Costa Coffee in Mendip

Staff alway polite and friendly

The staff are always very cheerful and friendly. I think this Costa might have the cheapest Americano, £2.75. The ambience was peaceful but I it was late Saturday afternoon.

It was very nice and not too many people about

Friendly staff, clean, good coffee (consistent with other Costas). Cake options to price as expected; over priced. But if you fancy something then they always have something. I do think some sound proofing might be warranted, as oh boy are some of the machines loud (but this is at every Costa)

A very quick visit today. Excellent service . Wife had breakfast tea, I opted out on this visit, will make up for it next time. Despite only two staff members on duty, service was very quick and friendly

Good experience and good coffee - all of the staff were welcoming and professional. (three ladies working on the 10th July at around 11.00am) The store was clean and tidy and the tables were cleared as soon as a customer left. These ladies are a credit to your business.

Friendly staff assisted us. The cake I had was good. I went for cheese cake but they didn't have any. Atmosphere was nice.

The staff deserve a lot of credit as they always have a nice chat and a laugh with me. The service is consistent and speedy. If they read this they’ll know me as “Mocha Man” 😂

Still clean and tidy with polite staff, great coffee and, most importantly, no dogs.

As always, a delicious coffee in clean and ambient surroundings. The staff are just brilliant being cool, calm and collected even under pressure when a queue forms. They are extremely likeable and always polite.

Good tasting coffee but I think it's high in caffeine which doesn't suit me.

The staff are bright and friendly, always welcoming .Tables are kept as clean as possible on busy days. A relaxing experience with great tasting coffee ☕️

The girl working today at 3pm was absolutely lovely & she was cleaning constantly keeping everything spotless! Excellent experience

Nice facilities, attentive staff, good coffee. I would go there again.

Coffee well made for a chain offering, staff lovely.

First time visiting this costa. I have come here to enjoy some hot drinks whilst working on my laptop. The staff didn't even great me and then proceeded to rudely ask me what I wanted. Whilst I was trying to order my drink she then continued a non work related conversation with the other member of staff. The colleague who served me had an aggressive manor and ruined my trip to this cafe before I even sat down. I proceeded to look for a CLEAN table - to which I had to clear myself. Overall the WORST costa I have ever visited. I will not be coming here again.

Had a coffee and a slice of pizza best part of a tenner asked for small big don't know what the large is must give you a flask to take the rest home 😀

An old favourite, now modernised sensitively.

Always use A J Renolds. Friendly happy service.

Love Frome Costa Coffee Friendly staff and a welcome hot drink

We enjoyed a lovely cup of coffee with friends

Only dropped in for a drink , very cosy

Probably one of the best Costa Coffee I've ever been too. Danielle (with the Elsa style hair, as observed by my die hard Frozen fan daughter!) served me and prepared my drinks like some sort of Coffee Ninja. Her speed, accuracy and attention to detail made the experience great. This girl deserves a pay rise and I wish every Costa had one of her!

Brilliant place Staff are friendly and helpful

I frequent this costa branch a lot - the coffee and food standards are always consisitant. The staff are always friendly, with good banter and a smile. The store is pretty much always clean, tidy even when busy. The downside is the main door is very heavy to open and doesn't self-close, which in the winter causes a draft at the front of the store and can be quite distracting.

Extremely friendly and kind staff. Could be a tad cleaner but the staff's friendly personalities make up for it. A special thanks to Josh who made me feel super relaxed and happy after a stressful day at work:)

Nice and relaxing place for a coffee and a chat. Really friendly staff. Only negative point is the toilets are a bit of a state. The flush button in the wall has broken off.

My favourite coffee shop in town……friendly staff, very clean inside.

The staff are always super-friendly. Normally have a latte, but with the scorching weather, we had the mint choc chip and strawberry and cream frappes, which went down well, although a bit on the expensive side. The toilets smelt really nice and looked clean. My only gripe are the seats, which look a little on the stained side, but then they are quite busy.

Good place but not cleanest ever

Always friendly staff no matter how busy they are

Seems like Costa Frome have a new team of Batista's and they are all super lovely! Lovely atmosphere....and thanks for the free toffee pennies! ❤️

Friendly and welcoming staff. Great range of hot and cold drinks on offer as well as savoury and sweet snacks

Can't fault it, we pop in every Tuesday and the staff are always so lovely and helpful when I'm in with my 2 kids. Thanks team Costafrome!

Nice place to meet up for a nice cup of coffee and a natter

For a chain coffee shop one knows what one will get, but it's a good product in comfortable surroundings.

It's a Costa so you know what you're getting. The bring your own cup bonus scheme should be extended.

Nice staff and a cozy feel to it.

Fast and efficient. Great tasting coffee.

Friendly staff who had time to explain also the new options. Usual excellent selection of snacks and drinks. Thank you to Hollie in particular for her patience.

Lebbo staff members who play the geezer by asking rude questions, actually went in here apparently a bit unworthy in a slightly creased t-shirt (polyester and not wisest to iron) and was promptly asked if I'd camped out overnight by a sour dough faced ginger munter, I can be content however knowing a creased t-shirt can always be changed, unlike her made for the army mediocre face!

I liked it. Nice size and cool on a baking hot day. Friendly staff. Coffee usual high standard expected. Why not 5*? Only 1 small outside table I like to watch folks walk by: good views blocked with signage.

Kindly served us all(cyclist group) before closing last Sunday. Very helpful. Usual decent offerings available.

Run out of choices of food before Dinner time.

Two of us went in for coffee, the restaurant was nearly empty so we got drinks and went to sit at a table in the window. OMG! Two people trying to sit at a table for three, that hadn't been sanitised since the last patrons (whenever that was). You can't sit there, we might need it for when three people come in. Go and sit in the poky dark corner at the back where the tables for two are. (This the manager, the people on the counter had been lovely). If you don't want to even try to provide pleasant service then maybe you need a job where you don't have to. And if you're reading this and think that I should have told them at the time rather than sounding off here, believe me they knew full well I was very unhappy about it, but still insisted. Next time I'll use one of the many great independent coffee shops in town.

Good friendly service track and trace staff happy and bubbly good coffee and cakes I will be coming back soon both me and my wife

Very rude and untrained employee approached me and bluntly stated that these seats are for patrons only, if she had waited 2 minutes or taken note that a patron was ordering 2 drinks this confrontation could have been avoided. Drinks were binned and I will not go back.

Treated like a vagrant, whilst sat outside awaiting my partner who was inside ordering coffee a large employee came out and rudely explained that these seats are for customers only, if she had bothered to note that a customer was in the premises ordering 2 drinks this rude confrontation could have been avoided, customer service needs work, drinks were binned and I won’t go back.

Its a Costa so you know what your going to get. This opens when most of the other independant shops are still shut in the morning and its right by the busstop which is handy. Gregs is round the corner and cheaper and a Coffe No1 round the next corner. Frome has a big independant vibe so if its not too early or your not waiting for a bus, I would check out the independant coffee shops over a chain but it has its place.

Friendly staff, efficient service.

Friendly helpful staff!! It's a Costa in lockdown so really isn't much else i can say 😆

Throughout this pandemic, Sammi & her team have been cheerful, hardworking and kind to customers. The place is spotless - all the team constantly cleaning. Thank you for being little rays of sunshine amongst the dark clouds!

Great place to go great drinks as well and a great atmosphere

Best coffee in town and very helpful lovely staff

We have coffee here every Saturday and always admire the young manageress who whizzes around doing a bit of everything and expects her very busy staff to do the same. Always a friendly reception. Well done Costa.

The signs say “making a cup of coffee is an art” and “our baristas handcraft every costa coffee”. Presumably at 2.30 on a Tuesday afternoon they have neither artist nor barista on hand to make a filter coffee. Maybe they should change their name?

Visited Sunday and got for just after opening, lady who served us so friendly and took the time to talk to us. She really is an asset to this place. The first Costa I have been in where the toilet is clean!! Of my Costa experiences certainly a better one.

A quick coffee stop whilst I was running errands As always great coffee and great staff My only criticism is the dirty tables they don’t seem to cleared quick enough

It is Costa - basic good place, with a wonky wi-fi. Easy to get too, warm and cozy. Our usual place when were in the market place.

Staff are very helpful and able to predict how you like your drinks. Very bubbly and will definitely come here again. Great Costa coffee and well made.

I usually love Costa but this one is t the best by a long way! I understand they are busy but there are always dirty tables with loads of used cups etc strewn around. The other thing that puts me off even going in the place most of the time are the outside tables, they are always occupied by people smoking with their stinky dogs lying by the tables!! The smell really puts people off going in. Get rid of the outside seating please Costa, not good!!

Always friendly staff,food hot and tasty, the only down side is sometimes service is a bit slow. Good coffee

Usual good service you’d expect in all Costas Big winner for me? Staff have no issues shooing out the lingering bunch of 10 or so troublesome teenagers huddled around one drink, well done

Es gibt den bekannt guten Kaffee sowie Kuchen, Snacks und 2-3 Convenience Gerichte (Pasta). Service freundlich und hilfsbereit.

Always receive a very efficient and friendly service when either dropping in for a quick coffee, takeawy or longer with friends puting the world to right over a caramel Latte!!

went for a coffee and cake with my mum and a member of staff there is very rude and made me feel so out of place all because I am her sons ex I think she is meant to be a manager there

We visitors on a Sunday lunchtime, and service was a little slower that expected, but only because there appeared to be only one person (Richard) doing the lions share of the work... the other members of the team appeared to be less than efficient, (I may be wrong though), Richard on the other hand was clearly doing the work of 3 people, and he was holding his own, and that is why we have given a 5 star review. Food and drinks were lovely as always.

really nice costa staff nice a bit pricey but good for costa toilets very very clean yet busy i would recomend the chilled strawberry and white chocolate

Yo voy a un montón de autopista Costa de High Street, la mayoría son muy conforme con personal bien capacitado. Sin embargo, esta particular tienda regularmente me ocasiona problemas tengo que comentar. Cosas como la leche mal estar preparado, servido en una taza China cuando la orden es un tome. Personal confundido y contradictorio que ha de guardar por algún tiempo, quizás en algunos momentos o desbordado.

Me fui con mi esposa y dos amigos que un día después del Festival de Glastonbury terminó. La tienda tenía una larga cola de gente y las mesas estaban cubiertas de vasos utilizados y platillos. Tuve que borrar algunos de mesas, así que teníamos un lugar para sentarse. La muchacha pobre detrás del mostrador estaba tratando de hacer lo mejor posible. No era en absoluto de tarifa, en ella, pero ella todavía producida la mercancía. Bien hecho a ella. Tengo que dar servicio, pero pobre no es un reflejo de la señorita que estaba trabajando duro.

Efficient service by really friendly staff, good coffee and cakes, clean loos. Only drawback is the umbrellas are broken!

Often head into here if I pass through Frome and you can't go wrong with there extensive range of coffees, though I tend to stick to a regular Americano which does enough to get me through the day. Great staff and good coffee at a decent enough price.

Costa is a nice cafe to go to meet up with friends, but there are better (non-chain) cafe's in Frome that I would prefer to go to. However the staff are friendly and the hot drinks are wonderful. The food isn't very good and cakes are often dry.

We had a pleasant experience today. It was very busy and the staff were doing a great job without getting flustered. Excellent service well done frome Costa

It is so lovely to go out somewhere and actually see how hard the staff are working. Usually Costa staff are lazy and make rubbish coffee but staff are happy to make to your discretion and always happy to correct mistakes. Regular coffee shop, love it!

I have never met such rude staff, I don't expect to walk into costa (leek) and for the male employee to say "oh for f*** sake" and to be followed by another member of staff whilst laughing say "you could of said it quieter" I have never felt do uncomfortable in my life and do not expect this kind of customer service in the future. and this is not the first time I have received bad customer service, I don't expect to be looked up and down and laughed at and would consider more polite employees in the future.

Don't usually go to a chain for coffee but popped in as we were driving through. Service was slow but not a problem as the barista was on his own with a long line waiting. He was calm, friendly and knew what he was doing. Coffee so much better than some of the burnt stuff served in many cafe's. Really good flat whites to take away - would have a coffee in next time.

Went to costa to catch up with friends can't fault our drinks or cake. Only think staff could keep tables a bit more clearer and clean high chairs. I used baby wipes to clean a highchair and the table and even took the tray to a member of staff

This Costa is handy for me as I live about 100 yards away but I've never had such slow service in any high street coffee ship before. In the last week I have queued and then left before being served 3 times as the service was so slow it was almost completely non existent. I generally prefer the independent coffee shops anyway but sometimes I just want to grab a quick coffee on the way home. There is nothing quick about this Costa. The coffee is ok. The staff are ok. The service is just awful.

After a walk around Frome we thought we,d pop into Costa for refreshment-now it was approaching 6pm so we enquired whether they were open and they said they were so we ordered our drinks to have in - no sooner had we all sat down (and not even sipped the first mouthful)when another Costa employee came up and said that it was COMPANY POLICY to close at six and therefore could we therefore drink up perhaps in 15 minutesSorry Costa but we did enquire before we were served ,the place was empty bar one other person (i wonder why now with hindsight!!)and perhaps you had better remember you are a service industryMy advice to all you folks visiting Frome is to go elsewhere and get SERVICE with a smile and not some Corporate line My advice to Costa is that the coffee business is VERY COMPETITIVE and customers will vote with their feet. i certainly won't be back

Saturday lunch time. Never seen so many staff in a small Costa before. 6 behind the counter. Think there may have been two or three trainees. They were falling over each other a bit. No queue as such. Latte was average. The espresso was burnt a little. Burr grinder needs re-calibrating for a finer grind. Freezing cold inside. In fact colder inside than outside

Ideally situated in the market square. This Costa is exceptionally clean and the staff are all very friendly. Always busy and a friendly atmosphere

I'm quite a regular to costa and that is because the staff are very friendly and helpful nothing is to much trouble. The food is good quality and the beverages are delicious!! Well done!! :-)