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3.9

Based on 1.612 opinions finded in 5 websites

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Nº 520 in 696 in Mendip

Nº 126 of 152 Other cuisines in Mendip

CUSTOMERS TALK ABOUT DISHES WITH..beautifulfishmustcookedroastpaychickenporkpuddingsaladoldsteakmeatcheesecoffee

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Menu looked interesting so booked table online as staying in area. Relaxed restaurant, we sat upstairs. Lovely front of house guy and one hardworking waitress. Food was wonderful, fish cakes as a main, delicate flavour, steak perfectly cooked. Dessert, I’m still thinking about it…….poached pear, blackcurrant (I think) chestnut cream and honeycomb, wow. Couple of glasses of Merlot, everything perfect. A lovely relaxing evening, absolutely lovely staff, we shall visit again.

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Annamakiff . 2024-10-29

MORE AT TripAdvisor

Well worth the visit, yummy food with a great drinks selection. Lots of different nooks to explore. I highly recommend the roast dinner.

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Darrel P . 2024-09-30

MORE AT TripAdvisor

Oh dear. Sad, tired and dirty. This used to be a great venue. The food was, at best, average. The gents loo had a large puddle and nobody seems to be interested in doing anything about it. The ladies loo was scruffy and dirty. Needs investment or even just a coat of paint.

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Candida L . 2024-09-29

MORE AT TripAdvisor

Very unusual pub, lots of private seating, hard to find somewhere to park, and in the pub itself did smell horrible. Staff are friendly

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Tony Fisher . 2024-09-29

MORE AT Google

Lovely, quaint hotel with great location to shops. Food was lovely and staff exceptional. Room comfy, with lovely hot shower. Would stay again.

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Jaki Roberts . 2024-09-28

MORE AT Google

I stayed here for a night on a cycle trip. The staff were really welcoming and helpful with storing my bike, nothing was too much trouble. The room was a bit small but characterful and nicely decorated. The pub itself is full of character and the food and service were both fabulous. And of course the beer was top notch. Thoroughly recommended.

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Quest61616394428 . 2024-09-26

MORE AT TripAdvisor

Lovely Sunday roast with a lovely staff!

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Bea E . 2024-09-16

MORE AT Google

Quite possibly the best UK hotel experience I can remember. The archangel is absolutely amazing from the moment you walk in off the street and throughout . Every detail is beautiful; the charming courtyard garden bar, the immaculate rest rooms, the restaurant and best of all, the room we stayed in. We opted for one of the attic rooms with roll top bath and so glad we did. Really comfortable bed and despite town central location, unbelievably quiet. The restaurant serves amazing food. Breakfast was outstanding btw. Every member of staff was attentive, courteous and lovely. They all added to our stay immensely. We occasionally come to Frome for gigs and the archangel is now our go to for future visits. Love it here x

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rex s . 2024-09-15

MORE AT TripAdvisor

This booking was made onthe day of our stay,very quirky place,staff were very busy but so nice and very helpful,room was amazing,food was excellent with a lovely breakfast the next morning.Will definitely return

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Anne Massie . 2024-09-14

MORE AT Google

Just stayed at the Archangel this weekend for a couple of nights. The team were very Welcoming. Check in was smooth and everything fully explained to us about our stay. Our bedroom was in the courtyard which we didn't mind but for others who were hoping for a romantic retreat this may not be for you as the walls are barely thin. You could hear the pub drinkers chatting away whilst in your room and you can hear the hoteliers in the room next door cough. Location was brilliant short 2min walk to the station should you want to go into Bath (don't drive it's a nightmare parking) or you a literally on the main high street of Frome if you stay local. All in all had a lovely stay and will stay again when visiting friends in Frome.

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Jen Payne . 2024-09-09

MORE AT Google

What an amazing place, the history of this place is very interesting. We stopped in here while having drinks in Frome. Fantastic decor and atmosphere. Take the time to visit here, you won't be disappointed.

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Tom Tom . 2024-09-09

MORE AT Google

Enjoyed our stay, warm inviting feel to the hotel, has a few side rooms with open fires and sofas. Bar area and seating and stairs to an open mezzanine and further seating for diners. We had drinks and our evening meal at the hotel and were very good. Our room (6) was off the main entrance hallway up a very tight narrow stairs ( be aware of this if you are infirm ). The room had the wow factor as it was a converted loft space, open plan on split level with rolled top brass bath tub. Usual coffee/tea etc, only small issue which we find in a lot of hotel rooms is they dont put any power sockets next to the mirror so you cant blow dry your hair in front of a mirror, annoying common issue. No parking, but we used the council run carpark next to M&S behind the hotel only pay to 6pm, renew at 9am the following day, dont use the larger Eurocarpark right next to it as more expensive and limited time allowed. The staff were all very welcoming and attentive and would recommend this hotel.

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T Williams . 2024-09-08

MORE AT Google

The staff at the Archangel couldn't have been any lovelier. Gemma and the team were welcoming, friendly and helpful and really made our stay. We particularly appreciated how accommodating the Archangel was for the dogs - it is really unusual to find such a nice place with so few restrictions. The food was also excellent and the giant bath in our room was heavenly!

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Kate Phizacklea . 2024-09-08

MORE AT Google

Fantastic staff very good food. And nice atmosphere. Thanks from the guises.

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Adrian Guise . 2024-09-07

MORE AT Google

Went for lunch. First visit. Beautiful historic building, good food, nice wine. Experience let down by the slow, inattentive service although staff pleasant.

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Daisy Steiner . 2024-08-26

MORE AT Google

Wonderful stay loved the bath in the room really friendly staff especially Mike in the bar

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Paula Hole . 2024-08-25

MORE AT Google

We went for supper one evening this week. The staff were very helpful and the food was great. The courtyard could do with being tidied up , the ground was a bit messy and the tables could have plants / seats could have cushions to brighten up the area. But a nice welcome on a quiet Wednesday night

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Jo P . 2024-08-23

MORE AT Google

A lovely room, huge bath, clean & decor lovely. Spacious bar areas & beer garden. Only downside was service at dinner. We waited over an hour for food, when it arrived the chips were cold. We were offered new chips but we were halfway through meal & declined. There are not enough staff to cater for the food orders. They were run ragged.

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elza maeshiro . 2024-08-20

MORE AT Google

We had a great stay! Staff were all really friendly, breakfast was top notch and room was comfy.

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Thomas Scambler . 2024-08-20

MORE AT Google

Vibrant and fabulous boutique hotel come trendy & fashionable guest house set as a little enclave courtyard layout in the heart of Frome. The entire concept and layout is appealing and relaxed. There’s plenty of social cozy nooks with a cool bar and full restaurant service. The food is ‘very good’ hearty bistro style and the hot cooked breakfast a delight to wake up to is £included which makes the expensive room much better value for money. I had the snazzy room with the Cowboy Bath tub which is funky my daughter had a standard double. Rooms are a little tired they’re not 100% gleaming,, but the service and staff are lovely friendly and welcoming and putting themself out for the customers which actually overrides and compensates. Gemma the boss has selected a great team to work with, so a big 👍 up and I conclude my review with the mark of a high recommendation to book a room when your next visiting Frome 😎

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dominic parker . 2024-08-19

MORE AT Google

Beautiful location, just wish we stayed longer!

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Vicente Polo . 2024-08-19

MORE AT Google

The staff were very friendly and helpful. The room was cosy except the bathroom was dirty . The toilet wasn’t cleaned thoroughly; there were brown stains in the pan! I didn’t used the shower either as the tiles had mold and dirt on them. If I had been staying longer I would have asked for the to be cleaned properly. It was quite expensive to stay there. It should have been spotless. Also parking: There wasn’t anywhere near to park. It took me ages to find an all day car park. It would be a good idea to give guests better information on where to park.

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felicia davies . 2024-08-19

MORE AT Google

Updated review, August 2024. New chef/management. Brilliant roast dinner. The best I've had in Frome. The roast beef medium rare. The cauliflower cheese is an excellent optional side dish. Highly recommend. Service much better than before. ( 2022)We had Sunday lunch. The beef was over done and tough as old boots. The Yorkshire puddings were also well over and not nice. The vegetables were really good. Roast potatoes were superb. The side of cauliflower cheese was very good and highly recommended. I'll opt for the pork or chicken next time. Service poor.

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richard amero . 2024-08-18

MORE AT Google

Fantastic 3 day stay with you. Such a great location Frome is so different in a really good quirky and unique way. Your staff were so friendly and efficient, your food was top notch and the beer was excellent. We look forward to returning in the near future. Thank you John and Babs

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On Time Taxi . 2024-08-18

MORE AT Google

Gemma, general manager was caught red-handed in an act of direct Bribery. bribing locals with free drinks for 5star reviews of her and her performance. walking out leaving the bribe untouched Gemma drove the local out from the Archangel Frome. 4 Star prices, 1 Star general manger, deceitful Gemma.

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Peter jack R . 2024-08-17

MORE AT TripAdvisor

I enjoy staying at The Archangel, usually using the single room. All was well for my recent stay, other than this time noticing large clumps of dust under the bed. The lower rating I have given to 'service' relates to that and waiting half an hour for 2 croissants to arrive for breakfast, by which time my coffee had gone cold and had to be reheated/renewed. The croissants were also not fresh and flaky, but possibly frozen ones that had to be baked. They were hard & not up to usual standard. Other guests who had cooked breakfasts seemed pleased with these & they took no longer to arrive than my breakfast. I will stay again, but I hope the issues I've mentioned will be addressed.

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Julia Purkiss . 2024-08-10

MORE AT Google

We arrived without a reservation at about 7.30 on a Monday evening. After a short wait we were given a table for two but advised that there would be a delay of around 25 minutes before we could place our order. We agreed to this but then after about 35 minutes we were told that they were unable to fulfill our order at all! The chef was too busy! . Oh dear. Half the dishes on the menu were not available so we were only going to order two salads anyway. Fortunately we were able to find another eatery nearby that was able to provide food.

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Tchouli . 2024-08-05

MORE AT TripAdvisor

What a difference new ownership makes. The Archangel is well worth a visit. The main bar man was an absolute delight, the food was so good we came back for a second visit two days later and the atmosphere was brilliant. The guys in the party really appreciated the Butcombes. Superb

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LizzieJSP . 2024-07-31

MORE AT TripAdvisor

Just got home from a lovely stay at the Archangel with our elderly cat Boo 🐈‍⬛ After an initial hiccup with the room we were put in one on the balcony overlooking the courtyard, which was really nice. The staff were excellent and really attentive, with a special mention to Mike (who absolutely adored Boo and looked forward to seeing her in the courtyard in a morning) and Gemma, both who really looked after us and made our stay both enjoyable and memorable. Would definitely recommend and would definitely stay again.

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Chris W . 2024-07-30

MORE AT TripAdvisor

Wonderful find. Warm, enthusiastic, helpful service, and one of those menus where you want to eat (and drink!) EVERYTHING. Lots of space, light and interesting decor. We loved it start to finish.

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Tom Phebey . 2024-07-27

MORE AT Google

We used to love Archangel until it really really went down hill. It was dirty, smelt of old cooking oil, the garden was grotty and the staff were more interested in chatting by the coffee machine instead of serving customers. Today was like walking into a totally difference place. It was clean, bright and fresh. We were welcomed with a lovely smile and the service is so much more efficient and welcoming. It genuinely seems to run by people who actually care. The only gripe is the crispy polenta was chronically under-seasoned and had no flavour with no salt available on the table. However, the menu is so much more exciting than it was. We spied the Sunday menu and plan to revisit. If the improvements continue on the same trajectory it will quickly become the place to visit in Frome.

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Jim . 2024-07-26

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We were in a restaurant with the children. The service was not very organized, but was extremely friendly, helpful and accommodating. Unfortunately, some of the menu was not available. Personally, I think this is a good sign as it shows that it is fresh and not produced in excess. The food was great, but the Limocello Spritz was way too sour... The atmosphere is really nice.

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Chris Beyeler . 2024-07-26

MORE AT Google

Mike was the perfect host, very attentive and anxious to see that we had a great visit. Tia went out of way to help us get a phone charger. The food was excellent and and priced well and once again Mike and Tia provided excellent service. Well Done !!

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John Cavey . 2024-07-23

MORE AT Google

The loft room was very warm even with all the windows open. If you need a shower be prepared to bring a plastic mat as the bath is metal! And right up against a sloping roof! Took some contortions to shower, not a room for less able or tall people.

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Steph Newall-smith . 2024-07-23

MORE AT Google

Great surprise ! Would definatley return !

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a free . 2024-07-22

MORE AT Google

Excellent friendly staff who couldn't help enough. Rooms very nice. Wouldn't hesitate to book again.

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James Mitchell . 2024-07-19

MORE AT Google

We held a 30th surprise party in the function rooms and the staff were lovely and so helpful, Gemma the manger went above and beyond

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Marleey Paynee . 2024-07-15

MORE AT Google

Great place to stay, clean and well appointed room, very friendly service and superb breakfast. What's not to like?

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Graham Walters . 2024-07-11

MORE AT Google

Hired out one of their private function rooms - ‘The Library’ for a family members baby shower. It was the perfect space for a small and intimate get together. Located upstairs from the main bar - it was easy enough to pop downstairs for drinks or to use the loo. The staff were all very friendly and behaved in a professional and polite manner at all times. Most offering their help if we needed them for anything. Gemma - the lady that runs the venue is brilliant. Really personable and enthusiastic to deliver what it was I was looking for. The event itself ran smoothly with staff working assisting throughout. Nothing seemed too much trouble. And they were also kind enough to let us pick up a few decorations the following evening as well. A beautiful venue - perfectly positioned in the town centre. The entrance is on a busy side road with no parking. This made it a little tricky to load/unload bits for the party. But we figured it out and it wasn’t an issue luckily…for general visits there is a big car park located nearby.

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Ashley Strong . 2024-07-09

MORE AT Google

The staff were really lovely and made us feel welcome 😊 the room felt really luxurious - the bed was super comfy! Dinner was delicious too. The icing on the cake for us was that they were dog friendly through and through 😊 Frome is also a lovely quirky town to explore - we will definitely be back!

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Rebekah Rhode . 2024-07-07

MORE AT Google

Josh was so friendly and helpful. Thanks so much for making our evening. Highly recommend!!

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Anna Gawlik . 2024-07-02

MORE AT Google

The staff were so accommodating. The room had lovely little touches, pillow scent drops. The room and bathroom are fantastic. The food excellent. Thank you

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Vanessa Eaglesfield . 2024-04-29

MORE AT Google

Very nice hotel with a cosy pub. We ate dinner in their restaurant and the meals were perfect! The staff was very nice and helpful. Good location.

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annelie engstom . 2024-04-28

MORE AT Google

Lovely hotel. Lots of little details make this a lovely place to stay. Central location for the town. The breakfast, which was included in the price, was the best Full English I've ever had! Helpful and friendly staff, will definitely stay here again!

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Sharon Williams . 2024-04-26

MORE AT Google

Most expensive Guinness I have had. Nice atmosphere and staff.

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Michael Mori . 2024-04-17

MORE AT Google

The rooms & hotel interiors were rather miserable, dark, brown & so much black, with angel posters all over the place? perhaps if removed & replaced with a cheerie wall paper with pattern & colour? The bed in room 5 we slept in was the worst mattress I have EVER slept in, something similar to a white bread sandwich, really awful. Has potential to draw folk in, but lacked happiness and colour, joy even? Our dogs were made very welcome and the new evening manager, was welcoming thankyou.

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Victoria Upton . 2024-04-11

MORE AT Google

Ten of us had breakfast in the Archangel yesterday and couldn’t fault anything. We had a variety of breakfasts and all of them were excellent. The service was efficient and friendly and the restaurant, empty apart from our party, had a great atmosphere. We’ll certainly be back and would recommend the Archangel’s breakfasts to anybody.

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Mike Tweedle . 2024-04-11

MORE AT Google

Marvelous quirky, comfortable town centre pub. Lots of little coves and rooms for quiet and intimate meetings as well as the sunny courtyard and the bar. Great food and good beer too, a great range of drinks hot and cold. The staff are friendly and helpful

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Ian Seaton . 2024-04-07

MORE AT Google

Im a regular visitor to the Archangel and I am always very happy with the service they provide. It is by far the most dog friendly place in Frome, my dog always gets treated like royalty whenever we visit! He is also completely obsessed with the selection of dog threats they have on offer and insists on one everytime we visit. We are a big fan of the cosy snug areas where we often sit and chill for hours with a coffee (or cheeky cocktail). The cocktails are particularly good, especially if your served by the handsome bearded man, Mike. I have also noticed how lovely the atmosphere is since the new manager has started. The food is always so good and of a really high standard. If your are staying overnight, then definitely opt for a room with the free standing copper bath...it's definitely one of the highlights. Overall, the staff are lovely, food is great and you can bring the dog. Thanks guys for always making us feel so welcome.

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Joanna Sargent . 2024-04-06

MORE AT Google

Stayed the night, food was ok, had to wait 30 minutes for dessert,and that was Luke warm. The room was at the front of the building,noisy with evening traffic and the floor boards very very creaky. Also from a health and safety point, the kettle for morning tea, was directly under the television,the steam when boiling rising, into the back of the Tele is not the best idea , expensive for what it is. 😕

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Colin Lloyd . 2024-04-05

MORE AT Google

Amazing experience and we were welcomed by staffs and very much overwhelmed with the service And also thanks to Jess Riddick and her team

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Ashes Hood . 2024-04-04

MORE AT Google

Lovely location, Great food and very accomodating staff. Meal was delicious and well priced. Will 100% be visiting again in the summer!

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Richard Alder . 2024-04-01

MORE AT Google

Just walked in for a quiet drink, just after 10pm on Good Friday. I was greeted with surliness and told that last orders had been called. No pleasantries or explanations. I realise that 10.30 is the cut-off on Good Friday but there was nothing good about my experience. I’ve seen your response below. Thank you but the board outside advertises an 11pm closing time.

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Gareth Williams . 2024-03-30

MORE AT Google

We ordered cappuccino. It was luke warm. I informed the waitress that I was not happy. My friends only received boiled water to topp it up. I sent mine back, and they brought me a steaming hot cup back for which I am great full. It is such a historic beautiful place. A must visit. It is beautiful.

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Sonia UK (Chosen) . 2024-03-29

MORE AT Google

Just stopped for a beer here, Butcome pub, had the tall tales IPA which was great, also fantastic beer garden, lots of space inside and out

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Andy H . 2024-03-17

MORE AT Google

The Archangel was a good base for a weekend break being within reasonable distance from other places of interest. The pub was situated in the centre of town with very reasonably priced parking nearby. The room was comfortable and breakfasts were excellent. The staff were all very friendly.

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Clare Keating . 2024-03-15

MORE AT Google

I brought my 2 children here for one of my daughter’s birthday. My oldest daughter is autistic and we’ve always been accommodated so perfectly! We’ve always been given our own room for food, they don’t mind at all if she moves things around or is loud, everyone is so friendly and cheery. We’ve never had a bad experience! Thank you for being so accessible!🥰

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Molly Stevens . 2024-03-14

MORE AT Google

This place is quite the gem. Uniquely designed and very welcoming.

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D Rose . 2024-03-11

MORE AT Google

A little gem in Frome, very quirky, lovely big rooms. We had a room in the building rather than the courtyard with a free standing bath in the room. Although near the center it was really quiet and we had an excellent nights sleep. The food is really good and a good choice for breakfast too. If you like modern, spangly hotels this hotel is not for you but if you like character with a twist definitely worth a visit. Good value for money too.

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Kim Kennedy . 2024-03-08

MORE AT Google

We stayed in a signature plus room, it was lovely, the staff are exceptional, the bar areas are so cosy as it the restaurant. The food was also excellent

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Alexandra Karney . 2024-03-02

MORE AT Google

We’ve just left our stay from the Archangel after an amazing nights sleep there. Our room was gorgeous with the most comfy bed I’ve ever stayed in and a gorgeous free standing bath tub. Such lovely amenities and the staff were so attentive and friendly. Breakfast was included in the price which was extremely reasonable and the food was absolutely gorgeous (10/10) - I would recommend the smashed avocado. The restaurant was equally as amazing with a fabulous open fire and once again - such lovely staff. All in all we had the best stay and would definitely come again. The only thing I would say is that there was no parking but there is a long-stay car park close by called the Cattle Market Car Park which was perfect! Thank you for a lovely stay and for being so accommodating !

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Rachael Johnson . 2024-02-24

MORE AT Google

Got taken for valentines. Loved it. Lots of history and modern bars. Quirky rooms and friendly staff.

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Amanda Holdford . 2024-02-19

MORE AT Google

First time visit for our anniversary and we will be returning ten fold! By far one of the best meals I've had in a long time -pie of the day was amazing, beautiful buttered veg and delicious gravy. Husband had the fish and chips, again absolutely spot on. We had a slight issue where the drinks order came wrong (soda water rather than lemonade) but that was the machine needing refilling and was soon rectified. Brilliant experience, staff were attentive yet relaxed. 10/10 will be returning soon.

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Amber Butt . 2024-02-18

MORE AT Google

Lovely stay at the Archangel, gorgeous architecture great food and the staff were very attentive, Luke was lovely ! Will definitely be back

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Samantha Jefferys . 2024-02-18

MORE AT Google

Had an amazing stay at the Archangel the room was fantastic. We had dinner and breakfast which were both superb. The hotel itself was beautiful a very old building with tons of character. The bath in the bedroom ( big enough for two 😉) was fantastic the best bath we have ever had. The staff make this place!! The assistant manager Mike was first class, warm, funny, accommodating, nothing was too much trouble. Thank you we have had the perfect stay to celebrate my partners “ big” birthday. ❤️

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Louise Kent . 2024-02-14

MORE AT Google

A lovely, super tasty lunch with exceptionally attentive and friendly service. Would return anytime and highly recommend. Thank you for a great experience! :)

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K T Marton . 2024-02-12

MORE AT Google

Great meal and beer and 25% off👍

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ELIZABETH JONES . 2024-02-08

MORE AT Google

Only popped in for a couple of pints.

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Steve Lammin . 2024-02-05

MORE AT Google

What a stay over - only one night will be more next time!! Our whole experience was tops! From staff on entering and throughout our stay were so friendly and helpful to the food which was so well prepared and presented. As for the “Full English” breakfast it could not have been better. Congratulations to all at the Archangel and thanks so much. Tim & Lin Bristol

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Tim Gibbs . 2024-02-04

MORE AT Google

The rooms are extremely well furnished and cared for. The service is impeccable. The location couldn't get any more central. The history and interior is exquisite.

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R P . 2024-02-02

MORE AT Google

Something of a triumph of style over substance. Stayed as a hotel guest, a big attic room with free standing bath but radiators didn't work, no milk on tea tray, laminate floor squeaks at every step, mattress collapsing somewhat. Can't fault the restaurant food but we were gobsmacked to be told at 9.30 (6 in our party) that the restaurant and bar was closing at 10.00 as it was 'so quiet' and we would have to get out. The bar was humming and people were still comkng in however. After some Frank exchanges, and some negotiation, the manager relented but it made for an unpleasant atmosphere at the end of what had been a good night.

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Keith Thomas . 2024-01-07

MORE AT Google

Went with my wife for dinner on Wednesday 03rd January, for the first time. Friendly and professional staff, very good service, food was excellent and unique ! :) We will come back with the rest of the family

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Guillaume Darmon . 2024-01-07

MORE AT Google

It's a real gem. You need to treat yourself.

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Jo Bujak . 2024-01-03

MORE AT Google

My wife and I were booked in to The Archangel as we had a "VIP Giraffe Experience" booked at Longleat. We decided to stay over two nights - 22nd & 23rd November - in order to also see what Frome was like! Our stay at the hotel was great and our room was very comfortable and spacious. However, what really made it for us were the staff and the wonderful food - dinner and breakfast - and it felt like we had been away for more than the two days! We would like to thank Mike - the Assistant Manager - and his team for looking after us and our needs met. As and when we return to Frome - which was very picturesque and lovely - we will certainly be knocking on the door of The Archangel! Marilyn & Pat

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Patrick H . 2023-11-26

MORE AT TripAdvisor

Cannot fault the Archangel in any way. We had the most amazing meal, The staff were very attentive and friendly. I’m already looking for any excuse to eat here again.

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JCF1986 . 2023-11-12

MORE AT TripAdvisor

We stayed here on the 10th. The other reviews I feel are unfair. Yes the rooms are a little tired in areas but ours and our friends rooms were immaculately clean and the for the price the room was value for money. The full English was great and nothing was too much trouble. The staff were really nice and friendly. If we’re going back to Frome for the night we’d definitely stay there again!

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667suzyt . 2023-11-11

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Not a boutique room as advertised. Small, noisy, poor TV reception if any, no carpet or rug. Food was poor choice, no specials not even fish and chips on a Friday night, not very warm and generally poor quality. Service was fluctuating with some good and some just not helpful service. Trying to book was a trial in itself but eventually booked a double for two and a dog. Then they got itcwrong and charged extra for breakfast and £20 for the dog! Finally Butcombe, they would not allow us to use the loyalty card unless we used it when booking!! Not your finest Butcombe but have been to many others which are far superior. Never again.

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una B . 2023-11-11

MORE AT TripAdvisor

This is a beautiful location and the room was just as advertised! Why the low review? The morning after our visit the breakfast was awful, the one member of staff ( who was lovely and trying her best)was completely overwhelmed, the experience was so far from what we expected, a long wait, incorrect order and pour food. This in itself was understandable with the large amount of covers at the time with minimal staff, what is not ok was the fact that I have twice emailed re our experience with no response. I was not looking for a freebie just an apology and recognition of the poor service, but I have not received a response. Frome is a place we will be visiting often as have family living there, I will however not be staying here.This is a pub with five star prices but absolutely not a five star star service. I have posted this review a month after staying as awaiting a response from the pub or parent company, neither has happened!!

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CandyPetrop . 2023-10-29

MORE AT TripAdvisor

Just ok. Visited here some years ago and was wowed by the atmosphere, building and food but seems to have flipped since. Similar menu but cheaper in quality, thicker, greasier batter, low quality condiments. Food was ok. Sharers we’re not sharer size. Decor is the same as it was 10 years ago roughly and hasn’t been all that well maintained (peeling paper the bathrooms), untidy bar, though the front which is now restaurant style looks nice the warmth and heart seems to be a bit lacking. Friendly enough staff but a lot of young bar staff hanging around with nothing to do, certainly not attending to customers.

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EmmaS159 . 2023-10-26

MORE AT TripAdvisor

The meal was lovely, staff were all very friendly however service was very slow and the entire dining room was lit by candles which looked very pretty but it made it quite difficult to see the menu and with candles behind us on the window sills, I was worried about leaning back and setting my hair alight!!!! Overall nice and worth a visit

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Guide793403 . 2023-10-24

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Booked a table for the Frome market day after wanting to go here before but its always so busy. However upon walking in it was very quiet. Everywhere looked incredibly grubby and sticky. The lovely menu holder out the front also empty so looks like seriuos lack of management going on. We were shown to the dining room then left for a considerable amount of time - a guy was in and out but not really seeing to anyone. Finally we ordered food - although he stood quite far away with his back to us at the till - very odd ?! Other diners then started to recieve their food but all of them said it was unedible (a sunday roast so not sure how you can get that wrong) all meals were sent back so we decided to cancel our order and so did others. What a shame. I really dont like giving bad reviews but hopefully management will see this, take note and make some improvements so that we want to come back one day.

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Titsalena_Bumsquash . 2023-10-02

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We recently visited this pub for an evening meal with some friends. The pub is nice enough and has some quirky features. We ordered our meals and the waitress came to say that one of mains was not available and that I would have to choose another. When the food came we one of the steaks we had ordered to be rare to medium was much more like rare. We then ordered deserts and again one of the choices was not available and a replacement had to be ordered. It is annoying that for a pub that was not particularly busy that two items were not available. We had the same issue when ordering cocktails from their set menu that two cocktails had to be replaced with another choice. To top it all this is a Butcombe Brewery owned pub and they ran out of Underfall lager. Overall an expensive meal for ordinary food.

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Jond0708 . 2023-10-02

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Drove down from oxford for a day trip , wanted a nice place to eat with a garden for lunch .. found this beautiful old pub , loved the layout of the courtyard.. the food well what can I say .. we both opted for the jacket potato with bbq brisket .. absolutely stunning … To also add the staff were very polite and well organised.. tbh the highlight of the day for me

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scott j . 2023-09-15

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Feels and is run more like a youth hostel than an Inn. The staff are friendly and mean well, but lack experience and ultimately the venue is a ‘drinkers pub’ with rooms. This means that the rooms are noisy, mostly accessible off a busy courtyard full of tables and groups drinking who you need to push through to access your room. The venue overall is worn out and a bit dirty. Service was poor (even though the staff are friendly) with us waiting 30mins for a breakfast drinks order to be taken and then another 45mins for a poorly cooked breakfast to arrive which we left and found a cafe instead. We did contemplate walking out of breakfast but it became a bit of a joke to see how long they could actually take to bring 2 breakfasts! I really wouldn’t recommend staying here.

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Matt R . 2023-08-29

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Had one drink in this establishment at 5pm in the afternoon. 1 Pint and a Half Pint of Estrella £9.80!!! Two lovely Chaps sniffing substances in the toilets. AVOID!

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Anders1978 . 2023-08-05

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Welcomed to be told that there had been sewage issues from the heavy rain. Room was damp (there had been excessive rain but even so). Breakfast was terrible; Just lacklustre service . Only shining light was the barman who served us late at night on return from dinner

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jsmith330 . 2023-08-04

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Quirky pub with very friendly staff. Nice to sit out in garden area. Room was fine - although could do with a few improvements: it was a bit dusty and shower dripped, plus only one set of towels (only noticed late at night do no pint asking for another set then!). Lively vibe in the pub - food was ok: some dishes better than others. Same for breakfast - the smashed avocado on sourdough with poached egg wasn’t sourdough but fairly cold muffin with barely any avocado and hard eggs. Best part of the pub is the helpful and accommodating staff - a couple of staff members were really great.

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Leanne T . 2023-07-22

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The hotel was so lovely and quirky. The rooms were very large and nicely equipped, and were very clean. I guess the only down side I could say was that there was no milk sachets available on the tea and coffee area, but that didnt ditract from us having an amazing stay. The staff were so lovely and helpful. The food was really good, we had dinner and breakfast and really cant complain about anything. Will definately be back.

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charlottehI8278CZ . 2023-07-21

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Lovely setting, disappointing food. Beautiful pub garden and great range of drinks. However, we were truly disappointed with the food, it looked lovely but was cold (roast and pasta dish). There appeared to be lots of staff and yet very slow service and bar regularly...

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Kate C . 2023-07-09

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We booked this hotel for our anniversary for two nights with breakfast. So we had to check in at the bar. Lady was pleasant and showed us to our room. We were at room no1 which was the best looking room looking at the pictures...

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Kirsty J . 2023-07-04

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Called in for drinks . My wine was fine but the place is not good needs a good clean and paint as the place looks very grubby. This is why I chose not to eat at this place .

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Wendy G . 2023-07-04

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Whilst wandering around Frome , we liked the look of this pub so stopped for lunch . The decor is quirky and interesting with a great outdoor space . The food was ok , if a little underwhelming.

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Jason S . 2023-06-20

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Communication is awful, stayed here in Jan for one night, room was nice had a bath in the room, no shower gel, nothing to wash with. The noise was awful, for a room that cost over £100 I didn’t expect to be awake all night,...

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Sophie T . 2023-03-20

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We came down to test the water on 01.03.2023 after an awful experience in August last year and hearing about the change of hands to Butcombe, We were hoping for a change… What a change it has been, The Landlady is the most accommodating woman...

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NorthStar29209253014 . 2023-03-02

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We booked on 29th January and informed them that it was for a special birthday meal on 23rd Feb. Lunchtime. At 2 pm on 21st a person called me to say my booking was cancelled due to kitchen closure. I was rather surprised as this...

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Jill S . 2023-02-24

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My girlfriend and I came here for a Saturday evening meal, the food was delicious, especially the steak. Karmann was delightful and served us brilliantly. Well worth a visit and they do 20% Blue light card discount which was an added bonus!

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marcustJ1611IG . 2023-01-23

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Booked on recommendation of a friend, delicious food and fabulous service. Bonus of 20% off with blue light card which we didn’t realise until we arrived! I would recommend taking cash for tips as I’ve heard that the majority of the service charge goes to...

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em5494 . 2023-01-22

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Sadly having visited this hotel two years ago and had a wonderful meal, my wife and I thought we would stay at the Archangel for the weekend only to be disappointed from the moment we arrived, service overall and the hotel room was of a...

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Pathfinder283687 . 2023-01-15

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Reading other people's experiences, a lot of the negatives seem to be based around service. It was quiet when we visited, so maybe things would be different on a busier day. Our waitress was friendly, prompt and attentive. The only criticism that resonated was a...

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BorlottiBeans . 2023-01-04

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Do not stay here if you actually want to sleep. I get that when booking a room in a pub you expect some noise in the evening. Having seen that the bar closes at 11pm I was anticipating some disturbance until midnight perhaps. Not 5...

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Katieanna1980 . 2022-12-29

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