Showcase Cinema de Lux Bluewater in Dartford - Phone Number, Reservations, Reviews

Great cinema experience. Large screens, Dolby sound and reclining seats.

I'm not a regular cinema goer so hadn't visited for a while. The screen I visited was in a new section I hadn't been in before. It was very comfortable, with reclining seats. Loved it, brilliant!

Lovely recliner seats. Nice and cool inside and had the place to ourselves. The film was great too!

Paid for the new reclining seats in the new theatre area. Yeah seat did not work or the one next to me. Staff took order at desk for food, he kept asking repeat questions and not listening to what we ordered. Order was right at the till but still gave us the wrong items. Not worth the additional cost sadly.

This rude woman was racially abusing me at the cinema and trying to scam me and my friends of our money.we paid money and we got no ticket even tho we showed proof it took money from our cards and they still didn’t let us watch the cinema.The woman in this photo was extremely rude giving dirty looks trying to but in when we were trying to speak to the manager and lying.

Cinema de lux is a very good cinematic event. If anyone live near Bluewater I recommend others to spend their best chance to go to the cinema and watch different movies.

Gallery experience has been ruined by new changes brought in by Showcase management, you no longer get an unlimited buffet with olives, donuts, popcorn, crisps and Quality street chocolates etc. You now get a small glass of Prosecco (which I didn’t want) or a glass of orange juice with unlimited popcorn and small box of celebration chocolates (not unlimited). Hardly worth paying the extra now. It’s a shame, we used to spend a lot of money in the bar as well.

We come regularly to the cinema we came other night to watch a movie in the gallery no staff around to complain to although I don't like doing this..some guy was smoking near us and the person they was with was handing them booze from ther bag .my pet hate is people talking threw a movie why come to the cinema if all u wanna do is talk. Cinema isn't cheap either

Dear Management, I am writing to express my utter dissatisfaction with the customer service I received during my visit to Lux Cinema Bluewater on Sunday, July 21, 2024, at 7 PM. My previous complaint concerned the behavior of Tracy at the ticket counter, but unfortunately, my experience worsened significantly when I attempted to escalate the matter to the manager, Terry. Terry's conduct was not only unprofessional but also astoundingly rude and unhelpful. His dismissive attitude and blatant disregard for customer concerns were shocking. Rather than addressing my complaint with the seriousness it deserved, Terry was condescending and hostile, making the entire situation even more frustrating. His lack of basic customer service skills and inability to manage the situation appropriately were glaringly apparent. It is incomprehensible that someone with such poor interpersonal skills holds a managerial position. Terry's behavior was the absolute worst I have ever encountered from a manager in any establishment. His actions demonstrate a complete lack of suitability for a role that involves interacting with the public. Frankly, Terry should not be working with people or even animals, given his appalling demeanor and lack of empathy. The experience with Terry has left me with no choice but to reconsider my patronage of Lux Cinema Bluewater. My family and friends have always enjoyed our visits to your theater, but this incident has severely tarnished our perception. We will be exploring other options for our movie outings this summer and beyond. I urge you to take immediate and decisive action regarding Terry's conduct. It is crucial for the reputation of Lux Cinema Bluewater and the satisfaction of your customers that such behavior is not tolerated and that appropriate measures are taken to prevent future occurrences. Thank you for your attention to this serious matter. Sincerely, Concerned Patron

Dear Management, I am writing to express my profound disappointment and frustration regarding the abysmal customer service I received at Lux Cinema Bluewater on Sunday, July 21, 2024, at 7 PM. The employee in question, Tracy, displayed a shocking lack of courtesy, professionalism, and knowledge of company policies that left a lasting negative impression. From the moment I approached the ticket counter, Tracy's demeanor was nothing short of rude and dismissive. Her tone was abrasive, and she made no effort to provide the basic level of courtesy expected in customer service. It was evident that she had little to no understanding of the policies, as she struggled to answer simple inquiries and handled the transaction with an air of irritation and impatience. The manner in which Tracy interacted with customers is wholly unacceptable for anyone working in a front-of-house position. Her attitude and behavior are not only damaging to the reputation of Lux Cinema Bluewater but also deeply disheartening for loyal patrons like myself. Tracy's conduct was so off-putting that it has led me to reconsider frequenting your establishment, despite it being a long-time favorite of my family and friends. For the remainder of the Summer 2024 movie season, we will be seeking alternative theaters that value and respect their customers. It is my strong recommendation that Tracy be reassigned to a role that does not involve direct interaction with the public. Her current placement is detrimental to the customer experience and undermines the high standards that Lux Cinema Bluewater is known for. I hope you take this complaint seriously and take the necessary actions to ensure that such an unpleasant encounter does not occur again. Your prompt attention to this matter would be greatly appreciated. Moreover, I want to express my utter dissatisfaction with the manager's customer service that I received during my visit to Lux Cinema Bluewater on Sunday, July 21, 2024, at 7 PM. My previous complaint concerned the behavior of Tracy at the ticket counter, but unfortunately, my experience worsened significantly when I attempted to escalate the matter to the manager, Terry. Terry's conduct was not only unprofessional but also astoundingly rude and unhelpful. His dismissive attitude and blatant disregard for customer concerns were shocking. Rather than addressing my complaint with the seriousness it deserved, Terry was condescending and hostile, making the entire situation even more frustrating. His lack of basic customer service skills and inability to manage the situation appropriately were glaringly apparent. It is incomprehensible that someone with such poor interpersonal skills holds a managerial position. Terry's behavior was the absolute worst I have ever encountered from a manager in any establishment. His actions demonstrate a complete lack of suitability for a role that involves interacting with the public. Frankly, Terry should not be working with people or even animals, given his appalling demeanor and lack of empathy. The experience with Terry has left me with no choice but to reconsider my patronage of Lux Cinema Bluewater. My family and friends have always enjoyed our visits to your theater, but this incident has severely tarnished our perception. We will be exploring other options for our movie outings this summer and beyond. I urge you to take immediate and decisive action regarding Terry's conduct. It is crucial for the reputation of Lux Cinema Bluewater and the satisfaction of your customers that such behavior is not tolerated and that appropriate measures are taken to prevent future occurrences. Thank you for your attention to this serious matter. Sincerely, Ex Loyal Patron

It’s a good cinema but I had waiting years to see the five nights at Freddy’s movie but they didn’t let me in because i was too young, even though I had played the games and I had adults who could come in with me. This was on my birthday

Bluewater cinema provides a top-notch movie-watching experience with comfortable seating, great sound quality, and a wide selection of films for all preferences. Highly recommended for a fun and enjoyable time at the movies!

The most comfy cinema seats that exist! Always a great cinema experience.

I can't say anything bad about the cinema. But I want to say about the employee who is sitting at the cash register, named Will, I came up to ask about the tickets, I come up, he starts ignoring me saying that he is filling in some papers, I waited for 5 minutes, after that I left.. I think he needs to explain that when clients are suitable, he should serve them more politely, and not delay them.. because that's what his job is

This is my local cinema and I visit generally once a month. Today’s experience was something I’ve never experienced. Whilst I understand it being busy in the weekend, I was shocked to see only one member of staff at the tills, therefore causing quite a wait before I was able to purchase my tickets. As I went to my seat, I noticed some guests had already sat there, I felt quite intimidated and did not ask them to move as they were a big group of young people. I sat a few rows down, this group of young people was clearly not there to watch a film, they were loud, throwing pop corn around and being a nuisance. They were asked to keep the noise down several times by others in the cinema but they took no notice. One customer went out to seek a member of staff for help but sadly no one appeared. I understand that this is not down to the responsibility of the cinema where people choose to sit elsewhere or be a nuisance. However there should a person there to direct guests to sit in the correct seats until the film has started, and also if staff has agreed to come to speak to guests for their behaviour then this should be carried out. Disappointed, watching a film as a family of 4 is not cheap over £50! Please make sure there are staff available for helpful

Love a cinema visit, watching the latest and best films available. Xplus screens and food and drink available, it's always a good time.

We enjoyed our last visit where we had gallery seats. We enjoyed the movie and our seats but the only annoying thing was that people kept ordering food to seats throughout the movie, so we kept having a member of staff Interrupting our film by walking infront of us. Maybe this could be restricted to the trailers and adverts before the main movie?

The seating is the best of any cinema i've been to, and that seems to be standard for them. The drinks selection is incredibly good, and they have good facilities for large groups of people too. Finding the screens is easy, and there are plenty of staff to always help

Always a great experience with showcase cinema. Love it Always clean too 😉

Definitely pay more to get the recliner chair experience. My last experience was ruined by 10 year olds getting up and running back and forth and taking throughout the whole of Dune 2 and this experience was much better.

30 for 1 adult and child I can't afford . We did it but come on cost of living. Next time bexleyheath cinema all the way

Highest quality of 4k lazer projection you can expect. Decent sound in regular screens and world class dolby atmos at their X plus screens. Watched Firiousa mad max Saga at screen 10 (x plus - dolby atmos) , epic experience. This is my favourite place to watch movies now.

Good, worth it.. no need to queue up, buy online.

Nice and clean and the seats are nice and big and they move

This is now our favourite cinema. We went here to watch Star Wars and the place is just really neat. It’s nice that they have a seating area outside and inside. The restroom is well kept as well. I loved the cinema where we watched a sin has. Recliner seat. Just love everything about this Cinema.

Excellent place very good atmosphere very good experience

Amazing seats. Nice to see some Bollywood movies now

Lounge seats, tons of snack options (including ice cream), and a great exsperience. What more could you ask for. No complaints.

Probably my favourite cinema. I'll drive almost an hour to sit in those seats with a premium screen for less than I pay for the Odeon locally.

It’s a great experience Comfy chairs, lots of space

Wouldn't go to a cinema any other way once you experience the de lux version

Great local cinema with recliner seats. Tickets are quite pricey though.

I left a favourable review of this establishment some time ago on the basis it was comfortable with good facilities. However, on the latest family visit the experience was soured but an extremely rude manager (I believe his name was Mark). My son (who is an adult) was looking at a scrolling price list for snacks, on display in the foyer. As the display was scrolling my son photographed it to view options at his leisure. The manager was walking past, tapped my son on his shoulder and shouted “stop taking photographs “ and carried on walking. I am not aware if there was actually a rule not to photograph the menu, but even if there was a polite request rather than a shout would have been more appropriate. My son was taken aback but asked “well is there a written menu” the manager just walked off and called out “no” as he walked away with his back to my son. This is a nice cinema but the experience today was ruined but a rude and highly unprofessional member of staff.

Lovely comfortable seats. Lots of film options

Great cinema v modern deluxe seating

Very crowded, film was too loud

Being an insider card holder, makes it little more reasonable. Great improvement (June 2022) lights were fully off during the film, so much better.👍

Haven't been here since pre-lockdown but it was really good. Had recliner seats which makes it all the better!

Clean, modern and spacious cinema with convenient parking. Service was excellent and overall a good experience.

This cinema hall is located in the Bluewater shopping center. An excellent customer service experience. East and west Riya is best . Highly recommended.

It's easily accessible (I'm currently using crutches). The corridor from the lift to the screens was not pleasant. It smelt like an alleyway beside a pub. It's also feeling a little tired and could do with a spruce up. Very comfortable seats. Large screens. Good sound. So for watching the film it's ideal.

Lovely leather seats. Lots of space between the seats, loads of leg room and great screens.

Couple of minor niggles; a, the cinema is tucked away and I found it hard to find amongst the vastness that is bluewater and b, the seating was obviously designed by a man, cold leather and the headrest was too high making it uncomfortable for my petite frame. That said, the seats do recline, makthem slightly more comfortable. However, staff were polite, toilets clean and modern. I didn't eat or drink anything, so I can't comment on that. It is on the more expensive side, but it's Bluewater!

I went to go see Dune with a friend. Parking was easy on the theatre seats that we were in was beautiful . A lovely evening

Great cinema, has reclining chairs lots of movies on so lots to choose from. Offers available with an insider card. Nice popcorn and the staff are friendly. Cinema is very clean with plenty of toilets facilities. Enjoyed some great movie time with the family.

Nice seats, polite staff. Its a pity people won't take their rubbish out with them with two bins by the exit of each screen. I feel sorry for the staff

Went to the gallery it was £25 a ticket which I thought was expensive at first but when you consider that a normal ticket is £15 it is only £10 more. For the extra you get a drink (prosecco included!), snacks and a more comfortable exclusive experience. I would definitely recommend!

Generally good cinema. Went to the gallery tonight. Staff were rude and unhelpful at the bar. Didn't end up getting a drink or any snacks. Will not be bothering with gallery again. Waste of money when the 2d recliner is just as good.

Very comfortable seats, good selection of the newest movies and friendly customer service

Having been a few times, this is a nice comfortable cinema. Screen 3 was a smaller cinema. The experience was OK but the ambience could have been better, the sound quality wasn't up to our expectations despite it being a smaller room and we could hear people eating and sleeping. The seats were a good size, comfortable, and reclined well. Food and drinks were priced OK, and I would recommend getting their loyalty card to get a discount.

Could be a bit pricy but really good cinema

Excellent experience... Plus the seats are awesome

Really comfortable recliner seats

Comfortable seats and lots of room. A tad pricey though.

You have no choice now about reclining chairs so the prices are quite hefty.

This is an amazing multiplex cinema situated within the Bluewater shopping centre near Greenhithe in Kent. Great seating,really nice and comfortable with deluxe options like the gallery which has heated recliners and trays and you'll also receive snacks and a drink with your package. It has it's own exclusive bar. You can also order food which can be eaten in the bar or in the auditorium. Picture quality is excellent and the Dolby Atmosphere sound is really something. There's plenty in the way of refreshments, we all know they are not cheap but this is indicative of all cinemas, there are some deals when buying a drink and a food item. It's all nice and clean and shiny,very modern. It's possible to save money on screenings at off peak times,check their website for details. It was a very enjoyable experience.

Shame about 30 mins of adverts first of all, so boring, seats are comfortable etc etc, bit too loud for me as well

Fantastic screens and seating was a dream look forward to visiting again

Excellent experience. Lux cinema with reclining chairs is great. Cinema is very clean, sound is great and seats are amazing. I recommend

Good experience, nice big reclining seats

The cinema was amazing, good sound and good seats

The seats were great and so was the leg room. Very comfortable, will be back

All the cinemas have electric recliner seating. Watch films in comfort.

5 stars for the cinema, viewing, quality etc. Staff were pretty poor though. Not quite with it, even the manager. Family ticket was quite reasonable and all in for 4 (snacks etc) came to about £65

Very good value and comfortable seats

Watched Home Alone just before Xmas. Great comfy seats but unfortunately, the projected image showed blue instead of blacks which was slightly annoying.

You get what you pay for this place is certainly worth it

Reclining seats are a nice touch. No wait for tickets and nice atmosphere inside

Went to see Wonka, we were in screen 17, excellent screen clear and sound was great. We sat in row H seats 9 & 10 our view was what is in the photo ideal place although may try G row next time. Great film and loving the showcase experience.

Very comfortable seats. Good temperature in the cinema.

Haven't been to the cinema in years loved it great seats too

Lovely and comfortable,plenty of space. Ticket lady was very friendly and helpful.

Not the cheapest ticket but many screens and clean comfortable seats

Very helpful when I booked seats and stupidly got the date wrong and turned up the day after I should have, on realising my mistake they immediately gave me tickets for that days showing. 👍👍👍.

Great experience. Super comfy recliner and very affordable for insider members.

This is how to see a film, great recliner seats and a huge choice of films to see. Very clean and modern cinema complex, plus, food, ice cream, popcorn, and drinks, so wot's not to like. I go around twice a month totally enjoy everything.

I have been here a few times lately, and it is so much nicer since they have done it all up. I would definitely recommend going here.

Went to see funny film with my best friends, really good to get out of the christmas house. Great venue, clean, tidy and easy convenient parking. Why wouldn't you with a meerkat code cinema trip!!!

Came to watch Napoleon. Very clean cinema. Not expensive prices

Amazing, 5/5 lovely staff and the gallery is the best

A little expensive but you get what you pay for and the experience is well worth the extra that you pay.

The staff were very helpful and was a good film. Also ready to clean up as soon as the film was finished

Great film Wonka, enjoyed it. Great company of friends and great service from the staff. Thank you.

Recliner seats soo comfy, staff helpful and friendly

One of the best cinema to watch your favourite movie with recliner to relax and enjoy

Enjoyed a 3D movie there, seats are very spacious and comfortable. Definitely recommended.

Brilliant Cinema I love going there.

Christmas Eve tradition. Family watch Wonka. Great film.

Good sound quality and clean cinemas. Gets very busy so best to book in advance

The Lux cinema is amazing, super comfy seats, lots of space and the sound and picture is next level

Screen 16.... Electric reclining comfortable seating, not to big, lovely sound, enjoyed it...👍

Grumpy assistant that looks like they don't want to be there at all. Lack of motivation to work, or workshy as they called it nowadays.

Superb cinema with the best seats in terms of comfort I have ever seen.

Recliner spacious seatings, clean toilets and good picture and sound quality. Worth the price.

comfortable, clearly, clean, very worth it

Very comfy seats and clean all around!!!

The nachos were mostly broken/crumbled in small pieces and popcorn went stale after a short period.

Will never use any other cinema!

A cinema Leather seats and big sounds

Clean and tidy cinema, comfy seats, spacious and good selection of snacks.