Costa Coffee in Newcastle-under-Lyme

Nice cafe, only thing could improve on, is time, it takes to serve people

Really not sure if the staff have been trained sufficiently. The order was wrong... our Caramel Cortado, was just a regular one and was very bitter tasting of burnt coffee beans, rather than being smooth and luxurious. The Latte was nice but the Cappuccino again was bitter. The cheese and beans sandwich tasted stale and was tough to bite with the underneath being coated in the burnt remains of a previous sandwich. And the Blueberry muffin was also stale. A coffee house best to avoid really. Not the first time we've been disappointed here sadly, and the staff are very noisy when cleaning around, we also saw a dirty tray being taken from the side sugars station and being placed on top the tray stack to be used next without it even being wiped. Very poor !!!!!!!

Enjoyed a lovely coffee Latte,Friendly staff

fantastic customer service! nothing was too much trouble! highly recommend

Chap who took our order was very polite and pleasant. Was served by Barista Abby for our coffee today. When she was ready to put the coffee cup on the tray she noticed I was walking with a stick. She instantly offered to take the tray to the table for me which was so kind and made me happy as I was worried about carrying it. She even cleared away our table and was just so bubbly and friendly. Staff were a real credit to Costa at Affinity Outlet today - well done guys 👍🏻👍🏻

Inside the outlet centre very noisy

One of the worst experiences Staff extremely rude and don’t know anything about hospitality or quality Extremely poor quality bubble tea

Just wanted to say thankyou to Dan who went out of his way to help while i was visiting with my grandaughter . He brought out an high chair for her and then told me he would bring my coffee to the table checking we ad everything we needed including a plate for my grandaughter so she could have her packed lunch Lovely experience ...Dan was full of smiles and was a pleasure to receive some old fashioned hospitality from such a young man

Been to here quite a few times. They used to have super friendly and welcoming staffs before but seems like everything changed recently…

Quick service. Friendly staff. Nice & Clean.

Coffee delicious plenty of tables and space service a little slow but otherwise all good

Thank you very much for advising that raspberry cack has vine flavour. Really appreciated top staff

The food, turkey, vegetables, in a large Yorkshire pudding bore no resemblance to the photo on your advertising board near the escalator. It was cold, and the so called roast potatoes were black and mushey. I used to enjoy the pork version but I will not be trying it again after today's offering.

To expensive prices have gone up To me as a 81yr pensioner

Coffee wonderful. Sandwich and cake ok. Staff friendly.We were not told that the shop was closing and doors locked in 10 mins. We would have ordered takeaway or gone elsewhere- very disappointing

Cappuccino and White Hot chocolate went down a treat, although the ham n cheese toasties seemed to be lacking in the ham department!. Hardly worth putting it on the sandwich, wow talk about wafer thin, more like tissue paper!!!

Costa, some better than others, this one is ok.

Nice coffee shop, friendly staff, good selection of food & drinks, the place was clean and very unusual to find a Costa shop with all the empty tables clean, not a tray full of dirty cups & saucers in sight. Shame more Costa shops were following this standard

Lovely place. Had coffee mmmm lovely x

Costa at Affinity all the usual selection in a Costa nice place and clean....

19th Jan we treated ourselves to a drink and snacks. I ordered a flat white my favourite costa drink. When it arrived it was lukewarm and tasteless. After complaint to a senior member of staff I was told they had a trainee working the barista today. Sorry but I paid full price for my coffee and left most of it as it was undrinkable. Won’t be going here again as I should have at least been offered a fresh cup made by someone who’s actually trained Don’t put brand new trainees on the barista unsupervised

Enjoyed a lovely large cup of chai latte.Plenty of space and seating Lots to choose from apart from a lovely gluten free sandwich.Biscuts yes but not bread on this day.

Very busy but enjoyed it. Is a regular Place to go

Lovely clean store, with fabulous staff

Always have pleasant staff and enjoy there coffees

Great little coffee shop bissy but friendly

While I order through the app for a sit in coffee the barista still put it in a to go cup

My visit to Costa Coffee in Affinity Staffordshire was excellent. Even though there was a queue it did not take long to get served in an orderly fashion. As soon as someone left their table a member of staff would clear up and wipe down within seconds. I am disabled and the staff were only to happy to take my order to the table for me. Well done to all involved. I always enjoy visiting you.

Nice and clean friendly atmosphere 👍

Cake was dry, not sure how long it had been there! Coffee was good though!

Love costa I m into the cold latte and cakes yum

3 staff and only 1 serving. Tables not wiped. Food on floor. Bacon bap lukewarm

As usual very good. Covid rules adhered too.

Great social distancing. Very clean. Very friendly

Costa what more can you say. Coffee on the go

Lovely little friendly Costa. Clean and all the normal lovely drinks selection as all Costas.

Always good always have lovely staff, thankyou

Had a lovely coffee and cakes here for a treat but the queue just to get served was incredibly long and took the joy out of the experience

I went through the drive through in Hanley. The girl wouldn’t take my card because of C19 but then proceeds to put the lid on the coffee with no gloves on. Thoughtless and unsanitary in this dangerous time!!!

Visited Costa while the wife was shopping for post-Xmas bargains, we were served quickly and easily and spent a while relaxing with coffee and a cake. This restaurant is well located in Freeport and provides the ideal haven for husbands and sons to take refuge in!

Really glad we have a Costa here in Talke, somewhere with plenty of free parking, making it ideal for a short or long visit. I've been here countless times and always found the staff to be really good, working at an incredible pace to provide the highly customisable coffees and food. The interior is showing signs of how popular this place is. Hopefully a refurb will come at some point.

I have visited a few Costa but must say this is the most organised branch I have been into. The staff were really happy smiley and knew what they were doing only had to wait a few minutes for my hot food and drinks after paying. Tables also cleared and cleaned quickly. Keep up the good customer service great teamwork we will definitely visit in the future.

Love costa coffee and the staff at Freeport work hard and are very efficient. The place is always busy but you get served very quickly .

Rather shabby and in need of a refurb.Not my favourite Costa Coffee.Trays always seem filthy and want a damn good bleach and scrub.

same as most other costa coffee outlets nothing stands out here. plenty of seats here outside in the centre concourse

I’ve not visited this Costa branch for some time since the introduction of Bb’s to the shopping centre. The staff are friendly here, and the coffee perfectly hot. However, the cafe itself could do with a revamp. It is staring to look so shabby with stained chairs and scuffed walls/counter.

When out shopping its a personal requirement to go here for there brown toast & a Latte, for an extra cost you can have the festive flavours added to your coffee.

Part of these fairly new retail shopping centre. In the corner so you can sit and watch the world go by. Coffee is much as you would expect from Costa. One of the servers a young man could learn to smile he was a real sourpuss. Raspberry cake was very sweet.