Costa Coffee in Stratford-on-Avon

Just awful, new owners have taken over, let’s be honest this is a takeaway with seats. The atmosphere is as about exciting as the heat in the building, ie none, I went to the gents and thought I have started vaping before I realised it was just my breath misting up. First dinner I have eaten with my jacket on, obviously being run on the remains of a shoe string…..The one waiter lacked both personality and professionalism in equal measure, he mumbled something about being on his own, I didn’t listen because I genuinely stopped caring. On the upside the new owners won’t be there for long at this rate so the experince will be short lived. It’s times like this that you miss Cam and No72 in bidford, now that is how you run a good restaurant. If you have the choice of going here or M&S for a ready meal, you stand a better chance of getting more engagement and customer experince out of an inanimate chiller in M&S than you do in this place…. PS bring you our heater for heat and layer up!!!

Staff go through the motions (although no one checked our meal was ok) but no more. Chicken a bit dry and the chips tasted stale. Garlic bread good though. Very quiet.

Absolute clart on. Went in for breakfast and waited 20 minutes from putting in the order to getting the food. Several staff were stood around watching orders where the food had already been cooked, whilst the staff member doing drinks seemed to be on top of things, except it meant my cappuccino sat there for the full 20 minutes, meaning it was both lukewarm and froth free. The wrap looked like it had been put together by a dyspraxic five year old and fell apart as soon as it came out of the box.

Amazing place for takeaway. Food is always delicious, hot when it arrives and generous portions. Staff are friendly and always helpful with any issues if they arise. We use them as our only takeaway now as they are the best in Stratford. The delivery guy is amazing as well.. Always friendly and polite so thank you very much. Sorry don't know your name lol

We arrived at 1pm to a lovely welcome from two young waitresses. Who attended to our needs through our 3 hour stay. Millie was excellent and attentive as we are regulars but she was new us as was the menu. Which she explained to us with a very experienced manner. We were wined and dined and looked after very well and we had a wonderful catch up with friends. Thank you!