KFC in Newcastle Under Lyme in Newcastle-under-Lyme

Having items missing or the number of chicken pieces being wrong on delivery orders for a third time is the final straw. Won't be ordering ever again.

Not a good place at the moment food was not good

A decent KFC with helpful staff who sorted the dreadful seasoned fries when the machine could not. Prompt service and exactly what you expect and hope for from a chain place.

Went to wrong address, ignored instructions, food was cold on arrival

Went to wrong address, ignored instructions

Went to wrong address, ignored instructions

Its sunday when I order i dont think its busy ?. Or just staff not doing their job ? Always late in delivery .

Waited over an hour for my food. When it arrived chips were cold, chicken was cold and soggy and beans were barely warm. I paid nearly £17 for one meal!

First time using the drive thru here and it wasn't good. Ordered a large popcorn chicken box and got given a medium. Our rice box meal was missing a extra chicken tender. The servers were polite and friendly but that doesn't make up for the order being short. Won't be going back!

my food was stale and very cold and i’ve emailed and no get back

Dirty and cold restaurant. Foods ok.

The fries had no flavour to them what so ever I use to love the new spices flavour but now they taste plain and not very nice.

driver was most friendliest and polite

This is the third time I have had a takeaway from here and drove home (20 minutes away) and had sides missing from my order. I don’t bother ringing as what are they going to do? Suggest I collect and drive back. They always miss the gravy, won’t be going back there now had enough

bag was ripped open food missing big bottle of pop missing and as i took the bag from the driver i said there is stuff missing and he ran to his car and drove off very disappointed now my child is missing food when the other has theirs

It's KFC! Easy parking Staff were nice.

Thanks guys, I really wanted gravy when I ordered beans

Delivery guy was very caring and had to walk in the rain from the end of the road to get to the house due to closed road

I never recieved my order. I waited over an hour in total

Haven’t even received my food after waiting over an hour for it

Ordered online for pick up, arrived at 10pm... long wait for the food (15mins) which was good .. If you like KFC it's as you would expect

This order did not arrive had to order again, I’ve had no response from you regarding this.

brilliant delivery,meal still nice and warm 👍

The order driver pulled up and drove away! He was in a small black car! No food

Delivery driver did not want to get out of his car telephoned me and told me to come get my order could not had children in the flat. The chicken was look warm skin very hard tasted like it was cooked at 0900 this morning very disappointed

Foods got alot smaller and very slow

No pops in meal. Only found out at home

my meal was covered in mayo which I can't stand

Order was never recieved I thought u gave PIN numbers out so people recieved the food absolutely shocking

Food missing as always and delivery driver although was punctual didn’t read the instructions

My food never arrived but the app says it has

Half of order missing won’t respond to calls Absolutely disgusting

Left waiting without even being acknowledged for about 10 minutes whilst 2 staff did 1 order and prepped some delivery ones, finally served to be told they prefer you to use the self service, had to point out it doesn't allow preference options/requests, so asked if any breast pieces were available to be given a blank stare whilst the girl showed me several thighs to see if that's what I wanted... How can you work in a fried chicken shop and not know the basic cuts of meat? Didn't even bother attempting to order anything by this point and just left, absolute shambles and lack of any product knowledge or customer training evident. The only reason I even go in store is the amount of times attempting to order via delivery to end up with missed/wrong items. Shockingly poorly run store.

£37 for two meals and 2 extra sides... Absolutely scandalous! It's no wonder I rarely go KFC. Disgraceful really. Just Eat service was fine though.

ordered 4 box meals. on opening bag only three boxed meals and a few loose items in bag. The bag looked as if the seal had been broken and am sure not all items that should have been boxed were included

The food served was cold, the lettuce 2 pieces on each burger and the mayo was way too much to make up for the lack of lettuce. The bread was crumbling. When I went to the counter, a young girl told me that I have to order at the self service kiosks then wandered off. Another employee came and took my order, I asked if it was self service only he looked confused and said no. The young girl then spent 30 minutes evading all work whilst the other employee ran around doing both their work.

Asked for drumsticks and didn’t get them.

Driver dropped phone outside doorstep and did not notify is when it was dropped off. Food left outside for 15 minutes. We live on main road so potentially food could have been stolen.

These seemed to have improved by a lot since last time i came

My food was nearly an hour late I work from home so plan when I will take lunch as I am a bereavement counsellor and can't eat when I am working with clients

Forgot the beans nothing will get that back...

chips were cold grary was runny

very fast , polite and nice driver

we ordered a 12 piece boneless bucket and only received 8 !! and was send coleslaw instead of gravey

wrong order so some got wasted.

Yet again a £40 order witi half the items missing and what did arrive you wouldn't even give your dog. Clearly a store managet and staff that couldnt care less.

the driver was too busy on his phone to actually delivered to the right house. the order that was delivered isn't mine. I ordered a 10 piece bucket and got delivered the 6 piece bucket instead. this is pathetic.

Food never arrived driver got lost then showing as delivered rang restaurant and "manager" paige said not their problem ring just eat

this has not been delivered. itvwas ordered at 5.30. courier at kfc at 5.50. we contacted KFC at 18 53 to see where itvwas and they said it left them ages ago.... 7.42 and still not received

Thanks for sending my chicken not even inside the bag you weirdos

Excellent from start of order to the delivery

the food was excellent and the delivery was spot on time. we will definitely pass coments on to freinds as well.

No chicken wings and no sauces that we paid for!!!

Its kfc. It was okay. The food was great, exactly what you would expect from a kfc. I had less technical issues with the ordering machines than in most kfc's and table service was actually available this time. A few tables had rubbish and spills on them but it wasnt busy so we found a seat. Still disappointed that they don't offer any full fat/full sugar drinks. They have even stopped doing krushems now.

Pay for a 12 piece get an 8 piece - shambles.

the food was tasteless and dry.

Disappointed with the zinger burger. The fillet was small and very little salad. Only covered half the burger. the fries were overcooked and cold. All in all disappointed.

Food never arrived so I'm not happy at all £30 wasted

Didn’t receive the right order as got someone else’s

oRDER WAS WRONG. mISSING 3 EXTRA GARLIC SAUCES AND 1 MEAL WAS TRILOGY BOX INSTEAD WAS GIVEN MINI FILLETS AND NO BURGER

was delivered to my mum. she hasn't rung me so must be OK.

I took advantage of their latest offer of mini fillets @ £6.99. This was for takeaway and a verbal order order over the counter, I don't like automated systems.

Wow - the best crispiest skin on an original meal. Seriously, have never had it as good. However, the Hot Wings were virtually cold. Shame, might have made a 5. Served quite quickly and reasonably clean.

Food never arrived as when ordering via the app it chamged the delivery address back to my last used address and therefore i did not receive the food...This is no fault of the driver or restaurant this is a fsult with the website/app...Inwould like a refund.

most items missing, not even surprised, happens all the time

The KFC box was broken, the chicken nearly fell out

everything that was sent was wrong, had to walk to the store and ask them to remake everything else, so lost out on delivery and service charge, shouldn’t have to go and sort out my own order when having a delivery

Just really greasy, it came on time but tasted like the chicken had been hanging around all day… chips we really soggy and sweaty

My food hasn't arrived and it says its been delivered ?

The whole meal was disgusting and either undercooked or cold, the delivery time kept changing and my order was missing items

chicken was vile,,over cooked and dry

Fabulous. Great work. Everyone should be proud

Food was never delivered. Restaurant refused to help.

The driver so so unbelievably good but such a same they forgot half the flipping meal

Stop using parking fine companies.

Guilty of having a couple a month haha this place is always clean and good food

Delivery Driver was super friendly and funny! made my day

the food was excellent and really hot.

Very happy with everything except for the courier who knocked my door and just left my food on the floor outside!!! I got to the door very quickly so that was unnecessary!!!

I’m not happy about this my order was wrong and this has upset me as I waited for a long time for a wrong order

chicken good,chips ok,gravy just like coloured water.

awesome best kfc i have ever had everything was there in the order and tasted great!

It was very nice. Would’ve been nicer if I got what I ordered but the zinger burger that was supposed to be a mighty bucket was ok

a portion of fries missing off the order charged for free popcorn chicken orther than that it was very nice

Very very small portion of chips for a £42 order will not order again and they forgot the sauces again very disappointing value for the high cost

I appreciate polite and friendly manner of my delivery driver😇 and I am pleased that my order was warm and complete 😊

items missing from order and laye delivery

The fries and burger were cold.

Very poor, the bucket with the chicken in was split in half. Only half of the order arrived. When I called the restaurant the staff on the phone was very rude. I want a refund am very upset. I always order but never been this disappointed like today. Spoiled my Saturday night.

Ordered a 4 piece original recipe meal …….. got 4 drumsticks …. How about some variety NOT the cheapest cut only …… very disappointing

i have not received the order 😕

I order food at 3.45 arrived 17.20 was not happy

Items were missing, not happy at all

food was late, tracking was unavailable and the food arrived cold. terrible service.

10 piece bucket ordered only received 8 ??

Banging need bigger beans next time tho it doesn't state on the size of the beans as I wanted a large not a small.

Enjoyed it until I came to eat the hot wings. why are they black inside? why are they mushy? Put me off completely.

Some food was not quite right but overall good. Well delivered as well :)

Popped in for lunch, the place was so clean and fresh looking, well done to the staff its hard to find a clean and well looked after fast food service area. The staff were great. The food was great. Highly recommend.

How do you miss out the fries on a deal of 2 fillet burgers and 2 fries 🙄 just can’t get the staff 🙄