arrive, but given they were busy that wasn't a surprise. My meal had chilled off a little but I enjoyed it nonetheless. My husband enjoyed his mixed grill, my mum, son, snd daughter enjoyed their meals as well, although my son ended up leaving some of his burger as we forgot to leave off the burger sauce (and there was plenty of it on the burger) All I'm all the dog was clean and tidy, and the toilets were clean & in a good state of repair. I'd be happy to return.
300 Opinions
I have tried today the long expected BK in Stratford-upon-Avon. Hugely disappointed with the whole experience. The restaurant is very small, only few tables so families are waiting long to seat and the queue is outside with the door constantly open which cause a lot of draft. The ordering screens are right at the entrance which also blocks the entry with people ordering on them. The process of ordering using the touch screen is too long for many. The food came cold and as nowhere to seat I ate outside in the car. Worst ever BK , I will never return. Owner of the franchise only thinking about himself.