Street Shakes in Mendip

Was really excited to try out this restaurant. Had read the media coverage and have tremendous respect for the owners. It was busy, nice weather had brought the crowds out to the outside dining area. It seems impossible to get good service these days, when you do it is rare. Has eveyone good left the industry post covid... There were plenty of staff on the floor, but systems and training were clearly lacking, and the basic good standards sadly lacking. As soon as we walked in lack of a clear greeting was a sign of what was to come. We ended up waiting far too long for our mains to arrive. Other tables also complaining and warning us about the lack of service. The place itself is beautifully & tastefully done. The menu reads incredibly well. The food did not disappoint. I sat eating the Fish Soup, trying to recall a better soup that I had ever eaten. This, I have to say was the best, absolutely incredible. The rest of the dishes were well cooked, and good, but nothing knock out. Rarely give reviews, but the lack of service was a big issue. One guy seemed to be more senior, but he was way out of his depth. Not even a goodbye as we left despite making eye contact with the Manager and floor staff! Would not recommend until the service is sorted out.

The coffee is really disaster don’t know how to make coffee very disappointed

THIS PUB HAS CLOSED DOWN! (19.09.2024)

As far as Wetherspoons go, this one is good! The staff are friendly and helpful and the place is kept clean and tidy!

Lovely breakfast options, great tea and coffee, but all spoilt by the most miserable, unfriendly staff member serving, I've ever had the misfortune to be served by. It wasn't just us either, she was like it with everyone. It made us laugh to read the poster in store (shown). the secret is apparently " real smiles..... friendly banter..... " Not on a Monday morning apparently. I know it's probably a thankless task, I get that, but isn't customer service and a smile part of that job? We went into Clarks village and every other shop worker, bar none, gave us a friendly greeting and a smile. I hope she's OK, I recommend meditating first thing to help with stress. Update: I'm assuming that your response to my review is sarcasm, otherwise you really are clueless and your claims to value customer service are simply talk.