Subway in Newcastle-under-Lyme

excellent warm food good. cant fault anything. delivery service with a warm service smile x

I was waiting nearly an hour and a half for my order for it to turn up cold. Outrageous!

The driver rang 3 times saying he couldn't find the house. 2nd time he rang my daughter went to the gate yet ignored my daughter been outside and drove off. On the 3rd time he rang asking where to go and he told me to go out instead which didn't make any sense and when I went out he then came!! Food was cold by time it came was a shame

The driver delivered my food to the wrong address and now I’m out of pocket £25 and didn’t get my food

The staff here will try to trick you into paying for upgrades you have not asked for. Multiple times had this happen. Service is also rude.

Ordered footlong margarita slice only delivered 6inch

The person serving me seemed like he would rather be anywhere else but there. You could hardly hear him. Food was nice , place looked clean

Great delivery driver very kind and respectful

All staff have changed,obviously changed management, worst subway I have ever had, tasted weird cheese was plasticy tasting and sweet onion was watered down, whole thing tasted awful and stale, not fresh. Service was not great either just talking amongst eachother quite rude. Avoid at all costs

Came quicker than expected, which was fantastic

I had to wait just under two hours (1 hour and 50 minutes) for my order when it said 20-30 mins and it’s only a 6-10 minute drive from the place to my location. I also had my cookie which was part of my meal missing

Went in on the 2nd of March the man who made my sandwiches left me standing there for 10 mins (ive worked in that shop and ino you're ment to leave the online orders when a customer comes in the shop) when he finally did take my order he didn't even look at me he looked down the whole time he had the worst attitude ever,that place needs to get new staff and a new owner!!! It's gone down hill lately

So rude, sanvia made me close the door when I didn’t open the door, and didn’t let my boyfriend go the toilet when he offeremed to pay even though toilets should be free

Worst Subway I’ve ever came across. Staff act like they don’t care and will try and add extra items and costs on. You can’t also order through the website or the app which is a major problem for me as id like to order in advance and pick up on my work break instead of waiting around.

On the tracker he was sat at Morrison for 15 mins! So my food was cold when he got here

I asked for 3 of the promo on the window but when I got to the till they tried to change the price. And said the girl who served me was new so it was my fault. I repeated thats not me it's your training and then they were very rude. They then said your only having the cups and I said the offer includes cookies they grunted whatever which ones at me like I had been wrong. Will take my kids elsewhere next time. Fanta was broke and it's very run down.

The delivery time was delayed again and again. We had to wait over 90mins for delivery.

nachos were slapped in the bag. the topping didn't cover half the chips and salsa and taco beef was dried out. sandwich was missing the double cheese. deliveryman was polite.

Forgot to put any Cheese on my Order & also forgot to Toast it. I ordered a B.M.T ( Toasted ) & got a sandwich... ( Cold ) with no Cheese.

I’m honestly absolutely appalled with this subway, I went in on my lunch break a few days ago and a young lad had a seizure, there was 3 workers behind the counter and not one of them came around and helped they all carried on making their sandwiches, luckily the lad was okay and the paramedics came but the fact that not one of them stopped and helped has shocked me! At least one of them should have their first aid considering they work with food and sharp knives, appalling…

I’m honestly absolutely appalled with this subway, I went in on my lunch break a few days ago and a young lad had a seizure, there was 3 workers behind the counter and not one of them came around and helped they all carried on making their sandwiches, luckily the lad was okay and the paramedics came but the fact that not one of them stopped and helped has shocked me! At least one of them should have their first aid considering they work with food and sharp knives, appalling… Not only this but the hygiene in there is awful, multiple times customers had to tell them to change their gloves and they’re so pushy in there

Wasn't toasted. Missing items, no salsa on nachos . All cold . Cheese bites and square chips are soggy and freezing cold . Not happy at all waste of money and time

I ordered 9 pieces of hash brown bites and only got 6 so what’s the point of charging me more?

Subway is all over in my opinion. It's not very good, glorified sandwich shop. And they've got rid of everyones loyalty points that they've earned. So it goes without saying that this is a company that has completely lost its way.

I haven’t had a meal for ages it was beautiful thank you

Order never arrived. This is the third time

food took ages to arrive but the delivery driver was so sweet and polite

Waffle fries came with no sauce. They were cold but that's okay cos the ice tea was warm. The driver was abrupt and it seemed to be my fault there was no house number on my order.

Chips where soggy and sauce was missing from the order

I was charged twice here and recieved rude service while struggling to communicate with the server.

Order was never delivered. I waited from around 9pm until midnight and nothing was delivered!

The order was wrong. And i phone the restaurant to rectify this and they told me to complain to just eat as they will not sort it.

Subway went the extra mile, thank you

Supposedly ‘Hot’ food was stone cold

Wrong items delivered, 95 minutes to be delivered, ice cream was melted and warm food was stone cold as a result. Terrible, terrible service.

Food arrived cold but delivery fine

Absolutely ridiculous. Meal deal was missing the cookie, wrong drink was given and the wrong toppings were put on the sandwich. Opened a request with JustEat and I’m now being ignored after submitting photos. Don’t waste your time, staff clearly can’t follow the food order

Delivery driver could not be arsed to bring the food to my door, lied on the app to say the food was delivered and stole my food

Subway was not roasted when ordered and they forgot to pack my Chilli Heatwave crisps. Disappointing service.

The subs were good but the footlong dipper tasted stale

delivery driver was rude to hospital staff at main reception royal stoke ..not subway fault I didn't get my gluten free sw as well I haven't eaten for two days except crisps an yoghurt and am on oxygen..he was rude an told the staff he was going to bin my food an blocked me from chat as I had explained that they could leave it at reception an porter would deliver an id pre tipped him sack him simple..he was rude to NHS staff.

Food was cold and Philly cheese steak was very chewy

Great food, delivered with politeness and a smile.

10* Review He called and ensured food was safe and hot

They never put the sides , you paying for the meal but you get only the 6 inch sandwich

Had one of my meals , then was throwing up all night for the next few days. something wasn't right with my food.

No option to select NO DELIVERY the driver STOLE MY FOOD Now I’m going to starve. Not being able to easily contact just eat is awful. The restaurant won’t do anything about it. I’m stuck between a rock and a hard place. Not happy :(

Just eat driver went to the other end of the city so food was cold

Food was cold and I asked for it to be toasted

Same as others have reported, they try to overcharge you. They'll often ask things in underhand ways like "cheese both sides?" Instead of the normal "would you like extra cheese?". Even if you say no they will charge you anyway so take note of your total amount charged.

Very patient driver, thank you very much!

food wasnt even cooked half the stuff missing from the sub sandwich wont be using here again

Cold Coke together with toasted sandwich... They should pack it apart. Don't make sense.

Be careful coming here they try to overcharge! They stay open late and try to overcharge “drunk people” I however wasn’t that drunk. One male staff member was VERY rude, put double cheese on which I didn’t ask for and he told me that’s how it comes. When I was being served by someone else he began to stare awfully at me, which made me feel very uncomfortable!! I’ve been in before in the evenings and somehow end up paying £18 for a footling meal! I’ve come in the day with my little girl on many occasions but I’ll NEVER step foot in again. Rude.

Food is cold , delivery time kept changing

Delivery was fast! But the guy never got out off his car too give me my food, sat outside for 5 minutes and drove off with my food!

My lord! Asked for double meat and got it for sure! Monster sub, fresh and tasty! 10/10

Im SO happy the rotisserie chicken is back! Absolutely stunning sub! 10/10

Never had a bad meal from this subway! Perfect as always! 10/10

Perfect! Rotisserie chicken made a comeback, can’t get enough of it! People you need to try it! So tasty! 10/10

I never received my order and was told on app it was delivered

Food not right no sauce on 2 of the subs no cheese on another and cookie burnt

no red onion on two of sandwiches

To lazy And tge didn’t respect the customer

The food was tasty but I ordered 3 cookies and only received one. 🙄

Rude staff members, rolling eyes at a simple request. Grunt and stare at you as if you were an inconvenience to them. 0 customer service skills. Plain rude.

First time ordering subway asked for it toasted it wasn’t sandwich was very soggy did not enjoy it one bit missing my quavers and Coca Cola it happy with this at all

Very very poor customer service. I am surprised how this store remains operational. We arrived at 7.30pm to order food and were told they'd closed (closing time on the door stated 8pm) We questioned this with them and their somewhat rude response was that they had to pack away so they could be closed at 8pm. If this is the case then they need to change their opening time signage. Very very poorly run store.

Delivered quick and still warm, thank you!

I'm missing 2 parts of the order! The meatballs and the drink

Both drinks incorrect, sandwich toasted when it should not have been

It was cold and my drink was missing

did not arrive at the right address never turned up had to order a second time round

order came with no veggie patty on it. no cheese and it wasn't toasted like I asked for. I paid £11 for some veg on bread. shocking.

Praise the lord that the rotisserie chicken has come back! Best subway i’ve had in ages for this reason!

They gave me the wrong sandwich then decided to blame the driver even though I recieved everything else off my order. Then told me to reorder a sandwich so I could get the orginal one that I ordered and give it me that but be charged for another one. Then they changed there mind by telling me to wait for the manager that wouldn't be in till 2 o'clock.

Got given wrong order, given way less than what I paid for. I expect a full refund.

Unfortunately the footlong sub and fries were freezing. The fries were soggy and wet and all stuck together inedible. The caramel sauce for the churro is missing completely. A meal much needed and looked forward to ruined.

never arrived and was left somewhere else and told to collect it ourselves without telling us where ! get better drivers it's not fair

2 hours to come and qas freezing cold

Delicious and delivery man was very polite

The food was black and I couldn't never eat it

I DIDN'T ASK FOR IT TO BE WARM... I PREFER MY SANDWICH TO BE COLD...

Wrap was good and filling. Probably because of the size ordered.

ordered food at 2.15 and turned up at 4.15. It took 2 hours and eta kept bouncing all around at one point it said latest was 4 45. An absolute joke, Drinks came warm too

chicken always fill of gristle not appealing, lettuce also looked really old. Food was expensive for what it is. Items missing again. A few orders back I was missing a cookie so I left a message in the box saying please remember both cookies and none turned up. missing items again today. its not good.

Food was cold, sandwich was missing added extras. Poor and will not use again

Who ever made my sub needs a pay rise. It was amazing thankyou whoever was on shift 🙌 😄

They fully mocked 2 disabled women in front of me with their colleagues who caused no issues and I had to call them out on it, it was wrong.

Bunch of idiots work there and never get your order right. Supposed to be a fully loaded chicken sub.

i never recieved my order. the order was marked as delivered. I rang the restaurant and they said they couldn't help me because it wasn't the restaurants usual driver. I'm absolutely appalled.

Came here with my family today. Two younger staff members working. My partner ordered the food and the young lad serving him kept on huffing and rolling his eyes. Staff are really rude for no reason what so ever, won’t be coming here again.

Food delivered 35 mins late and was cold

Not the best food. Service was OK. Soggy sub my son wouldn't eat, old dried out salad. Onions were slimey. Staff were just pushy and kept Trying to get us to order double everything and extras.

Every single time I have ordered from here I’ve been over charged from the same 2 people working late evenings. I’ve corrected them every time and then they change it. They try to over charge so be careful.

food was ordered at 1pm and didn't arrive till 3pm. the polish driver was very rude when ask why the delivery was so late coming up with two different excuses. this driver should be fired cause he's unprofessional and doesn't give one about the customer or being a just eat driver.

Food cold because of drivers delay, sauces spilled in the bag

I havent recevied my order, is this a joke?

You guys should warn when drivers are far and few between because I would have ordered something else from somewhere else.

Cold like it had been in the fridge for the last hour and had never seen cheese in its life. Lesson learnt earning junk food via second par online cowboys. How to ruin something simple.