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2.5
Based on 3 opinions finded in 1 websites
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Opinions
When I ordered a hot chocolate, I requested it not to be too hot. The staff member initially claimed this wasn't possible but eventually complied after I expressed my dissatisfaction. She then asked if I was having a “bad day,” to which I replied my day was excellent until I came to Costa Coffee. I requested to speak with the manager, twice but received no response on how long she would be, clearly they saw me waiting. When I approached the counter, the manager then decided to acknowledge me, I found her dismissive and wanting to focus on other customers instead of addressing my concerns. While I understand it was busy, there should be a proper procedure for handling in-store complaints. Overall, this experience was disappointing and the staff extremely patronising. I won't be returning to this particular location -
Natasha C . 2024-12-21
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We did not like the hotel breakfast, but the chicken and bacon sandwich and a very good coffee, so we preferred to walk over the street to Stratford City. The staff was friendly. And the food was delicious.
HeinBloed . 2024-02-03
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You'd think that Costa would give an experience that is in common with the rest of the chain? Prices for a coffee at £3.60 for a medium cappuccino are not cheap, but it was convenient. I wasn't prepared for a 15 minute wait to get a coffee when I was third in the queue, and those in front had two drinks to be served. How can it take so long - well it takes studied practice! Disorganised, disinterested and unaware of the basics of customer service, it is a shame to write this, but if I don't maybe they will never improve. People have a choice of where to go, and at the prices they charge, the customer really deserves better service and attention.
David S . 2023-07-07
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