McDonald's in Newcastle-under-Lyme

Why are the toilets locked at all times, every time I come here they are locked, I'll start using the floor as a toilet next time since it's such a problem for them.

Clean, used the mobile app to order (which included removing the pickles from one order & adding extra pickles on another) & the order was at my table in a few minutes with no mistakes!

Had a sausage, bacon and egg bap but when I had a bite of it it had egg shells in it

Food was cold the order was incorrect the staff didn't give a toss

This place is going down hill fast. always out of stock on everything milkshakes taste like water. Chips are like eating cardboard. Hope it gets better soon

Usual McDonald's experience but upon visiting you are usually greeted at the door by a homeless person which sometimes makes me want to avoid visiting

Haven’t ordered from McDonald’s since my last bad order. Thought I’d give it a try again. Absolutely rubbish. Food was cold, and items missing again.

Along with our own order we got someone else's order too, delivery man didnt check the bags he was giving us, just kept saying this one and this one multiple times, like he had no idea what he was doing or just wanted to rush off instead of being pro

missing stuff and wrong burgers. asked for 9 nuggets I get happy meal

my driver didn’t deliver my food to me and i messaged a few times received no response and then they left

Food was cold and my milkshake was like water

I had an order delivered and all the food was cold and had to wait nearly an hour for it to be delivered

we haven't had any food delivered driver came half an hour late with the wrong food trying tell me it was my order when it was the wrong order so refused to take some one else order then rang McDonald's and got told it's not there problem I have to contact just eat absolute disgusting manner and service down £40 and have no food to show for it

missing sauces what I paid for. food was freezing cold, chips were like cardboard. delivery driver had made many deliveries prior to my delivery then when arrived sat in the car for ages sorting through orders.

My drink was spilled everywhere

For the first time in a while i got everything i ordered and happy

Order time kept moving back with no notice & food was cold & milkshakes were very runny so not delivered straight away

2 items missing from order and food was cold

food took about 1 hour and 40 mins to arrive, was stone cold, very disappointing

Big mac just a bap no burgers on it. shocking

Stone cold. Not prepared right and missing items

It took an hour to come and my food was cold it was not nice and

food come absolutely soggy and freezing cold never will i order mc Donald's again. ordered it at 10.33 and it came an hour later. wouldn't like know how long its been sat their as when it was delivered it was lunch time menu. absolutely disgusting

Didnt turn up. Saw him outside. Then he just drove off.

I love getting dry as all hell food that's lukewarm with no dips. Never any dips. Would help the stale tasting mozzarella sticks if I actually got some dips

Fast delivery but received bacon roll instead of breakfast roll. Very disappointing.

Full of students at lunch time.

Horrendous, guy who delivered was really rude!!

We have not received our order we made over 2 hours ago and we can not cancel !

More than half the order was not there and there was not tissues or any free sauce it was cold no going to buy this

Didn’t bring me all the food I ordered never got refund either

The order was delivered an hour later than advised originally, the time just kept increasing, then when the food arrived it was ALL cold and had to be microwaved which absolutely ruins the fries

Food was wrong stuff didn’t arrive that should of done tried to get money back and wasn’t aloud, waste of time and money trying to order from here, not the first time it’s happened either

The food qas cold and overcooked I am not happy

The fries tasted like they were a day old and hardly warm, also the burger itself tasted basically the same. Cold, dry and old. will think twice about ordering from the macdonalds again

4th time in a row we have ordered food and they have forgotten an item each time 1st and 4th time they forgot 20 chicken nuggets and the 2nd and 3rd time they forgot the phillly cheese stacks, not only that but they refuse to give a refund to the card ordered on and only provide credit for just eat... which no one wants

Wrong items and missing items once again

ordered 2 apple pie !got blueberry muffin ,still class though

we were missing a large fries from the order and the fries that did come were cold,there was only 18 nuggets in a box of 20 and the bigmac looked like it had been dropped, very disappointed with the quality of food and how hard is it to get the order right? and all the sauces were missing

The driver was at the wrong address, we had to message him but got no response then we had to go out to him, he was in a different street

Always be prepared to be disappointed when getting McDonald’s. Something is going to be missing every single time.

all sauces missing again which I have payed for if sauces are not available you need to take them off the menu instead of letting people pay for them then just eat refusing to refund

wrong food restaurant not helpfull

Only shows as on time because the delivery time changes and adds time on. Food was chucked in bag, fries all out the pack's amd loose in bag and burgers half wrapped and all freezing cold and squashed. ordered 5 meals, received no drinks!

Good thing I wasn't starving to death because this took an hour but it's fine because my drink wasn't added and my fries with so cold you might as well have given me a frozen bag of them

had to walk down the street for my order

Everything cold and guy who delivered was adamant he wanted a code. Told him turned pc off. Never order from them again

disappointed with what came. coffee was cold and appeared to be drank from with coffee stains on the lid and when i opened the top, it looked like it had been poured through the lid as the other sides were mostly dry. pancakes came with no syrup which was disappointing. my mums sausage and egg mcmuffin was burnt and the egg was nothing but whites. don’t usually leave reviews and request refunds but this time it led to most of the order being affected and it’s rare i can treat myself to a mcds.

McDonald’s forgot 3 dips in my order. 2 £0.70 of which are extras I paid for. They also forgot the straw

Lovee the nice delivery man 💗💗💗🥹🥹🥹

the order was 2 hours late and food arrived cold and had items missing from the order

everytime I order there is always missing items. ridiculous

the driver said our order had been cancelled on his device and I explained that we had not cancelled and showed him my phone to prove I had not cancelled

Tried this restaurant as keep gettin problems with restaurant in Chesterton quality an service 10/10 all items received ! Great stuff

Great, they even remembered the dips which was nice :)

Sauce missing as always!!!!!!!!!!

Absolutely shocking, didn’t deliver my sweet chilli wrap and called up and the women was rude and couldn’t do anything about it so I was left with no food, spent £39 on the takeaway itself. The chips were rock hard and cold, burgers were cold had be warmed up in the microwave, be grudge coming again it’s shocking

Food was tasty, delivery driver very polite

every time you miss summat off my fries and 2 go with the big mac meal ..how when it say a meal not just the burger

Didnt receive the sauces that I ordered and that come with the meal again

Order was really late, food was cold. The driver did not knock. Left in a box by the door. Drink and ice cream spilt.

wrong item sent ordered vanilla milkshake received strawberry which no one likes

the food was delivered stone cold and was put straight into the bin. I have been in touch with McDonalds directly but have been informed that I need to complain through Just Eat for a full refund. I believe this to be McDonalds fault and not Just Eat. I would appreciate a full refund asap.

driver was about to go back to his car not giving us enough time to get to the door

i haven't had a straw or my sauces

I use just eats quite a lot but I am getting to the stage of trying someone else. The last 2 orders this one and burger king there were things missing. I have not been refunded for the Burger King meal because there was a burger miss. I always as soon as something missing I put for a refund. I think there needs to be better checks at the restuarants when food is for delivery. I know they are busy. but it is not right deliveries missing food. you can not check with the delivery driverifitsthere

Ordered through Just Eat and no food was delivered (we have a ring door bell). Rang McDonald's and Just Eat and no one cared. The manager of the Newcastle-Under-Lyme branch didn't care at all and even told my wife not to be so lazy "and get some food out next time". Absolute disgrace.

Part of my order missing, what turned up was cold, driver was 15 minutes later than time shown on app. Knew it was going be freezing cold before even trying eat. Something wrong every single time. Won’t be using again

U NEED BETTER DRIVERS, EXCEPTIONALLY RUDE ONES WILL NOT DO. im glad i didnt tip. Aweful driver.

No dips with the chicken selects.

the worst McDonald's we've all had, dry overcooked, missing items and late. done me a favour and put me off them for a while

Disgusting missing items and looked like it was thrown together

As the last 3 times ordering from McDonald's one item was missing and the food was cold very disappointed with service

I ordered 9 chicken select and got 9 chicken nuggets and they charged me for 9 chicken selects I'm not happy and want a refund

Ordered a veggie deluxe meal, ended up with a chicken sandwich. No tea for me considering I'm a vegetarian!

Order a meal worth 49 pound two days ago was never delivered but stated it was delivered again ordered a few meals worth 30 pound and again same stated delivered but never received McDonalds were rung they will look into it further

We are missing 2 large meals and extra patty once again !!!!!!!!

Drivers need to get a grip when delivering food; everything is thrown around the bags. Food workers keep forgetting sauces in the menus, i happens almost every time i order

Everything arrived! Received quickly. Low delivery fee.

Big up Shannon, best server there. What a G.

I’m missing my double sausage and egg mcmuffin

Never received my food still had no refund

Soggy cold chips. Missing half the order. Can never get it right. Dont know why i bother

20 nuggets missing very poor Newcastle under Lyme

you forgot both the dips in the orders and the small chips i’m not impressed

Items missing, when called McDonalds no other option than to ask for a refund. Ordered breakfast for 2, had sent breakfast for 1.

every time I have something for macdonald's in Newcastle I never get all my order and I paid for it..I am going to stop having from there

Ordered through just eat, part of the order was missing. Ordered a big mac meal which came without the big mac.

The Delivery was be nice and when am open the door automatically and seem me of wheelchair assembly also the delivery not realised that am fully deaf I use BSL Sign Language. I always say Thank you and always smiles kind of delivery give foods on my lap is perfect.

missing food and they woudent even refund me for the food missed disgusting considing a 2 year old was with her happy meal won't be ordering again from you

Pay for sauce for it not be delivered

I don’t like to complain. But this is the third time now something has been missing from my order.

Shocking not even any full meals happy meals with just chips joke this place is

Items paid for were missing again! Making you pay for sauces yet not supplying

Food was cold and items missing

fries were very soggy for some reason, and the quarter pounder with extra onions and no pickle came with just sauce on burger. would have gone another mc D's with the benefit of hindsight

Warm, on time and complete. Almost got the dips right which is an improvement on forgetting them all last time. Delivery driver was polite, friendly and prompt.

items missing, they even charge you for sauces now and still don't even put them in the bag 😒

I thought “no, don’t do it!” After a number of bad experiences of missing things but I didn’t want to cook. Everything came, even the dips which is rare (shouldn’t be but is ). The iced smoothie was lush and very welcome on such a hot day-I just wish it was full!

give thus place moree credit than deserved.. everytime I order they mess it up forget something or can't seem to follow simple instructions.. its a joke.