Sainsbury's in Newcastle-under-Lyme

I attended the Newcastle Underlyme petrol station store on 10.7.24 at approx 6pm to fill my car with fuel. I was using the unleaded petrol pump which I could only press very lightly as it continuously clicked suggesting that my car was full despite the tank being empty. For this reason, it took me a while to fill my car up. I thought it was best to aim for £40 fuel as usually my car is completely full on £45 as I only drive a small Toyota Aygo. To my shock the fuel squirted out at me and covered my hands and my dress making a pool of petrol on the floor where I was stood - my car was full on £35 worth of fuel but the meter said £37. I looked at the ground and went into the kiosk to pay for the fuel explaining that the pump was clearly faulty, the mess on the floor and explaining that I would be grateful if they would only charge me for £35 and not £37 given that the pump had given me no warning and had clicked throughout and how long it had obviously taken me to fill my car up. The man behind the counter, Edward, appeared to understand this at first suggesting that I use the hand sanitizer to clean my hands - I thanked him. When returning to the desk he tried to charge me the full £37 and I asked if because of the pump being faulty and what had happened, if he could round that down to £35. Edward changed and told me that my suggestion is awful and is illegal and was very rude towards me. I found this incredibly embarrassing in front of other customers and a colleague of Edward that seemed to be a similar age to me. Edward went on to tell me that it’s a criminal offence. I then asked if I could speak to his supervisor as I found it out of order given the circumstances with how he was being and how he was adamant that I should pay the full amount. Edward rang his manager, Andy, and made out on the call to Andy that I had caused a big mess and simply wouldn’t pay for fuel. This made me feel belittled and I started to cry. He then turned to his colleague, Kyle, to ask his opinion. Kyle explained that he would’ve only charged me the £35 given that that pump is KNOWN for being faulty on smaller cars. Kyle then resolved the issue and was very caring and apologetic. Edward was incredibly rude and dismissive of me, he gave no apology, and was very quick to leave work in a rush as his shift had no ended, not caring about how he had made me feel and how upset he had visibly made me. Edward should not be in a customer facing role - this became very clear to me. Please somebody speak with Edward as this is disgusting behaviour.

Lock the doors an hour before closing, then just shrug there shoulders when you ask why. absolutely pointless

Two weeks ru ning terrible service on self checkouts. I bought wine one lady wearing a scarf refused to serve me wine and made me feel bad waving her arms. This week one staff on she walked straight past me to check a whole trolley full of food then took a security tag off another. I asked staff if there was anyone she said no. Then one came and went to another person. I waited 15 minutes for a 5sec job. Going elsewhere in future.

I’ve been to this store numerous times and every time I’ve had horrendous encounters with staff. My most recent was with a member of staff named Amanda Jane and she was just horrible to myself and my partner. Needless to say we won’t be returning.

I have used this store for years and the staff are generally good but today after going through the checkout process the rude lady says pull your mask up,I pulled it down slightly as my face was so hot and I said to her" one second my face is red hot I'll do it in a min" to which she rudely replied" you'll do it now' to which I replied as I was going" no luv I'll do it in a min" she then started gossiping about it with the next till about me. I don't go shopping to be insulted and because you can't ring them directly I shall go the store on Monday and complain in person. Worst is while I'm standing waiting for her to put my shopping through she is passing her friends goods to her from behind her till instead of doing her job and serving me. Best of all I don't have to wear a mask but do so of my own volition. Very very rude but I won't leave it.

I have been shopping at Sainsburys’ in Newcastle-under-Lyme for some 12 years and this is the second time I have been ordered around by over-zealous staff at the store. At about 14.20 pm, I braved the walk to Sainsbury's even though the weather was anything but clement. When approaching the near entrance/exit I heard the security person dismiss a customer for raising a concern and I was then instructed to walk around a barrier by this person. This store repeatedly changes the entrance and exits which is confusing the customer, the last time I visited, I could only enter and exit on the other side. Apprehensive at this, another customer slowed down in front of me because they knew one of the store staff outside and began talking to them, I then slowed myself, being cognisant of social distancing; to which the security person ordered me to keep two metres apart. I told this person they were being over-zealous because I was two metres apart. There was then a disagreement which culminated in the security person saying: "One more word out of you and I will ask you to leave the store". I then left the store of my own volition. It appears that some staff are revelling in their new-found power that enables them to order people around. On the way out, the security person in question refused to give me their name or any details when I stated I was going to make a complaint. I have requested Sainsbury's CEO Mike Coupe explain their policy regarding this. Sainsbury's in general have never received such bad press. Seems they can now do what they like with their new-found 'Pandemic Clout'. After all, we have to eat don't we?

This one is one of the nicer Sainsbury’s. Shelves are always fully stocked and store is clean. Staff are friendly and never a long queue for tills.

We have ate in this cafe quite a few times over the years. We have highlighted problems with staff understanding of allergens to the manager and recommended some basic training. However the message hasnt got through and cafe staff have little or no understanding of the impact.of allergens to some people. Communication between cashier, kitchen staff and serving staff is very very poor. This is an accident waiting to happen. Come on managers sort this out. It isnt rocket science.

Went today at approx 12 noon. The carpark was very almost full. The store itself is falling apart, signs are peeling off the walls, the stairs are dangerous and taped down, the lift often breaks. There are often not enough staff on the checkouts and prices are much higher than the other supermarkets.

The staff are friendly and the place has got a good selection of products. Overall, I do certainly recommend this supermarket.

Good choices fruit and vegetables good quality but lot more expensive than aldi good car parking facilities and petrol station with as cheap fuel as anywhere else

Lovely selection of food and drinks, always really busy, Food always quick less than 10-15 mins and thats at busy times staff work very hard

The Saturday lunch meal that I selected was very tasty, although the wait from ordering to serving was longer than I expected for a straightforward and simple meal. Tables were cleared reasonably quickly. The venue would benefit from a larger choice of soft drinks.

Arriving for a late lunch on a Saturday, I found the cafe quite busy, and ordered ham, eggs and chips plus a bottle of cranberry and lime drink. The food was served promptly, and was delicious. the drink too was very pleasant; disappointingly it is only available at the cafe, not to buy in the shop. I saved 45% of the cost of the meal by refuelling at the competitively priced filling station, when compared to my usual supermarket. .

Nice value for money breakfast, staff were friendly and courteous, food was delivered quickly and was hot and tasty.

The issue I had here was the woman serving I hand her my nectar card she returned it by dropping on the counter I handed her my ten pound note she dropped my change on the counter I don't have dirty hands or a skin disease so why could she not hand me the stuff back I won't be back !

Very clean good selection supermarket.Often twenty five per cent off clothing.Childrens clothing very good and includes school uniform.Nice fresh meat and fish counter and excellent deli counter. If any fault it would be not enough tills are open until queues form and this happens frequently.

went the cafe on the 28/5 with my family for lunch,to notice that there was only one staff behind the counter and no food was being served. the guy was called joshua, he was so calm and organised considering he was working on his own with only one person in the kitchen. we orderd fruit and paninis . the floor in the cafe looked filthy, and i couldnt help but notice two managers just by the cafe enterance messing about with Lego cardswhen they could have been helping. infat i tidied a few tables myself

I usually go for breakfast here as the meatfree breakfast is good value and fresh. They only serve breakfast until 11.30, and as long as you order by then it's fine. Recently the standards have slipped; the toast was buttered warmed bread, the sausages tough and shriveled up, and the eggs half done. It was too late to cancel, so we ate and left.

Can't fault Sainsburys cafes cheap tasty meals nice staff maybe they should get into the pub game or do Sunday dinners

the food is great value for money. Even though we went on a Saturday lunchtime, it was quite busy, but we had a breakfast, we didn't wait long, it was piping hot and very nice.

I took my mum shopping here yesterday and we decided to stop for some lunch. We both had an omelette, one with salad and the other chips, and they were possibly the worst we've both ever had. The portion size was good but the salad was limp and leaves were going brown in places. As for the omelette it was rubbery with a sort of chewy crust. I think it was a pre-prepared one that had been put in the microwave, certainly not fresh or homemade. The drinks were hot but served in crockery that looked about 20 years old. Even some of the cutlery still had food on it.

We've taken the children here for meals a couple of times. You get a good level of service, and a good sized and reasonably priced supermarket restaurant meal. Quick, Convenient and hassle free.

Run of the mill English breakfast done well and not too expensive the view from the cafe is not too bad either plenty of people watching to be done ha ha

Introduced to this cafe by two colleagues. Good quality coffee at only £1.45 and 2 Staffordshire Oatcakes with Cheese for only £1.40. Also recommend the Toasted Teacake that comes with Lurpak butter. The food is always freshly prepared and the staff are friendly. Definitely a reason to shop in the Sainsburys store.