The Dusthole in Mendip

THIS PUB HAS CLOSED DOWN! (19.09.2024)

This place is closed ... It's a half way house now !!??

I can only recommend 'The Dusthole'. We were very impressed by the owner's helpful and friendly manner as well as the 'charming' rooms. The atmosphere is very familiar, typically 'English', the room is very clean and the beds are extremely comfortable. I would definitely book here again! Thank you very much for the great time!!

We wanted to get drinks here while on holiday nearby, but when we turned up it was closed. Some men outside said it had been closed for 3 years which is very confusing as there are more recent reviews?? We also rang up to ask and were met with a very strange response. I think something weird is going on here… are they open or not ??

Tony is fantastic, so is the dog, the food is amazing and is reasonably priced. The place has character and charm, beautiful surrounding walks and a well stocked bar. Looking forward to visiting again!

Haven't stayed at The Dusthole due to the fact they cancelled our booking that we made months ago. We booked three rooms as we are going to a family wedding nearby in August and now we are unable to find any other accommodation, so many thanks!

Really nice old country pub/hotel. Great landlord.

We loved this hotel. It was so cosy and, without doubt, the most characterful hotel we've ever stayed in; comfy bed, old squishy sofas and armchairs, a warren like interior full of the lingering smells of an old, old building and open winter fires. The host was lovely and his breakfast was tasty and quick to arrive. When we handed in our key, we were dismayed to learn that we were playing an unwilling role in the history of the inn as the last ever guests to check out. The current financial climate in the leisure industry has forced the owner to make the decision to close. So sad for him. What a loss to the town...

Staggered by the positive reviews. The welcome was derisory - Tony the owner wiped his nose with his hand telling us he was too tired and drunk to cook. There were dog faeces in the courtyard left by his aggressive hound and he knew we had a small child with us. Food was disgusting, his hound was in the kitchen “helping clear up” as Tony the owner stated. HSO would close this dust bowl immediately. Having run a 5 star hygiene rated venue, I would recommend avoiding. Just foul.

There's a story at the Dusthole, which is a more than you can say for most hotels these days - its warm, convivial, vintage, and quite unique. Its the sort of place that everybody in the bar gets involved in the conversation. The proprietor works his socks off, he's involved in everything including the cooking, so maybe its OK that things take a little longer. The place is a little saggy at the seams, but that adds charm - the beds are clean, the decor is 80's chic, and the rooms are warm and cosy. If you're looking for "Premier Inn" uniformity, the Dusthole probably isn't for you. But if you're looking for a memorable experience, I'd recommend it

We had a very comfortable weekend at the Dusthole. Anthony, the owner, is an excellent chef and provided us with delicious meals in the evening and a substantial breakfast in the mornings. The building is 400 yers old and full of interesting items. Our room was clean and comfortable with a very new bathroom. The Dusthole is ideally located for exploring Somerset being close to Wells, Frome and Glastonbury.

We stayed at the dusthole ,the owner was very friendly and helpful, his dog tyson was a big friendly boy The place is full of character and charm, we will definitely be staying again

My partner viewed the photos of the rooms and proceeded to book a room, with a prospect of having what he saw! He was very excited in telling me about a four poster bed, with a deluxe en-suite. To my disappointment there was not a four poster bed in sight but a wicker framed headboard which was attached to a rock hard bed! The bathroom needed up dating also the decor and furniture. There was no romance for him!! The bedding and bathroom was clean which was the important thing, nothing worse than finding someone else’s hair in your bed!! There was no menu, only what the owner offered us. I explained that I was a vegetarian. He advised me that he made a batch of vegetable pies in the freezer. These would be cooked with veg and roast potatoes. He assured me that the pies were homemade! I think this man makes vegetable pies for Aldi’s! It tasted and looked exactly the same as the one I had the week before at home. When we checked out the next day, we were presented with the bill for the meal. To my utter shock I was charged £16.95 for the pie that suspiciously tasted like the pie from Aldi’s that costed £1.45 Apart from that I adored the dog called Tyson!!

Me and my partner loved it. A step back in time and enjoyed our 4 days there. Tony who is a great owner and chef, helped us plan our days out with advice and pointed us in the right directions. We had a meal on the first night and it was beautiful. I had the rib eye and it was superb and my partner had the sea bass and she loved it. We stopped in the “honeymoon suite” lovely comfortable bed and well presented. Please remember it’s a 16th century inn so don’t expect the savoy. But we loved everything about it. Would definitely book again

My husband and I stayed here for a short trip as visiting another area. We arrived to the dog! Which didn’t bother us but there are dog hairs everywhere it’s an Akita. The whole place unfortunately needs a good wash down and polish it’s full of dust. The room itself was dusty, but I have to say the bed was clean as was the sink and bath. Shower was ok, the windows you can hardy see out of to be fair. If you’re a light sleeper you’ll be in trouble because you can hear everything outside, not double glaze. We had one evening meal and one breakfast. All food is mostly deep fried or ours was because we had scampi and chips. Breakfast was a greasy spoon as my husband called it. Tony himself is pleasant enough, he’s a smoker so there are ashtrays everywhere. Other than than would we return, maybe not It’s a same because this place could be so much more.

Booked a short break direct with the owner of The Dusthole, Tony. Stayed in room 1 the four poster bedroom. Bed very comfortable, lovely white cotton bed linen, fluffy white towels in the en-suite plus toiletries. We had an evening meal , (Tony is the chef /Barman/Owner!) Belly Pork was so tender, Lamb Shank was also melt in the mouth tender, portions were large, Vegs all fresh, definitely the meal of our short staycation. Prices very reasonable, added bonus was the courtyard area to enjoy the drinks! The Dust Hole dates from around 1600’s so the building is very atmospheric, also has a skyline view of Shepton Mallet Prison. Setting is very quiet, just ideal . Breakfast kept us going for most of the day, cereals, hot choices, fruit, tea, coffee, juice, toast, spreads. So good! Tony is a wonderful host, nothing too much trouble, we just love this Inn!

We stayed here on Saturday night. On arrival we were made very welcome by Tony the owner plus his friendly dog. Its like going back in time. Food was first class. We had the lamb shank. Large portion and well presented. Had a lovely social evening in the bar with two other couples and were joined by Tony at the end of the night. Room was adequate although the plumbing was a bit noisy. Great buffet breakfast in the morning with a lot of choice. Great place to stay.

Cannot fault the dusthole. Has so much history and charm should be listed as a national treasure. Tony is a top notch chef and host and we spent many hours over our five night visit chatting while the fire roared. Our room was superb and very comfortable and clean. The building has so much to see and look at you don't need to go anywhere else, but should you want to, it's very well situated between Wells, Glastonbury and Bath, and also it's very own Shepton Mallet gaol to visit. We will most certainly be back for good food, good company and a fantastic break. Steve and Keith, Liverpool

Family trip to Somerset, first outing since Lockdown. Lovely old building with tons of character, rooms comfortable, clean with new bathrooms. Tony is an excellent host, who truly looked after us like friends. Breakfast was freshly cooked to order, and the one evening meal we had was very enjoyable. Yes, there is a very large dog who announces your arrival with a loud bark, after that Tyson just followed Tony around keeping his distance unless you wanted to interact with him. Great location to visit many of Somerset attractions.

We had a amazing meal in beautiful 15th century setting. Roaring fire, this place has the wow factor. Plenty of variety of food on menu. Portion sizes good value for money. Definitely have to visit again to sample more on the menu.

Don't expect the Ritz here in sleepy Shepton Mallet, however a warm welcome awaits you at the Dusthole, (if you don't get eaten by their dog trying to get in after dark). Small cosy rooms with cramped bathrooms, however has a certain charm.

Found The Dusthole whilst in Shepton Mallet and what a great hotel it is. The landlord was our saviour and so welcoming. Visit was short but we were well looked after. The food was amazing! Homemade and catered for my friends and I, who have varied food preferences from all meat to vegetarian diets! So if you’re in the area, check this great little place out.

My partner and I booked to stay here for the night to visit a friend. The fire was blazing in the pub and it was very welcoming. We were then upgraded without asking to the Honeymoon Suite as it was available, which was absolutely lovely, like a mini cottage. The breakfast was lovely, cooked to order, and if that weren’t enough, I then left some boots behind in the room that Tony very kindly posted to me to arrive before Christmas. This kind of service is few and far between these days and so grab this place with both hands...it’s well worth it. Thank you Tony.

Myself and my boyfriend arrived quite late after a fun packed day at Longlet. We called ahead to say we would be running late, we arrived about 9pm. Greeted by a huge guard dog...who was so lovely!!! The manager was very smiley, happy and took us up to our room. WOW what a gorgeous room!! Incredible, very clean and spacious, although the shower was a little small but it done us for a couple of nights. Breakfast was lovely! Would defo return!!

We only stayed for 1 night but we had a lovely stay. We were greeted by the enormous Tyson the Akita. Initially he was on guard but once introduced he welcomed you to his home. Tony the landlord was a scream! Full of interesting stories and very polite and helpful.We were upgraded by Tony to the “bridal suite” which was a lovely spacious suite.Food in the evening and at breakfast was lovely - just make sure you’re hungry and don’t bother with a starter!If you like Travel Lodges etc then this isn’t for you. If you want an experience and to make memories, then it should be on your list.

Me and my daughter, who is 3, stayed here for 3 nights whilst in Somerset for a friends wedding. We had a fantastic stay. Very welcoming and a great atmosphere. Good value for money, brilliant food with huge portions at fair prices, the beer was well kept to. Nothing was to much trouble for our hosts and they really went the extra mile to look after us. I would highly recommend this hotel. If you want soulless Travelodge convenience then this isn’t the place for you. Tons of character and old fashioned charm and a genuine warm welcome. We will stay here again next time we are in this part of the world. Thanks for a memorable stay.

We arrived at the hotel the owner was very slow to greet us and show us to our room.We were there for a wedding nearby.The room was not that clean only the bed was clean.THE TV DID NOT WORK, the owner said was done to local channel grid and he would change the set never did. The shower worked after a fashion getting the heat right was a problem.The bed was not made on any day while we were there.Friends room toilet did not work owner said it would be fixed never was fixedBreakfast was very limited mainly only fried food not very good.We were there for 3 nights on the last day he offered other food and produced a menu.The breakfast room was dirty had not been cleaned for days.The owners dog was allowed in the room while we were eating breakfast..

We have just had a meal here to celebrate our first wedding anniversary, where do i start , the starters were superb (homemade soup and the garlic mushrooms) , our mains were even better ( rib eye steak and the lamb shank). The staff were excellent. A hidden gem and a must visit

My sister and i stayed for one night in order to explore the local area. We both hugely enjoyed our stay! Such a beautiful old building. The room was clean, and had everything you would want. The food was fantastic, and very reasonably priced. Would stay again.

Stayed a night for a cosey weekend away to see wells cathedral and to just relax and see the sites. What a lovely, cosey, honest place. If you like history, great food, onion rings with an amazing cider batter (I'm a chef and want this batter) a real fire , beams and flagstone... You should be very happy here. Don't expect the usual bland, corporate drab pristine hotel.. you can get that anywhere. This is authentic and beautiful. They are undergoing some work there but did not effect any of our stay. Made very welcome and my wife just adored the ambiance of this historic place. Thank you dusthole.

Stayed here for 2 nights for a ghost hunt in the local prison. Great food friendly staff, owner and his dog Tyson once he now's you. This pub is very very old with a lot of history.

Stayed here for 1 night. Only seems to cater for guests. Bar not open until late afternoon. Place is old but seemed very cluttered. Lots of discarded things lying around in the garden. Stayed in a cabin which seemed more like a garden shed. Big bed and clean but the ensuite is not very private due to a huge gap between ceiling and partition wall. Also blinds at the doors were not adequate and if you had the lights on anybody in the garden can see in. Big dog roaming around the gardens. Had dinner in the evening, big portions but not cooked well. Chips were mainly inedible as lots of black bad bits inside. We didnt feel in a comfortable position to complain as landlord / staff did not seem approachable. They were mainly sitting outside in the garden smoking. Definately would not stay again.

We stayed hear for 2 nights and we had a great weekend all staff was polite and intended to be helpful and made us welcome food was very very nice. Breakfast really good. Our room was really nice only downside the shower wasn't working properly so coudlny really have a nice shower. But apart from that it was all great and would cone back

We stayed here just for one night as a friend was getting married nearby. It is a very old pub, and I mean really old, so it was fun to see the bedroom had floors that were not level, bowed walls and teeny windows, it really took us back in time.

If could give this place less than one star I would thought we would pop in to eat here before going on the Shepton mallet prison night vigil. Wow huge imposing gate to get in great big dog there who was not very welcoming big animal lover I have 2 dogs myself but felt uneasy around this dog. Went inside just 8 people in there ordered 2 soft drinks and asked for the menu and we were told quite rudely if your not paying guests we won't serve you food!! Wow turning away business literally had a gulp of our drinks and left glad we did we ending up eating at a fantastic Italian on the high street. Give this place a wide berth and go elsewhere. Rude unwelcoming and a scary dog to boot!!

We stayed in this quirky small hotel whilst in Somerset for 3 days ,we both thought it was a really interesting place to stay .Owned and run by the landlord who is also the Chef .We where in what was described as the Honeymoon suite, we both thought it was lovely , a bit tired in places but the over all ambience was delightful, I would certainly return and stay again, would be interesting to see how many more of Tony's projects are completed. Thoroughly enjoyed our stay

Room was OK but just a little tired. Location is quiet. Good atmosphere in the pub & food is good. Would stay again but just for the odd occasion

Our booking was at a cost of £125 per night for a family room. It is expensive for what you get, room was extremely tired and dirty. We had dead woodlice and flies with dust all over the place, maybe that's why it is called the Dusthole?

We booked the hotel on a whim as was visiting longleat safari park. I absolutely adore this place, A quirky 400 year old building that has bucket loads of character.

My husband and I booked this on Booking.com for us and our 4 year old to stay in after a trip to Longleat and feel it’s been incredibly misrepresented! False advertising!

One of the most surreal visits ever. We called in early evening for a drink and something to eat but were met by the rude, dirty looking landlord who proceeded to lecture at us for about 10 mins. The whole place was completely empty apart from a couple who were (unlucky) residents of the hotel. We were told that as the owner was on his own it was 'residents only'. He didn't have any staff and was cooking food, serving drinks and washing up himself. This was because he had not scheduled any staff as he didn't know if anyone would require food that evening and wasn't willing to pay them if it was quiet! He told us that the residents of the town had deserted the pub as he has very strict rules about swearing and drinking that wasn't acceptable to them ( I interpreted this as 'they all think I am rude'). He also said that many of the restaurants in Shepton Mallet were rubbish (not the case as we later found a lovely Italian) and the local B&B; owners should inform him if any of their guests were going to call into the Dusthole ever, even for a drink! It was clear that this man didn't want any customers in his pub or his hotel. The surroundings were run down, unkempt and dirty. Such a shame as the pub looks so quaint from the outside. Save yourself a trip - if you call in here you will not be welcome, you will be an inconvenience. Avoid at all costs.

My friend and I attempted to dine here but the owner said we couldn't as it was residents only. He totally slagged off everyone in the village and confirmed that nobody likes him because he has made his own rules which nobody likes. He said he was the chef/barman and owner and he WAS very dirty with holes in his jumper with dirty nails greasy hair. When asked if he could recommend a place to eat he said there's only 2 places but both are awful. We found an Italian in the town which was amazing so I will write a review with my recommendation.

I forgot to review this place when I stayed back in November. I had a lovely dinner back then. I was due to stay last night, and had booked a non-refundable room. However a huge snow storm hit the area and much of the country has been under snow for a few days now. The owner phoned me the day before and told me not to come because he knew the place would get cut off. He also didn't charge me, despite the non-refundable rate. That sir, is customer service (unlike the despicable prison, but that's a different review) and I am happy to recommend you. Hope to get down to stay over some time in the spring.

Carvery is best in town with a massive selection and gravy to die for - pub dog is super cute too. Staff are lovely, nothing is ever too much trouble. Wifi isn't great, however.

This is more about the overnight stay facilities than the actual restaurant.

To be positive, the Dusthole is an old inn with centuries of history a short walk from the centre of Shepton Mallet. The owner, Tony was very friendly and welcoming and the young lady in the bar was also charming. Both dinner and breakfast were excellent, tasty, large portions and friendly service.

I cannot agree wuth the previous poor reviews at all. We didn't stay there, just had a meal, which was delicious. They were short staffed and couldn't have apologised more but it was nice not to be rushed. My husband had a steak which was huge and beautifully cooked. The portions were fine and everything was piping hot. The landlord was friendly and informative, the inn is old and characterful. We saw the (in)famous dog on the way out. I admit, he looks scary - but he isn't and he can't help his face, so don't be intimidated! I will definitely go back and recommend the restaurant for a meal - we weren't staying overnight.

This place feels very outdated and rundown. We thought we would be put in a nice room and instead we were basically put in a glorified shed out the back with a bed in it. The shower didn't seem to work and the door was broken. There were no curtains on the windows so you could see outside (no privacy whatsoever) and there was dog poo all over the lawn. The staff were fine but difficult to find in the building and didn't seem to care that we were there.

The Hotel is old and has character

Starter of baked camembert was excellent but sent our main meals back and luckily received a refund. Cajun chicken had some sort of creamy sauce on it and definitely not cajun. Belly of pork consisted of 2 inch square piece of overcooked pork less than half inch thick with inch and a half of rubbery fat on top. Overpriced food. Not restaurant quality, very poor pub grub standard. Building is nice but trying to find your way in and being greeted by a grumpy prowling dog is not good.

Came down for a wedding booked for 2 nights for myself, hubby and 6 year old daughter via booking.com and after a 5 hour car journey could not wait to check into our family room (which I thought I had booked). However we were told that we had 2 double rooms way apart from each other, which was blamed on bookings.com and I after highlighting to properitor that i would never had done that as we have a 6 year realised that we needed to sort this problem. This resulted in the proprietor putting in a camp bed into the smallest double room I have ever seen. This was after a racist and hugely inappropriate joke made by the proprietor!! The room was small and grubby despite the hotel being quirky and quaint the rooms needed old tat taken out and totally refreshed. Breakfast was fine, but no acknowledgment by proprietor unless we did. The hotel does not serve lunches on a saturday which for a fully booked hotel for a wedding could of been great. A total shame as the hotel serves great cider and ales but the on-site dog does not like people and growls at guests, and the dog poo left on the grass outside cabins was not even cleared!!!! Shame.

For a small village with not many places to eat , they are not open Daily just 5 6 ish onwards ,,, silly really..

Slow service and food is overpriced £14.95p for fish and chips....... it's £10.95 at a much better pub in the same town

This hotel is laid back with none of the fuss you get in most hotels,where so long as you pay your bill they are not interested. I only had breakfast here and it was excelent, the owner Mr Tony Cockayne was ready to tell you some of the history of the hotel.We enjoyed the time there and not hesitate to stay again.

I booked two nights here for my husbands birthday,when we arrived we were met by the owner not over friendly and a bit grubby in appearance. He took us to the room which was supposed to be deluxe.He left us ro settle in we went and got the bags but when we got back and had another look no where to hang are clothes, one of the bedside cupboards the handles were missing, it was a wooden floor thick dust under a table, and i picked a cup up the saucer came with it stuck with brown sugar, and the white plastic kettle the lid was black with grime and dust everywhere. After ringing booking.com we showed the owner he did apologise he said the room was used regularly and the cleaner had been in that day . We said we did not want to stay so we left and we did not pay. Luckily we found somewhere else which was lovely. Very disappointed

My wife and I stayed for a night whilst at the Bath & West Agricultural Show. The building is quirky and very old and seems to have a Spanish influence. The room was comfortable although the beds at first seemed hard but gave us a good night's sleep. We may go back because it's a great location for exploring the Mendips. We didn't eat there because everything was based at the Show - which was excellent and packed.

we were staying down the road and were recommended this place by the guys from the b&b.; great recommendation! the cider was cold and refreshing and we booked in for dinner. so glad we did, this has to be the best pie I have had in a long time, possibly ever. do yourself a favour and book in for a steak and stilton shortcrust!

I I visited for the first time on Sunday for a carvery with a friend and our 4 children, We turned up to be told we were not aloud to sit in the restaurant room because the elderly sit in there and would not approve of children, so we had to sit on a table right next to the bar. We then had to wait for the elderly people to be served first before we went up to get our carvery, I then asked for a child plate to the chef which he said "well I don't have any more child plates"... Went off in grump trying to find some, After the kids were sat we went back to get ours and the chef had disappeared.. 10 minutes waiting he arrives back, hardly any choice of fresh veg! Finally sat down to eat and the food was vile!! Meat was like cardboard, cabbage was soggy, and the potatoes were like rocks and black, gravy was watery with no flavour, Definatly over priced at £12.95 each! Will never go back there again!

This place should be called hell hole !! The food was disgusting, we arrived with friends Friday evening we had a table booked for six of us, seeing friends after a long time, the lady at the bar was so rude, the food was gross, I asked for medium rump and got well done, could have used it as shoe leather, my brother asked for medium rib eye, got a tough piece of rubber, cold chips and carrots and leaks on a steak & chips plate !! It was like he had to get rid of last months veg !! A dog that growls at you when you walk in the courtyard, the owner is as ignorant as anything, then when we asked for tea or coffee after the meal, the lady at the bar just growled No !!! Had to wipe our feet on the way out !!!!

Me and my partner recently visited this pub and had some 'food'. The bar person was very pleasant but that's where the good points ended... the place was empty and the manager or owner didn't even say hello to us. The food we ordered was also really awful. I ordered the curry (which I thought was a pretty simple choice) and found that the rice most likely came out of a microwave packet as it had no taste and was clumpy and stuck together (and no, it wasn't thai rice) the curry wasn't much better. My partner had the chicken wrapped in bacon... the bacon was streaky but wasn't cooked enough so all he got was a mouthful of chewy fat. He basically just had to scrap the bacon off and attempt the dried up chicken breast inside. This 'meal' came with what was called 'creamed spinach' which both smelt and tasted disgusting and was rather dry to be creamed. All in all we didn't finish our meals and were in and out in under 45 minutes! I definately would not recommend this place to anyone!

My husbands family booked to have a Sunday meal here as a get together and chat about his father who had recently passed away . The Dust hole is a good go between for us all , so we decided to meet here. We walked into the bar and ordered drinks from a woman who seemed disinterested, rude and was having some kind of argument with the owner. There were nine of us and every time we ordered a drink she would say next, next , next...... which was irritating and again rude. Our table was right by the carvery queue and everyone lining up for food were right next to us, which was off putting. We moved to a quieter spot to have our puddings and a chat and asked the barmaid if this was ok. She said "yes, but it's another table to clean", charming !! The toilets did smell of wet dog and the cubicles were dusty. However the only good point was that the carvery was good, it was a shame about the rude staff { and they weren't rushed off their feet] We will never be wasting our money here again and I think they should be mindful to the reasons why customers might meet here.

Stayed at The Dusthole for the night. Excellent, cannot fault it. Very Olde Worlde but that is nice to see in this day and age of gastro pubs. Staff were very welcoming and food was excellent. Carnival itself was brilliant then rounded off the evening in a hostelry called The Bell. Lovely pint with music to boot. Danced the night away till 1am. Well recommended.

This is with out a doubt the worse place that I have stayed any where in the world'

We booked a Christmas Lunch for the men of Shepton Mallet Bowls Club. Even though Tony, the landlord, didn't normally serve a lunch during the week he was kind enough to put one on for the club.

Called in to eat as it was close to where we were staying. Food was OK but the staff member who served us both at the bar and at table gave the impression that it was all a bit of an inconvenience.

Stayed midweek 1 night in one of the cabins outside, different style of accommodation - it had a super king bed and was quite spacious throughout.

Stayed for one night to see the carnival. Lucky enough to be upgraded to the honeymoon which was lovely! Free wifi in the hotel which worked well. Lovely old bar and Tony the landlord is happy to share the history of the place with you. Only a short stroll to town. Breakfast was fine buffet help yourself. Thanks Tony x Cindy And Billy Short

Booked in advance Stayed here over night for a wedding , chosen for the location

Steak not the best, but beautifully cooked. Pie was great. Prices good. Service good and friendly. Would recommend

Booked this room last weekend for a night away, the photos looked great and the cost seemed very reasonable for the price arrived and were shown to a dowdy room, nothing like the photos, the room has bubbled paint and when I went in the bathroom, the sink had a huge crack in it and trust me there were no wonderful showers or baths, there wasn't even a proper cubicle, it was a curtain pulled across a shower base, the bedroom was dull and horrible, certainly not like any of the rooms shown on the website, the owner had shown us to our room and said that if we wanted milk to ask his staff, he didn't offer to get us any his own, bearing in mind he was the only person there. I went downstairs to ask if he had another room as this certainly wasn't what I was expecting the floor also sloped very badly ad my husband has a bad leg and back so it makes him fall over, I was told no there were no other rooms and that it was a busy weekend and there were no rooms anywhere for about 50 miles, I said that I was very unhappy but as we had already paid we had no choice, he said he would give us a refund if we didn't want to stay and because the room was so awful, we decided to go home, when we left the owner said he would arrange our refund through expedia as it was very easy, we heard nothing , we emailed hotels.com who we booked the room through and have been told we can't have a refund, I have emailed the dusthole, 3 times now directly and they haven't even answered me. I am totally disgusted that no one has bothered to answer, it was an awful experience and I am hoping that the owner will read this and do the right thing, Do not trust this man, he doesn't keep his word

It was nothing special except the price. The meals were small but the cider was good and the dog. Meals did not have enough vegetables or potatoes

excellent rooms very quiet, clean and tidy, excellent bar and food , large choices for breakfast too.

After a booking mix up by me Tony the landlord sorted it out booked us in on the right day and cancelled the booking free of charge. made us feel at home with a pint of cloudy cider and then sorted a room out for us nothing was to much trouble we stayed there because it was close to Kilver court wedding venue just a short walk , after a cosy nights sleep and a morning hot shower we were ready for breakfast fresh orange juice coffee tea then a fine cooked breakfast buffet self service lovely cooked quality bacon sausage blackpudding eggs fried slice ect all the time being replenished by Tony he worked hard keeping the room happy thank you Tony and team well done .

I booked a room here at the beginning of the year as did my Daughter and Grand Daughter so we could all attend a wedding in Shepton Mallet. They phoned me up to say there was a plumbing problem in my room and they could not put me up. They offered me a room another 30 minutes drive away in street. This was totally the opposite way. After a lot of stress and tears and phonecalls Booking.com got permission for me to stay in a nearby Hotel for £95...I had a refund for the extra. Heard bad remarks about The Dusthole. Landlord wise! I was very upset and furious at their behaviour.

We stayed in the area for a wedding, and our hosts at the B&B; highly recommended The Dusthole as we like old pubs with lots of original features and character - we were not disappointed!

Looking for a Boutique Hotel? This is not the place for you. Wanting a clean cut minimalist modern hotel - go away.

Best roast I've ever had. Bar lady friendly, helpful & had no problems with our state of dress after a day fishing. Recommend to everyone.

Went to lunch recommended by friends. I did not know that they did a Sunday Carvery. I have not been down to this pub for some years but it still has that old world charm and a lovely atmosphere. As with any other pub carvery there is a choice of meats and a good variety of vegetables and is around £10. Everything tasted good and the meat was tender. The puddings were excellent around £4.00 each but were a good portion size.