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The best restaurants in Stone Dartford South East
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307 Opinions in 2 websites
834 Opinions in 1 websites
We had an awful experience at Cotes, Bluewater on 21 November 2024 in the evening. It was a quiet evening with minimal people inside. We waited for 10 minutes to be seated at the door and was not greeted, we were stared at by several staff who were standing at the front of the bar talking and we stared back to get attention, however we were ignored. Being heavily pregnant, I could not stand up anymore and had to go inside and select our own seats. When we selected our own seats, we were still not greeted again, but stared at again by the same staff who were having a catch- up at the bar. After 10 minutes, someone came over and told us to move, explained I am not moving as I am now conformable and our previous issues at the door were ignored. They were persistent we moved to a more crowded area with lower seats and not conformable for a pregnant person and we refused. Customers should be able to choose their own seats. They seem more interested in getting us to move than greeting us and taking our order. We finally got to the order stage and the drinks and food arrived quickly. The portion sizes were small and overpriced, but we knew we had to order additional sides. Our bill did not arrive after 20 minutes of waiting for it and again the staff were busy chatting at the bar than to bring it over to us. We had to walk over to the bar and told them to bring it over. We refused to pay the service charge as the service was extremely poor. It seems here, staff having a catch- up and chatting is more important than providing a service at this place. This was meant to be our last time of going out in the evening before the baby arrived. Cotes has ruined this experience. We will never be returning.
448 Opinions in 1 websites
Lovely food but did not enjoy having my meal and conversation interrupted by a member of staff who then stood over me and told me to leave a review. He refused to leave until I did so!
30 Opinions in 1 websites
I visited the Bluewater store of Ori Caffe on Saturday 2nd March and I was blown away with the service and standard of the food in there. I had a special sandwich made up for me from a young lady who looked like the Manager. She was warm, friendly and very helpful. Would definitely recommend Ori Caffe to anybody :)
28 Opinions in 1 websites
i ordered a hot chocolate and when it arrived it was given too me in a dirty cup. when we took it back and said the cup was dirty, the chef replied “it’s clean it’s clean” without even looking at the cup, when there was a visible mayonnaise stain on the tip of the cup and then proceeded to complain because they had too make a new one. when ordering our food the waiter took no notice into what we was saying and we had too repeat multiple times. when the food arrived it was not nice. the baguette came with half an egg and one piece of bacon. the scrambled egg had no taste and was very watery. while the chef was cooking the food him and the waiter was eating food then mid cooking they went outside too smoke while having the door wide open resulting too cigarette smoke being blown into the cafe. since the previous chef this place has gone downhill completely and the food has become disgusting. the rudeness of the waiter and the chef was just shocking. the food and service has gotten bad. such a shame since it was a nice place before.