Waitrose in Mendip

Parked in store car park, noticed cafe so decided to return after a visit to cathedral etc Returned at 1pm on a Sunday to find that the new quiche that was advertised on all tables was out of stock as were the next 4 different things we asked for off the menu board. Including jacket potatoes! Last time I looked Waitrose sell potatoes? Offered no suggested alternatives, poor service considering cafe open for another 4 hours

There's generally some sort of deal for card holders, eg £1 for a muffin, but on the last two occasions the coffee order was wrongly prepared. The regular size coffee then gets poured away (wasted) while the correctly ordered quantity is provided. Sloppy counter service.

Called in recently about 2pm for a quick light lunch. Service was quick. The offer for soup, a hot roll and a drink was excellent. The Chicken broth was hot and very tasty. Being a Waitrose card customer, we were entitled to 20% off the cake of the day which was fresh and delicious.

In a rush? Avoid. I read “first hour free” so dashed in for a quick shop. Delayed by the technically inadequate ‘self serve’ - took me at least 15 mins to scan my shopping with repeated need for assistant attention- and was therefore just under an hour before back at my car. Too bad. Had I been there 10 mins earlier I would not have been charged. The parking notice says ‘must obtain ticket’. My bad. I had never been there before and was not familiar with this system - but I will certainly never be going back again.

I thought, according to the national press, that Waitrose had asked their customers to carry on wearing masks when shopping. This I was more than happy to do, whilst shopping in the Wells branch today this advice doesn't seem to have reached their staff. Two members of their staff, one who spoke to me and the other assisting on the self checkout weren't wearing masks. With such close customer contact I would have thought for their own safety they would have worn masks. I would have said that quite a large proportion of their customer base are over 65 so are more vulnerable to Covid and mask wearing for the staff should be more than encouraged.

Food cold and undercookedwould definitely never use again disgusting long wait for sub standard service and food

This store is not particularly big but provides a good range of product. It houses a substantial area devoted to fresh flowers

Fantastic service. Cheerful chatty and helpful staff. Coffee very good. Worth going just to be cheered up by the staff!

Did not feel welcome the staff were very rude and not helpful at all and they are not wiping the trolleys due to the convid 19 crisis didn't offer any anite bacrial stuff and also I was asked for Id and I am 28 they didn't serve me my beer I was not happy with the shopping the pizza we cooked it was dropping when it was cooking in the oven it was highly discusting and me and my partner didn't feel welcome at all we are very unhappy to have shopped there for the first time

Oven not working due to short staffing, so no hot food. Very few wheat free options. Just a few cakes to choose at 4.30pm. You could not buy a proper meal. The staff were polite though.

Whereever we travel in this country we always look to stock-up on arrival at a Waitrose. Bit miffed at the start having to pay to park the car. After 70-odd miles in the car, first stop the loos. Not as expected, just two disabled cubicles. My wife in one, me in the other - both stank abyssmally despite claiming to be "inspected regularly". Once a week is regular! Bah! So to the cafe (it's 11 a.m.) and of our first three choices none were available nor were any of the cakes being offered as a "freebie" with each drink ordered. The soup was available although the staff had to ask TWO others what it was one of whom pointed out that they had no rolls! Despite all of the requested items being on sale elsewhere in the store, the cafe staff were only allowed to use their own stock which, clearly, was heavily depleted!!!! When we ginally found a manager she did, indeed, refund our parking and gave us a small gift voucher promising to do better next time. Even if we lived locally there would NOT be a next time. Why should we expose ourselves to such dreadfully poor service?

On a Sunday morning we called for coffee. The staff were industrious, efficient, polite and friendly, working in complete unison. We had two Americano coffees, croissant, and sourdough bread toast with marmalade. The short but enjoyable experience was great and I fully recommend Wells Waitrose Café.

My husband and I went into Waitrose cafe in Wells for lunch as most of the local cafes were full. We both chose a toasted chicken and bacon toastie and a slice of cake with a pot of tea. The tables were dirty and when I picked up my toastie it was only toasted on one side and the other side was bread. It felt very light so I opened it and there was next to no filling inside. Having paid £5.25 for this toastie I thought it was absolutely disgusting. I was offered a replacement but was totally put off by that point!! I was given a refund but I won't be revisiting.

I was here on holiday with my family for the Christmas period and upon arrival at our holiday home we found there was no highchair! We went everywhere looking to buy one to use for the rest of our stay,but with no luck I popped into Waitrose and explained to the lovely guy at the welcome desk my situation . He was so lovely and went above and beyond to try and help me . There was no highchairs to buy in store so he kindly got one from the cafe and said I could borrow it for the rest of my stay and return it on our way home . So I just wanted to say thank you so much Cam 😊 such a lovely thing to do for us . Hope you had a great Xmas . Thanks again 🙌🏼 😊 x

Have visited Wells Waitrose in the past and started to notice then cleaness of the place was going down hill. Today I was pleasantly surprised on how nice the store looked. Lovely clean loos and restaurant areas.

Larger than expected in smallest city in England Recommend you use self check scanners Parking adjacent and you have to pay for parking but if you take half of ticket to check out it is refunded

The cafe here has nice coffee and lovely fresh bakery items all at very reasonable prices. Worth checking out.

What a lovely surprise! Fresh tea in a china pot, clean spacious tables both inside and out, and friendly staff. We had just tea and cakes to break our long journey. Free parking, or rather - the parking fee refunded with a minimum spend on shopping. I had a simply delicious cherry and almond tart. I recommend this. My wife enjoyed a generous slice of coffee and walnut cake. We lingered at an outside table in the afternoon sunshine and relaxed. This is the way that afternoon tea should be enjoyed. Well done Waitrose and thank you to the two delightful staff who served us.

We found this car park easy to find when visiting Wells for a few days. Having a rental car and not being used to the complicated parking rules here in the UK, we decided to park here in safety. You can also get partial refund if you spend more than £5. (Bottle of wine - sorted)

Good stock choice, large isles and the usual Waitrose quality staff. Clean toilets. Large (pay & display) car parks - short and long stay, with cost refunded with shopping. Parking can also be used by non shoppers for the town. Convenient, central location. Nice cafe.

The scones for sure are better somewhere else. The meals and other foods in the Waitrose cafes are also pretty average!

Wells no está bien señalizado cuando se trata de dirigir a un aparcamiento. Pero el uno al lado del supermercado Waitrose es, y está a unos 10 minutos a pie de la catedral a través de la plaza del mercado. Cargos por la primera 2 horas de aparcamiento son canjeables en tienda con un pasar.

Terminamos en Waitrose. ¡Qué error. Los precios aquí son demasiado alta - 3 libras. 50 por un pan! El precio no era muestra ni indicada en la envoltura, pero como normalmente pagar £1. 50 para un pan de calidad similares en otros supermercados, supusimos que sería aproximadamente la misma. Hay otros supermercados calidad en Wells, sugiero que ellos utilizan, sus productos son tan buenos y el aparcamiento es gratuito, no hay necesidad de lucha para encontrar cambios antes de salir de compras.

Aparcamos aquí durante nuestra estancia en Wells, ya que no tienen aparcamiento incluido. En el Parque a 6 libras de alto nivel. 50 por 24 horas. Se aplican cargos 9. 00 a 18. 00. Aparcamiento aparcar por la noche, pero está cerrada a las 10. 00 ish puede recuperarse un poco de dinero por compras en Waitrose. Es seguro dejar el coche allí.

Can't get excited by it. Cafe available but it's not really much different to others. Nothing special.

Hoy visitamos Waitrose para desayunar, mi dios me lo una experiencia horrible. Pedimos el pequeño desayuno que incluía beicon, salchichas, tomate, huevos y pan tostado. Pedimos muy amablemente si me podía cambiar el tomate para judías (había alubias con otros elementos en el menú) pero me dijeron que no estaba permitido, sin razón particular dado. Entonces me preguntaron qué era la selección de huevos y me dijeron que sólo admiten huevo frito no era nuevo este (huevos revueltos en el menú con otros elementos). Entonces me preguntó qué la razón era ser arreglado y después algunos me dijeron que lo era cambiar el valor nutricional de la comida, aunque no se declaró en ningún sitio.

Café Café, bonito y razonable y delicioso desayuno caliente. Te puedes sentar fuera, si el tiempo lo permite. Servicio bastante lento en las horas punta, pero siempre se puede hacer sus compras de primera.

Un buen té y café de calidad y una buena selección de tartas y aperitivos. Las mesas están bien separadas y están limpios y ordenados por el personal.

Called in for a coffee and a portion of chunky chips. Coffee was very nice but the service was slow. Chips were lovely and hot but not that good. Would recommend for coffee but not for the chips!

Most of what you need from Waitrose and adds a good choice to Wells. Park your car and claim the cost back, go into Wells Saturday market for a couple of hours and then do shopping on the way home.......

Nice new Waitrose but the cafe is rather depressing ! We just expect better from Waitrose, after all M+S Stores support nice cafes ?

Great store to grab a couple of sandwiches in you are going out for the day and want to take some with you.

This is my local/closest Waitrose and I've shopped there regularly since it opened so I know it very well. I think the previous review criticising the parking charge is unfair. It's not the biggest Waitrose, in fact it's quite small, which means that sometimes you can't get everything you'd like. I think this is because Waitrose also built the brand new TWO storey public car park alongside it (on the site of the previous single storey council car park which was always impossibly full particularly on Saturdays)... so I would guess the store size was sacrificed to provide much-needed public parking in Wells. The public parking charge of minimum £1.10 is competitive alongside other public car parks in Wells. If you spend £5 or more in Waitrose (not difficult) you get this refunded. I'm also pretty sure that it says on the payment machine that you have to spend £5 to get your £1.10 refunded. If you are not shopping in Waitrose (it's used a lot by tourists as well) that's what you pay. I think this is absolutely acceptable. I like this store. The staff are friendly, and the parking is extremely convenient (and under cover which is rare for a supermarket).

I paid £1.10 to park my car in Waitrose car park, Wells, safe in the knowledge I would be refunded against my shopping purchases right? Wrong! On completing my shop I was told I could only get my parking refund if I spent £5 or over. Nothing in car park telling me this. £1.10 added to my loaf makes this a VERY expensive store.

Other waitrose's are much better - could have been because we went quite late at night, but the floor staff did not seem interested, the coffee cup supplies were down and the customer service desk was unattended. Till staff were really nice though.

Everything you would want. Best thing is short and long term parking with lift, cafe and toilets. Nice and cool - a respite from the heat today. Pleasant stuff. Reimbursement parking fee if you spend certain amount. Well worth it.

I love Waitrose! It happens to be my supermarket of choice when at home, partly because it's within easy each and also because of the pleasant shopping experience. I was desperate for a quick snack when I first visited the restaurant area in Wells. They had unfortunately stopped serving hot food for the day, but a steak sandwich was an excellent substitute. This place is always clean and, even when busy, the staff seem to have time to serve you as if you were the only customer they have.

All the usual suspects. Food and drink, ingredients and home ware, fresh stuff and preserved stuff. All of decent quality, many of which, frustratingly, are not found at other places. Ours was a small holiday shop and we found plenty to interest us for preparing a couple of cooked meals at our temporary rented home.Quite interesting to experience hordes of homeward bound children from the local secondary school descending on the car park where many parents were waiting. Bear in mind that this could gum up your exit for a while around 3pm!

An excellent place for long stay parking... free for disabled... and not far from the City centre for visiting other shops and the Cathedral in Wells.....then very good for supplies to take back to our hotel.. Thanks

Easily accessible store, nice range of outdoor items on sale too. Good for pit-stop if passing through the city. Coffee always good especially when it's free with loyalty card!!

On a visit to Wells we parked in Waitrose car park as we planned to shop here and the benefit was two hours free parking.As My Waitrose customers we also got two free coffees with our cake.The cafe is reasonably large and we were able to get a table easily.Toilets are limited and we had to queue but at least they are free.If you are visiting Wells this is a good central base to park and everything is well signposted so you can't really get lost.

This is a time when bureaucracy over-rides common sense! We were hoping for lunch and chose scrambled eggs on toast. However no gluten free bread! So offered to buy my own bread and would they toast it. But a manager needed to be found and asked and eventually said 'no' because there might be nuts nearby (nuts are fine for me) or glutinous crumbs in toaster. SO, I said I would take total responsibility for potential crumbs.THEN they discovered that we could not have SEOT because that was the breakfast menu! Time to breath deeply and count to 10! So we had a coffee and went our way. Not a good experience in customer relations or modern catering!

Reasonable sized Waitrose supermarket but car park is pay and display!! Arrived during school out time about 3.30 and the car park was like kids playground! Shop OK nothing special

We parked in the car park to do some sightseeing as it is only 10 minutes to the Cathedral. Two hours free if you shop so worked out nicely.

Thought I'd give this cafe another go with my Wife this time. We had to share our table with the previous occupants left overs despite me pointing it out to the expressionless waitress. Very expensive for what we were presented with : fatty boiled bacon, mushrooms soaked in grease, hard tomatoes, spicy sausage for breakfast??? Bland bread and flavourless butter , One portion of butter served in a ramikin and the other thrown in a cracked milk jug (see photos). Rude staff, poor slow service combined with apalling food means that the only way I'll be going back is on a gratis invitation after the above matters have been addressed.

If you have visited the bishops palace and in need of refreshment ,pop in here .it is well off the main street so it might take some finding .It has small cafe with seats in and out and serve a small menu at not to bad a price .Very helpful staff and the food good. get there soon as it gets very busy.car park there costs so may be better to park elsewhere.

I visited the Waitrose cafe for breakfast and have to say I was disappointed. The service was slow with the queue held up by customers just having free coffee! The staff were friendly and helpful but the service both at the till and in bringing the food was slow. The breakfast itself was disappointing, cold toast, cold stringy bacon and poor presentation, not what I expected at all from Waitrose. Given the choice of independent cafes and eateries in Wells I would not make the mistake of eating here again.

The internal cafe is very similar to others inside this familiar and famous upmarket super-market chain. This branch is a few minutes walk away from the main shopping area and the cafe is to be found a sharp-right turn inside the main entrance. There are plenty of chairs and due to large windows a lot of light floods in. My coffee and scone was quickly served (a rarity in Waitrose's for some inexplicable reason) and the scone tasty. All considered, it comes recommended.

Gran variedad en productos cárnicos, verduras y más para toda la familia. De Navidad cuentan con excelentes productos para la cena y para regalar.

This Waitrose is easily accessible off Wells by pass and has a large car park. It is quite a small supermarket but has everything you could possibly need. The cafe is excellent.

Stopped for some food after a hospital appointment, food average quality but expensive. The waitress serving the food was very rude and unpleasant. Tables were dirty, cutlery was dirty, no salt and pepper on tables and napkins rationed. Come on John Lewis surely you can do better than this?

So, of course you can get everything a supermarket usually offers. The main difference here is you can find speciality ingredients on a regular basis. Some of the staff are a little indifferent if I am honest but that does not stop me from going to Waitrose on a regular basis

Been shopping here amongst other and they are now comparable with othersStaff are friendly, prices on a lot of items are cheaper than other outletsTesco's in wells is rubbish. Ex shoppers have gone to waitrose and the Morrisons, nobody shops there. They just use the car park for going I to Wellz

Had breakfast here. Good pancaces. Nice staff, reasonably priced and a nice cafe all in all. We shall come back

Extremely over rated, extremely over priced, pretentious and very poor quality, definitely not a reliable source of food. My "large" breakfast didn't even have equivalent to one proper slice of bacon, the egg was definitely not free range (I have chickens so know the difference, hash brown (singular) was cold, beans over done, tomatoes sour, my Daughters hot chocolate was cold. Doing normal toast rather than pretentious sour dough nonsense was an issue for them. Needless to say I will not be returning, am very disappointed and would not recommend them.

Waitrose as good as ever but great idea to partner it with public parking for visiting rest of Wells. Walking distance from everything. Reasonable parking charges some of which you can recoup if you end your visit to Wells by spending £5 or £10 in waitrose buying your picnic !.

Went into Waitrose on arrival in Wells and found that they had a coffee shop and also they would refund my parking charge when I paid for my shopping. The staff in the coffee shop were so helpful and friendly and we were soon enjoying coffee and cake. The staff member noticed a £10 note left under the chair of a lady who was eating. She collected it from the floor and gave it to the lady who was overwhelmed by her doing this as she had not noticed that it had fell from her pocket. I also noticed how the member of staff also helped a couple on another table who were struggling carrying the tray. Thank you Waitrose and the coffee bar staff

As someone who does not like shopping anywhere , I must admit that shopping at the new-ish Waitrose in Wells comes as close to a positively enjoyable supermarket experience as one is likely to find. Without exception, all the staff we have encountered have been cheerful and eager to help. Waitrose also encourage you to go there with the offers on coffee and newspapers , so it is a cost effective alternative to the other competitors in the area. It is, however, a little small for a supermarket so occasionally does not have the more esoteric products that I am sent out to buy, but usually the shopping mission is completed satisfactorily !

At first I thought waitrose had stolen the former carpark, but they built a 2-storey one over the shop so no spaces were lost. Very busy on sayurday, but efficient polite service as always and reasonable selection for a not very large store.. Long term parking on 2nd floor with rebate at till. Take stub off your parking display ticket to the check out to get rebate

Great little waitrose with all the groceries you would need. What else is there to say about Waitrose?

I wouldnt really bother to review a waitrose cafe normally as it would increase my ratio of 'poor' reviews considerably as i have yet to eat in a good one... But Wells is particularly bad.the small cooked breakfast for nearly £5 comprised 3 soggy and minute strands of streaky bacon that a xmas turkey would have rejected, 2 small slices of grilled tomatoes and 2 eggs( nicely cooked!)NB i swapped my sausage for another egg.As the bacon was inedible due to it being a fat-fest I was still hungry after my 2 eggs and tom slices.Waitrose.. This was appalling... Take a masterclass from Morrisons breakfasts.

This afternoon I sat and had coffee and a snack while my family shopped. Before I could sit at a table I had to pack used dishes onto a tray and put them at the corner of the table to make room. For the next hour I watched as people did the same and some tables got so full of trays they couldn't be used. Some customers cleared tables themselves and took the full trays to the staff at the counter but the staff still didn't clear tables and at one time I counted at least six members of staff just talking at the counter with no customers waiting.This was at 1515 in the afternoon. The cafe is really nice with good quality food but this afternoon so many potential customers walked away.

usual Waitrose but the staff are absolutely delightful - they cannot do more to help. A real pleasure to shop here. The wonderful staff in the wiine section deserve special mention - Glen, Louise and the other fantastic guy. Simply a joy to shop here - and I do not like supermarkets, which shows that it is personal interaction that works ........

This super Restaurant is prominently featured directly in front of house it has outstanding service and an exceptional choice of food simply reflecting the Brand Waitrose. The tables are very well spaced and it has a bright and airy feel to it .They provide table service voluntarily and they expect you to be satisfied not much can go wrong with this combination. The only small downside is that it can be so popular at busy times you cannot always get a seat , also it is so enjoyable customers take their time and are slow i would say even reluctant to leave , what a joy this is something so good and so polite no one wants to leave .

The staff are very good and they always help you. The food is always fresh and the range is good to. I love shopping in the un rushed atmosphere.

It is a joy to visit this cafe. Great food and drinks and customer service par excellence!Highly recommended!