McDonald's in Newcastle-under-Lyme

Food was freezing, wrong drink was send

Stated in notes. SEVERE LACTOSE ALLERGY. Box on burger states in CAPITAL letters NO CHEESE. Burger has cheese!!!!!!! Inedible!!!! Have half an hour lunch and no food!!! I don’t see how hard it is for staff to read simple clear instructions?????? Do better McDonald’s, especially when stated about allergy’s!!!!

missing food. freezing cold and poor quality food

did not receive my food. I demand a refund

The food was cold, but as the weather is also very cold and tracking the delivery, it showed that the driver went away from my address, obviously on another delivery, before making his way back to my address, this will account for the cold food

Absolutely horrendous customer service from just eat delivery drivers

Would give less if possible. The majority of the staff are too busy standing around talking to bag food that just sits there for no apparent reason getting even colder than it already is. The food is always cold. No temperature checks are done at all. Don't think I have ever had a hot burger ever. The kitchen area is a diabolical mess even when quiet as is the appearance and dress standards of the staff. They look a right mess. Very little ppe if any. Avoid!!

food stone cold. waiting over an hour for order

food took over an hour after being cooked to be delivered.

It states delivery will be between 15-30 mins when you have paid it says 35-50.Just-eat and Mcds are allowing drivers to order stack as many orders as poss. Dont care if your foods cold just ££. Also with service charge your looking at £3 added charg

The order took almost 2 hours from the time I placed the order online until it was eventually delivered. When it arrived all of the food was completely cold. The delivery driver informed me that he had waited 40 minutes for one drink to complete the order in store. Obviously the rest of the food

Food was 30 minutes late, was cold and missing items

Ordered food via just eat at 12:30, the app said 15-30 mins delivery time. It arrived 1hr and 20 mins later at 13:50.. no apology from the driver, the only words he spoke was to ask for the delivery code. Food was cold, only offered £5 credit on a £27 order, and can't also complain about the misrepresented delivery time on the app. Poor service all round, poor value, poor food.

cold cold cold don't know why keep using you

Ordered food at 12:30, the app said 15-30 mins delivery time. It arrived 1hr and 20 mins later at 13:50.. no apology from the driver, the only words he spoke was to ask for the delivery code. Food was cold, only offered £5 credit on a £27 order, and can’t also complain about the misrepresented delivery time on the app. Poor service all round, poor value, poor food.

Took 1hr30 to come despite saying 25-30 min delivery time. Food was stone cold when it arrived and my sauces were missed off again.

Food came burger was missing an all food was warm an messy < !!!!!! Messy !!!! Mc Donald’s needs lookin into foods d add loopy at multiple restaurants an items always missing kids cookin food without any idea what there doin ! Poor poor !

The expected time kept changing. But ended up being an hour from ordering despite the initial expected delivery time being a lot shorter

Ordered a chicken nugget / select share box. Specifically asks what dips. Came with none and they were freezing cold

Food took over an hour to arrive. When it arrived the driver told me one of the drinks had spilled and threw the empty cup into my garden waste bin. A burger was missing from the order. All the fries were completely cold. All refund requests have been refused. I have not even been compensated for the missing burger! Abysmal.

Very poor service, food takes over 20 minutes every time I've been in, even with very few customers

Gave us a complete wrong order. Mixed up with someone's else deliveries and it tiok an hour to come

food was cold had too heat it up on arrival

Missing a hash brown, food on its way to being luke warm. But not the worst ive ever had

All the food was cold, fries were soggy and there were no bbq dips after I ordered a few with the 20 nugget box

The driver was lovely he got stuck in traffic and messaged to let me know unfortunately the quarter pounder with cheese was incorrectly filled with skinny weird chicken burger

They delivered the mcrispy with no sauce no lettuce and I paid for extra cheese but that wasn’t even been added

great delivery driver :) & food was hot and all there. they gave me the wrong sauces but at least there was sauce lol

Never arrived full refund requested

I ordered at 4.15 and didn’t arrive for over 2 hours. Time kept changing on the order. Terrible and cold too.

Cold when delivered due to late delivery

Missing food we paid 35 pounds crispy chicken meal never came fries missing i have submitted a refund request but they never came the drinks were all spilt though i would treat my son he didnt get his food mcdonalds and just eat are getting so bad

This mcdonalds has never got my order wrong so good experience

lovely and hot today.big difference from the order on the 8/11/2024.great.

there is never any dips available

order wrong again, double chilli burger only had 1 burger & instead of a double bacon we received bacon chicken burger, food was also cold

the order was wrong. you sent a plain double quarter pounder meal, when we only asked for pickle to be removed. the plain quarter meal that was ordered had mustard, tomato ketchup & onion on.

For once you got my order correct

Don’t bother ordering food hardly ever turns up, or is missing items. Fuming.

Why are the toilets locked at all times, every time I come here they are locked, I'll start using the floor as a toilet next time since it's such a problem for them.

Delivery service great, but food was cold and not great tasting

Nice taste, still hot, delivery man very polite

This store always misses things off my order. Foor arrives cold 🥶 woth missing items on the regular xx

Although the food was cold it just required a short time in the microwave,

Wrong order sent. And it was stone cold. Told the driver it was wrong and he said that’s all they gave him.

fab...fab...fab. delivery driver was lovely. very patient....very pleasant.

mcflury 2 cups ordered they didn't put the oreo chocolate and flury. it was just the plain ice cream. my order was not complete.

So not happy we had no drinks they had all been spilt in the couriers car he blamed it on the resturant said was going back get more but he never came back so i put in a refund request x

Food was very cold and smelled of cigarettes, driver smelled of cigarettes and was obviously smoking when handling the food and driving awful

Nice and hot when delivered great.

the app kept changing the delivery time. food was cold when It finally arrived & the order was incorrect

Dropped the food all over the floor and didnt even send another order out. I asked for the delivery person to get another order since Im not just paying for nothing. The order still isnt here.

No cucumbers three times in a row now. Literally only chicken and lettuce.

Clean, used the mobile app to order (which included removing the pickles from one order & adding extra pickles on another) & the order was at my table in a few minutes with no mistakes!

Fries x2 and sauce were missing from our burger deal's

Had a sausage, bacon and egg bap but when I had a bite of it it had egg shells in it

Food was cold the order was incorrect the staff didn't give a toss

They NEVER get my order right, and ALWAYS forget the sauces I pay for, yet I keep ordering in hopes that they’ll ACTUALLY get my order right! NOPE

Had to stay on phone for directions because on a completely different street Didnt get any of the sauces

my hashbrowns are still frozen in the middle my mcmufin is burnt can't believe how they can get something so simple so wrong

what an absolute joke ordered over £23 worth of food and alls iv been delivered is cold chips!!! none of the burgers or nuggets! what a waste of money and you don't even answer the phone!!!

Absolutely awful food delivery, waited 1.5 hours for food to be delivered and when it came it was cold and soggy, seems as though the food had been sat in the packaging for a long time as the milkshake had gone melted. Shocking service!

Missing all the chips ordered, missing nuggets and selects from the share box and no dips that were ordered were sent

had to change McDonald's I did use Chesterton McDonald's but almost every order was wrong so changed to the Newcastle McDonald's and so far every order gas been right would never go back to the Chesterton one cause they are useless

Half my order was missing and food that did arrive was burnt?

Order never arrived just got changed to delivered

This place is going down hill fast. always out of stock on everything milkshakes taste like water. Chips are like eating cardboard. Hope it gets better soon

food was early so you would think food would be hot burgers were cold chips were stone cold not nice at all left them

Usual McDonald's experience but upon visiting you are usually greeted at the door by a homeless person which sometimes makes me want to avoid visiting

drinks spilled all over the ice-cream food cold

The toffee apple pies are missing from the order, I need a refund of £4.58 please. The food was stone cold and all had to be microwaved, not ideal. In short, terrible service

The food I got was fine but missing items AGAIN from this restaurant. Consistently inconsistent.

order was missing the mccrispy from a mcrispy meal.

wrong items were ordered i ordered cheese bites and received chicken nuggets , i also ordered a fish filet meal and didn’t get any chips which isn’t great at all

we had no chips delivered with our food that’s what we ordered. not happy with this service

absolutely discussing again with order always something missing

None of my food for my children arrived!!

Exceptional service from driver

Nice food, delivery driver very polite

Half of the order was missing. Always issues with this place. They never read the order properly and forget to put the items in the bag. I can clearly see what items they need to add to the bag (the receipt is attached to the bag) so I don't understand what's so difficult. Absolutely useless people!

when the food arrived the bag which contained a Coke a twin mcflurry and 2 chocolate milkshakes was a disaster. the Coke and one of the milk shakes had fallen over in the bag causing the bag to leak. we only had half a milk shake and a Coke. we have ordered before and not had this problem

driver spilled my fanta drink in his car sail he would fetch another one

food was cold, fries were like cardboard and unseasoned. There were items missing.

Food was over an hour late then didn’t arrive so the order was cancelled then came another hour later, food was incorrect

The food was freezing cold and unedable.

My food was delivered 3 hours after my order was placed! Multiple phones calls & it was still wrong. I understand that they were understaffed, but it’s not acceptable. When the food finally turned up, multiple items were missing & and it was cold and stale. Despite it had just been re-cooked. The whole order (what actually turned up) had to go in the bin.

food was over an hour late, thdriver had split the drinks bag, didn't even knock on the door, and when i looked out and saw him run back across the road, asked me where i'd been. diabolical service

Along with our own order we got someone else's order too, delivery man didnt check the bags he was giving us, just kept saying this one and this one multiple times, like he had no idea what he was doing or just wanted to rush off instead of being pro

missing stuff and wrong burgers. asked for 9 nuggets I get happy meal

Haven’t ordered from McDonald’s since my last bad order. Thought I’d give it a try again. Absolutely rubbish. Food was cold, and items missing again.

my driver didn’t deliver my food to me and i messaged a few times received no response and then they left

I had an order delivered and all the food was cold and had to wait nearly an hour for it to be delivered

Food was cold and my milkshake was like water

we haven't had any food delivered driver came half an hour late with the wrong food trying tell me it was my order when it was the wrong order so refused to take some one else order then rang McDonald's and got told it's not there problem I have to contact just eat absolute disgusting manner and service down £40 and have no food to show for it

missing sauces what I paid for. food was freezing cold, chips were like cardboard. delivery driver had made many deliveries prior to my delivery then when arrived sat in the car for ages sorting through orders.

My drink was spilled everywhere

For the first time in a while i got everything i ordered and happy

Order time kept moving back with no notice & food was cold & milkshakes were very runny so not delivered straight away

2 items missing from order and food was cold

food took about 1 hour and 40 mins to arrive, was stone cold, very disappointing