The best restaurants in Mendip South West

Lovely breakfast options, great tea and coffee, but all spoilt by the most miserable, unfriendly staff member serving, I've ever had the misfortune to be served by. It wasn't just us either, she was like it with everyone. It made us laugh to read the poster in store (shown). the secret is apparently " real smiles..... friendly banter..... " Not on a Monday morning apparently. I know it's probably a thankless task, I get that, but isn't customer service and a smile part of that job? We went into Clarks village and every other shop worker, bar none, gave us a friendly greeting and a smile. I hope she's OK, I recommend meditating first thing to help with stress. Update: I'm assuming that your response to my review is sarcasm, otherwise you really are clueless and your claims to value customer service are simply talk.

Popped in for a quick pint, as we were staying at the George Inn across the road. Lovely traditional pub, with great ales from the Butcombe Brewery. Very pleasant young man behind the bar. All in all, a pleasant way to while away some time in a very pleasant pub.

Friendly lady. Sausage and eggs sandwich made with uncut bread magnificent

We were staying at the attached premier inn at Frome and were able to book a table easily on the day, and the staff managed to squeeze us in a bit earlier than booking online. Great food, fillet steak & chicken & rib combo. Lovely staff, and many thanks to our server Abi-Ma, got us everything we wanted.

After reading some of these reviews I was worried that I had made a mistake booking here. However, I was pleasantly surprised! The lady behind the bar was lovely, very smiley and welcoming. The food was really good and speedy service. I wouldn’t hesitate to eat here again.

THIS PUB HAS CLOSED DOWN! (19.09.2024)

Great location and good price. Room was a little dated but had plenty of storage. Headboard on bed was badly stained (clean it with steam or change it) Staff that we dealt with was Ok. Did not have food or drinks here. A little noisy if you plan to go to bed early.

Food 10/10 mark my best mate come here every wednesday big up

Nice quick breakfast deal. Quick and friendly service. Great barista skills who made my delicious coconut flat white!

Andy y Sarah eran muy amables y dieron un gran servicio al cliente. Ayudándonos mutuamente con mi consulta. La comida era buena y era muy rápido para sentarse y servida. A nuestro sobrino le encantaba el helado de Cadbury.

We used to be Sunday regulars, but haven't been for a while and don't have any intention of going back, as we were put off when they introduced a £10 deposit to book a table for Sunday lunch, then forgot to deduct it from the bill. Is this practice still happening?

The coffee is really disaster don’t know how to make coffee very disappointed

Great family pub, good food at a reasonable price

A fantastic server wearing a toadstool cardigan went above and beyond. The food was delicious too

We visited Clark’s Shopping Village today and went into Frankie & Benny’s for lunch. We had 5 adults and a 1yr old. We ordered 4 main courses and three starters to have as a main course. We were asked if we would like the starters as a main and we said yes. The starters arrived but none of the other food did. We were told they were just waiting for the chicken and the other meals would be out. We looked at the pass and could see a main meal there that was the same as one of the ones we had ordered, but we assumed that was for another table. 15mins or so passed and the main meal was still there. They then put the rest of our meals up and bought all of the meals to the table. We queried the meal that had been sat on the pass for ages. They apologised and said they would take it back. Under 2mins later they arrived with what they told us was a new meal. We queried it again and we’re assured they had done us a fresh one. The meal was for my 74 year old mum, she assured us the meal was fine, but she does not like to make a fuss so we were not sure. Mum only ate half the meal, as she was worried it was still the same meal and we have a 2 hour drive home. My hubby tried her meal and he is convinced they just gave her back the same meal, as it came out far too quickly. They reduced our bill but the looks we were getting from the staff were not good. Why did they not just bring us the meal when it was ready as we already had one meal