KFC in Newcastle Under Lyme in Newcastle-under-Lyme

shocking delivery time, driver updated saying at restaurant when not, the food was good as usual

perfectly OK, unfortunately my drink did not arrive with my order

I ordered 2 beans and 2 gravy NOT 1 beans and 3 gravy i want either my money back or send another beans

Food was soggy and cold when arrived. Ordered at 6pm and arrived at 7:45pm.

I was quoted half an hour delivery time, I cancelled after an 1 hour, I got a message saying my order was delivered after 1 hour 30 mins. Nothing was delivered, very confusing and a terrible experience

Too much big sound Too much freezing inside Clan yes Food all small portion like for children

Food is getting worse from KFC

There was no fries. Also I have ordered additional sweet chilli dipped bites and it wasn’t sent.

When the food did turn up it was not in a sealed bag. It was all chucked in individually. No food and hygiene was used. Some of food was open. Anything could have contaminated it. Very dissatisfied.

The number on address not given to driver who had 5 orders in his bag so it is no wonder food was luke warm and it wasn't what I ordered. They sent wings instead of fillet strips.

Dry chicken , 1 piece missing and cold chios

Hadn't had a KFC for ages but wow could get hooked yum

food was cold and half was missing.

Food was cold, i rang and they said they would repack it because it had been sitting there for over 45mins and the driver hadnt turned up, then after the phone call the driver turned up after 20mins, he said he was waiting an hour for it.

Delivery driver went above and beyond!

could not find address...sat nav on phone took driver to another car park ... otherwise excellent service

No gravy and beans again and i asked for tango not pepsi max check your orders before sending

Very poor was reheated very bad

I not received my food the driver he marked delivered but not received my food

Food was great quality quick service and would like to mention Abi having fantastic customer service

not as much as I expected for the money

would have liked some chicken instead of bones and 31 chips. Will post my photos on Instagram and tiktok just to show how bad KFC and just eat are. this kind of delivery needs to be stopped and

Great food and great staff. Had a lovely time.

All of the 6 pieces of chicken had a strong, pungent, unpleasant smell. I was definitely given spoiled chicken. Never ordering from here again.

pushing wait time over and over. completely unrealistic wait times

Great service from staff, Abi and Rony, food was great

took longer to get it. Not acceptable.

Our order never came! Must have been delivered to the wrong address. No contact number to call anyone to discuss this

Having items missing or the number of chicken pieces being wrong on delivery orders for a third time is the final straw. Won't be ordering ever again.

cold food but otherwise very tasty!

chips cold and burnt.. order was wrong

food warmer this time not under cooked

Didn’t have one of the sauces we ordered so that gave us a note and one of each other sauce! so cute

Not a good place at the moment food was not good

A decent KFC with helpful staff who sorted the dreadful seasoned fries when the machine could not. Prompt service and exactly what you expect and hope for from a chain place.

I couldn't find the 2 wraps for £10 meal deal, even though there was a advert on the very kfc I was using! also a missing side order. but everything else is good

Asian lady was very rude and loud on door step

Went to wrong address, ignored instructions, food was cold on arrival

Went to wrong address, ignored instructions

Went to wrong address, ignored instructions

Its sunday when I order i dont think its busy ?. Or just staff not doing their job ? Always late in delivery .

Waited over an hour for my food. When it arrived chips were cold, chicken was cold and soggy and beans were barely warm. I paid nearly £17 for one meal!

First time using the drive thru here and it wasn't good. Ordered a large popcorn chicken box and got given a medium. Our rice box meal was missing a extra chicken tender. The servers were polite and friendly but that doesn't make up for the order being short. Won't be going back!

my food was stale and very cold and i’ve emailed and no get back

Dirty and cold restaurant. Foods ok.

The fries had no flavour to them what so ever I use to love the new spices flavour but now they taste plain and not very nice.

This is the third time I have had a takeaway from here and drove home (20 minutes away) and had sides missing from my order. I don’t bother ringing as what are they going to do? Suggest I collect and drive back. They always miss the gravy, won’t be going back there now had enough

driver was most friendliest and polite

It's KFC! Easy parking Staff were nice.

Thanks guys, I really wanted gravy when I ordered beans

bag was ripped open food missing big bottle of pop missing and as i took the bag from the driver i said there is stuff missing and he ran to his car and drove off very disappointed now my child is missing food when the other has theirs

Delivery guy was very caring and had to walk in the rain from the end of the road to get to the house due to closed road

Haven’t even received my food after waiting over an hour for it

I never recieved my order. I waited over an hour in total

Ordered online for pick up, arrived at 10pm... long wait for the food (15mins) which was good .. If you like KFC it's as you would expect

This order did not arrive had to order again, I’ve had no response from you regarding this.

brilliant delivery,meal still nice and warm 👍

The order driver pulled up and drove away! He was in a small black car! No food

Foods got alot smaller and very slow

Delivery driver did not want to get out of his car telephoned me and told me to come get my order could not had children in the flat. The chicken was look warm skin very hard tasted like it was cooked at 0900 this morning very disappointed

No pops in meal. Only found out at home

my meal was covered in mayo which I can't stand

Order was never recieved I thought u gave PIN numbers out so people recieved the food absolutely shocking

Food missing as always and delivery driver although was punctual didn’t read the instructions

My food never arrived but the app says it has

Half of order missing won’t respond to calls Absolutely disgusting

ordered 4 box meals. on opening bag only three boxed meals and a few loose items in bag. The bag looked as if the seal had been broken and am sure not all items that should have been boxed were included

The food served was cold, the lettuce 2 pieces on each burger and the mayo was way too much to make up for the lack of lettuce. The bread was crumbling. When I went to the counter, a young girl told me that I have to order at the self service kiosks then wandered off. Another employee came and took my order, I asked if it was self service only he looked confused and said no. The young girl then spent 30 minutes evading all work whilst the other employee ran around doing both their work.

£37 for two meals and 2 extra sides... Absolutely scandalous! It's no wonder I rarely go KFC. Disgraceful really. Just Eat service was fine though.

Left waiting without even being acknowledged for about 10 minutes whilst 2 staff did 1 order and prepped some delivery ones, finally served to be told they prefer you to use the self service, had to point out it doesn't allow preference options/requests, so asked if any breast pieces were available to be given a blank stare whilst the girl showed me several thighs to see if that's what I wanted... How can you work in a fried chicken shop and not know the basic cuts of meat? Didn't even bother attempting to order anything by this point and just left, absolute shambles and lack of any product knowledge or customer training evident. The only reason I even go in store is the amount of times attempting to order via delivery to end up with missed/wrong items. Shockingly poorly run store.

Asked for drumsticks and didn’t get them.

These seemed to have improved by a lot since last time i came

Driver dropped phone outside doorstep and did not notify is when it was dropped off. Food left outside for 15 minutes. We live on main road so potentially food could have been stolen.

Forgot the beans nothing will get that back...

My food was nearly an hour late I work from home so plan when I will take lunch as I am a bereavement counsellor and can't eat when I am working with clients

chips were cold grary was runny

very fast , polite and nice driver

we ordered a 12 piece boneless bucket and only received 8 !! and was send coleslaw instead of gravey

wrong order so some got wasted.

Yet again a £40 order witi half the items missing and what did arrive you wouldn't even give your dog. Clearly a store managet and staff that couldnt care less.

the driver was too busy on his phone to actually delivered to the right house. the order that was delivered isn't mine. I ordered a 10 piece bucket and got delivered the 6 piece bucket instead. this is pathetic.

Food never arrived driver got lost then showing as delivered rang restaurant and "manager" paige said not their problem ring just eat

this has not been delivered. itvwas ordered at 5.30. courier at kfc at 5.50. we contacted KFC at 18 53 to see where itvwas and they said it left them ages ago.... 7.42 and still not received

Thanks for sending my chicken not even inside the bag you weirdos

Excellent from start of order to the delivery

No chicken wings and no sauces that we paid for!!!

the food was excellent and the delivery was spot on time. we will definitely pass coments on to freinds as well.

Its kfc. It was okay. The food was great, exactly what you would expect from a kfc. I had less technical issues with the ordering machines than in most kfc's and table service was actually available this time. A few tables had rubbish and spills on them but it wasnt busy so we found a seat. Still disappointed that they don't offer any full fat/full sugar drinks. They have even stopped doing krushems now.

Pay for a 12 piece get an 8 piece - shambles.

the food was tasteless and dry.

Disappointed with the zinger burger. The fillet was small and very little salad. Only covered half the burger. the fries were overcooked and cold. All in all disappointed.

Food never arrived so I'm not happy at all £30 wasted

Didn’t receive the right order as got someone else’s

oRDER WAS WRONG. mISSING 3 EXTRA GARLIC SAUCES AND 1 MEAL WAS TRILOGY BOX INSTEAD WAS GIVEN MINI FILLETS AND NO BURGER

was delivered to my mum. she hasn't rung me so must be OK.

I took advantage of their latest offer of mini fillets @ £6.99. This was for takeaway and a verbal order order over the counter, I don't like automated systems.

Wow - the best crispiest skin on an original meal. Seriously, have never had it as good. However, the Hot Wings were virtually cold. Shame, might have made a 5. Served quite quickly and reasonably clean.

Food never arrived as when ordering via the app it chamged the delivery address back to my last used address and therefore i did not receive the food...This is no fault of the driver or restaurant this is a fsult with the website/app...Inwould like a refund.

most items missing, not even surprised, happens all the time

The KFC box was broken, the chicken nearly fell out