Costa Coffee in Mendip

Have visited this costa many times ,and normally wouldn,t mark it down.However on this occasion my wife had a fly in her coffee.On returning it the young man just shrugged his shoulders and said." It wasn,t there when i served it"".Very poor attitude i feel.

Shopping with my daughter, always pop in for a coffee.

Forgot one of the two drinks waited along time whist they served others before me. Forgot to add spinkles which I paid for. Very slow service. Also overpriced.

Always excellent. Thank you 💗💗💗

Good coffee too busy could do with their own place. Not sharing another. Not enough seats for the amount of customers

Costa bit more than normal at this one

Great place to sip a coffee and watch the kids on the playground.

Tuesday 9th April and we visited this Costa in Clarks Village. It is located inside China and Glass Pavilion. We had been walking around the Village for a while and it was time for a break and some refreshment. One of us found a free table with seating, while the other queued up to order the coffees. There was a small queue when we arrived, so expected a short wait, certainly did not expect to wait as long as we did. There were five members of staff behind the counter but they seemed more interested in taking to each other rather than serving. Eventually two flat whites were ordered, £3.70 each, then waited for them to be made. From start to finish it took about fifteen minutes to get our coffees. The coffees were really good and we did enjoy them. However, as this outlet is situated within another store, there was no atmosphere or ambiance. Think that bags of rubbish could be stored elsewhere rather that in the coffee shop.

Lovely coffee nice place to shop

Good Costa coffee and food. Slow service and limited table availability.

It was very nice. staff good all looks nice and clean food excellent.

Friendly team, reliable Costa Coffee.

Very long wait, staff seemed very disorganised and communication was poor. Staff spent more time talking to each other about their personal lives than concentrating on a very long queue. Waited 20 mins in all for two luke warm hot chocs. I shall not bother in future.

verry nice place. only one issue. verry busy on weekends and kids holliday.

I had a nice flat white with tiffin.

It's Costa so if you need a coffee fix in Street it ain't so bad, and my son loves the bacon rolls, but the queue is always enormous and never seems to go down and, well, the coffee is so full of caffeine you need to be tied down after.

Very nice expensive coffee but the service was very slow. Yes it was close to Christmas but over 30 minutes for a coffee was a bit much.

25 min wait for 2 coffees. Joke. Should’ve got them for free for this insane wait

Had a long wait, one girl serving at the till who was lovely, the other two were making drinks & chatting....didn't seam like teamwork with these two to keep the queue down, no one clearing tables. maybe they need more staff.

Good visit. Nice staff and delicious muffins!

Perfect stopping place on your shopping day Brill coffee

Cakes and coffee were poor,to sugary sickly sweet

Nice coffee shop with loads of options to suit all taste buds

Came in for a quick toasty and a drink on the 25th of september or around that time I think. Was greeted and served by the two most lovely girls credit to them! One was fairly tall the other just a bit shorter and tattooed I didn’t catch there names unfortunately. How ever served quickly and efficiently with a smile both friendly and very profesional. I went to sit down but couldn’t due to how busy it was, both girls handled the rush like absolute champions how ever up on finding some where to sit I could another staff member sat around doing nothing, the other was on break I was told as a few tables hadn’t been cleared and both girls were busy behind the counter. Upon seeing the other staff member quickly saw her badge and it said manager she popped her head out a few times but the quickly retreated back to the back room as to not assist the girls. I think this is terrible behaviour from a manager and should be looked into as it was rather busy and was almost like she refused to help as she didn’t know what to do because of the rush. How ever the rest of the experience was wonderful credit to the other two girls out the front absolutely bossing it! You guys were ace! Thank you for the banter aswell!

Took so long to get our orders. Staff all seemed very young and not enough of them. Coffee and food very nice, just need quicker service. Was a long queue.

One vegan option and nothing for my coeliac partner.Seems like it's going backwards these days!

Full of old people who can’t make up there mind. Four staff, one taking orders, one making up drinks, two just goofing around. It took 12minutes to order and another 10minutes to pick up the order. Could do better!

Lovely little Costa store. Seating inside and outside. Friendly and welcoming staff. A good range of sandwiches, cakes, snacks, and drinks. It does get busy, so at times, there is a bit of a wait. Drinks are always a good temperature. Tables are cleaned quickly, with plenty of seating. The whole store is clean and tidy. Outdoor seating available but not covered

Super slower vice. Hot chocolate was not hot. Coffee was like warm. Unimpressed

Not into overpriced food and so called posh coffee. Iced drinks Bit of a rip off in my opinion, get to McDonald's out of the village. Better value.

Great coffee but as usual in the UK.... horrendously expensive.

The strawberry and cream frap was amazing!!!

Never have I seen such a filthy coffee bar. Is was really bad. Overflowing bins, counters dirty, the cutlery and glasses very dirty. The coffee machines looked like they had not had a clean in ages. The manager here needs to be replaced.

Not the best costa I've been to, bubble tea had 3 bubbles in it. Staff don't really interact with you, but it was fine I guess in the grand scheme of things.

Clean and tidy although there's not enough seating during busier times

Very good service and excellent latte

Slightly queued but very busy day for shopping so expected. Wonderful mannered staff and very polite. Perfect order thank you x

I had a really lovely herbal tea with the surprising and very pleasing addition of a cinnamon stick. Great service with a big friendly smile. Nice place to people watch.

Food was nice but we were overcharged which was sorted out check your receipt

Quick visit to Clark's Shopping Village so decided to stop at Costa on the way back to the car. Refreshing mango cooler for me and tea for hubby. Perfect!

It's a Costa so you know what you will get, inside a shop but best thing is it's perfectly placed for parents to get a coffee to enjoy on the outside seating while the children enjoy the play area right outside

Good selection of food and drink. Why are the tables not being wiped between customers anymore. ???

I'm never leaving Costa, im convinced there is no better coffee shops in the market

Very mice coffee shop inside a China and glass retailer. Menu has a good range staff very pleasant and friendly. For disabled users very good level access. Highly recommend the iced chocolate latte.

I'm sorry to say that I was so disappointed with my visit to Costa coffee in Street today. Normally I do not criticise Costa Coffee. However this is not the first time that I have visited this outlet, but I feel compelled to respond. Maybe this branch was short of staff, but approximately 80% of the tables had remains of previous customers purchases left on the tables. I was there for approximately 40-45mins. But just as I was about th leave a member of staff arrived and started to clear the tables. I feel that this was so disappointing from a company of your stature. It looked so disorganised and untidy. I will return to this coffee shop and hope to find that this has been rectified.

Love chai latte WITH CINNAMON!!

Dont go at the end of day as they will be sweeping and mopping the floors and it feels like they want to get rid of you. Prehaps they do not get paid after the shop shuts, but its an uncomfortable feeling. Drinks are fine though.

Not cheap., but exellent coffee and quick service spot on!!

Nice trip to Costa on a bank holiday Monday. As expected a great cup of coffee in pleasant surroundings.

Apart from taking my order no one spoke to me. No interaction with customers, no please, no thank you food put in front of me no acknowledgement of my existence. Very poor. As a restaurant and cafe owner myself I really think you need to do better Costa. I'll be off up to Neros next time.

Friendly service and super hot coffees

Really busy, kitchen area was really dirty.

Always friendly staff and great coffee. If it's busy, it's very busy and can get quite crowded and because it's situated in another shop, it can be quite loud, but that's nothing too major. It's not easy to manoeuvre with a mobility scooter, as my mother found out, but we made it work.

Very abrupt staff, lady in front of me was very upset with how she was talked too. Cutlery that was given to us was filthy, had to change them. On a second visit the staff were great.

Exactly what you would expect. Situated alongside the housewares store. Tables inside and more seating outside. Can get very busy. Hard working polite staff.

Brilliantly run cafe. It was extremely busy but it was so well run that there was very little waiting. Some Costa outlets could learn a lot from this. Although they run a tight ship the staff remained friendly and helpful. A breath of fresh air. Please pass on my congratulations to all working there on 1st April. No fooling!

Love having a good hot coffee here. Friendly staff .

Shopping at the outlet centre so stopped for coffee. Average Costa, unsure why using only takeaway packaging?? Sign up but no explanation

Having retail therapy you can't beat Costa jot chocolate and a slice of millionaire shortbread to recharge your batteries.

The staff here are lovely. Even when the shop is busy with the weekend shoppers, nothing is too much trouble, and they will always go the extra mile.

Lovely coffee and cakes, nice but stressed staff

A nice place to take a break while shopping

Very nice coffee really good service 👌

Staff looks lite first time on the job. Mess. Not professional. 15 min wait for coffee

Limited choices, do not expect the full range, even if advertised.

Had a take out coffee and cake as had the pup with us , it's a Costa so really it corporate coffee to their standard . Nothing special really

It's Costa, £2.35 for cup of tea. Not great on value but somewhere handy to stop for a drink.

This Costa is definitely not one of the best. Grubby tables - staff talking between their selves non stop and checking their personal mobile phones whilst I stood waiting for 2 x Americano coffees to be made. Floor dirty - tables covered in other peoples used crockery - cold - no toilet - overall unpleasant. This is mainly due to the staff and their attitude - I don’t recommend this Costa at all in fact I strongly encourage you to go elsewhere within Clark’s Village for any coffee or similar you want! - extremely unpleasant

Real great coffee. And latte was excellent.

The staff remain happy even under pressure. Nice food

Went there with my children and grandchildren. It was lovely☕️🍰🥛

It's squeezed in to a retail unit selling crockery and bedding, and there was a big queue today, but we got a table and the hot chocolate is always dependable..(!)

Had coffee and tea cakes all great.

Always busy but not too long a wait.

Nice place, good coffee. Very busy most of the time.

Pop here regularly for light lunch, tea and coffee.

Very busy Saturday for this store, staff did there best but there was alot of rubbish and things on tables

Usual Costa stuff, with a homeware store included, covering Denbyware and Darlington products. Very limited seating (bagged on arrival, before ordering so tricky timing involved!)

Always brilliant coffee and polite friendly staff

Bad service. Given what didn’t ask. Glass with water almost thrown at the tray which made water spill out of the glass, no one bothered to fix the puddle. Had to use the only napkin to mop it off, no one replenished it etc etc. Barista is well spoken, but other young girls (staff) are a bit attitudie.

Coffee was good what more can I say 😃

Clean, good drinks and cheap food.

This Costa is one of the worst we've been in. The tables were all wobbly and unstable, the seating area looked like it hadn't been cleaned for weeks with old sugar packets and litter all over the floor. It needs all the tables and chairs moving a good mopping of the floor and the tables levelled to stop your drinks spilling all over the place. Needs to have a good clean and the staff more enthusiastic.

Coffee was good but service was a little slow today.

Great Flat White and the best Toasted Teacakes around d

It's a Costa Coffee franchise operating within a bigger department store. Adequate seating. It's a typical Costa...

Relaxing moment with a delicious Americano at Costas Café 😌

Costa the best coffee staff wonderful

I prefer to go to independent food and snack venues if possible but it was OK.

Drinks and food on offer ok. I just find I don't get on with the long queues to order and pay. The system is way too slow. You queue to buy and stand around at the other end in a huddle waiting for your order before getting to find somewhere to sit.

Great place friendly staff with efficient service

Awful customer service! We went there today and ordered some food and frappes. Got the food fine but had to wait a long time for frappes as the staff kept making frappes for the people behind us completely ignoring us. We were waiting at the collection point but for the staff we were invisible. Tried to talk to them several times but the staff pretended they couldn’t hear us. We were the only Asian people in there with the rest being white and we were deliberately treated badly.

Update: 05/08/22 Whilst I do still enjoy the occasional Costa coffee, there's still 'NO CHANGE' (see what I did there guys? 😂) Lovely coffee, Costa lot though and so, make coffee at home! 🤷🏻‍♂️🙄😂

Mimicing making faces when asked for missing drink, at 5.55 Friday 29 July 22. Think these staff members need additional training?

Really lovely little spot for coffee, its inside the homewears shop which is nice and comfortable.

Great location and welcoming staff plus they welcome dogs

Very poor service and attitude of staff unbelievable, asked for sandwiches and told abruptly sold out at 12.30 only cake available certainly won't bother going here again

We asked for coffee extra hot and it came the right side of warm. Could drink it in one go. No clotted cream for the scone which was dry and somewhat tasteless. The staff were pleasant and the seating area clean.

No atmosphere, didn't make the drinks very well,too cold ,powder still in the bottom of glass.

We did not actually visit. Don't like or rate Costa Coffee