Based on 8.626 opinions finded in 4 websites
Based on 8.626 opinions finded in 4 websites
Nº 309 in 365 in Newcastle-under-Lyme
Nº 9 of 16 Fast food in Newcastle-under-Lyme
Opinions
Found the driver was not interested in the delivery
Nyree . 2025-04-01
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ordered a large popcorn chicken with my meal but received a small popcorn chicken instead.. absolutely abysmal service!
neil . 2025-03-31
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There was an item missing- a large chicken popcorn. The chicken pieces from the family bucket 9 out of 10 pieces of chicken were drumsticks, rather than a mix of pieces, including breast and thigh (one thigh)
k . 2025-03-30
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order never turned up. had message saying it had been delivered at 6.29. at 7 . o'clock haven't received. my code was 0700. how can they deliver to someone else when I have the code
Anthony . 2025-03-29
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Lovely driver very nice and great delivery time
Gerae . 2025-03-29
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Ordered last night for delivery and received pink uncooked chicken in rice bowl. Won't be returning.
Liam Champion . 2025-03-25
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The food is fast amazing and Abby is great at customer service
Tri. Ckshoters . 2025-03-25
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I received my food extremely quickly and the service was excellent from Abi. Will visit this location again.
Bradley Phillips . 2025-03-25
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The food is very fast and it is juicy and fine and abi is great at customer service
Alex garrett . 2025-03-25
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fast delivery food still nice and warm.
Mark . 2025-03-23
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Amazing service by a chap named Conner. We travelled a round trip of 30 miles to visit this Restaurant. On returning home we noticed the order was incorrect, whether we didn't make our order clear or the person who took the order wasn't paying attention is out for debate, these things happen we are only human. I rang the restaurant and spoke to a gentleman called Conner. Right from the beginning it was clear he knew the correct way to speak and listen to the customers, very professional I must say !! He explained the options one of which was to return to the restaurant and he personally would help to rectify the mistake. My wife returned and was met by Conner at the front desk. He immediately apologized for the misunderstanding. He replaced the incorrect food with the correct food and helped my wife with the food back to the car. Mistakes happen, it's how mistakes are dealt with is what matters. Many, many thanks Conner for how you dealt with us that evening. (IT DOESN'T GET ANY BETTER THAN THIS FOLKS.)
neil sweeting . 2025-03-23
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Chicken wasn't cooked through, last time I'll be ordering from this place
Chris . 2025-03-20
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Not packing order properly, missing items.
Remigiusz . 2025-03-19
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I ordered 3 items for drive through pick up, when I got home just found out they only gave me two items. The missing items were for the kid, he is very disappointed.
W Z . 2025-03-19
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Jacks service was immaculate and such a kind bloke
cahzy . 2025-03-19
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Jack is such a smiley person, he deserves the world.
ruby pointon . 2025-03-19
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Jemma was great, food was amazing
ethan . 2025-03-17
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Good food quick service from Jemma and the team.
Adam Pritchard . 2025-03-17
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Great service from Jemma and the team, food was fresh and tasted good. Incredibly short wait time for food.
Sebastian Karas . 2025-03-17
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Jemma and Paige were brilliant on front very fast very precise. Good chemistry and were bouncing off each other. Very lovely ladies.
Simmone Guilt . 2025-03-17
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It is good food and great service
Lewis Wilkes . 2025-03-15
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Excellent service from placing order to delivery
Joanne . 2025-03-15
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missing items and promo code didn't work.
Ryan . 2025-03-14
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order missing 2 items, not enough chips in the 2. they did deliver to. feed even 1 person
jemma . 2025-03-14
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Drive Through was fast and lady was polite
Lord Farquaad . 2025-03-11
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Amazing place man absolutely vibes the scenery on the way in is superb 10/10 recommend
Josh Patel . 2025-03-09
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Very nice, good customer service, would come here again
Rachel Laker . 2025-03-09
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Mille , Chris and Ian (the workers) were so helpful with our group order. They provided such excellent service and the food was good and delivered in a timely manner.
Hillary Coker . 2025-03-09
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The food was so good and Millie , Ian and Chris were so patient with us
winifred okpokiri . 2025-03-09
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Love the gravy mega box and zinger burger here. Perfect service from Chris, Ian and Millie
C1YT . 2025-03-09
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The food is very gooodddd.The service was great too
melanin_ace . 2025-03-09
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Great environment. Clean and great food as well
Nnenna Oha . 2025-03-09
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The man's toilet leak on my shoes and the Manager didn't care about my complaint! When I ordered my food and i choose to pay cash. Nobody called my ticket order number and I was waiting like stupid 🙃! Some guy behind the counter pretend to be the Manager and I got no help at all! Very poor service but great food!
valycon C . 2025-03-08
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was not given my barbecue sauce
HANNAH . 2025-03-07
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I’m not sure what it is about this particular KFC but it is always very slow. I know, I know I’m merely waiting 5-10 mins for fast food. However i was there in total for about 12 mins, at ahead was waiting for food and then so was I. Car behind me didn’t. I ordered a twister wrap meal and fail to understand what took so long, I was asked to wait in the car park. Staff apologetic and friendly but, this is a routinely slow KFC. The indoors was empty bar a couple with food and one guy came out with a 2-large bag order while I was waiting.
Zoe . 2025-03-06
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We went there not chicken and twenty thirty minutes waiting time.
Erdal keklik . 2025-03-06
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food was as expected, delivery was 20 minutes after latest expected delivery time, around 18:25
Philip . 2025-03-06
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Items missing, food stone cold, 45 mins late, ran over our lunchtime break and had to be thrown away. Waste of £33
Andy . 2025-03-06
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Millie gave good customer service
Carla De la cruz . 2025-03-02
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Over an hour also specifically called the store to say no salad or mayo because for my children and came with salad and mayo and cold
Elena . 2025-03-02
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Forgot beans and mash and got charged
Aaron . 2025-03-02
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kept waiting and delivery time kept going up
Ben . 2025-03-02
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Very very poor, items missing, share bucket only had chicken legs in which looked old, twister wrap looked like its been thrown at the wall and wrapped up by a 2yr old. Call them and they don't give a shit, terrible. Ran by a load of kids that haven't got a clue what there doing.
Craig Lambert . 2025-03-02
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They put some sos on my food wich I haven’t order they are stupidly not happy bad personal at this kfc
Florin . 2025-03-01
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I had food missing from my order had to go to KFC to get the items you need to look in to this it keeps happening .......
Ashley . 2025-03-01
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the food and service was really good
Jenson Whitehead . 2025-02-26
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food quality was really bad, burger was smothered in mayo, had to peel skin from off the chicken
Shaun . 2025-02-26
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I ordered at 18.40 when it said it would be 15 minutes delivery. By 19.30 it still hadn’t arrived. I called the restaurant and they said the driver hadn’t turned up. They then said he had and they were making a fresh meal- arrived over an hour after
Nicola . 2025-02-26
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The order took a small amount of time with the staff being accommodating and friendly! I will most definitely return!
Chris Madeley . 2025-02-24
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Great food, quick and kind service
Theo Smith . 2025-02-24
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missed large bottle pepsi last order.
Kevan . 2025-02-24
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Speedy service, well cooked and prepared food and great atmosphere
Sean Remegoso . 2025-02-23
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Corey, Ian and Alex were very hospitable! Great KFC!
Charlotte Day . 2025-02-23
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Dennis was amazing, what a guy!
Elliot Johnson . 2025-02-23
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great customer service from Ian and Elizabeth
Ruby Willatt . 2025-02-23
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Great customer service from Elizabeth and Ian
elizabeth hocking . 2025-02-23
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Great scran, good service, banging.
Eoin Smith . 2025-02-22
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Excellent service and lovely food
Owen Smith . 2025-02-22
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There was amazing customer service!
Marie-Sol “Mari G” Glendza . 2025-02-22
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Felt totally ripped off portion sizes to small this was treat for our daughter, come on you guys improve this inadequate portion size
Denise Bagnall . 2025-02-22
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millie served me and she was very nice and kind
Umi Minakawa . 2025-02-21
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Millie provided great customer service
Aneesha Sebastian (Aneesha) . 2025-02-21
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Millie was great! She was very kind and helped us when we needed it. The food was absolutely delicious and was finished really quick. Overall great place to order and I would come again!
Sam Nixon . 2025-02-21
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Steph served me on Friday the 21st Feb, she was lovely and even let me know where she got her eyeshadow from when i asked her. Extremely quick service with very very fresh food! 10/10! Thank you Steph and the gent that brought my food out to me and wished me a good weekend, lovely people 😁
Sadie White . 2025-02-21
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No gravy with my order. Cold chips!
georgina worrall . 2025-02-20
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The food itself is good, but the portions you get are quite small, especially for how much it costs.
Nato . 2025-02-19
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Great hardworking and friendly staff, delicious food. Thanks for your service
Paz Rayner . 2025-02-19
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Great customer service from ian and manager josh
Elizabeth x . 2025-02-18
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Most of the time krushems out of order. Please make sure or take it of from menu, I had bad experience lots of time , waste of time to come here 😡😡😡
Nero Uthayan . 2025-02-18
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really nice food very quick service and the people were very friendly
Stephen Downey . 2025-02-18
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Amazing service Elizabeth served me today and she was nothing but wonderful .
Gabriella Olanipekun . 2025-02-18
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I love this KFC! every time i go there the staff is always friendly the store is always clean and the food is always fresh! 10/10 experience each time
Deborah Mudimu . 2025-02-18
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Great staff, clean restaurant and great food 🤘
Orp33 Andy . 2025-02-18
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Went here for the first time and staff were really friendly and helpful. Food was great and service was amazing, really fast when working on orders to get them out ASAP.
Emily Edwards . 2025-02-18
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Stephen and the team were very helpful 👍
Ben . 2025-02-18
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Good service from Liz and Ian and neha and adam
Teen Titans . 2025-02-18
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Great experience with fantastic service and really took care when taking my order. Thanks Ian
Mikester_Beast . 2025-02-18
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The girl who packed my order was awesome
Isuf Burracci . 2025-02-18
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Everyone was so friendly at the store, 5 stars really recommend!!!
Anna Garcia . 2025-02-18
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Staff helped me claim my discount so kind especially josh!!
Joseph Zele . 2025-02-18
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Elizabeth, ian, stephan and josh especially helpful
Lizzy Ade . 2025-02-18
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Too much big sound Too much freezing inside Clan yes Food all small portion like for children
KAT KLAUS . 2025-02-17
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Arrived burnt and missing items
Scott . 2025-02-16
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Great food and service, especially from Millie. Very good customer service from all staffs
Prince Shodipe . 2025-02-16
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Great food,super fast delivery service 👌
Mark . 2025-02-15
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Chris - gave great customer service and made our kids feel very welcome. Even offered a birthday treat to our 3 year olds
Connor Grimes . 2025-02-14
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food was all crushed and cold, driver didn’t give us the dips either so items missing
Maisy . 2025-02-14
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Very nice and clean, lovely staff
Verity Bellingham . 2025-02-10
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Horrible staff and customer service. Being aggressive to me and my mates
Carter Woodcock . 2025-02-09
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delivery man was so nice he made my day, food was hot and delicious!! i am zinger burgers biggest fan xx
evelyne . 2025-02-07
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Food was cold and not cooked well
Margaret . 2025-02-05
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Always super quick delivery and food arrives hot
Ruth . 2025-02-05
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absolute garbage, i dont work for kfc so why do i have to put the mayo on the burget, its fast food, its what i pay for food to be complete not for me to finnish off, last kfc for me.
Mart . 2025-02-04
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food was cold and the delivery took really long
elroy . 2025-02-04
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missed items from my order again
Isabel . 2025-02-01
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Food was never delivered but marked as if I had received it
Joaquin . 2025-02-01
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things were missing from my order, I'm not sure how it happens, someone must be having a bad day or something so i didnt get a refund, but it definitely left an impression on me which will likely impact my future purchases if i order from here again.
James . 2025-01-31
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chips were cold chicken was lovely
David . 2025-01-31
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Missing half of the order, won’t order again as restaurants said I had to drive to them to collect what was missing. Shocking customer service.
Tom . 2025-01-31
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I ordered bargain bucket 6pc chicken and I only received 4pc chicken not impressed
Hazel . 2025-01-30
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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I went in as hungry ever being obese that's not that hard anyway man ordered a kebab and he gave me a flipping oil filled wrap like come on boss man fix up
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My food was over 1.5 hours late and is missing a whole burger, they didn’t even give any sauce with the food. This was a horrible experience