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4.5

Based on 464 opinions finded in 2 websites

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Nº 73 in 339 in Tonbridge and Malling

Nº 12 of 80 Other cuisines in Tonbridge and Malling

CUSTOMERS TALK ABOUT DISHES WITH..ladymustcoffeebeautifulchocolatecakeoldcream

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One of the best, most chilled cat cafes I've been to. Having a restrained amount of people on at one time is clearly good for the cats, who are very sociable and relaxed around people. Much better than busier cafes where cats tend to hide from too many people or too much noise. Reservations required and food is simple and well presented. Looking forward to going again!

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Sophie D . 2024-11-01

MORE AT Google

Really peaceful atmosphere, friendly staff with lots of extra bits of info about all the cats, and the cats are all well kept and very content! Had a great time, good food and a fluffy friend to sit next to 😸

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Sadie Wheal . 2024-10-29

MORE AT Google

Can’t go wrong with the cutest and occasionally cuddliest cats. Such a great atmosphere and chatty staff. Highly recommend the top cat hot chocolate, as long as you finish it before the cats try to eat it! 🐱 Very affordable for an hour in the best company 🐈

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SoonieThe Cat . 2024-10-27

MORE AT Google

Really amazing place to go and staff were incredible and funny. Certain customers ruined the vive tho

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Dean Heal . 2024-10-27

MORE AT Google

Had a lovely day in the cat cafe. Would go again darlings 😌✨️

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Izy Bob . 2024-10-27

MORE AT Google

Over priced for what it is with a tired and run down cafe, moody staff and awful coffee.

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Jasmine Dobbie . 2024-10-27

MORE AT Google

The idea is nice but…. The place is very tired and run down, with moody staff and awful coffee. £10 pp to enter with a ‘free’ drink but most drinks incur extra charge. Waste of time and money.

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Jaz . 2024-10-27

MORE AT TripAdvisor

This place is the most amazing place I've ever been 😻😻😻

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Katie :D . 2024-10-18

MORE AT Google

I think they should review the prices, €25 an hour per private area? It does not include anything, it is very expensive, and it is per person. Is the cat going to talk to me or what? I went to a Cat café in Finland and it cost me €5 a ticket. It discouraged me a lot because the entrance is already expensive and then you also spend inside to consume... For €25 it is better to go to the biopark..

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ju . 2024-10-10

MORE AT Google

Visited for Mothers birthday with our young children (6-4). No drama with booking, very accommodating, nice little place tucked away close to station and car park. A range of cats some.whom sat with us on laps, even climbed on shoulders. Thoroughly enjoyed the time and will.cedrainly be visiting again. Thanks for the experience.

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James Hill . 2024-10-10

MORE AT Google

Delightfull. The cats are adorable, and the staff is very friendly

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Némie Howland . 2024-10-06

MORE AT Google

I didn't eat anything so just had a drink. The cats were doing their own thing and one in particular jumped on my shoulder and had a little nuzzle. I really enjoyed it and am glad that the cats are safe. They are all beautiful cats and friendly staff.

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Lisa . 2024-10-02

MORE AT Google

Really lovely cafe with very well behaved cats! Food was great too for the price 🙂. Highly recommended if you fancy a slightly different lunch 😁

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Oliver Eve . 2024-09-21

MORE AT Google

Booked an afternoon slot for the "Alice in Wonderland afternoon tea" on Saturday with my partner, and I have to say it was absolutely brilliant 👏 😀. We loved every minute of it. Had a lovely set up when we arrived, our table was decorated to a Alice in Wonderland theme, including four pots of sweets!! lovely, friendly, courteous staff greeted us. The food was gorgeous, especially the milk shake! As you can see in the pictures, we didn't leave much on the plates lol. It was nice to know the money we spent, (and it has to be said it was worth it,) all went to a good cause to help all the rescue cats that are housed there. All in all a very pleasurable, relaxed experience was had by all, would highly recommend trying this to anyone.

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Michael Burr . 2024-09-15

MORE AT Google

This is my first visit to paws and won't be my last. All the cats were such cuties and the welcoming committee of the cats Prince and Kitty were so adorable. Staff were also super attentive without being intrusive which is such a big thing in making the experience so much more than a visit. I had such a great time here.

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Matt S . 2024-09-09

MORE AT Google

Had a lovely lunch with my mum at Paws Cat Cafe in Tonbridge today. Lots of friendly, happy cats who wander around freely or sleep happily next to you. Had fun playing with cute Sushi. We had delicious ham and cheese toasties and lattes and chatted with the friendly staff who answer any questions about the Cats who live there. Highly recommend for a chill out hour.

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Carolyn J . 2024-08-27

MORE AT TripAdvisor

Had a Wonderful Hour with the cats! Staff really helpful. Great time, we will be back for Afternoon tea. Many thanks👍

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Linda Wallace . 2024-07-08

MORE AT Google

I have passed this place loads of times, finally went in today The cats are well looked after and they choose whether to interact with you or not. I had a lovely cheese scone and cold drink. It's a great idea and the £10 entry fee includes a drink and a lovely way to spend an hour. It helps with their costs to look after the cats who are all rescue animals

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Anne Murray . 2024-06-25

MORE AT Google

Lovely place to hang out with some cats for an hour or so - 20 of them when I went; very friendly. Good menu to choose from - nothing too complicated since you're eating around cats (which will nosey around your food, especially if there's cream involved) Staff are friendly and will answer any questions you have about the resident cats or anything cat-related. Can definitely recommend a visit if you like kitties, coffee and cake.

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Amie * . 2024-06-21

MORE AT Google

I was taken there yesterday afternoon for a belated birthday tea , with my two friends, and I can not rate it highly enough. The cats are amazing , so well looked after , loved and cared for, and you can see how happy and settled they are. The staff are very friendly and it is obvious how much they totally understand the cats and their needs , and they love them to pieces. And their well being is very important to them, and they make sure that the cats are well respected by the customers and not stressed . My friends and I had the best time , and we will definitely go back. I can not recommend it enough . And the benefits for your mental health and general well being by being with the cats and in the cafe are priceless. Thank you PAWS WE LOVE YOU ALL 🥰❤😻 see you soon xxxx you deserve all of the success and recognition in the universe xx

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Tina Jenner . 2024-06-16

MORE AT Google

Recently visited paws cafe and had a lovely time. Really friendly staff, yummy food and most importantly so many happy cats!

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Dominique Jackaman . 2024-06-11

MORE AT Google

Visited Paws for the 2nd time last week. Both times have been amazing. This is such a lovely relaxing experience. Very good choice of food and drinks. I tried the lavender lemonade and Grandson had the biscoff milkshake after our lunches. Was very yummy. Lots of lovely friendly and happy cats wander around freely, jump on laps for cuddles, or sleep next to you, like Frank the white one, who slept happily next to my grandson all the time we were there. The staff are very friendly and obviously adore their cat family and could answer any questions about them. I would recommend this cat cafe to anybody and will definitely be returning.

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Carolyn Jackaman . 2024-06-11

MORE AT Google

Really wanted to enjoy this place but really the cats just don't seem that happy. Take away the cafe side of it and you'd see a hoarder cat situation where the cats are not getting their needs met. It's a small space for so many cats (I have 2 and they have more room and a garden) they just didn't appear to be thriving. I could smell the litter box room half way up the stairs, just imagine having to go toilet in a room that smells that badly. They pride themselves on the cats not being adoptable but that was the saddest part. This small cafe is there 'forever' home.. the cats were mostly younger cats who will never get to experience a peaceful existence with their own family. Can't help to think they picked younger ones to avoid potential vet bills. Overall I left feeling bad for the cats and not feeling like they were in a great environment but more an accessory for the owners to make money from.

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Eden Ralls . 2024-06-10

MORE AT Google

Very disappointed.The place are very dirty.I notice nobody cares about cats.Just business.Never go back

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Cris . 2024-06-07

MORE AT Google

If you want a relaxing place, then I would definitely come here. Cats,cakes and coffee what more do you need!! All the cats are rescued and have a wonderful life at the cafe,food is delicious and all the staff are very friendly and eager to answer any questions!!! A lovely place to take children, and one of the only cat cafe to allow children under 10! Which is very excilent to educate and show how to treat animals in a safe and calming environment! A must go to place!!!

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Megan Woodgate . 2024-05-24

MORE AT Google

I have lots of difficulties and problems so hearing a cat cafe i thought what a great idea, i came up with my career to visit the cafe, when i arrived i saw the price 10 to enter, that is a lot but i thought okay I am here, then i read though the entire list of rules, it didn't allow you to do anything, i saw two ladies in their stiff as a board as they couldn't do anything but watch, is this a cat rescue were you want cats adopted out or a place for your personal cats?, how is anyone meant to see if they get along with a cat is you cant interactive with them. This cafe would be amazing if run properly, the interior was grubby and messy, it is a shame don't waste your time here.

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Calconiea . 2024-05-22

MORE AT Google

Paws cat cafe has always been really good when I've visited. Plenty of cats (the most important part!), lovely staff and straight forward cafe style food. The cafe is laid out well for photography, comfy and there's never been any rush to leave bang on an hour. As of 2024, £10 gets you in and a drink. I feel this is fair value. Probably best to book but I've always been lucky with walk in appointments. I do visit outside of school time. It's a brilliant place to spend a relaxing quiet hour and I'd would recommend the cafe to anyone who enjoys cat company.

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James Girling . 2024-05-13

MORE AT Google

I wasn't there, but I like just like idea of cat cafe. Also I knew about that cafe in my school book :)

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Іван Свириденко . 2024-04-11

MORE AT Google

First off I’m sure the staff and cats are lovely, have a Tux myself at home, 🐈‍⬛ But I made an accidental booking to this one as opposed to my local with a similar name and tried to get money back immediately as it was still pending from my bank. Unfortunately payment went through and I was unable to get a refund due to their no refunds policy, despite cancelling as soon as possible. I understand they must have lots of cancellations and refunding can harm the business but just wish this was overturned as there’s no way I could make the booking.

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ShyLurantis . 2024-03-29

MORE AT Google

A wonderful place to visit with amazing staff and cats. If you just want to relax with the cats while they nap, play or investigate the new person having a coffee in the shop, then this is the place. The food is good but I came for the main attraction the cute kitties. Great job Paws Cat Cafe

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Stephen Johnson . 2024-02-28

MORE AT Google

Incredibly rude staff. May I suggest reviewing how your staff communicate rather than being rude to customers, again and again. Clearly this cafe does not wish for repeat customers.

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C . 2024-02-28

MORE AT Google

We loved are afternoon here today and are afternoon. We really enjoyed it epically as we come to Tonbridge from Morden in Surrey for mainly for cafe and to see the lovely cats you have.

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michelle godden . 2024-02-27

MORE AT Google

The twenty cats who run this cat cafe are friendly to customers whilst they manage their human staff. Always worth a visit!

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T.L. Wainscot . 2024-02-18

MORE AT Google

The cats are delightful and the staff are lovely and accommodating!

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Isobel Brown . 2024-02-18

MORE AT Google

Such a lovely place to visit. Wonderful cats and amazing staff.

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vivien sadler . 2024-02-16

MORE AT Google

Paws Cat Cafe is like a chilled space for cat lovers. Walk in, and you're instantly hit with good vibes and cute cats roaming around. The menu's got tasty treats for all. The cats here are a cool mix of playful and laid-back, setting a super-relaxed mood. The staff is as friendly as the cats, making it a really easy going spot. Whether you're a cat enthusiast or just looking for a unique, feel-good time, Paws Cat Cafe nails it. Seriously, it's the place to be for some furry therapy and good times. Paws Cat Cafe is not just for adults; it's also child-friendly, providing a safe and delightful space for young cat enthusiasts. The attentive staff at Paws Cat Cafe enhances the experience, embodying friendliness and knowledge, creating a welcoming atmosphere for visitors of all ages. 🐾😺

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Ellie Boakes . 2024-02-06

MORE AT Google

Great place - lots of friendly staff and outstandingly friendly and welcoming staff. Make sure to book ahead, especially with children, as this place is quite popular. Drinks are OK.

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Evgeny Kopunov . 2024-02-04

MORE AT Google

We had a great visit to Paws. The team are very friendly and welcoming. The cats are lovely. The ten year old I was with has requested a repeat visit with immediate effect.

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Lucie Phillips . 2024-01-23

MORE AT Google

Highly recommend. Excellent caring staff, lots of friendly cats, we came from London and it was well worth the trip. Thank you!

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Benjamin Puckering . 2024-01-21

MORE AT Google

Lovely atmosphere and great food, the cats look well maintained and relaxed.

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Lena Janczak . 2024-01-17

MORE AT Google

Nice place to come just to relax if you like cats thank you

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paul lindley . 2024-01-13

MORE AT Google

Such an adorable cat cafe! All the cats and so cute and you can tell how happy and relaxed they are. The staff are all very friendly and helpful, you can tell how much they genuinely care about the cats

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lacey . 2023-12-06

MORE AT TripAdvisor

Great little local afternoon with well Looked after cats

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Georgina Hudson . 2023-11-28

MORE AT Google

Really enjoyed meeting the cats. They all look well cared for and happy. We had lunch which was very nice. Highly recommend.

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Joanna Coultous . 2023-11-08

MORE AT Google

What a lively cafe! The cats are extremely well cared for and have plenty of places to go if they are fed up of the 2 legged ones. There were several children there- all following rules. The staff were brilliant at introducing the cats, esp to younger visitors and an elderly visitor. We had multiple snuggles with various cats. The coffee was passable but nothing more, cake/biscuits were basic. They could do so much more on the catering side. Toasted sandwich was underwhelming. My friend said it had very little taste. That said, we’ll be back. I’ve bribed my Mum that when she recovers from hip surgery, we’ll visit this cafe.

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J C . 2023-10-28

MORE AT TripAdvisor

Took my daughter for her 10th birthday. She loved it, she asked when we next go back to do 2 hrs instead of just the one. She absolutely loved the cats, especially Mango. She thought Sushi was a really pretty cat and Frank was nice. Service was great, everyone was nice and welcoming. Even showed Hollie which cats liked which toys. We will be back.

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Terri Warner . 2023-10-26

MORE AT Google

Wow, what a lovely place both for the human loving cats and the cat loving humans. Staff were friendly and food was good. Loved the themed teapot/cups . The resident cat profiles were fun and informative. Our hour slot was fun with so many kitties. Candles on a slice of cake was a lovely touch for our daughter. Thank you . We will be back.

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Antonia Hand . 2023-10-16

MORE AT Google

This place was full of furry cats (obviously) and was a great experience for me, and the service was good and the staff were very friendly and chatty. However if you’re looking for a fun afternoon out but with good food, I don’t think this place is for you. The milkshakes were watery and plain, they didn’t even taste like what the menu said. The coffee and hot chocolates were the same. The scones were hard and my clotted cream tasted like a very cheap and bitter version. Even though the staff make the rules very clear, there were still people picking the cats up and my cousin even got scratched by one of the tabby cats. I’m sad my first cat café experience was not as I expected it to be but I hope you can improve your food because of my review.

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Millie Gidney . 2023-09-24

MORE AT Google

A lovely cafe full of delightful cats and delicious food and drinks.

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Sharon Saunders . 2023-09-24

MORE AT Google

I took my two-year old in here for a quick 30-minute session, and let them know she’s a little afraid if cats get too close. They were really friendly and encouraging with her. The blonde lady in particular came over many times to introduce my daughter to each cat. A fun little cafe.

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Chris H . 2023-09-12

MORE AT TripAdvisor

UPDATE (Response to reply): Disagree all you like, this review is non biased and what has been observed. As for your no children's policy, perhaps familiarise yourself with your own website - it's the FAQ section to save yourself some research time as I'm sure you're very busy fixing all the broken climbing apparatus since our last visit. It was a shame of a visit really - all I can suggest is not to visit during half term or on weekends. The place was filled with children running around and annoying the cats, making them distracted and standoffish. Bit of a shame considering their "No Children" policy? At one point a child P'd off a cat to the point it lashed out at the kid and made him cry...great now we had crying screaming kids during our visit. It's also in disrepair and dirty, the poor cats need brushing and room to move around on furniture that isn't half falling apart. Theres no forethought for the cats either, no climbing apparatus' no tunnels, it all just looked thoughouly boring to be totally honest...I really wanted to rescue the cats from the cafe! You all need to take some serious pointers from the London cat emporium, who have done this with significantly more success.

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Charlie . 2023-09-02

MORE AT Google

Lovely little cafe! Staff and cats are so friendly

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Julia W . 2023-08-27

MORE AT Google

Had a lovely time today at the cafe with all the friendly cats The tea was lovely and strong plus the home made scone was delicious

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Kim Cheong . 2023-08-25

MORE AT Google

Unfortunately I can't say we saw any happy animal there,many cats visibly depressed and just helplessly stare through windows with only thought in their eyes- would we manage somehow escape "paridise"? Probably not,never the cafe owners implemented double door locks to prevent any attempts to escape,lifetime prison sentence without parole board or appeal,and poor cats feel it and display it.P.S I saw your comment,we visited in June ,been served moulded carrot cake with tea,the carrot cake been returned,hope you remember now.

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b t . 2023-08-19

MORE AT Google

I visited the cafe last week and had an absolutely delightful experience! When I walked in, I was greeted by friendly staff who did a really good job explaining how to interact with the cats. They work with rescue cats, so not only did I get to enjoy some quality time with the adorable cats, but I also felt great knowing that they're getting the care they deserve. The cafe itself is cozy and homely, providing a perfect space for both the cats and visitors. I loved how there were hiding spots for the cats, giving them the freedom to relax when they wanted to. The dedication to their well-being truly warmed my heart. Frank will always be my favourite 💕

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Caterina . 2023-08-13

MORE AT Google

I went today with my daughter and husband and had such a lovely time! I've only been to one other car cafe in London but preferred this one as it seemed more homely. Kitty was our favourite as she came to greet us straight away and the relationship she had with her daughter, Allie was just beautiful. It was an hour's drive for us but I would definitely go back! It was also great to see sufficient vegan options. Thanks for having us!

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Helen . 2023-08-08

MORE AT Google

It's the second time I visited and once again I was so impressed by how the welfare and happiness of the cats is central to the whole enterprise. It is quiet - only a few guests so as not to overwhelm the cats and lots of fun things for the cats. There is also a large room upstairs for cats and staff only. This is for cats who do not feel like being sociable at any given time. They have a nice folder explaining the history of each cat. It was touching to read that one cat who did not like being in the cafe consequently now lives with the owner. Thank you for your care and for a great experience.

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A W . 2023-08-06

MORE AT Google

Took my son today. He absolutely loved The whole experience. He is autistic and obsessed with cats. The staff and whole atmosphere was relaxed and welcoming to everyone. He was welcome to walk around, stroke the cats etc, with no looks or pressure / interference from the staff. They were however happy to talk about the cats names etc and make us feel very welcome. Cannot Recommend highly Enough. Fantastic experience. 5***** well down for setting up such a fantastic idea.

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Benjamin sports gamer Hughes 2 . 2023-08-02

MORE AT Google

Lovely cats and smily hosts but the space is a bit worn out (think 1990s office vibes) and it feels a bit close. Expensive for what it is (£10/person, includes a drink), but it was pleasant enough and we enjoyed some good cat snuggles.

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Anna Coughlan . 2023-07-28

MORE AT Google

I have been to Paws Cat Cafe a few times. I really like going in, the staff are lovely, cats are lovelier. It is pretty relaxing to be there, it feels like a stress reliever whenever I've been able to pop in. The food is really nice imo, especially their cake slices. Usually thats what I get with a soft drink. I recommend going to give Paws Cat Cafe a try, it's a very nice experience. Very nice. I'd recommend booking a spot ahead of time.

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HA “Animangamer” HA! . 2023-07-17

MORE AT Google

This is a lovely place and if you love cats I highly recommend it. The staff are friendly and regularly check that everything is fine. I would strongly recommend booking in advance as they get busy and if you just turn up your likely to be disappointed. Also recommend checking there are no kids bday parties happening at the time you plan to book. Unfortunately didn't do this and there was a noisy kids party next to us who kept hogging all the cats and stressing them out.

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Ricky Fais . 2023-07-12

MORE AT Google

Lovely cake and drink enjoyed whilst surrounded by mainly asleep cats.

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Graham Wootten . 2023-07-09

MORE AT Google

Yet again a lovely visit to Paws (we've been going regularly for years). Would 100% highly recommend. Elaine, Lauren, Megan and all the other helpers do a great job. The cats are really loved and well looked after. Food and drink really reasonably priced. Can't believe the bad reviews from 3 on the same table re: the 2 year old who they bought in for a visit. There's never been complaints before from people with young children. The cats are all rescues and can easily get spooked so maybe not a place for 2 year olds. Lauren and Elaine are always on the customers sides and try to accommodate young children, a lot of other cat cafes dont. Everything they do is in the best interests of their cats. So if there's anything happening that upsets or scares their cats then they're going to speak up. Also the tables have NEVER had sharp dangerous edges so if a 2 year old was sitting nicely and behaving at a table then how would they bang their head??!!! That's not the cat cafes fault.... and if you really didn't like it there why didn't you just leave! I feel those 3 people just wanted something to moan about. I can't just sit back and allow 3 people to discredit a really good cafe that are doing so much to help cats without homes and mistreated cats and who work so hard to make and keep this a good and respected cat cafe. UPDATE* I WAS NOT TOLD TO STICK UP FOR PAWS CAT CAFE, NOTHING WAS SAID TO ME ABOUT THE REVIEWS ON GOOGLE, I SAW THEM MYSELF AND IT WAS MY OWN CHOICE TO GIVE MY OPINION OF THE 3 CUSTOMER REVIEWS WHO ONLY GAVE 1* AS I THOUGHT THE 3 PEOPLE GIVING THE 1* WERE TOTALLY UNFAIR. ALSO IN NO WAY IS IT BULLYING. THE PERSON/PEOPLE IN QUESTION HAD THEIR OPINION SO THE ABOVE IS MINE.

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Julie Dunne . 2023-07-07

MORE AT Google

My family and I always enjoy the Paws cat cafe. Its calming atmosphere and polite friendly owners and staff. Its lovely to beable to sit and eat and drink and have the pleasure and luxury of the cats to stroke. I will always go back when I and my family are able to. The price of entry is excellent and choice of food and drink fantastic. I find it relaxing and calming atmosphere.

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Gina Green . 2023-07-05

MORE AT Google

Don’t take kids! They only accept kids to take money and will only make you feel uncomfortable as soon as you step in. We went to support the charity, fully aware the cats are rescued cats! There is no stopping or preventing a TODDLER from crying!!! The staff member caused more harm to the cats by yelling and panicking. Maybe there is a good reason other cafes who do not allow under 10’s! They obviously have this rule to protect the cats. Total cost for us to sit at a sticky hazardous table for 3 adults and a child, £50. Cream tea is overpriced, we only had one teaspoon and a small bowl of clotted cream and jam between the 3 of us. I understand it’s a cat cafe, but a staff member literally saw a cat eat our jam and didn’t even offer to replace it. Really not worth the price or time, would rather sit in a skip with a takeaway costa. Update (response to the reply) We paid £20 extra for the entry tickets so yeah pretty much close to £50 and also paid for parking. How is a 2 year old affecting your mental health? I have anxiety & depression yet I still treat people with kindness not a excuse to be rude to a customer. It was actually you who made my experience bad you was really rude to me and made a sarcastic comment you made me feel so anxious that didn’t help with my mental health. I also read similar reviews like mine from the past 5 years they also said the same and said they had well behaved children. Even people went without kids left not so good reviews about your customer service skills. As we were paying 6.50 each you should have given us a separate pots and we literally only had 1 spoon of jam to share and you charged me extra for cream when I asked so it’s not like you gave it to me for free. we can all individually put out a review of our experience.

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Nadia Miah . 2023-07-05

MORE AT Google

Update; Wow! You have completely lied in your reply! I have video evidence of my daughter throughout the visit! My daughter the first time yelled “Mummy!” (this being the first scream) and the 2nd time she cried because she hit her head on the sharp table edge. She was sat in an adults chair and her head was nearly the same height level with the table! If you allow children to eat then you should provide child high chair!!! Your cafe is unsafe and hazardous for young children. You completely lied about her not being seated appropriately. You did not ask me for anything, I had to tell you she was bleeding so you stopped yelling at us!! She was crying for 40 seconds!!! I breastfed my daughter immediately to calm her down! You did not even come to check after if she was okay! You have CCTV, please show on here how my child was so terrible????!!!! The worst you ever experienced!!! I have video evidence and if anyone would like to see for themselves how well behaved my 2 year old child was! In your previous 1* comments you have responded back to numerous comments regarding children making noise! You yourself have advised people not to visit on weekends and half terms as it is louder! We did not lie about how much we spent! We spent £20 on entry fee for 3 adults and 1 Toddler, we then ordered the cream tea’s, milkshake and cookies which came to around £50!!! So how have we lied??? You are saying a child needs to stay mute and seated at all times!! Maybe I will visit on the weekends/halfterms without my “disturbing child” to see how quiet it is!!! Every where I take my 2 year she is appreciated and people comment on how lovely and well behaved she is! I think you are a disgusting person to lie about how awful my child was. Yes! We didn’t say anything when we left, my daughter was distressed and I wanted to leave without adding extra distress to my daughter. You also didn’t seem the type of person who could handle any constructive criticism. As I left, I actually spoke with a customer who was present during our visit and she shared her concerns and made sure my child was okay. I believe you are the one that cannot cope in your own environment and maybe you should go and enrol yourself into a customer service course!! You can’t use the poor cats to always defend yourself! I left an accurate & honest review, I can provide evidence. I’m sure this won’t be the last bad review you receive regarding their small child/toddler. Never again!! I feel so sorry for my 2 year old daughter. She is a cat fanatic and absolutely adores cats. She has 3 cats at home; she understands the importance of being patient and quiet around cats. When we arrived she was so overwhelmed to see so many different cats and with that excitement she screamed just the once! I then explained to my 2 year old daughter to sit on the chair and calmly wait for the cats to approach her and she happily and quietly did so. Few minutes later, my daughter injured herself on the table. The table edge was very sharp and she ended up with a cut to her head and lip. A staff member abruptly ran over and started frantically asking me to stop my daughter being so loud. My daughter was crying because she was in so much pain. I then said to the staff member my daughter is bleeding!! She stopped being so frantic and went off to get a wet paper towel. The rest of the duration we sat in silence. My daughter then cried she wanted to leave. I felt very uncomfortable, it is obviously not toddler friendly and they should just say so and make changes to their policy! To add: My toddler was very excited but well behaved. The way I was spoken to was as if my toddler was running around and screaming the whole duration!! She was sat down on the chair eating her biscuit and smiling at the cats. Again to mention that she actually only screamed the once! in the beginning out of excitement and the 2nd time she cried because she hurt herself on the table. Very depressing atmosphere, rude customer service and definitely not toddler friendly!!

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Bima Miah . 2023-07-05

MORE AT Google

Update She maybe nice to other people but that was not the case for us. She was hostile towards us for some reason. To lie about how apparently awful our 2 year old was to protect yourself is just out of order. Then to use others to leave 5* reviews to side with you just shows how awful person you truly are bullying a toddler and her mother. My sister and I left honest reviews and true accounts, but your reply was very personal and personally attacking an innocent 2 year old and her mother. I’m entitled to leave my own review, as you charge per person for an entrance fee. Will not be going back! We booked for three adults and a two year old. Two year old hit her face on the table, she was crying in pain and suddenly the lady at the desk came over immediately, with no sympathy, yelling at a two year old to stop crying! How can you see a toddler with a bruised head and bleeding lip to stop crying? Afterwards we just sat in silence and left shortly after. Have been to many cat cafes and have never experienced this level of uncomfortableness.

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saniya miah . 2023-07-05

MORE AT Google

Me and my family are regulars and the staff, the cafe and the cats are all amazing! Always a warm welcome and such a relaxing happy environment. Thanks to all the staff for everything you do.

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Rebecca Green . 2023-07-05

MORE AT Google

First time visit and had an absolutely lovely time today. The staff were so welcoming and friendly, as were the lovely cats. Well worth a visit

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Giles Fulcher . 2023-07-02

MORE AT Google

Fabulous experience and worthwhile charity to support.

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Karly Bowker . 2023-06-30

MORE AT Google

Delicious cakes and ok coffee. But of course the main attraction is the cats. Lovely relaxing setting and so many very friendly cats.

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Brian Kneller . 2023-06-23

MORE AT Google

Lovely cat cafe, very friendly staff and they do a lovely cream tea with freshly made Scones!

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Adam Nicholls . 2023-05-28

MORE AT Google

What a lovely little experience! All the cats were around to have some kind of interaction with. I absolutely loved Frank the white cat! Wanted to take him home! The staff are really welcoming and kind. I am definitely booking to come back soon! :)

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Sophie Foster . 2023-05-27

MORE AT Google

I visited the cafe yesterday with my boyfriend and had the best time! There are around 20 cats in total which are all incredibly sweet and will come up to you for cuddles and to play. The staff are so lovely and very knowledgeable about the cats. It’s clear they love the cats and the cats adore them. It was lovely to see so many rescued cats being so well looked after and loved. There were good options for food and it was very affordable. The whole atmosphere of the cafe was friendly and wholesome. I would recommend to anyone and will definitely be coming back.

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Ellen Scrace . 2023-05-07

MORE AT Google

If you can't have your own cat go there and give them loads of love. The cats are just adorable, a birthday treat for me, couldn't have been better.

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Gillian Kevan . 2023-04-27

MORE AT Google

Took my 16month daughter to the cafe!With younger children you do need to phone in advance. She loves it here so much she gets so excited and it's a great way to teach her to be gentle. There is a white cat called Dave (i think) he is so good with younger children. The food and drink are reasonable and yummy. The staff are very knowledgeable and friendly. They will tell you all about the cats. We will definitely be back The cats are super cute too. They literally come up to you. Some cats were sitting on peoples laps. If you love cats this place will not dissapoint!

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Jade Blackford . 2023-04-26

MORE AT Google

This cat café, unlike many others, is a really cosy and welcoming place. Throughout the years, we have visited many cat cafés, thus one ranks in the highest places. The cats are relaxed, as they can stay within the café and are not rehomed. That leads to the cats being a family and getting along with each other, feeling more confident. As for the food and drinks: Scones (savoury) are nice, drinks too, even though I did not like the coffee too much (however, I am terribly complicated when it comes to coffee 😅). There is quite a range if stuff you can buy, even cards which were produced by the staff. Recommended.

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P. “Mirela” . 2023-04-19

MORE AT Google

What a fabulous cafe . The rescue cats are all very happy in their surroundings, the staff are really kind and knowledgeable about each cat and their history. Food was delicious and everything is cat themed. Will definitely return it was a lovely experience

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dawn bowling . 2023-04-17

MORE AT Google

What a fabulous cafe . The rescue cats are all very happy in their surroundings, the staff are really kind and knowledgeable about each cat and their history. Food was delicious and everything is cat themed. Will definitely return it was a lovely experience. You can even purchase cat themed items and cat toys

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Dawn B . 2023-04-17

MORE AT TripAdvisor

Spent a wonderful hour here with my husband & 6 year old having tea & cake with the beautiful cats.

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Jennie Kingwell . 2023-04-15

MORE AT Google

This has to be the most amazing cat cafe ever!!!!! The staff are friendly and also so helpful, especially about the cats. Be careful though the cats love to try to take your cake or drink your milk 😉

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shan . 2023-04-14

MORE AT TripAdvisor

The cat cafe experience was absolutely delightful! The ambiance was cozy and relaxing, with cute feline friends scattered around the room. The cats were well-behaved and seemed to enjoy the attention from the visitors. The staff was friendly and informative, explaining the rules and introducing the cats. The menu had a variety of drinks and cake to enjoy while petting the cats. The overall atmosphere was calming and enjoyable, making it a perfect place to unwind and spend some quality time with furry friends. Highly recommended for cat lovers and those seeking a unique cafe experience.

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shibin kurian . 2023-04-11

MORE AT Google

A wonderful idea, beneficial for the rescue cats and lovely for cat loving humans too. One of our group has already booked to take their family!

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Marie Shallcross . 2023-03-21

MORE AT Google

Just do not take small children here. Mine was fine but the staff were very wary. They should be. They love cats. Small kids can be little terrors. But mine wasn't (contained in carrier) but still made to feel awkward. You also have to pay a full hour (stayed 30 mins) since it felt kind of hostile. Tea was fine.

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sea Fearer . 2023-03-15

MORE AT Google

Staff are really friendly and clearly have good bonds with the cats. The cats are super duper cute! Both times I’ve been I haven’t got loads of love from the cats, I think they’re probably just tired and not always in the mood for petting. I’m fine with that because I could just watch cats all day! But just don’t go expecting the cats to want to hang out with you as they might not fancy it. Ive only seen guests be respectful to the cats here (unlike another cat cafe I went to) which is really important. Also it’s only a fiver for an hour - much cheaper than any cat cafe in london and it’s good vibes all round. I’ve had nice convos with other guests both times I’ve been, it’s great to bond with other cat fans 💜 Also we were super late because of a long journey and they were really great and let us share a table so we could stay for the hour which they didn’t have to do so thank you guys! The scones are HUGE and I had one of the tastiest chocolate milkshakes I’ve had in a long time. FYI If you’re vegan there’s limited food options but they had some sweet treats, and they have alt milks.

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Jemma Carew . 2023-03-07

MORE AT Google

Ver nice experience. Staff were welcoming and friendly and cats were calm and looked well looked after. The only thing that can be improved is the coffees. Hot chocolate was nice.

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M A . 2023-03-05

MORE AT Google

The purrfect place for a lovely cuppa some delicious cake all while surrounded by the loveliest cats (and staff) ally and blossom have stolen my heart

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Hannah Ann . 2023-03-05

MORE AT Google

The cats and pepole were friendly but not as much hot drinks here but had time with the cats too

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Amaan Abdullah bindo . 2023-03-04

MORE AT Google

We loved this place ! Cheerful and friendly staff. It feels like in heaven when all those kitties around 😍 All cats looks healthy happy and well cared! Definitely planning more visits in the future! Thank you! 🐱😍

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Karina Shirokova . 2023-02-19

MORE AT Google

Very nice and calming with the cats and also good food and friendly staff

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Amanda Kemplen . 2023-02-12

MORE AT Google

Awesome place, so loved spending time with the cats and the coffee and cakes were excellent

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Sheryll Holmwood . 2023-01-24

MORE AT Google

Lovely to support such a good cause and the staff are super friendly. I’ve knocked of a star as I think seating/ decor could be a lot cosier.

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Olivia Mc . 2023-01-24

MORE AT Google

An amazing place. We can't recommend this cafe more :-)

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Hala Ali . 2023-01-18

MORE AT Google

Amazing atmosphere and very cute cats

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Boomchik . 2022-12-21

MORE AT Google

If you like cats, coffee, and conversation, go visit!

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Matt Davies . 2022-12-14

MORE AT Google

CATS EVERYWHERE miaow they are so cute and the staff make them happy and then the cats make us happy and the food is nice.

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Princess Alyss Ashalynda . 2022-12-13

MORE AT Google

We had a delightful first visit to Paws today. The staff were all really friendly and the cats were amazing! Very relaxed feel, Definitely have the “Top Cat” if you are a fan of hot chocolate! We will definitely be returning in the future, thanks for making us feel welcome.

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Oscar Gray . 2022-12-11

MORE AT Google

Really enjoyed my time at the Paws Cat Cafe. It was clear that all the cats were well loved and cared for and it was an absolute delight to see all their different personalities. I will definitely be returning again soon.

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Michael Cooper . 2022-12-10

MORE AT Google

I went there only because my children love cats and surprisingly it was worthy. Lovely staff and lovely cats

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Olga Cruz . 2022-11-16

MORE AT Google

Best place to come to, if you want to chill and relax. First time I came here and already been twice in one day! The cats are absolutely adorable and definitely coming again!

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shannon wood . 2022-11-11

MORE AT Google

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