Subway in Newcastle-under-Lyme

Subway went the extra mile, thank you

Supposedly ‘Hot’ food was stone cold

Wrong items delivered, 95 minutes to be delivered, ice cream was melted and warm food was stone cold as a result. Terrible, terrible service.

Food arrived cold but delivery fine

Delivery driver could not be arsed to bring the food to my door, lied on the app to say the food was delivered and stole my food

Absolutely ridiculous. Meal deal was missing the cookie, wrong drink was given and the wrong toppings were put on the sandwich. Opened a request with JustEat and I’m now being ignored after submitting photos. Don’t waste your time, staff clearly can’t follow the food order

Subway was not roasted when ordered and they forgot to pack my Chilli Heatwave crisps. Disappointing service.

The subs were good but the footlong dipper tasted stale

delivery driver was rude to hospital staff at main reception royal stoke ..not subway fault I didn't get my gluten free sw as well I haven't eaten for two days except crisps an yoghurt and am on oxygen..he was rude an told the staff he was going to bin my food an blocked me from chat as I had explained that they could leave it at reception an porter would deliver an id pre tipped him sack him simple..he was rude to NHS staff.

Food was cold and Philly cheese steak was very chewy

Great food, delivered with politeness and a smile.

10* Review He called and ensured food was safe and hot

They never put the sides , you paying for the meal but you get only the 6 inch sandwich

Had one of my meals , then was throwing up all night for the next few days. something wasn't right with my food.

No option to select NO DELIVERY the driver STOLE MY FOOD Now I’m going to starve. Not being able to easily contact just eat is awful. The restaurant won’t do anything about it. I’m stuck between a rock and a hard place. Not happy :(

Just eat driver went to the other end of the city so food was cold

Food was cold and I asked for it to be toasted

Same as others have reported, they try to overcharge you. They'll often ask things in underhand ways like "cheese both sides?" Instead of the normal "would you like extra cheese?". Even if you say no they will charge you anyway so take note of your total amount charged.

Very patient driver, thank you very much!

food wasnt even cooked half the stuff missing from the sub sandwich wont be using here again

Cold Coke together with toasted sandwich... They should pack it apart. Don't make sense.

Food is cold , delivery time kept changing

Be careful coming here they try to overcharge! They stay open late and try to overcharge “drunk people” I however wasn’t that drunk. One male staff member was VERY rude, put double cheese on which I didn’t ask for and he told me that’s how it comes. When I was being served by someone else he began to stare awfully at me, which made me feel very uncomfortable!! I’ve been in before in the evenings and somehow end up paying £18 for a footling meal! I’ve come in the day with my little girl on many occasions but I’ll NEVER step foot in again. Rude.

Delivery was fast! But the guy never got out off his car too give me my food, sat outside for 5 minutes and drove off with my food!

Perfect! Rotisserie chicken made a comeback, can’t get enough of it! People you need to try it! So tasty! 10/10

Im SO happy the rotisserie chicken is back! Absolutely stunning sub! 10/10

My lord! Asked for double meat and got it for sure! Monster sub, fresh and tasty! 10/10

Never had a bad meal from this subway! Perfect as always! 10/10

I never received my order and was told on app it was delivered

Food not right no sauce on 2 of the subs no cheese on another and cookie burnt

no red onion on two of sandwiches

To lazy And tge didn’t respect the customer

The food was tasty but I ordered 3 cookies and only received one. 🙄

Rude staff members, rolling eyes at a simple request. Grunt and stare at you as if you were an inconvenience to them. 0 customer service skills. Plain rude.

First time ordering subway asked for it toasted it wasn’t sandwich was very soggy did not enjoy it one bit missing my quavers and Coca Cola it happy with this at all

Very very poor customer service. I am surprised how this store remains operational. We arrived at 7.30pm to order food and were told they'd closed (closing time on the door stated 8pm) We questioned this with them and their somewhat rude response was that they had to pack away so they could be closed at 8pm. If this is the case then they need to change their opening time signage. Very very poorly run store.

Delivered quick and still warm, thank you!

I'm missing 2 parts of the order! The meatballs and the drink

Both drinks incorrect, sandwich toasted when it should not have been

It was cold and my drink was missing

did not arrive at the right address never turned up had to order a second time round

order came with no veggie patty on it. no cheese and it wasn't toasted like I asked for. I paid £11 for some veg on bread. shocking.

Praise the lord that the rotisserie chicken has come back! Best subway i’ve had in ages for this reason!

They gave me the wrong sandwich then decided to blame the driver even though I recieved everything else off my order. Then told me to reorder a sandwich so I could get the orginal one that I ordered and give it me that but be charged for another one. Then they changed there mind by telling me to wait for the manager that wouldn't be in till 2 o'clock.

Got given wrong order, given way less than what I paid for. I expect a full refund.

Unfortunately the footlong sub and fries were freezing. The fries were soggy and wet and all stuck together inedible. The caramel sauce for the churro is missing completely. A meal much needed and looked forward to ruined.

never arrived and was left somewhere else and told to collect it ourselves without telling us where ! get better drivers it's not fair

2 hours to come and qas freezing cold

Delicious and delivery man was very polite

The food was black and I couldn't never eat it

I DIDN'T ASK FOR IT TO BE WARM... I PREFER MY SANDWICH TO BE COLD...

Wrap was good and filling. Probably because of the size ordered.

ordered food at 2.15 and turned up at 4.15. It took 2 hours and eta kept bouncing all around at one point it said latest was 4 45. An absolute joke, Drinks came warm too

chicken always fill of gristle not appealing, lettuce also looked really old. Food was expensive for what it is. Items missing again. A few orders back I was missing a cookie so I left a message in the box saying please remember both cookies and none turned up. missing items again today. its not good.

Food was cold, sandwich was missing added extras. Poor and will not use again

Who ever made my sub needs a pay rise. It was amazing thankyou whoever was on shift 🙌 😄

Bunch of idiots work there and never get your order right. Supposed to be a fully loaded chicken sub.

They fully mocked 2 disabled women in front of me with their colleagues who caused no issues and I had to call them out on it, it was wrong.

i never recieved my order. the order was marked as delivered. I rang the restaurant and they said they couldn't help me because it wasn't the restaurants usual driver. I'm absolutely appalled.

Came here with my family today. Two younger staff members working. My partner ordered the food and the young lad serving him kept on huffing and rolling his eyes. Staff are really rude for no reason what so ever, won’t be coming here again.

Food delivered 35 mins late and was cold

Not the best food. Service was OK. Soggy sub my son wouldn't eat, old dried out salad. Onions were slimey. Staff were just pushy and kept Trying to get us to order double everything and extras.

Every single time I have ordered from here I’ve been over charged from the same 2 people working late evenings. I’ve corrected them every time and then they change it. They try to over charge so be careful.

food was ordered at 1pm and didn't arrive till 3pm. the polish driver was very rude when ask why the delivery was so late coming up with two different excuses. this driver should be fired cause he's unprofessional and doesn't give one about the customer or being a just eat driver.

Food cold because of drivers delay, sauces spilled in the bag

I havent recevied my order, is this a joke?

You guys should warn when drivers are far and few between because I would have ordered something else from somewhere else.

delivery times kept changing and took just over 2 hours to turn up

Cold like it had been in the fridge for the last hour and had never seen cheese in its life. Lesson learnt earning junk food via second par online cowboys. How to ruin something simple.

Food was freezing cold when it got the veg had made the bread all soggy like it had been left for a while

Ordered 2 subs with cheese and paid for extra and none of the subs had it on!

Forgot my ice cream which I paid for.

I have an issue with this subway 2 times. I order my food from Just eat. The first time, it took over 2 hours for the food to be delivered and they shop had closed before I had the chance to sort my order out. The second time, I ordered myself and friends the create a 6 inch sub each. I personally don’t like cookies, so I paid the extra £1.29 for the ben & jerry’s ice cream. The ice cream was missing from my order, I rang subway asking if they could refund the ice cream or deliver it- their answer was “if you order another meal, they’ll add an extra ben and jerry’s in my order” I replied with “So I have to spend another £10 just to get the item I have already paid for” the guy on the phone was rude, wouldn’t tell me his name so I could go in and ask the next day as they are closed now. he eventually put the phone down whilst still on the phone, ignoring what I was saying. I stayed on the phone for a total of 13 minutes to find out what was going on, the majority of the time- he was ignoring me. I ended the phone to call them back as I thought they were being so rude towards me and when i rang them it said user busy (not sure if they can but i believe they blocked my number). I am not happy at all with the customer service and with it being the second time having a problem with them, this is not okay.

Only thing is.. we payed for 6.19 for ice cream but there was none just the subways?

Food was great thank you. I don’t normally like Subway food … but the food from Newcastle under Lyme was absolutely delicious. Loved it. Well done, nice to find decent staff in a Subway at last. Will definitely be ordering again sometime soon. Thank you.

The food i had ordered was wrong, hash browns undercooked and hard to chew and missing drink for the meal deal the only think I don’t have a complaint about was the cookies , really not happy about this at all and unfortunately can’t find where to request a refund or I would have!

Wasn't toasted and had the wrong fillings

The guy read halls student accomadation as hill

Brill food. A lovely chatty delivery driver. Which is rare nowadays

Foodd was warm and the drink was cold lovely sandwich but you Gave me the SMALLEST cookie I’ve ever seen

Wrong ice cream and cookie: I asked for cookie dough was sent caramel chew chew and asked for a chocolate cookie was sent a rainbow cookie...

Won't be going back. They look at you like an inconvenience, don't understand you then even when you repeat yourself 4 times they still get it wrong. Also charged me £1 just to choose a salad, which completely defeats the object of going to Subway in the first place... Also if there was any pork in those meatballs I'm Sadam Hussain.

I'm so annoyed after giving them another chance. Appalling service everytime we've come here. Zero customer service, don't order meatballs, you'll get vegan 'meat' balls, no napkins, sloppy sandwich, no thank you, nothing! The atmosphere is terrible too and doesn't look clean. Will never visit here again.

We had to wait an hour for the delivery. One of the tuna subs was not was was order. Both tuna subs came the same but That wasn’t what was ordered. One should have have jalapeño, lettuce, cucumber, onions, pickles. And the other should one should have had tomatoes and sweetcorn but they both did.

The food was soggy and had drink spilled all over and we didnt even order drinks

Order was freezing cold and missing items

The brink didn’t come and not what we wanted

We never received our order. The driver delivered the order to the wrong house and when I rang the store to help, they refused and said I need to take it up with Just Eat. I've contacted Just Eat and no reply. Would love it if someone could help me further with this as I'm now out of pocket.

Brill New Year’s Day service, thank you 😊

Food was missing items and what was there wasn’t nice

Delivered the wrong food completely

The food was an hour late from the requested time, so it was all cold

predicted to be here by 3 and was extended to 4pm. Thankfully came in time before work

Food says delivered and hasn't been. Nobody has knocked. Cctv shows nobody has arrived

Food was freezing and not toasted

My sister ordered from you last night and both her and my brother have food poisoning.

Over two and a half hours from ordering to delivery isn’t acceptable service. According to the app the poor courier waited at the restaurant for over an hour!

food was nice but waited almost an hour

First time we've had an order correct and all together

food was good as always - delivery driver was awful, very rude