Pizza Hut in Newcastle-under-Lyme

Poor choice on buffet not replaced when finished, it seamed that they wanted all the food gone before putting out more, and uninterested staff.

Go here quite often & the service is always brilliant staff can never do enough for you & pizzas are absolutely lovely.

Have eaten here in the past without any problems but never again dirty toilets plastic bowls uncooked pizza and hard fries will never set foot in this establishment again absolutely vile!

Service very poor and extortionate prices. Unfulfilled order and kids unable to have ice-cream due to machine not working properly.

We were staying at a local travelodge and needed a place to eat and pizza hut came up on our search so I rang and booked a table. The staff in this place are FANTASTIC and nothing was too much trouble for them. The food was delicious and the restaurant was immaculate. We will definitely go back again.

Went here for a family lunch, great to see they cater so well for families, lots of choice on the children’s menu and the buffet is great for getting to try a bit of everything. The restaurant was well lit and clean and even saw staff cleaning while we were there which is very reassuring. The manager (male) and the girls who were working all chatted to us throughout our meal and made a fuss of the kids and gave some stickers, really lovely people and we’ll definitely be going back.

3 minutes ago I went there today. The most awful service I've ever come across. From walking in to leaving I was greeted by several issues and health and safety issues that are clearly rife in this establishment. I went in and got sat down and was told the instructions on how to get my food as was a buffet. The machines were all sugar free drinks. But then they were keen to upsell a bottle of pepsi for 3.99. I then had a sugar free drink and and the ice machine was out of order. So I just got my drink went back to sit down and then processed to get my food. I went to the salad bar and the whole area was abysmal and was clear there was no upkeep in keeping the area clean. I then went to eat and found a hair in my betroot that was enough to put me off my food. I went to complain and they just said 'oh we will remove it' there was no apology whatsoever. So this left a bad taste in my mouth so I then decided to get a refund as I couldn't even eat after the hair situation. Also whilst I was getting a straw I overheard the staff discussing between themselves that they had already received a complaint in regards to other customers finding plastic in their pizza. I then knew there and then health and safety regulations were probably not being followed and this must be a common theme within the restaurant. The refund took over half an hour. The staff didn't acknowledge the fact I wanted a refund Instead explaining to me that apparently no one ever asks for refunds in here. Again no apology. I will never visit here again wondering what lurks in the kitchen. I do not recommend.

Came to try the new jackfruit pizza. Was a bit confused that you go and order at the till nowadays but staff were friendly. Even told me that Diet Pepsi isn’t vegan so nice to see they’re so up on allergies. Pizza was nice and friendly staff.

Well what can I say, to start with it was fine, then the waitress arrived, not exactly friendly, (she wasn’t English) after making a few mistakes with the order, there was no apology. We had to ask her to fix the mistakes and take the cold food away! Poor at best! Just glad the other pizza huts aren’t as bad! You guys could learn from Pizza Hut Longton!!!

It is two years since last visiting a Pizza Hut and you can see why these private equity owned type of restaurants are in such difficulty. They have stripped out table service, you go to the counter to pay (and the credit card machine asks if a gratuity is to be added before you get anything! Then you have to get your own knives and forks. Now the food - an overpriced disgrace. Don't waste your time or money.

We decided to have lunch at the venue following a visit to the cinema . My children were eager to have a pizza treat and we thought the buffet deal would be the perfect option . It would have been great if there was some actual food to eat !!! The buffer hot plate was often empty and when a member of staff dare venture in with a pizza there was an attack by eager hungry customers . The pizzas themselves were ok ! Nothing special and often sloppy and greasy . The salad bar was dirty and the dips bowls looked like then needed a good wash . The salad looked limp so I decided to decline . It was a complete disappointment , save your money folks and try else where

My first time dining here. Ate at dinner time and had the lunch buffet. Staff was friendly and helpful. Food was enjoyable. Dining area was nice and clean. Will return.

The food is alright, same as any other Pizza Hut. However, the customer service is the worst I’ve been so far, 4 people “working” (just talking to each other) standing there doing nothing, while you have to take your own cutlery, order and pay by your own. When asked about a box to take the extra pizza, the lady just gave me a box to do it myself and didn’t take the plates and baskets. You wonder why you have to pay extra to eat in if you have to do everything yourself.

Eating here before we go into the VUE , ordered starters and main. All came together , when questioned the server was very rude , and said some people have them together and the guy put it in the till wrong, so where was the ‘sorry’ no she tells all the rest of the staff, making the family feel very uncomfortable , i would have asked for the manager but have a feeling it was her as she was telling everyone else what to do. Very unprofessional walking around eating , sorry pizza hut. But we shall not be eating here again. A simple sorry would have been good , instead of arguing with me ‘how rude’ . I suggest staff training. Also order and pay is rubbish

We as a couple love a pizza hut take away every saturday, so as part of tonight's cinema date night we couldnt resist walking past and not going in. You know longer get table service. You have to go up and order your own food and drink and even get your own cutlery. Given that in store it cost us nearly three times more to have the exact same thing we do for our take away, youd expect basic table service. Even the starters are served in what looks like a 10p plastic basket you shove crayons in for kids. Will never dine in again but will still order delivery. Save your money and go to the many other restaurants in the same area for the same money but with decent service. Wish we had.

This review was meant to be posted back in March, however I have not got round to it and therefore posting it now.

Visited today for the first time in a few months. Noticed on arrival a lot of sorry tables. Waitress cleaned one for us. Then gave us menus and told us to order at that bar. We were two families sitting together we went up to order and asked for the food to be delivered together. She said that they couldn't do this as the orders had gone through the tills separate. So we had to wait around 5 to 10 mins before our food came out so we couldn't eat together. Ice cream factory wasn't working. Also asked for left overs to be boxed up but noticed a box was left on the end of our table for us to do it ourselves. We were there for around 15 to 20 mins after finishing our food an not once were we asked if the food was ok or any of the tables cleared. Shame as this pizza hut used to be a good one.

The food was delivered quickly, we had the combo for a starter and pizza with cheese crust to follow. The downside is that the restaurant is now more self serve which takes it from the waitress service to more like McDonald's unfortunately.

Every time I go to this Pizza Hut I start feeling ill before the food arrives, this does not happy anywhere else. I have been 3 times now and ever time staff have been chatting amongst them self and uninterested in the customers. I had to ask for my glass for my drink and no one offered the free salad or said where the bowls were. The pizza was lacking sauce and any real taste. For the service and quality it costs far to much. No one checked on our table at any point. Very disappointing.

Cory and his friends had a great time they loved making their own pizza , the unlimited salad ,drinks and ice cream was brill , the staff was amazing , the young lady who looked after the kids was so good and patient i would recommend pizza hut for a party well worth the money

Cory had his 8th birthday party today and his own words were "best party ever" it was brilliant the girls working were great with the kids and lovely in general we will be back

Popped into Pizza Hut with my wife and two 12 year old boys. Staff were excellent and pizza fantastic. My son accidentally caught his pocket on a stack of plates causing an almighty crash with 20 plus plates smashed. Staff immediately saw that it was an accident and their first thought was him rather than broken plates. They quickly cleared it up and the excellent service resumed. A real credit to Pizza Hut.

Obviamente no se va a Pizza Hut comida esperaba estrella Michelin y no hay punto de pretender nada más que su lo que pretende ser barato, accesible, comida rápida. Y como aviso, la pizza es mi placer barato culpable.

Cuando estoy sensación en un humor pizza, este Pizza Hut nunca decepciona!

Very expensive if bot having the buffett. Not much choice ans constantly having to wait for the buffett to refill

Voy a pizza hut con bastante regularidad para una ensalada para el almuerzo y el servicio y la calidad de la comida excelente

I've been to this venue a few times, and even complained to head office, yet the staff still get things wrong.On this occasion, several of the salad bar choices were close to empty and I alerted the manager to this. She only did something after 15 minutes, so I sat there with no salad for a while.I then saw what I thought was our pizzas arriving, only to see the server place them on the next table. I thought it was too much of a coincidence that a family of eight would order exactly what we did, which was two individual veggie pizzas, and shouted out that I though those were ours before the server left the table.The family of eight sat in silence as the server uttered "Two American crust veggie pizzas?" to which I nodded.The service could be better, and there is no excuse not to have a topped up salad bar during the lunchtime, especially when the buffet is on.

Group booking for seven 6 year olds (following a birthday treat) and seven adults. Our orders were taken within 10 minutes in a fairly quiet spell. We waited a further 15 for the children's drinks to arrive. Two were missing. Waited another five for one more to appear, complained, and finally got the last one, after asking two more times 25 minutes after ordering. The children by this time were starting to get restless and complaining they were hungry, and no one appeared to offer bowls for the free salad, so we took our own from the side of the till and helped ourselves. Food arrived, all as ordered, 40 minutes after ordering. That was the last time we saw a staff member until the end of our stay. No service for repeat drinks and again, we ended up helping ourselves to bowls for the children's ice cream as no one offered.The restaurant had been given the cake in advance and agreed to light candles etc. we asked for this to be done 10 minutes before parents were arriving to collect their children. In the end it took 20 minutes, three requests, with parents now having waited 10 minutes, and the cake was finally brought to the table. Terrible service in a three quarters empty restaurant with only a couple of staff members occasionally visible. Gluten free pizza was decent, if expensiveFree water available, help yourself.

We were half an hour late arriving for our booked table ( film ran over) this wasn't a problem the lady who met us at the door said it often happened and they'd saved our table ❤ we chose to have the buffet which was amazing value for money. Salad was fresh an I was pleased to see some fruit avaliable too. Lots of choice for types of pizza. I did have to wait a while for a pepperoni one but on seeing me waiting a staff member asked which I was waiting for an told me to take a seat she would bring me some over. To which she brought half a pizza ( 4 slices) over. We had the refillable soft drinks which the boys loved helping themselves to and the same with the ice cream . Toilets were clean and tidy. Overall a pleasant lunchtime experience

Just popped in after visiting the cinema. The flat bread pizzas are delicious and tasty and just enough to fill you up.

I'm not a big pizza fan but I have been going to Pizza Hut now and again for many years.On this occasion it was a quiet Tuesday evening and I had the BBQ Americano one, and my partner had the tuna flat bread.Both of them were extremely sparse regarding the toppings that they should have, and considering the price that they charge, they were extremely poor value for money.I wont be returning to a Pizza Hut anytime soon

Nice and close for Vue Cinema. Good pizzas with fresh salads. We also had cheesey chips which I liked.

Pizza Hut is a place where you usually know what you are getting, but the new menu is so overpriced. My brother had a margherita and it tasted bland and sad. In fact my brother said a frozen pizza at Iceland would have been better. The cheesy fries were very sad, a basket of fries with a bit of cheese sauce over them with some paprika sprinkled over them for just under £5. The service was a little slow considering there were only 5 tables occupied on a Saturday night. It took a while for our salad bowls to arrive, and to figure out what drinks there were we had to root around and look for the menu in the box on the table.It was poor on all counts, and we used to go there regularly. Now we have decided not to return again. Without an offer the prices are too high for the quality of food (£10 for a small vegetarian pizza), and there is no excuse for slow service when it's quiet. How can there be no clean salad bowls when there are less than 20 diners in a place?

I love going to Pizza Hut. When first diagnosed with Coeliac disease I thought eating out would be difficult. However, Pizza Hut caters exceptionally well for gluten free. All toppings are available on a gluten free base. The gluten free base is square and comes with a separate pizza cutter to prevent contamination in the kitchen. I also rate Pizza Hut for take out/delivery (unlike Dominoes! I would not eat at Dominoes for GF!)

I am always really impressed when I go in to this Pizza Hut. I think the food is fairly prized and the free salad is fantastic. I prefer Pizza Hut to dominoes, pizza express etc and they always put plenty of toppings on the pizzas. Whenever I come in here there is always a particular member of staff who impresses me, not sure what her name is but she has blonde hair, she always interacts with the customers and makes conversation, she's lovely and can't do enough for people, she goes above and beyond. All the other staff are good too. I understand it's not fine dining but I think for the price and the food it is very good.

We have eaten in this pizza hut for over 10years unfortunately we have just come back from there and it was awful they've changed the base the sauce was different too and the pepsi was like panda pop why change things when there not broken I'm sure it will be down to profits. Pizza hut you've just lost us as customers as I shan't be eating in one of your restaurants again.

Picture a restaurant with only three or four tables taken up and you would anticipate good service. Sadly not the case. We had a table for ten. The service was slow, meals arrived cold. I had pasta and had to search hard to find the salmon! Had we been on our own, my husband and I would have complained but being with a group of family and my grandson's friends for his birthday, we didn't wish to spoil the occasion.Very expensive and overrated

Went here on a Saturday after the pictures good service when we arrived food came very quickly pizza was lovely salad a bit vinegary the mayonnaise .

My family and I headed here after a swimming session as a treat. The lunchtime buffet was over, but we still managed a very nice and hearty meal for 4 for around £30 and the service we received at that quieter time was excellent. The kids menu is particularly good value and the refillable drinks and salad bar were very good to compliment the meal.

We ordered via there website. Thought with us living close, it wouldnt take to long an hour and halflater it turned luke warm.. no explantion of why it took so long.. Phoned head office.. it was talking to kids... never again. ... please AVOID ive had stomach upset allday

With the Vue Cinema just a few steps away this restaurant is perfect for a quick meal before or a leisurely meal after your entertainment.The staff are friendly and the food is tasty with a great range of pizzas and a decent salad bar to enjoy.

My partner and I headed in to grab a bite to eat on a Tuesday Lunch time. We have eaten here before and decided to go for the weekday buffet - all you can eat pizza, pasta and salad for £6.99.There was a good selection of pizza available - from deep pan bbq chicken to thin and crispy pepperoni to veggie choices (more than just margarita). The pasta had much to be desired; but the salad, as usual, was fresh and tasty.Service was friendly but a little slow - we waited around 20 minutes for our bill. All in all - fantastic value and will be back.

We've ordered from Pizza Hut plenty of times before and although we live in a flat have never had a problem as we are on a busy main road, however tonight was a different matter! After waiting an hour and twenty minutes, I decided to call the restaurant and see where our food was. The woman told me that the driver was out but couldn't find our address, apparently he had tried calling but my phone hasn't rung once. She then proceeded to ask for directions to pass on to the driver, eventually he found us. He didn't park outside though! My partner had to run down the street to him, he didn't get out of his car, he didn't apologise and he didn't offer us a refund. Our food was cold but we were too hungry to wait any longer! In fairness the woman on the phone handled the situation fairly well, but this has seriously dampened my view on Pizza Hut.

The staff here are lovely, but the food is poor. Not sure who is in the kitchen cooking the pizza, but they were totally unappetising. Won't be back.

visited 2 months ago when they had no spinach or rocket for the pizza, visited again 17th October 2015 and again no spinach or rocket and this tie the pizza base we ordered was not available either,tired looking restaurant in need of cleaning and decorationSaturday night and half empty says it all really

Been here few times and really enjoy the food love the pizza and the stuff crust yum would just say I don't like the salad.

Had to wait a while for our table to be cleaned. (Staff to busy talking)Food was cold when arrived and just threw infront of us to the point in nearly fell on floor. One place i won't b going again

Service was poor. Had to wait quite a while for the table to be cleared and our food was just kind of chucked onto the table in front of us for us to arrange. Food was okay, Pizza slightly overcooked. Would visit again if in a hurry.

Popped in with 2 kids to have lunch before watching a film. And as usual the staff are really friendly and helpful even with the pain in bum of son and nephew.Buffet had lots of stuff on both of kidsWill bring again.

Once we sat down we were served and greeted by the friendly staff who helped and advised us where necessary. Although the restaurant itself is quite small it always fits everybody in and they made sure we were happy with our table. The food itself was loverly and although it was quite expensive it was god for the portion size and for a treat.Pizza hut is defently recommendable for nice food but i would only go occasionally.

My family and I called in after watching a film.We were met at the door and shown to our table. We wete invited to use the Free The Salad bar and pizza toppings.The Salad bar was very tidy, looking clean and welcoming; the Salad selection was all fresh and crisp with a large variety of items to choose from.I can recommend the sharing platter which was served very quickly indeed, however some of the Wedges and Fries were hard in the middle. Typical of the ' Oven Chip' type of food, 'unreliable'.Pity that Fresh Chipped products could not have been used.overall, a clean, tasty experience in a restaurant staffed by Friendly smiling staff.Well Done!

Despite an increase in places to eat in Newcastle they are mainly high-end with nothing on the menu to tempt me or my mum. So we found ourselves back in Pizza Hut after a considerable gap. As long as you are able-bodled you can sit wherever you want. I wanted escape the wheelchair and use a booth, which is easy enough except for a member of staff saying I was an heath and safety risk. Let me settle in first. Unable to get any sense out of him we had to get the manager.You would not mind as much if the place was packed yet it was near empty. Then later a pram was allowed to be left in the gangway. Clearly one rule for the disabled and another for the youngsters. Also to get to the disabled toilet you have to go through another small room where the highchairs are dumped and stop a clear path.As for the food. There was a brief enjoyment of dipping pizza into mayo and then the vegi bacon pieces. We both had buffet yet considering they take the menus of you as soon as they can you are then left without a list for the buffet. And rather than waiting till nearly out of pizza to fetch some more they wait until it is empty.

We decided to come here before going to the cinema on a Tuesday night. We were show to our seats and the order taken quite quickly. We both had the re-fill drinks and to my husbands great delight there was a vast choice of sugar free drinks (he is diabetic) rather than just diet coke, he was like a child playing with all the different flavours. We had a starter and shared a large pizza. Love the fact you can do half and half on the pizzas. The staff were lovely, very friendly but not annoying lol! Would go again before the cinema. The food is nice,it's nothing outstanding but it's fine for what you go for, a quick tea as opposed to a romantic meal out.

It was our favorite place to eat out in Newcastle under lyme. Good food, nice atmosfere. Something change, don't know is it cook or what. Pizzas are not as good as before. Shame, because we really liked this płace.

After a trip to the cinema we went to Pizza Hut, it was 8:30pm on a Thursday night and was nice and quiet with only a few customers. Hot chocolate was lovely and bbq chicken pizza was lovely and service was friendly and polite.

Yesterday; me and my family arrived here, after watching a film. We haven't been here in ages so I didn't know what to expect. The staff were welcoming and polite and the service was quite quick. I ordered the BBQ ribs, still water and the Margarita pizza. The pizza was pretty decent. It was very bland and there was an over abundance of cheese. The water was too expensive. Overall we had a decent meal.

My boyfriend and I went for an early evening meal after watching a film at the cinema. The restaurant wasn't that busy when we arrived, but did get busier and busier, even though it was clear the staff couldn't cope! The waitress who took our order was very polite, took our order promptly. We had to ask for cutlery and bowls, for the salad, as there was only napkins on the table. The cutlery we'd asked for didn't arrive, 3 tries later we were told that everything was in the dishwasher!!! We ordered bruschetta to share between us to start, the food came quickly, but the garlic bread just had halved cherry tomatoes on it, quite difficult to eat! We were half way through the starter, and by no means are we slow eaters, when another waitress bought our pizzas to the table! Not even registering that there were plates still on the table she just plonked the pizzas down. When I informed her we were still eating starters she looked at me gormlessly with no apology, and informed me that they could maybe keep the pizzas warm for a couple of minutes!! We declined and just left the rest of the starter! We had both ordered thin based pizzas, that quite frankly were in edible, you couldn't cut through the base, and couldn't really eat with fingers due to the many cherry tomatoes all over! Very odd! Sorry to say, we won't be returning!

Very expensive, quite bland and no atmosphere with cheap slippery forward tilting seating, not suitable for small children ages 5-7. This is my second time to a Pizza hut in the last 15 years....might pop in at 2030 to see if any of the Huts have developed. ...nkot holding my breath. ......full of 11 yr old kids ready for there date......

Our family - me, my wife and two boys 7 & 9 - decided to have lunch here after watching a film. The place was quiet so ideal for us. Our order was two kids pizzas and a 14" half/half split for me and my wife - red onion & bacon with a barbecue base on one half, and pineapple & caramelised onion with a creamy base on the other. The pizzas arrived in about 10 minutes - the kids ones were fine, but the large one had three toppings on one half (barbecue base, pineapple, bacon, caramelised onion) and just one on the other (creamy base, red onion). We pointed this out to the waitress who straightaway agreed and said she would get the chef to do another one correctly. We said that was fine as we were hungry and didn't want to wait. So we kept the pizza, but instead the waitress said that they would do another 9" pizza anyway with toppings of our choice, so ten minutes later one arrived with the creamy base, caramelised onion and pineapple. Needless to say, we ended up leaving with a takeaway box full of pizza we couldn't eat, and finished it off for tea! Excellent service - especially from Zoe who, while we were there, had had a bit of a touch time with a party group!Many organisations could learn from this example of good customer service - going beyond what was required to make amends.

The service,the food,the price,the clenleness,were all excellent.Love to visit especially before or after visiting the cinema which is situated in the same complex..

Went here for a meal as a group. The pizza and salad bar ok, all what you expect from a Pizza Hut. What made the evening was the waitress. She was extremely friendly and helpful and made the evening a real enjoyable experience.

I went with my dad for a meal and was instantly treated by Charlotte our server. I have to say she was the nicest waitress ever! Food is always a good standard and it's great now you can have the veggie cheese squares as an option for the sharer platter to start. Thanks Charlotte for such great service!

I came here with my dad for a quick meal, staff were very friendly and attentive even though there were a lot of people going in at the same time as a film had just finished. It's nice to see now with the starter sharer you can change the chicken strips for a veggie alternative. The food is standard across all pizza huts but the staff are very friendly and helpful.

Happy Hour 3-5PM £6. Lovely staff who take you to your table and they are very relaxed and friendly. Salad is 4 stars and is Unlimited. Pizza is tasty and stuffing that is your a light biter ask for a takeaway box. Wedges where little undercooked inside. BBQ Dip was 5+. Pay £1 extra and have ice cream and sweets and is like a suger rush aafter all the pizza! 5++

Friday night- should really be on the alcohol and we decided on milkshakes!!!!!Then a large cheesy bite pizza 50/50-chicken supreme and meat feast.Didn't have room for dessert. :( Maybe next timeThe little waitress with long blonde hair was very polite and well mannered. Sorry don't know her name-but she's been there 2 months.

The overall experience of this Pizza Hut restaurant was average. The cookie dough pudding is always a favourite of mine. But the staff just made us wait too long to come over to talk to us. We had to wait at least twenty minutes after we had clearly finished our desserts to get the attention of one of the waitresses to ask for the bill. We also had a voucher code for a free dessert but the waitress didn't seem to understand it although the deal was well advertised in the restaurant. She then proceeded to call the manager over to check it out. The manager also didn't have a clue about what she was doing as her and another member of staff went to the local subway restaurant to get themselves a sandwich that they ate upstairs leaving one member of staff on the floor for the majority of the meal.

We booked Pizza Hut for my daughter and 12 friends on her 7th birthday. My expectations weren't very high, we were pleasantly surprised by how good it was. The manager, Kirsty who looked after us & the other staff are really friendly & helpful. The children were well looked after and our adults pizzas gorgeous! Would definitely recommend. Nice to be treated well and with smiles! They even let us in before opening time as they could see us waiting outside.