KFC in Newcastle Under Lyme in Newcastle-under-Lyme

Found the driver was not interested in the delivery

ordered a large popcorn chicken with my meal but received a small popcorn chicken instead.. absolutely abysmal service!

There was an item missing- a large chicken popcorn. The chicken pieces from the family bucket 9 out of 10 pieces of chicken were drumsticks, rather than a mix of pieces, including breast and thigh (one thigh)

order never turned up. had message saying it had been delivered at 6.29. at 7 . o'clock haven't received. my code was 0700. how can they deliver to someone else when I have the code

Lovely driver very nice and great delivery time

Ordered last night for delivery and received pink uncooked chicken in rice bowl. Won't be returning.

The food is fast amazing and Abby is great at customer service

I received my food extremely quickly and the service was excellent from Abi. Will visit this location again.

The food is very fast and it is juicy and fine and abi is great at customer service

fast delivery food still nice and warm.

Amazing service by a chap named Conner. We travelled a round trip of 30 miles to visit this Restaurant. On returning home we noticed the order was incorrect, whether we didn't make our order clear or the person who took the order wasn't paying attention is out for debate, these things happen we are only human. I rang the restaurant and spoke to a gentleman called Conner. Right from the beginning it was clear he knew the correct way to speak and listen to the customers, very professional I must say !! He explained the options one of which was to return to the restaurant and he personally would help to rectify the mistake. My wife returned and was met by Conner at the front desk. He immediately apologized for the misunderstanding. He replaced the incorrect food with the correct food and helped my wife with the food back to the car. Mistakes happen, it's how mistakes are dealt with is what matters. Many, many thanks Conner for how you dealt with us that evening. (IT DOESN'T GET ANY BETTER THAN THIS FOLKS.)

Chicken wasn't cooked through, last time I'll be ordering from this place

Not packing order properly, missing items.

I ordered 3 items for drive through pick up, when I got home just found out they only gave me two items. The missing items were for the kid, he is very disappointed.

Jacks service was immaculate and such a kind bloke

Jack is such a smiley person, he deserves the world.

Jemma was great, food was amazing

Good food quick service from Jemma and the team.

Great service from Jemma and the team, food was fresh and tasted good. Incredibly short wait time for food.

Jemma and Paige were brilliant on front very fast very precise. Good chemistry and were bouncing off each other. Very lovely ladies.

It is good food and great service

Excellent service from placing order to delivery

missing items and promo code didn't work.

order missing 2 items, not enough chips in the 2. they did deliver to. feed even 1 person

Drive Through was fast and lady was polite

Amazing place man absolutely vibes the scenery on the way in is superb 10/10 recommend

Very nice, good customer service, would come here again

Mille , Chris and Ian (the workers) were so helpful with our group order. They provided such excellent service and the food was good and delivered in a timely manner.

The food was so good and Millie , Ian and Chris were so patient with us

Love the gravy mega box and zinger burger here. Perfect service from Chris, Ian and Millie

The food is very gooodddd.The service was great too

Great environment. Clean and great food as well

The man's toilet leak on my shoes and the Manager didn't care about my complaint! When I ordered my food and i choose to pay cash. Nobody called my ticket order number and I was waiting like stupid 🙃! Some guy behind the counter pretend to be the Manager and I got no help at all! Very poor service but great food!

was not given my barbecue sauce

I’m not sure what it is about this particular KFC but it is always very slow. I know, I know I’m merely waiting 5-10 mins for fast food. However i was there in total for about 12 mins, at ahead was waiting for food and then so was I. Car behind me didn’t. I ordered a twister wrap meal and fail to understand what took so long, I was asked to wait in the car park. Staff apologetic and friendly but, this is a routinely slow KFC. The indoors was empty bar a couple with food and one guy came out with a 2-large bag order while I was waiting.

We went there not chicken and twenty thirty minutes waiting time.

food was as expected, delivery was 20 minutes after latest expected delivery time, around 18:25

Items missing, food stone cold, 45 mins late, ran over our lunchtime break and had to be thrown away. Waste of £33

Millie gave good customer service

Over an hour also specifically called the store to say no salad or mayo because for my children and came with salad and mayo and cold

Forgot beans and mash and got charged

kept waiting and delivery time kept going up

Very very poor, items missing, share bucket only had chicken legs in which looked old, twister wrap looked like its been thrown at the wall and wrapped up by a 2yr old. Call them and they don't give a shit, terrible. Ran by a load of kids that haven't got a clue what there doing.

They put some sos on my food wich I haven’t order they are stupidly not happy bad personal at this kfc

I had food missing from my order had to go to KFC to get the items you need to look in to this it keeps happening .......

the food and service was really good

food quality was really bad, burger was smothered in mayo, had to peel skin from off the chicken

I ordered at 18.40 when it said it would be 15 minutes delivery. By 19.30 it still hadn’t arrived. I called the restaurant and they said the driver hadn’t turned up. They then said he had and they were making a fresh meal- arrived over an hour after

The order took a small amount of time with the staff being accommodating and friendly! I will most definitely return!

Great food, quick and kind service

missed large bottle pepsi last order.

Speedy service, well cooked and prepared food and great atmosphere

Corey, Ian and Alex were very hospitable! Great KFC!

Dennis was amazing, what a guy!

great customer service from Ian and Elizabeth

Great customer service from Elizabeth and Ian

Great scran, good service, banging.

Excellent service and lovely food

There was amazing customer service!

Felt totally ripped off portion sizes to small this was treat for our daughter, come on you guys improve this inadequate portion size

millie served me and she was very nice and kind

Millie provided great customer service

Millie was great! She was very kind and helped us when we needed it. The food was absolutely delicious and was finished really quick. Overall great place to order and I would come again!

Steph served me on Friday the 21st Feb, she was lovely and even let me know where she got her eyeshadow from when i asked her. Extremely quick service with very very fresh food! 10/10! Thank you Steph and the gent that brought my food out to me and wished me a good weekend, lovely people 😁

No gravy with my order. Cold chips!

The food itself is good, but the portions you get are quite small, especially for how much it costs.

Great hardworking and friendly staff, delicious food. Thanks for your service

Great customer service from ian and manager josh

Most of the time krushems out of order. Please make sure or take it of from menu, I had bad experience lots of time , waste of time to come here 😡😡😡

really nice food very quick service and the people were very friendly

Amazing service Elizabeth served me today and she was nothing but wonderful .

I love this KFC! every time i go there the staff is always friendly the store is always clean and the food is always fresh! 10/10 experience each time

Great staff, clean restaurant and great food 🤘

Went here for the first time and staff were really friendly and helpful. Food was great and service was amazing, really fast when working on orders to get them out ASAP.

Stephen and the team were very helpful 👍

Good service from Liz and Ian and neha and adam

Great experience with fantastic service and really took care when taking my order. Thanks Ian

The girl who packed my order was awesome

Everyone was so friendly at the store, 5 stars really recommend!!!

Staff helped me claim my discount so kind especially josh!!

Elizabeth, ian, stephan and josh especially helpful

Too much big sound Too much freezing inside Clan yes Food all small portion like for children

Arrived burnt and missing items

Great food and service, especially from Millie. Very good customer service from all staffs

Great food,super fast delivery service 👌

Chris - gave great customer service and made our kids feel very welcome. Even offered a birthday treat to our 3 year olds

food was all crushed and cold, driver didn’t give us the dips either so items missing

Very nice and clean, lovely staff

Horrible staff and customer service. Being aggressive to me and my mates

delivery man was so nice he made my day, food was hot and delicious!! i am zinger burgers biggest fan xx

Food was cold and not cooked well

Always super quick delivery and food arrives hot

absolute garbage, i dont work for kfc so why do i have to put the mayo on the burget, its fast food, its what i pay for food to be complete not for me to finnish off, last kfc for me.

food was cold and the delivery took really long

missed items from my order again

Food was never delivered but marked as if I had received it

things were missing from my order, I'm not sure how it happens, someone must be having a bad day or something so i didnt get a refund, but it definitely left an impression on me which will likely impact my future purchases if i order from here again.

chips were cold chicken was lovely

Missing half of the order, won’t order again as restaurants said I had to drive to them to collect what was missing. Shocking customer service.

I ordered bargain bucket 6pc chicken and I only received 4pc chicken not impressed