Fireaway Wouldham in Tonbridge and Malling

I ordered from FireAway Wouldham last Tuesday, and the experience was a total disappointment from start to finish. First, my order was delayed by 30 minutes, which wouldn't have been an issue if someone had contacted me. Instead, I had to sit in the restaurant area waiting with no updates. When I finally got my pizzas, I was shocked at what I received. The first image shows what’s advertised, and the second is what I got—literally four pieces of meat on it. I thought it might have been a mistake, but when I opened the second pizza, it was the exact same. It looked nothing like what was advertised. I called to ask for a refund, but the staff member—who was clearly new—said he was ‘trained to put that much on’ and that 'it has onions and peppers so it's not like it's empty.' He also said he couldn’t give a refund without the boss calling me back, so I gave him my number. It’s now been over a week, and I’ve heard nothing. I’ve been ignored by the team at FireAway Wouldham, and I’m left completely disappointed. This is not what I paid for, and it’s certainly not what’s advertised. Avoid if you want what you pay for.

I ordered my food ,then they said card machine is broken but other people paying by card i get cash wait for 45 minutes and then they said they forget my order. I was in shop front of them waiting . Totally rubbish

I order pizza they make the worst pizza i ever had…🤮 Crispy as a papper really not happy with the stuff and with pizza..😑 Bring BOBBY back🙏

**From all the team at Peters Village Dental** As a frequent customer, I can't recommend Fireaway enough! Our team at work has made this our go-to spot, and it's no wonder why. The pizza here is simply exceptional—authentic, artisan-crafted, and made with the freshest ingredients. Every bite bursts with flavor, from the perfectly crispy crust to the rich, tangy sauce and high-quality toppings. But it's not just the food that keeps us coming back; the customer service is absolutely top-notch. The staff at Fireaway consistently provide 5-star service, ensuring our orders are prepared quickly and accurately, even during the busiest times. They are always friendly, accommodating, and genuinely care about their customers' experience. Whether you're grabbing a quick lunch or ordering for a group, Fireaway delivers excellence every time. Highly recommend for anyone who loves great pizza and outstanding service!

Great service and staff - our local pizza place and a constant favourite!

Don't pay their staff. Manager swears. Food 3 months out of date In reply to the restaurants reply: Not at all. We have proof of the manager swearing and belittling staff. Plenty of delivery drivers are owed a lot of money. I won't go on too much, but maybe if this particular fireaway doesn't want all those secrets exposed, then maybe start acting in a professional manner! Please get off your high horse.

Unfortunately we've tried Fireaway Wouldham twice, both times it has been extraordinarily late with no communication. This latest time the order came incomplete, the delivery driver said they will be back with missing items but didn't return. We won't be ordering again, despite the food tasting really nice, it can't make up for the appalling service. Numerous attempts to call and no answer.

The pizzas are amazing, friendly service and quick delivery too. Absolutely the best pizza place around. Wouldn’t go anywhere else!!

Really kind staff , I came in just for a coke zero to boost my energy back up and to get out of the rain and they was so nice and friendly and the place looks very clean and tidy and the music was good too.

Pizzas are really good. They are a bit pricey, so worth looking out for offers. We've ordered delivery a few times now and has always been on time.

5* every time. Service is absolutely spot on 👍🏼

Great pizza and chicken, very friendly staff!

Tom was brilliant, advised me on what pizza to get, it was absolutely delicious. Can’t recommend him high enough. Big chain pizzas are nothing compared to this. Wouldn’t buy a pizza anywhere else now

Ordered for delivery. Tracking on app doesn’t work, delivery pretty slow. Food was stone cold when it arrived. Overall pretty disappointing. Would not recommend delivery.

Best pizza and chicken! Always really friendly and helpful in there too, thank you

Pizzas are incredible and so fresh, the milkshakes are amazing and the vibe is awesome.

Fantastic service by Bobby at Fireaway Wouldham. Always so friendly when we visit and his pizzas are consistently amazing.

Amazing food and excellent customer service. Definitely try their milkshakes!

Love the music , people are so friendly And THE FOOD IS THE BEST ESPECIALLY THE COOKIES !! 🍪😁

Amazing, delicious pizza's and friendly staff!! The place is nice and clean. I have lots of allergies and I've never had a problem, they always ensure my order doesn't get cross contaminated with anything I'm allergic to. Definitely would recommend the Wouldham branch of Fireaway!

Beautiful food as always staff in there always in good spirit and very helpful . Lovely clean place and always a good bit of music in the background . Would recommend to anyone .

Really enjoyed this well done lads 👏🏼👏🏼👏🏼👏🏼

Great staff,tasty pizza,niammy milkshake!Will be back again!

Great gluten free base , one of the best we've tasted.

Tiago is the best Best pizza ever

Lovely fresh cooked pizza. Nice and clean venue. Plenty of selection and good deals. Friendly staff.

Great staff.. visited couple days ago on my break...had pizza and chicken peices with parmasan and garlic. Lovely.will pop back again

Fireaway Pizza is the best and fast growing in the UK. Fresh dough, you can see the staff making in front of you. What’s not to like?

I had a meal here and it was bloody perfect. It was my birthday too. The team are exceptionally friendly and I have to say, the garlic chicken strips were on par with the pizza, which itself was knockout. Plenty of toppings and cheese which is what it's all about. Big ❤️

Fresh pizza for a decent price- can’t complain!

I judge a place not just for how they do when they do well, but how well they do when things don’t go to plan. Due to some issues with delivery, my order arrived late and cold. The driver was very apologetic immediately accepted fault (good character) and the lovely lady on the phone (Lauren) was very kind and sent out another order. She even sent out another portion of chicken even though I said I’d eaten them as I was hungry from waiting. The chicken was absolutely delicious even cold so they do lovely sauces, and they’re properly generous with their toppings unlike other local pizza places which I’ve used (including big names).

Bobby always goes above and beyond Very polite friendly and helpful best pizza and milkshake going P.s love his vibe !

Bloody delicious, we both ordered 12" pizzas and barely 4 slices made it out of the car park. Friendly, chatty staff, good ingredients, great base, all cooked to perfection. Nom.

Absolutely amazing food!! Staff were really friendly when we arrived and ordered!! Super accommodating!! Would 100% recommend, will definitely being going back

Atmosphere 5 stars boby is the highlight in this branch definitely deserves some recognition he's always helpful and spot on would highly recommended

Ordered a meal for delivery. Received a pizza instead of a calzone, additional ingredients missing from another pizza and a side was missing a sauce. Emailed a complaint twice and never heard back. Then contacted on Instagram and was told we would receive a voucher, that was a month ago, and still received nothing. Back to the more reliable dominoes we go!

Ordered my pizza tonight for collection. Received two delicious pizza, cooked perfectly with a crispy base and lovely toppings. Definitely recommended !

Usually Fireaway is great, but with this branch when you order over the app, you'll go to collect it to find that the food is lukewarm - where's the hot hold? It's so important to keep the food hot for the customer, otherwise the flavour and texture goes downhill big time. If you order straightaway to pick up immediately I'm sure the food is better but otherwise they apparently don't take steps to keep your food warm if you're ordering online. For me that's a huge disappointment.

Staff really friendly and helpful!! Fun vibe with the music on. Would recommend to a friend.

Great food and great customer service from all of the staff there

1st time trying tonight really enjoyed it the man who served me (the manger I think) was really helpful and excellent service will definitely be back

Tom and Bobby were amazing, the service was great and the atmosphere was great. Food was so hot and recommended food options. Fast service. Vegetarian pizza Meat feast Chicken strips Milkshakes Cannoli

Friendly staff, great service, quick cooking and its really good pizza. Price is also pretty reasonable.

Very nice tasty pizza, great service , lovely milkshakes will definitely be back

Proper pizza, proper tasty, proper fast. We had a pepperoni pizza that was cooked to perfection. Then a lovely Nutella pizza and took some amazing Cannoli to take home. Staff are really friendly and the place is spotless.

Hi just had an order from you and there is no way to contact you as your phone number goes elsewhere if someone can contact me that would be great as it was incorrect. Thanks David

Nice place, great people, amazing food! Try the chicken strips! Omg!

My go to pizza place from now on! I tried the Roma pizza and it was delicious

What a lovely addition to Peters Village. Staff are very welcoming, professional and friendly. Pricing is very reasonable. It is your proper Italian pizza place. Probably one of the best pizzas I’ve had. My husband and I demolished our 12” pizza in about 5 seconds. Will definitely be back for more. Also.. what a genius idea of make your own pizza.

I'm not really a fan of pizza but hubby loves it so we thought we'd give Fireaway a go! It was absolutely delicious! One of my favourite takeaways now!

Place is really nice. We ordered kid's Pepperoni pizza and I can not describe how tasty it is! Surely will come here again! The staff is very friendly and polite and you could tell that they are trying their best. The idea of serving kid's pizza is amazing! I am sure this place will develop and improve in the area :) Thank you!