The best restaurants in Newcastle-under-Lyme West Midlands

Whatever I ordered I got the exact opposite, I asked for a waffle I got bread shoved on with strawberry sauce instead, I’m so annoyed I will be making a bigger complaint tomorrow in store with store owner I asked everything with White chocolate waffle and Dutch pancakes and they both came in this state so embarrassing

I attended the Newcastle Underlyme petrol station store on 10.7.24 at approx 6pm to fill my car with fuel. I was using the unleaded petrol pump which I could only press very lightly as it continuously clicked suggesting that my car was full despite the tank being empty. For this reason, it took me a while to fill my car up. I thought it was best to aim for £40 fuel as usually my car is completely full on £45 as I only drive a small Toyota Aygo. To my shock the fuel squirted out at me and covered my hands and my dress making a pool of petrol on the floor where I was stood - my car was full on £35 worth of fuel but the meter said £37. I looked at the ground and went into the kiosk to pay for the fuel explaining that the pump was clearly faulty, the mess on the floor and explaining that I would be grateful if they would only charge me for £35 and not £37 given that the pump had given me no warning and had clicked throughout and how long it had obviously taken me to fill my car up. The man behind the counter, Edward, appeared to understand this at first suggesting that I use the hand sanitizer to clean my hands - I thanked him. When returning to the desk he tried to charge me the full £37 and I asked if because of the pump being faulty and what had happened, if he could round that down to £35. Edward changed and told me that my suggestion is awful and is illegal and was very rude towards me. I found this incredibly embarrassing in front of other customers and a colleague of Edward that seemed to be a similar age to me. Edward went on to tell me that it’s a criminal offence. I then asked if I could speak to his supervisor as I found it out of order given the circumstances with how he was being and how he was adamant that I should pay the full amount. Edward rang his manager, Andy, and made out on the call to Andy that I had caused a big mess and simply wouldn’t pay for fuel. This made me feel belittled and I started to cry. He then turned to his colleague, Kyle, to ask his opinion. Kyle explained that he would’ve only charged me the £35 given that that pump is KNOWN for being faulty on smaller cars. Kyle then resolved the issue and was very caring and apologetic. Edward was incredibly rude and dismissive of me, he gave no apology, and was very quick to leave work in a rush as his shift had no ended, not caring about how he had made me feel and how upset he had visibly made me. Edward should not be in a customer facing role - this became very clear to me. Please somebody speak with Edward as this is disgusting behaviour.

Very Dry, very little filling and tasteless, over priced. I was in a hurry and hungry so made the mistake of going in. pie and cake tasteless, I didnt eat them so basically throw my money in the bin. Well done Wrights years in business and you've not learnt to cook.

Needs more ales and continental lagers

Having items missing or the number of chicken pieces being wrong on delivery orders for a third time is the final straw. Won't be ordering ever again.

Always order from here, but tonight for some reason they cancelled my order.

I went in as hungry ever being obese that's not that hard anyway man ordered a kebab and he gave me a flipping oil filled wrap like come on boss man fix up

Why are the toilets locked at all times, every time I come here they are locked, I'll start using the floor as a toilet next time since it's such a problem for them.

If I could give a zero I would ordered the food at half ten rang them about half eleven he said ten mins two hours later no food and then proceeded to tell me how they knocked on the house at eleven and rang the doorbell we don’t have and tried to ring me they didn’t do that either so overall pretty pleasant experience if you want food I’d recommend anywhere else.

Cheap and tasty food, women who work there are also so helpful :)

Food arrived red hot and cooked lovely

Lovely food n very prompt on service

Called in for a quick pint and half nice atmosphere the regular people were very happy welcoming will call again 👍👍

Sent the wrong orders and never picks up the phone absolutely shyteeeee

Good food,quick service and kind staff.