Burger King in Newcastle-under-Lyme

my whoppers keep lying on the tray, but the staff can't be bother with simply putting then up and handing over to me. I mean - there's no one there. Happened 3 times already. Can we not waste so much of each ither time please. Thank you. But ye.. what do I expect.. 😒😒😒

Ridiculous waiting time, even though it wasn’t busy, got lots of wrong orders. Clearly short staffed and not very fast in cooking and putting the order together

I decided to give this place the benefit of doubt following their dreadful service only one week ago, which I put down to M6 problems. This place is unbelievable in so many terms. Exact the mirror incident occurred when I ordered again tonight. They constantly put you deliver time back after hours of waiting, then cancel your order without no explanation or apology. This place needs removing from the Just Eat app as it continually fails to meet the bare minimum expectations. Something I think Trading Standards may be interested in. If you have children, do NOT order from here on a delivery app as your kids will be going to bed hungry, your order will never arrive. I appreciate somewhere like this has the monopoly being stuck on the M6, so travellers will put up with extremely poor service. As for a food delivery app, you are definitely not fit for purpose and you need removing from such. Absolutely shamefull! I would like to describe your service as inadequate and shoddy but in real terms, it's non existent.

Food was cold on arrival and the delivery time kept changing. Never again will I use BK Keele.

order never arrived .ordered at 17.30pm said would b delivered by 18.05 then it got updated to say will b delivered by 19.50 pm 2 hrs late .Then at 19.05 it popped up ur order has been delivered enjoy leave a review .nothing arrived at all.

Been waiting twenty minutes for my meal now. I'm still waiting. The survey link doesn't work either. At least if I'm paying through the nose for crap food at a motorway services, it's because it's quick and convenient

ordered at 11.30am , delivered at 2pm, left outside , food was cold, drink half empty and leaked in the bag.

The order was inside and I got take out. I ordered a Large meal. A I got a small hamburger. I came up and said it was a mistake. He told me that's all they have. 0 stars

Waiting for food over an hour, delivery time kept changing with no option to cancel - no phone number either. Food arrived but the drinks were half full and food was freezing

turned up 3 hours after I ordered

Service is shocking. Only 3 working on a Saturday. 30 minutes waiting so far. Expect it to 45 minutes by the time a get food. It better be good.

Expectations are never high buying food at services but BK has excelled itself. Food was stodgy and tasteless, while the fries were so loaded with salt they were almost inedible. And the new Doritos Chicken fries, what lunatic cane up with that concept. Disgusting. To top it all served by the winner of most disinterested and bored looking employee of 2024 who seemed unable to communicate in more than a series of grunts. ! If you want to die of high cholesterol or your stomach kills itself, then BK is the place to go. 🤢

yes when you delivery to Amazon please can you tell the drivers it's main car park not where the lorryd go thank you

Absolutely terrible, the restaurant advertised 30 min delivery. The time kept repeatedly getting put back, it finally arrived after over 2 hours, missing the bbq sauce and had brown cold dry chips. My partner checked the just eat app and they were still advertising 30 minutes delivery the while 2 hour wait. There was no way to cancel the order. I will never use burger king again, I want a refund. Just eat is terrible so are burger king

The food came out in a good time, but they served an overcooked, burnt patties for a double cheeseburger that made them hard and crunchy. They were quick to rectify the problem, but those patties should have been counted as waste and never served.

Slowest service ever. Don’t bother. Took 20 minutes for a burger

Cold food substitution items and things missing off order...... Buck up. Got a refund for cold food in

Massively overpriced! Extremely rude and miserable staff! Never again

DO NOT order from this burger king on any delivery app, it took 2 hours of waiting for it to be cancelled.

Food: ⭐️⭐️⭐️⭐️⭐️ Got chicken royale and 4 chili cheese bites and was really nice Service: ⭐️⭐️⭐️ The staff were quite young but you wouldn’t expect them to be old. Something cluttered on the floor and gave everyone a fright Atmosphere: ⭐️⭐️⭐️⭐️ The restaurant was fairly clean but there were small children about the age of 2 or 3 and they were running about playing tag but they were being careful of everything around them Thanks for reading -Stan

I mean, could you move any slower? She stares at the order screen like she was deciphering a coded message. Tried to explain I was missing a burger then the burger making henchman comes along ready to pick a fight- between the 3 of them I couldn't get a word in - before realising I wasn't a moany customer (I am now) and apologises for his mistake. Left waiting a further 10mins, with missing burger in clear view, the code breaker continues to stare at the screen. Slowing packing. I patiently waited for her. I had to ask about the burger and oh yes I'll get it for you, my god, could you be any slower. Get a wiggle on. We have places to go!! I may have been reliving the hangryness whilst leaving this review. Back to my family, my food cold. Great.

Avoid like the plague. Got a whopper meal. £11 and the chips were drenched in oil, burger tasted grim. Avoid

Very busy as it's a service station but the food was spot on

So incredibly disappointed . Worse meal I’ve had for years. We’ve just spent £28.17 on utter rubbish. Tasteless thin dry meat Patti ( what happened to flame grilled!) one measly slice of tomato , NO onion or pickle! The bread stuck to the roof of my mouth. Ate half and left the rest still hungry. Certainly doesn't look like the photo displayed. The fries also disappointing. I have never given a bad review ever, anywhere!

what is this meat. looks disgusting

Burger King at this Welcome Break NO Longer accepts Blue Light card. Staff member says that they stopped accepting the card about 3 months ago. Other Burger Kings at service stations are still accepting the Blue Light card, so what's going on?

Terrible, over an hour wait for a burger. 2 staff serving, 5 min to hand out each order. I strongly suggest you give it a miss! Most orders were wrong and no tomato sauce! Absolutely useless. If I was the staff I’d have walked out.

I was the only person waiting but they still made a very bad burger. No sauce, dry bun half arsed effort. BK is usually ok but avoid this one. MCD at the next service

I fondly recall when Burger King burgers were the crown jewels of fast food. Those were the days! But alas, how the mighty have fallen. The recent experience left me yearning for the flavourful zest they once had. Today, they lack taste and the love that once made them special. Both burgers we ordered seemed to have forgotten their ingredients: a meager slice of tomato and a mere two pickles each. With the exorbitant prices they now charge, it's just not worth the nostalgia. Saddening, truly.

Spent sometime doing the feedback on receipt to be told by the counter they don't accept it. Even though it states you get rewarded for doing the survey!!

21 30 it is impossible to order and it is open until 22 ... I do not recommend it

This Burger King ticks all the boxes for a crappily satisfactory UK motorway services. In short, we were entirely satisfied with the mediocrity of everything, from the fries to the burgers and the decor to the view. There is a particularly unexceptional bend in the road over which the restaurant is situated, which we all agreed was absolutely unremarkable. Highly recommended 100% average experience.

Not bad for motorway services. Friendly service food was hot what is the main thing. Plenty of seating

Although I like beef, I wanted to try the vega burgers once. So I ordered a vega whopper and vega royal chicken. Both were absolutely disgusting. Service was fast though.

Quick bite to eat on the road, you know what you're going to get

Based on the name fast food for the long raid trips.

Likes; location, busy efficient and friendly lady (dutymanager maybe), food tasted great, range of sauce available, kitchen clean Dislikes; big queue of customers caused delays (maybe 10 orders), dining area a bit messy Overall did the job of keeping me awake

If the girl and boy behind the counter got off their phones they would have realised they had forgotten to put the chips in the frier and so though the burgers were cooked we had to wait for the rest of the order. Not a word was spoken to us by the staff.

Disappointed, ordered Angus Steakhouse without bacon but when I opened on my way, it was with bacon, total waste and disappointment, I should have opened and checked infront of them before leaving. I contacted burger king and they advised me to go to the store and claim the problem, such a ridiculous advice how I can drive back there from Cambridge. Burger King customer service is useless.

Easy parking food nice staff friendly

I don’t usually right reviews but I will this time!!!. I payed over £13 for a burger meal with a regular extra fries. It was near enough stone cold and I live 5 mins away. I was actually appalled by the food for the price. The temperature of the food was a hygiene risk and not fresh!!! And was reheated in my oven when I got home. But I have to compliment the lady serving at around 9 this evening she was switched on and very polite. Good job to her 👍

This is a regular place for a stop, can't complain about burger king. It's lush

Better recently. They used to always have no sauces and be out of menu items but now they had a full menu. All made fresh as well

Absolutely awful, overpriced and tiny portions. Doesn't seem like the usual menu. Complete waste of time and money

Everything OK until I looked inside my coffee cup, it was half full. I asked a staff member if this is the usual amount and he said yes. Who buys half a cup of coffee??? Not happy and staff were not really interested. So as promised I will post the pictures.

Dramat.Zimne drugi raz z rzędu.ostatni raz

Located in Keele services,it was very busy and quite expensive,service was slow but it was busy.

FOOD POISONING OVER CHRISTMAS Dump.

Waited 20 minutes for a burger and large fries on a Thursday tea time. Young kids for staff wandering around without and sense of urgency. Burger was flat and cold with no sauces on. Fries were not a large. £10 for that utter rubbish. Needs a shake up by a decent manager. Not a good advert for Burger King.

20 mins for a burger with 1 person before. Not fast food. Also soda was warm and was told after collection that they had no ice. Would not go there again

Service was quick but the Black Angus burger was a poor excuse for a burger. The onion rings were neither crispy nor particularly edible, and the soft drinks had no ice . Expensive and not value for money

Didn't buy anything as I already have 1 mortgage didn't want another one!

Delicious burger and fries were hot. Well presented. Menu a little fiddly and it wasn't cheap. Reasonable choice.

Friendly staff and food was not bad .l wish they did coffee.

Service was quick and food was excellent. Crispy chicken burger was proper crispy and generously sized. Felt safe and clean. Staff friendly and helpful. Slightly pricey compared to other fast food chains but in my opinion worth it. Would go again.

What you'd expect from a service station franchise. The bun was so stale, it just fell apart as soon as I took it out of the wrapper. The burger itself was ok, but the bun really put me off.

Went there with friend who wanted simple cheeseburgers. Wouldn't serve us only burgers on board. Would take any ingredients off. Staff couldn't care less. Place was empty. Place was dirty went to macie Ds place was buzzin sorted. Won't v ex going back to burger King in a hurry...

Tables were dirty and there were no staff around to clean them!

No veggie options ..which even with the current circumstances is grossly unfair. So f@#k you burger king ...I am starving whilst my family eats nice one

Its ok but be prepared to pay astronomically hiked prices. If you wait until Stafford services, mcdonalds dont inflate their prices at the services

Poor. Heavily salted chips and no attempt to ask if I wanted salt. Self service ordering screen needs improving. Couldn't see how to order 2 meals the same. No option to remove mayo if we want a lower fat option. Tea bags were low grade.

A motorway Burger King. Ok, but very average.

not gd at all cold food at extortionate price that to pull over and be sick 😫😫😫 very disappointed

Typical motorway services, but good to stop at around midnight.

Rebel burger is fickin awesome.

Doesn't accept the Burger King app is a RIP off

Rubish food . Massive prices Those BurgerKings rip you off instead of feed you 👎👎.

No Bean Burgers!!! They've ran out of Bean Burgers. 2/2/2020 13:00 so disappointed

I love everything! Especially the chicken nuggets

Series was good but food cold and not fresh

Long wait and low quality food. We stopped here on the way to the airport. We were off to the USA. This was hands down the worse meal we had on 16 day trip!

Autogrill dove rificcilarsi e ripartire con la carica giusta

Do not like burger King I prefer McDonalds

Burger xl meal very expensive!!

Great, fast food, nice staff and everything clean. The food was hot and served with a smile.

Poorly cooked bacon. Not good value for money. Surrounding tired.

Its very clean food is excellent

Clean, efficient and well mannered.

Hands down much better than mcdonald's, better burgers, better buns, better sides 👍

Just not the same as USA BURGER KING

Jak to Burger King, wszystko ok , polecam

They had run out of fizzy drinks and had no beef!!

Modern, clean, very easy to order. Add amazing view to the mix and you got yourself the best burger king.

Ordered a meal with ice cream for my daughter, the ice cream was done first and a wait for the meal, by this time the ice cream had melted and the chicken nuggets didn't taste of chicken but some kind of pototoe????? Horrible experience.

Burger King in general. After politicians and other were attacked by people with milk shakes BK saw fit to announce they had milk shakes available. Not funny. I suppose socialists would enjoy it though.

We arrived on the Southbound side and the burger king seemed to be small and only takeaway, apart from a small, unclean seating area around the corner. We then went around the slip-roads (As directed) to the North bound burger king. The building from the outside looked old and dirty, though the inside changed our minds. The inside was fairly modern. The queues to get our food were very long, despite the service station being quite quiet. The food we received was brilliant! Far better from the food we get normally at McDonalds. The burger tasted more home cooked and the whole area looked more modern. The only thing is the lack of staff, a few staff to walk around and clear tables would make a big difference, just like McDonalds does. Overall, the building could be improved, but, the food should stay the way it is. Very good Burger King, just very sad there is not one in Carlisle yet.

Really good customer service... the guy who served me (shane) was really pleasant

Just fast food place, nothing especial!

Keep it up with them frozen drinks

Just what was required after a long time on the road.

Revamped restaurant. Much bigger, nice & clean. Reasonable food.

Lovely fast service as you would expect

Quick bite to eat on the motorway....it was good...theres something about a burger king meal....

Nothing vegan, but it’s convenient.

Bk like any other. Pushing the upsell and a burger that looks nothing like the picture that advertises it

Just another Burger King. Not bad overall

Gostamos as porções generosas, e muito boas

Standard Burger King, no surprises

Rip off £40 pound for 3adults 2children next time I'd get a sandwich from m&s downstairs

Everything you would accept from a Burger King