Tortilla Bluewater in Dartford

Order shows as Delivered but we never received the order. Customer service is impossible to navigate. No customer service helpline to speak to a person. Restaurant does not pick up phone. Terrible, Terrible service.

Decent food, slight small portions compared to the price. Would order again though

No gauacamole and the tortilla was small not a large

We had the bowl with pork bbq and it was delicious! We’ve had Tortilla’s in the past and it wasn’t as good, but this was definitely a step up!

First time here as I normally go for very unhealthy options TBH I was pleasantly surprised. The food tasted good, the staff did not seem very happy but did not let it affect the service, my only issue is the meat servings are quite small. Overall I will likely return.

It was my first time ordering from them, food was fresh and delicious, would highly recommend and will definitely be ordering again 😊

Absolutely enjoyed this. Appreciated the decent amount of guac. Thank you :)

Favourite place for lunch! Food is always fresh and warm, great variety of flavours. Delivery has been perfect. Definitely recommend!

Not only was the ingredients dripping wet so much they seeped through a twice wrapped burrito, not only too did they serve me alcoholic drink instead of what I asked for, but they also did not accept cash...and did not inform me 'til at the till p.s. Also, the could not accommodate an extra filling I asked for because the taco could not hold it (apparently), even when I told them to omit one of the other, standard fillings to make way for it. p.p.s. The biggest issue here is their refusal to accept cash, which there really should be no circumstances for now...at all

missing items, missing promotional and ordered items.

Really disappointed they served my child rice chicken taco for years but today they can’t. Paying full adult price even though she don’t eat hardly any ingredients but apparently they can’t do rice and chicken. Very rude. Lost my business

No tortilla chips delivered, and a small cheese sauce instead of the large one I paid for, which is useless to me without the tortilla chips.

Absolutely shocking service by Alex. Would not recommend eating here!

The order was completely wrong with missing items

Wrong order delivered, got in touch and offered a credit refund !! Like I would order from them again ?

I have been sent wrong food were my dinner

Don’t order a delivery. They can’t manage them and are a joke. They cancelled mine after making me wait nearly two hours and now I am stuck to find other food.

We usually enjoy our visits to Tortilla at Bluewater, but this time was a disappointment. On a Wednesday evening, they had run out of key fillings like beans and onions, even food trays! which took away from the usual burrito experience. To make matters worse, the staff seemed unfriendly and indifferent. Overall, it was a frustrating visit that left us with a bitter taste. both literally and figuratively.

The food is so good, really filling and tastes amazing, would definitely recommend - and I've only been twice before!

Food is good :) Blond cashier lady smiley and polite :) The lady serving the food, miserable, rude and belittling

kept changing the time putting it later and later. in the end it got marked as delivered and no food turned up. won’t answer their phone either. obscene customer service

This tortilla is absolutely a joke. I order a Chicken bowl and didn’t get the chicken. Instead just beans and rice and some veg.

most of the toppings where incorrect and missing. ordered a large and got a medium. really disappointed

Thanks to the Kelly kenzy and harpreet they wore so lovely and helpful and always giving there best service when I come to buy my lunch

Absolute joke. Second time ordered in a row and the order has been completely wrong, two drinks missing and nachos and dips, how incompetent do you have to be to work there, shame as the food is actually really nice. Second time in the same week!!!

Brilliant food...burritos were mouth wateringly good!!

Good size and price. Fairly enjoyed it

food arrived late and cold. kept waiting almost 2 hours for order to arrive

I love Tortilla and go whenever I get a chance. I grew up having Mexican food in California and the UK is pretty bleak for this. The atmosphere could be better in this establishment. It feels like takeaway with limited seating. The Tortillas in London are larger. Unless that’s changed. The ingredients have been consistent and I appreciate that. If only you got some free tortilla chips with your burrito that would be great. Benito’s Hat in London does and dipping them in your burrito is choice! Little perks lift a business!

This is one of my favorite food chain. I am disappointed today, the staff is rude and bit sarcastic when choosing the burrito options and as well as when asked to scan the rewards app / provide the receipt. Please keep the standards and customer service high.

Delivered the wrong order and can not contact restaurant, no one would answer the phone

Really, really nice. Overpriced for size of burrito. But can’t fault the taste. I ordered the barbacoa beef.

Very low quality and stingy quantities. My food was inedible and just fell apart being so stale. Not going back

Food was exceptional. Thank you Alex for the perfect suggestions for my taste. I’ll be back for sure!

lol in the past 2 weeks i think ive been or ordered like 12 times, and the staff remember me cause im there all the time lol, if that doesn’t tell you how delicious it is i don’t know what will

Yesterday we visited tortilla bluewater and alex was very helpful. We will be back soon ! 😃

Alex was incredible His professionalism throughout taking my order was memorable We where certnly coming back. Thank you againg

courier was great. However portions were smaller and food was not as good as you usually expect from tortilla

Oh, dear. This has been my stalwart for years but just this year (2024) it has declined. What appears has happened is they've reduced the quantity of the quality ingredients by 30% which means you're essentially eating just folded cardboard. It's a NO from me.

I was served by a lovely lady whose name was Kenzie. Great customer service and very kind.

Yesterday I visited Bluewater and I decided to try tortilla and I was impressed with the service provided from Alex, his recommendation made my burrito really good! Thanks Alex

All incompetent staff, asked for 2 Xmas quesadillas bundles, 1st server made incorrectly, didn't put camembert in until questioned, then woman before me realised he'd done same to hers which had to be remade, then after mine were toasted, they sat there going cold as there were no chips in the warmer, one of staff asked person in back to fill it up who grumpily did so at a slow pace throwing the bags around, eventually got bags of cold chips and questioned where the pictured salsa pots were, as the woman before had had with her same meal before me, to be told by another incompetent staff member they don't come with meal, although meal deal clearly states it does and is pictured with it. Avoid if you want a nice quick meal without fuss

Food is amazing as always but they forgot my drink. Ordered from them before and order was totally mixed up with someone elses. Food is outstanding but staff packing errors really bring it down - you never know what you're going to get!

I believe him to be the manager he was exceptionally kind and polite always makes me feel at ease when ordering my food he deserves a good bonus

I think waiting two hours for a take away meal is absolutely ridiculous. Won’t order from here again. Portion size compared to price doesn’t match either.

They always send the wrong food. Do NOT order from here if you live in Medway. They always mess up, never order from here under any circumstance

Food was okay, nothing special tho

Was ok, but I ordered medium and portion was small, even for the bowl. Food was also very cold.

Ordered a burrito bowl, very nice and tasted really fresh. Alex was who served me and he was really attentive, polite and made sure I was leaving happy with my choice. Thank you! I will definitely be back soon 🥰

Kenzie in Bluewater blew up away tonight with her kindness and went an extra mile

i loved the service and kindness of the staff , would definitely recommend

Service was very nice, but the food was terrible, not recommend at all!!!

Delicious food and excellent customer service.

Amazing customer service from Kenzie! 🥰

Excellent service over there, food tastes great and received fantastic customer service from cynric. Made me feel very welcome

Great service from the team, food was amazing 😻

Food was good and i was happy that crew member were excellent for serving the food.

Came late and cold and on top of that received the wrong order of lesser value. Mine was nearly £50 containing vegetarian items, whilst I received Beef items and to compensate just eat offered me £11! Dreadful

Fantastic service (To the adults and the kid!), tasty food. Definitely recommend.

I was served by a worker called McKenzie, excellent service she was polite and friendly.

Probably the best wrap I’ve had. Thank you to McKenzie For serving me will come again soon.

great service from Kenzie, she was polite and very friendly

I was served by Giuseppe he was lovely and had great customer service!! Very helpful and efficient! Food is also great, I would definitely recommend to eat here!

Great service from Giuseppe and the team fabulous food !!!!!

Amazing wonderfull food and very helpful staff, friendly and lovely. I would recommend eating here.well done.

Always delicious and always fresh! My favourite dolls r to order from

Great food, Giuseppe was helpful

The food was amazing with first class service 👌

First time having this since before covid. What give you the right to charge 17 pound for Brito stale crisps and can of coke???? What a rip off

I visited the Restaurant yesterday, I was served by A Boy called Richard & Girl called Kenzie. Great Customer Service, So helpful at the front line & Great Attitude. I am very happy with my visit from this restaurant.

lovely food labelled well and highly recommend

My server Kenzie was Sooooo helpful as i did not understand the process of it all she talked me through step by step and was very helpful. I really appreciate ber and the store.

I love the food but the portion this restaurant makes is is small to compare against a regular size leave alone a large size with extra meat. I have tried a few times thinking it could be the person serving but other than good flavour, only consistency is the small portion size. I don't expect much, just a fair size portion according to order. Avoid....

Was served by a guy at the till who heated my burrito then passed it on to another worker with glasses. He ended up making a tiny mistake and his co worker pinched him on the side and aggressively told him ‘what did i say about this’ etc.. Made me feel very uncomfortable and was very unprofessional, sad and unpleasant to see. Hope to never see this again and for this guy to stop mistreating his colleagues (seemed to be one of the managers potentially taking advantage of his power).

I didnt receive my order !!! It say delivered 19:25 and it’s 18:50 !!!! Are you joking me??!!! I was waiting nearly 3 hours for food !!! And I don’t have my food !!!!

Don’t order a large - have ordered twice and both times was not large. Second order, ordered a burrito and bowl but 2 burritos sent so didn’t get what we wanted or paid for

The food was delivered without 2 of the main sides which completely ruined the meal - how hard is it to get these small details right? So angry.

Really good food and one lady was so kind to help me out when I didn't have my card or phone on me. Wish I took her name but all good karma will go to her ❤️

The drink and tortilla chips and cheese sauce were missing from the order!?

Amazing customer service and great food. Definitely going to recommend tortilla to all my friends. ❤️

Try to eat here on Thursday 15/08/2024 and they told me they where closed at 9pm when it says on the website they closed at 10pm member of staff very unfriendly and rude

I have allergies and ordered a naked bowl it came in a wrap and when I told just eat they didn’t help me! Avoid ordering with just eat they are a joke nothing but issues

Not sure I’d rush back. It was ok but seemed expensive for what it is. Also didn’t like the amount of extras you have to pay for. Extra to upgrade to beef, extra to add guacamole, extra to add cheese sauce, so I wasn’t sure what the final price was going to be by the time we’d got through the various stages.

Sent completely the wrong order- had allergies that were avoided so can’t be eaten. Can’t get a refund for 24hoirs

Kenzie (Manager/server) delivered great customer service with my choice of meal and my colleague today bn Friday 26/07/2024 @ 1100hours. It was a shame when we wanted to tip her for an excellent cs via card payment because we had no cash on us but she stated that no such service was available. Tortilla should design a process so employees can receive tips and make it optional for customers either in cash or during card payment. Tips do uplift both staff and customers knowing the little extra could add to quality service delivery, and a happier employee. Thank you.

No sauce in my meal, very dry. Not too usual standard

Great food and nice staff. Ordered a burrito bowl with beef.

Possibly the worst tortilla I’ve had, ever. I order a large chicken bowl and it was literally 1/3 of what it should be. It was so disgusting I had to throw away the food as I just couldn’t trust it. I would be very cautious ordering from the Bluewater tortilla. The consistency is appalling.

Paid for a meal and only received the burrito. Terrible service. Will not be ordering again.

Food cold waited too long waste of money

Half the food is missing and a drink and the food is cold I’m so upset

ETA for delivery put back 3x after order made at 1857hrs. At 2115hrs order page still said delivery by 2015hrs and food still being prepared with no option to cancel and phone number for venue doesn’t connect. Then at 2120hrs says it was delivered at 2000hrs. It was not, now just have to hope for a refund for no delivery.

food is great and staff are very friendly

Was waiting in the queue for 20 min to get a quesadilla but was told that it can only be ready in 20 min. Waste of time, guys add some note about it next time so no one else wastes their time waiting for one piece of food for 40 min.

Absolutely shocking how you can employ staff that are so rude , not even a smile blunt as you like shouldn’t be working there if they can’t even serve customers politely or with respect also been overcharged so won’t be eating at tortilla again 👎🏼

Usually, a great place to eat. But just ordered pork burrito and pork burrito bowl for take away. It was extremely busy but we got home and half way through our food and realised we had no pork at all. No number to call to let the staff know and paid £20 for rice and vegetables. Won't be coming back without watching the counter like a hawk.

ordered naked burrito but relieved the wrap.

Very impressed by service. Greeted by Priya who was helpful, and then had my burrito completed by Kenzie who was amazing!

Eric was amazing. Great customer service

Rude staff members who didn’t want to be there, which I get because it’s bluewater, but if you don’t like your job don’t take it out on paying customers lol