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3.4

Based on 1.356 opinions finded in 4 websites

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Nº 280 in 365 in Newcastle-under-Lyme

Nº 36 of 47 Other cuisines in Newcastle-under-Lyme

CUSTOMERS TALK ABOUT DISHES WITH..meatcreamsandwichtunasaladcheesecoffeechicken

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Just eat driver went to the other end of the city so food was cold

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jodie . 2024-10-03

MORE AT Just Eat

Food was cold and I asked for it to be toasted

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Nyree . 2024-09-26

MORE AT Just Eat

Very patient driver, thank you very much!

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Alexander . 2024-09-23

MORE AT Just Eat

food wasnt even cooked half the stuff missing from the sub sandwich wont be using here again

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carlie . 2024-09-18

MORE AT Just Eat

Cold Coke together with toasted sandwich... They should pack it apart. Don't make sense.

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Jessica . 2024-09-16

MORE AT Just Eat

Food is cold , delivery time kept changing

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Ross . 2024-09-15

MORE AT Just Eat

Delivery was fast! But the guy never got out off his car too give me my food, sat outside for 5 minutes and drove off with my food!

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Ronan . 2024-09-13

MORE AT Just Eat

Perfect! Rotisserie chicken made a comeback, can’t get enough of it! People you need to try it! So tasty! 10/10

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Harley . 2024-09-04

MORE AT Just Eat

Never had a bad meal from this subway! Perfect as always! 10/10

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Harley . 2024-09-04

MORE AT Just Eat

My lord! Asked for double meat and got it for sure! Monster sub, fresh and tasty! 10/10

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Harley . 2024-09-04

MORE AT Just Eat

Im SO happy the rotisserie chicken is back! Absolutely stunning sub! 10/10

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Harley . 2024-09-04

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I never received my order and was told on app it was delivered

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Tommy . 2024-09-01

MORE AT Just Eat

Food not right no sauce on 2 of the subs no cheese on another and cookie burnt

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Joanne . 2024-08-31

MORE AT Just Eat

no red onion on two of sandwiches

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Ken . 2024-08-30

MORE AT Just Eat

To lazy And tge didn’t respect the customer

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Hamza Uk . 2024-08-14

MORE AT Google

The food was tasty but I ordered 3 cookies and only received one. 🙄

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Paul . 2024-08-10

MORE AT Just Eat

Rude staff members, rolling eyes at a simple request. Grunt and stare at you as if you were an inconvenience to them. 0 customer service skills. Plain rude.

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Lucie Waltho . 2024-08-10

MORE AT Google

First time ordering subway asked for it toasted it wasn’t sandwich was very soggy did not enjoy it one bit missing my quavers and Coca Cola it happy with this at all

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Sean . 2024-08-02

MORE AT Just Eat

Very very poor customer service. I am surprised how this store remains operational. We arrived at 7.30pm to order food and were told they'd closed (closing time on the door stated 8pm) We questioned this with them and their somewhat rude response was that they had to pack away so they could be closed at 8pm. If this is the case then they need to change their opening time signage. Very very poorly run store.

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Rachel R . 2024-07-29

MORE AT TripAdvisor

Delivered quick and still warm, thank you!

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Roxanne . 2024-07-21

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I'm missing 2 parts of the order! The meatballs and the drink

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Shannon . 2024-07-17

MORE AT Just Eat

Both drinks incorrect, sandwich toasted when it should not have been

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Tom . 2024-07-15

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It was cold and my drink was missing

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Leigh . 2024-07-08

MORE AT Just Eat

did not arrive at the right address never turned up had to order a second time round

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Annie . 2024-07-07

MORE AT Just Eat

order came with no veggie patty on it. no cheese and it wasn't toasted like I asked for. I paid £11 for some veg on bread. shocking.

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Holly . 2024-07-03

MORE AT Just Eat

Praise the lord that the rotisserie chicken has come back! Best subway i’ve had in ages for this reason!

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Harley . 2024-06-29

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They gave me the wrong sandwich then decided to blame the driver even though I recieved everything else off my order. Then told me to reorder a sandwich so I could get the orginal one that I ordered and give it me that but be charged for another one. Then they changed there mind by telling me to wait for the manager that wouldn't be in till 2 o'clock.

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beth . 2024-06-25

MORE AT Just Eat

Got given wrong order, given way less than what I paid for. I expect a full refund.

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Jacob . 2024-06-20

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Unfortunately the footlong sub and fries were freezing. The fries were soggy and wet and all stuck together inedible. The caramel sauce for the churro is missing completely. A meal much needed and looked forward to ruined.

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Gemma . 2024-06-17

MORE AT Just Eat

never arrived and was left somewhere else and told to collect it ourselves without telling us where ! get better drivers it's not fair

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Gemma . 2024-06-15

MORE AT Just Eat

2 hours to come and qas freezing cold

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Jodie . 2024-05-30

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Delicious and delivery man was very polite

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Kate . 2024-05-27

MORE AT Just Eat

The food was black and I couldn't never eat it

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Martin . 2024-05-19

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I DIDN'T ASK FOR IT TO BE WARM... I PREFER MY SANDWICH TO BE COLD...

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Charlotte . 2024-05-14

MORE AT Just Eat

Wrap was good and filling. Probably because of the size ordered.

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Segun . 2024-05-13

MORE AT Just Eat

ordered food at 2.15 and turned up at 4.15. It took 2 hours and eta kept bouncing all around at one point it said latest was 4 45. An absolute joke, Drinks came warm too

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Kayleigh . 2024-05-13

MORE AT Just Eat

chicken always fill of gristle not appealing, lettuce also looked really old. Food was expensive for what it is. Items missing again. A few orders back I was missing a cookie so I left a message in the box saying please remember both cookies and none turned up. missing items again today. its not good.

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Kayleigh . 2024-05-11

MORE AT Just Eat

Food was cold, sandwich was missing added extras. Poor and will not use again

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Adam . 2024-04-28

MORE AT Just Eat

Who ever made my sub needs a pay rise. It was amazing thankyou whoever was on shift 🙌 😄

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jodie . 2024-04-18

MORE AT Just Eat

Bunch of idiots work there and never get your order right. Supposed to be a fully loaded chicken sub.

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Martin Oakes . 2024-04-12

MORE AT Google

They fully mocked 2 disabled women in front of me with their colleagues who caused no issues and I had to call them out on it, it was wrong.

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Dale C . 2024-04-12

MORE AT TripAdvisor

i never recieved my order. the order was marked as delivered. I rang the restaurant and they said they couldn't help me because it wasn't the restaurants usual driver. I'm absolutely appalled.

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Samantha . 2024-04-05

MORE AT Just Eat

Came here with my family today. Two younger staff members working. My partner ordered the food and the young lad serving him kept on huffing and rolling his eyes. Staff are really rude for no reason what so ever, won’t be coming here again.

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Yasmine Hughes . 2024-04-04

MORE AT Google

Food delivered 35 mins late and was cold

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Katarzyna . 2024-04-03

MORE AT Just Eat

Not the best food. Service was OK. Soggy sub my son wouldn't eat, old dried out salad. Onions were slimey. Staff were just pushy and kept Trying to get us to order double everything and extras.

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Helen stevens . 2024-04-02

MORE AT Google

Every single time I have ordered from here I’ve been over charged from the same 2 people working late evenings. I’ve corrected them every time and then they change it. They try to over charge so be careful.

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Loretta Harrington . 2024-03-30

MORE AT Google

food was ordered at 1pm and didn't arrive till 3pm. the polish driver was very rude when ask why the delivery was so late coming up with two different excuses. this driver should be fired cause he's unprofessional and doesn't give one about the customer or being a just eat driver.

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Kayley . 2024-03-27

MORE AT Just Eat

Food cold because of drivers delay, sauces spilled in the bag

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Eniola . 2024-03-27

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I havent recevied my order, is this a joke?

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Roy . 2024-03-23

MORE AT Just Eat

You guys should warn when drivers are far and few between because I would have ordered something else from somewhere else.

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Kathleen . 2024-03-21

MORE AT Just Eat

delivery times kept changing and took just over 2 hours to turn up

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Lindsey . 2024-03-18

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Cold like it had been in the fridge for the last hour and had never seen cheese in its life. Lesson learnt earning junk food via second par online cowboys. How to ruin something simple.

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Matthew . 2024-03-18

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Food was freezing cold when it got the veg had made the bread all soggy like it had been left for a while

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Sydnie . 2024-03-05

MORE AT Just Eat

Ordered 2 subs with cheese and paid for extra and none of the subs had it on!

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Amelia . 2024-03-01

MORE AT Just Eat

Forgot my ice cream which I paid for.

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Isah . 2024-02-28

MORE AT Just Eat

I have an issue with this subway 2 times. I order my food from Just eat. The first time, it took over 2 hours for the food to be delivered and they shop had closed before I had the chance to sort my order out. The second time, I ordered myself and friends the create a 6 inch sub each. I personally don’t like cookies, so I paid the extra £1.29 for the ben & jerry’s ice cream. The ice cream was missing from my order, I rang subway asking if they could refund the ice cream or deliver it- their answer was “if you order another meal, they’ll add an extra ben and jerry’s in my order” I replied with “So I have to spend another £10 just to get the item I have already paid for” the guy on the phone was rude, wouldn’t tell me his name so I could go in and ask the next day as they are closed now. he eventually put the phone down whilst still on the phone, ignoring what I was saying. I stayed on the phone for a total of 13 minutes to find out what was going on, the majority of the time- he was ignoring me. I ended the phone to call them back as I thought they were being so rude towards me and when i rang them it said user busy (not sure if they can but i believe they blocked my number). I am not happy at all with the customer service and with it being the second time having a problem with them, this is not okay.

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niamh sharp . 2024-02-25

MORE AT Google

Only thing is.. we payed for 6.19 for ice cream but there was none just the subways?

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Mel . 2024-02-23

MORE AT Just Eat

Food was great thank you. I don’t normally like Subway food … but the food from Newcastle under Lyme was absolutely delicious. Loved it. Well done, nice to find decent staff in a Subway at last. Will definitely be ordering again sometime soon. Thank you.

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Loraine . 2024-02-12

MORE AT Just Eat

The food i had ordered was wrong, hash browns undercooked and hard to chew and missing drink for the meal deal the only think I don’t have a complaint about was the cookies , really not happy about this at all and unfortunately can’t find where to request a refund or I would have!

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Shannon . 2024-02-05

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Wasn't toasted and had the wrong fillings

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Emma . 2024-02-04

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The guy read halls student accomadation as hill

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Jack . 2024-02-04

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Brill food. A lovely chatty delivery driver. Which is rare nowadays

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Amy . 2024-02-02

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Foodd was warm and the drink was cold lovely sandwich but you Gave me the SMALLEST cookie I’ve ever seen

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Alarnah . 2024-01-24

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Wrong ice cream and cookie: I asked for cookie dough was sent caramel chew chew and asked for a chocolate cookie was sent a rainbow cookie...

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Charlotte . 2024-01-23

MORE AT Just Eat

Won't be going back. They look at you like an inconvenience, don't understand you then even when you repeat yourself 4 times they still get it wrong. Also charged me £1 just to choose a salad, which completely defeats the object of going to Subway in the first place... Also if there was any pork in those meatballs I'm Sadam Hussain.

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Matt . 2024-01-14

MORE AT Google

I'm so annoyed after giving them another chance. Appalling service everytime we've come here. Zero customer service, don't order meatballs, you'll get vegan 'meat' balls, no napkins, sloppy sandwich, no thank you, nothing! The atmosphere is terrible too and doesn't look clean. Will never visit here again.

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Laura Edwards . 2024-01-14

MORE AT Google

We had to wait an hour for the delivery. One of the tuna subs was not was was order. Both tuna subs came the same but That wasn’t what was ordered. One should have have jalapeño, lettuce, cucumber, onions, pickles. And the other should one should have had tomatoes and sweetcorn but they both did.

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Megan . 2024-01-12

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The food was soggy and had drink spilled all over and we didnt even order drinks

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Dan . 2024-01-10

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Order was freezing cold and missing items

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chloe . 2024-01-09

MORE AT Just Eat

The brink didn’t come and not what we wanted

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Kori . 2024-01-03

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We never received our order. The driver delivered the order to the wrong house and when I rang the store to help, they refused and said I need to take it up with Just Eat. I've contacted Just Eat and no reply. Would love it if someone could help me further with this as I'm now out of pocket.

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Dacey . 2024-01-03

MORE AT Just Eat

Brill New Year’s Day service, thank you 😊

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Rachel . 2024-01-01

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Food was missing items and what was there wasn’t nice

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justin . 2023-12-29

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Delivered the wrong food completely

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Ethan . 2023-12-28

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The food was an hour late from the requested time, so it was all cold

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molly . 2023-12-22

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predicted to be here by 3 and was extended to 4pm. Thankfully came in time before work

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Brandon . 2023-12-22

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Food says delivered and hasn't been. Nobody has knocked. Cctv shows nobody has arrived

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Samantha . 2023-12-18

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Food was freezing and not toasted

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H . 2023-12-10

MORE AT Just Eat

My sister ordered from you last night and both her and my brother have food poisoning.

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Bella Rose . 2023-12-09

MORE AT Google

Over two and a half hours from ordering to delivery isn’t acceptable service. According to the app the poor courier waited at the restaurant for over an hour!

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Mick . 2023-12-07

MORE AT Just Eat

food was nice but waited almost an hour

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Isabel . 2023-12-06

MORE AT Just Eat

First time we've had an order correct and all together

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Charlotte . 2023-12-06

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food was good as always - delivery driver was awful, very rude

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katie . 2023-12-04

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I have not recieved order I need a refund

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Dominic . 2023-11-29

MORE AT Just Eat

Food was cold even though sub was ordered toasted. Side of Nachos cheese which should be melted was still just grated cheese in the box but then nachos were soggy and wet with that much sauce on, and no jalapenos on them either. Only ate under half as it wasn't that nice at all. Maybe something needs to be done with the transportation side of the food to keep it hot too.

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KIMBERLEY . 2023-11-28

MORE AT Just Eat

Food was ok but bottle of coke missing. I tried to contact them but could not get no answer.

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Lisa . 2023-11-26

MORE AT Just Eat

The delivery was a bit late but the driver was very friendly so made up for it. My order was missing an item which was frustrating but all in all was still warm

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Ellie . 2023-11-24

MORE AT Just Eat

Ordered nachos they were burnt and couldn’t find the cheese on them. Threw them away

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Diane . 2023-11-19

MORE AT Just Eat

Nachos had no toppings on cheese in middle

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Michelle . 2023-11-18

MORE AT Just Eat

I came at 9:30 pm , the staff looked uncomfortable and just wanted me to get out . I ordered grilled chicken , the sandwich was ok

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bader almater . 2023-11-16

MORE AT Google

So for the first time ever tonight I have been told if I wanted to have salad on my sub it was going to cost me extra! The service from darshan was absolutely appalling. I thought subway was all about making a sandwich how you want it!! Will not be going again to this store never have any issues with the one in Shelton or the one in milehouse

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holly Morris . 2023-11-12

MORE AT Google

Absolutely terrible! Wouldn’t bother ordering from here the wait times for delivery are longer then planned! I waited an hour and half from somewhere that’s 5 minute drive! Food was just about edible as was cold and nachos had dried and gone hard! Spoke to a man on the phone in store to ask where my order is and if they had received it to which he said it’s not up to him it’s just eat… i simple wanted to know if my order was in store!! Rude! Don’t waste your time here!

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Francesca . 2023-11-10

MORE AT Just Eat

Food was cold and item missing from order again

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eric . 2023-11-04

MORE AT Just Eat

No tuna wrap at all instead replaced with 6 inch sub that wasn’t tuna either.

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Nathan . 2023-11-03

MORE AT Just Eat

Got my order wrong and came cold

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Dj . 2023-11-03

MORE AT Just Eat

It came very late, I orded it at 11.20 and it arrived at 12.20 I expect maximum 30 mins.

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Megan . 2023-11-02

MORE AT Just Eat

Food came lovely and warm thankyou

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Sophie . 2023-10-29

MORE AT Just Eat

ordered for work brake around 1h before arive 45 delay newer again just eat is just waste time

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artur . 2023-10-19

MORE AT Just Eat

The sub was great, ice cream & drink as expected for the brands, the cheese melts tasted gross for some reason though 🤔. I’ve had them before and liked them, but this order’s tasted vile 🤢.

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Ryan . 2023-10-19

MORE AT Just Eat

An hour late and food was cold what a disgrace

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Brooke . 2023-10-18

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