Delivery
Pickup
Outdoor
The best restaurants in Burham, Eccles and Wouldham Tonbridge and Malling South East
13 Restaurants on GastroRanking
Delivery
Pickup
Outdoor
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93 Opinions in 1 websites
Updated Review: A few weeks ago, the community manager at FireAway Wouldham reached out to address my previous experience, and I have to give credit where itâs dueâshe made a significant effort to turn things around. She not only offered a refund for the disappointing orders but also invited me to re-review the store by placing a large order for six people. While there was a small hiccup with a missing side, the pizzas were much improved and enjoyed by everyone. To make up for the forgotten item, she personally drove the missing side and an apology pizza to my home, which was an impressive gesture. Itâs clear that theyâre making strides to improve, but I canât overlook that this was part of an effort to redeem themselves after a poor first impression. That said, the progress is evident, and Iâm tentatively increasing my rating from 1/5 to 3/5. Iâll definitely be back on my own terms soon to see if this improvement continues, and hopefully, I can raise my rating further. For now, itâs promising to see the team taking feedback seriously. âââ Previous Review: I ordered from FireAway Wouldham last Tuesday, and the experience was a total disappointment from start to finish. First, my order was delayed by 30 minutes, which wouldn't have been an issue if someone had contacted me. Instead, I had to sit in the restaurant area waiting with no updates. When I finally got my pizzas, I was shocked at what I received. The first image shows whatâs advertised, and the second is what I gotâliterally four pieces of meat on it. I thought it might have been a mistake, but when I opened the second pizza, it was the exact same. It looked nothing like what was advertised. I called to ask for a refund, but the staff memberâwho was clearly newâsaid he was âtrained to put that much onâ and that 'it has onions and peppers so it's not like it's empty.' He also said he couldnât give a refund without the boss calling me back, so I gave him my number. Itâs now been over a week, and Iâve heard nothing. Iâve been ignored by the team at FireAway Wouldham, and Iâm left completely disappointed. This is not what I paid for, and itâs certainly not whatâs advertised. Avoid if you want what you pay for.
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150 Opinions in 1 websites
Booked on line Nov 23rd for a booking on 9th Dec. Had immediate confirmation. Received reminder 2 days before. We arrived at the restaurant we discovered it was all boarded up and looked like it had been closed for months. Website still up and taking bookings
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84 Opinions in 2 websites
Ordered sweet and sour chicken and chicken chow mein, portion of sweet and sour was tini, chow mein was a good portion but had no taste, like spaghetti with chicken. Portion sizes here are an absolute joke and barely any sauce.